POS software as a community service

15
November

We are grateful for the opportunity to help community organisations access our POS software for a fraction of the usual cost, through our community support program.

For many years, we have helped community organisations that do good and valuable works, by providing access to our software on an on0-going basis sometimes free, sometimes for a token cost.

This community work is part of the Tower giving program where we help community organisations spread the joy off their community works with greater surety and efficiency.

We appreciate being able to do this.

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Why it is important for a POS software company to visit your business before you make a purchase decision

14
November

Tower Systems offers retailers considering POS software a personal visit to assess the needs of the business, to understand if our software is right for the business.

Doing this on the phone may not be ideal. It can be done if our customers prefer, but it is not ideal. Doing it by email is nonsense.

As a company dedicated to personal in-store service, we start the relationship off right with a personal visit to see iff we are right for you. This visit is often the beginning of a long and personal relationship with our customers

Retail is personal. So is POS software for local retail businesses.

By visiting a business prior to purchase we can more effectively assess the needs of the business. Our software may not be a good fit. If we think this is the case we will say so.

In a personal visit we can show the software working with products the business sells. this can bring confidence to the decision process. We think it is important for us and for prospective customers that were visit a business in person prior to a purchase decision being made.

Get your needs right and match these with then right software and you are better positioned to achieve great outcomes for the business.

Here at Tower Systems we are committed to personal service.

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Renting POS software preserves small business retailer capital for other users

13
November

For years, Tower Systems has offered access to its POS software through rental. This easy to establish arrangement offers access to the software on a month by month basis with no capital outlay up front to access the software.

The rental payment option, like our cloud hosted option, is available to all Tower Systems customers in all marketplaces.

Our customers can also convert from rental to purchase or lease at any time. How people pay to access the software is easy, simple and self-managed. This provides our customers with the best options, options that suit their specific circumstances.

In offering rental years ago, Tower Systems provided small business retailers with payment options that suit the cash flow needs of many small business retailers. There is no loan application, no finance approval process, no cumbersome paperwork, no hassle. This is another way the company makes doing business with Tower Systems frictionless, easy.

The paperwork is a dream and there is no minimum lock-in term. Like we said, easy, frictionless.

The Tower Systems POS software for any of the specialty retail marketplaces in which the company operates is available for rental.

Our rental customers have access to exactly the same customer service experiences and touch points as all other customers using our software.

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Best practice newsagency management software helps newsagents transform their businesses

11
November

Newsagency businesses today are very different to a few years ago. We are surrounded by change. Innovators are leaning into change.

Here at Tower Systems our software for newsagents has changed, helping leverage opportunities, helping to evolve businesses. This is a key factor in our market share and in net growth in customer numbers through 2018.

Whether you are a retail newsagent or a distribution newsagent, our software can help you run a more efficient and enjoyable business. We can also help you find new customers.

We own and operate newsagency businesses ourselves and have done since 1996. Walking in your shoes, confronting the challenges you confront, helps us create better software. We think this is a reason more newsagents partner with Tower Systems. 1,700+ newsagent customers make our user community strong, the biggest in Australia.

  1. Compliant with industry standards, using our software you can meet criteria for getting onto the no physical returns program with Gotch.
  2. We can help you reduce EFTPOS fees.
  3. Selling online is easy and this can help you sell more even though your nearby population may be small.
  4. First with buy now pay later for shoppers through POS software, over the counter payment options help you win more sales.
  5. Our front-end loyalty facilities help you differentiate your business, drive deeper baskets and bring shoppers back sooner.

Our software can work with you as you evolve your product mix. Whether it is into hospitality, services, produce, repairs, online or more, our software has facilities that help make your business more relevant to today’s shopper.

Integrations can also help you cut operating costs, such as bookkeeping fees. We can help you eliminate double and triple handling. We link direct to Xero, for example.

Switching is not expensive. Our system can be purchased, leased or rented. What we provide is…

  1. The latest Tower Systems newsagency software.
  2. On-site installation and training by a newsagency business expert.
  3. Data conversion, converting as much data as we can access.
  4. Software support for the first three years. Nothing extra to pay.
  5. Software updates for the first three years. Nothing extra to pay.
  6. Unlimited over the phone follow up training for the first three years.
  7. Access to an awesome online knowledge base with articles & advice.
  8. Access to weekly group live online training workshops.
  9. Access to a private Facebook page where you can discuss any topic.

See our latest newsagency software in an obligation-free demonstration. Call:  VIC/SA/WA– Tim Batt 0401 833 917;  NSW/ACT/TAS  – Nathan Morrison 0417 568 148;  QLD /NT– Justin Randall 0434 365 789.

Our training is one-on-one, in your business. Our help desk support is personal, based out of Melbourne, and personal too – because we know personal service matters in small business retail.

Our goal is to help you enjoy a more successful and valuable business.

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POS software for Firearms retailers helps structure workflow and maintain excellent records

10
November

Thanks to advice and support from 29 firearms dealers and their staff in Australia, we have a software fine-tuned for your retail niche. This group provides us with guidance, advice and support as we continue to evolve our specialty firearms dealer POS software.

We do all the regular POS stuff you’d expect, and we serve firearms specialist requirements, like…

  1. Be their expert – in our specialty software you can leverage your expertise, local knowledge and other assets to differentiate your business to others. Our software offers easy ways to leverage touchpoints through which you can genuinely differentiate and provide appreciated service.
  1. Firearms Level Stock Control – Every stock item is managed. Automatically, reorder ammunition, track firearm movements, take orders and deposits for goods and track through to delivery.
  2. Serial Number Tracking – Record serial numbers from receipt through to sale.  All searchable at the touch of a button.
  3. Ammunition & Licence Tracking – Record customer licence details and report on sales of ammunition by customer or type of ammunition.
  4. Firearms Reporting – You’ll have some excellent reports at your fingertips including ammunition sales, stock by age, profitability by department and more.
  5. Repairs & Job Tracking – Accept firearm repairs and other jobs, track their progress in house or with third parties and notify customers when their items ready to be picked up.
  6. GP transparency – we had a firearms dealer who wanted to know product GP at the sales counter, so they could make informed pricing decisions live during a sale. We added this functionality as it was clearly useful in this specialty marketplace. We listen to our customers.
  7. Staff Tracking – Track all suspicious transactions, cancelled sales, discounted sales, deleted sales, quantity changes and more.
  8. Know Your Customers – Understand your customers’ needs better by viewing all their interactions with the business in one screen.
  9. Marketing– Keep in touch with your customers based on their firearm ownership, type of shooter, membership of clubs, birthdays and more.
  10. Offer Customer Loyalty – Move away from straight discounting (a race to the bottom) and implement a loyalty facility that encourages customers to spend higher amounts, more often with you.
  11. Gift Cards & VIP Cards – Our scanable cards speed up transactions and increase professionalism.
  12. Website Integration – Our software connects with Shopify, Magento & WooCommerce.  Have your accessories available for sale, and firearms available for enquiry without the need to do extra work.
  13. Accounting Integration – Have your sales and purchase information automatically flow into Xero, MYOB & Reckon.

Our training is one-on-one, in your business. Our help desk support is personal, based out of Melbourne, and personal too – because we know personal service matters in small business retail.

Our goal is to help you enjoy running a more successful and valuable business. We know that if we do this our business will benefit.

Talk to one of our experts about an obligation free personal demonstration:

  • VIC / SA / WA:Tim Batt 0401 833 917 tim@towersystems.com.au;
  • NSW / ACT / TAS:Nathan Morrison 0417 568 148 nathan@towersystems.com.au;
  • QLD / NT: Justin Randall 0434 365 789 justin@towersystems.com.au.

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Advice for small business retailers on POS software connected websites

9
November

In our Knowledge Base, we have articles on connecting your Tower Retailer software to Shopify, Magento and WooCommerce. A quick search will soon find these. All of our customers have access to our Knowledge Base.

We urge our small business POS software customers to read the article for the type of e-commerce platform you plan to connect with. Give the article to the people developing your site. Most questions we get from external web developers are answered in the articles.

We’d love to develop your website for you. We have a separate web team in our business who do this work. They are based out of our Melbourne Australia office. They have developed plenty of Retailer connected websites already. We think we offer a service that is beautifully tuned to the needs of local small business retailers and their customers – more so than web developers overseas.

Connecting our Retailer POS softwareto a website is technically easy. However, you are creating a hungry beast that needs to be fed. Here are some of our everyday POS software / webstore tips for getting started and managing the website efficiently:

  1. Get your inventory data right with product names, departments, categories, pricing and images. Retaileris in control of the data, always.
  2. Start with a small range of stock in the website first. Get that right and your prices right before you go further.
  3. Make decisions yourself on website look and feel and design. Expecting someone else to do all this usually leads to disappointment. Attention invested now will result in a website you like and that reflects you.
  4. Use real photos. Stock photos stand out. They look awful.
  5. Know that any website you launch today will need investment to refresh it within eighteen months. Web is a rapidly evolving environment. Not investing to keep up will see you fall behind.
  6. Whoever develops your website – make sure they are local. Offshore development is cheaper today but more expensive in the long run.
  7. Choose a platform that is appropriate. We are yet to see a retail business not satisfied with a Shopify or Magento site. Shopify is ideal for simpler needs and Magento works a treat for more complex and multi-store requirements.

Our focus on web development is absolute and thorough, as is our focus on delivering genuinely valuable small business POS software.

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Added value for POS software customers who take up support

8
November

We have recently added more value to POS software support coverage we provide to our customers, making being covered by support more valuable than ever. In this work we have added access to services and facilities for which there used to be a separate, user pays, charge. These charges have been eliminated.

Many of our customers now have lower costs per year.

This is good news. We are thrilled to have been able to deliver this for our customers, to offer them lower operating costs.

Our support pricing process is transparent, all of our customers are treated equal. This is fair for them. It is the only way we do business.

As part of the process of changes, we have stream limed customer access processes for add-on and now free benefits such as Xero, MYOB, Magento, Shopify and WooCommerce. This is self serve, easy and fast. It provides a better and more enjoyable customer service experience.

In our own situation, in terms of data management here, what we do in this area is streamlined, fast and requires less data handling for our customers.

So, in 2018, Tower Systems has increased the value of POS software support coverage, added more real value, eliminated some fees and increased touch point opportunities for small business retailer customers – helping to drive an even better return on investment for our customers.

This is good news, news we are proud and grateful to be in a position to share here. We shared this news weeks ago with our customers.

We think it is important to talk about this here as people get too hear it from us. This is always better than the spin you can get from a competitor who seeks to deflect by talking about us too much.

We are committed to driving value from total cost of ownership, helping our customers to achieve more for a fair price, a price that is transparent and a price they can trust as applying to all. here at Tower Systems we proudly serve all customers as equals.

Talk to one of our experts about an obligation free personal demonstration:

  1. VIC / SA / WA:Tim Batt 0401 833 917 tim@towersystems.com.au;
  2. NSW / ACT / TAS:Nathan Morrison 0417 568 148 nathan@towersystems.com.au;
  3. QLD / NT: Justin Randall 0434 365 789 justin@towersystems.com.au.

Our training is one-on-one, in your business. Our help desk support is personal, based out of Melbourne, and personal too – because we know personal service matters in small business retail.

Our goal is to help you enjoy a more successful and valuable business.

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Repairs software for small business retailers streamlines the repairs process

7
November

Tower Systems has offered repairs software for many years. First developed for bike shops and jewellers, our repairs software has evolved over time to provide valuable solutions to businesses offering repairs services.

The repairs software sits within our specialty retail POS software as a valued and appreciated software module.

Like all of our software, the repairs facilities benefit from our commitment to constant improvement, based on active customer feedback.

Some of the functions our specialist retail software’s repair features are being used for include:

  1. In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
  2. In Bike Shops: Bicycle and tricycle repairs, warranty returns.
  3. In Garden Centres: Landscaping services management.
  4. In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
  5. In Pet Shops: Aquarium installations, maintenance and repair.

Our repairs management software is flexible, serving a range of needs outside managing the actual repairs themselves. The flexibility in the software enables it to be used in different businesses for different purposes – from job management, to workshop management and traditional repairs management.

We have customers who start off with our Point of sale software and once they have this working well for them they switch on repairs. We make it easy to phase in an installation, so that people working in a business are not overwhelmed.

Using our repairs management software, a business can track the labour and resources used from a billing and inventory management perspective. It also handles allocation of repairs or parts of a repair to venues outside the business (for contracting and supplier exchanges or repairs for warranty issues, for example) and tracks repair staff and couriers used in shipping repairs. Once the repair is ready for pick-up by the customer, the software finalises the billing and advises the customer by SMS or another preferred method. Payments are processed with the usual depth of our retail software’s point of sale functionality – customers can make multiple payments against a repair or a specialist manufacturing, pay through cash, EFTPOS, PayPal or other methods.

Tower Systems is thrilled to work in the repairs management space, to serve the needs of small business retailers in this niche and him lever customer service area.

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Aussie software for produce and farm supply businesses

5
November

Tower Systems is proud to serve rural, farm supply and produce businesses software designed for these specific types of businesses.

Based on our core POS software and highly tailored to the needs of produce and farm supply businesses, our software. The tailoring has been done in consultation with owners and managers of rural farm supply and produce businesses. This work is on-going, as the needs of the businesses evolve. We are grateful to our customers for their guidance and suggestions that help us make better software.

Produce businesses come in many shapes and sizes. We hear them referred to as stockfeed businesses, farm supplies businesses, rural stores as well as produce businesses.

There are common needs in these businesses for software beyond what is usual in retail management software. This is what we do – create software for very specific retail business niches, like yours. We do the regular POS stuff you’d expect, and we serve produce requirements, like…

  1. Invoicing and account management – in our specialty software you can manage accounts in a way that is highly tailored to your business. You can produce picking slips, manage accounts, feed data to Xero and MYOB, accounting for freight and more.
  2. Pre-orders – We make it easy for you to pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  3. Bagging up feed – Using our software we manage you bagging up a bulk feed delivery into smaller, saleable lots, while keeping accurate stock on hand data.
  4. Making your own feed mix. We help you track managing bulk quantity ingredients and mixing these into saleable packs of your own brand of seed mix. What an awesome point of difference for your business!
  5. Special orders. You can bring product in for a specific customer or customers and have them notified automatically by email or text when the goods are in and ready. The software can even print a label with their details on it, to personalise the package.
  6. Pricing profiles.You can set pricing rules based on types of customers you serve in your business.
  7. Seasonal reordering.You can easily reorder inventory based on seasonal sales data managed by the software.

This list of product business software functionality is not complete. We share it today to provide an isight into some of our specialisation in this business niche.

We do much more in these businesses, every day.

Talk to one of our experts about an obligation free personal demonstration:

  1. VIC / SA / WA:Tim Batt 0401 833 917 tim@towersystems.com.au;
  2. NSW / ACT / TAS:Nathan Morrison 0417 568 148 nathan@towersystems.com.au;
  3. QLD / NT: Justin Randall 0434 365 789 justin@towersystems.com.au.

Our training is one-on-one, in your business. Our help desk support is personal, based out of Melbourne, and personal too – because we know personal service matters in small business retail.

Our goal is to help you enjoy a more successful and valuable business.

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Everyday management advice for small business retailers

4
November

The help and advice we provide to small business retailers often reaches beyond our POS software and into areas of small business management. We are grateful of opportunities to help small business retailers, to provide them with advice and assistance beyond what is usual for POS software companies.

As retail business owners and operators ourselves with more than 20 years experience in that area, on top of our 38 years in POS software, we have experience and knowledge on which we can draw.

In the interests of helping new retailers and retail shop mangers, here is a checklist of basic retail business advice, headlines mainly – not too much detail, just enough to remind you of key areas which need attention to build a stronger and more profitable retail business.

This checklist has been developed over the years of us supporting plenty of start-up small business retailers. The list is based on things we often see them neglect or forget.

Hiring, training and managing employees

  1. Create an employee manual with all employee terms and conditions.
  2. Hire the best employees available.
  3. Train your employees well. Do this by working with them, taking them into your confidence about the business, what it stands for and what you expect of them.
  4. Pay employees in a way which respects your faith in them.
  5. Share the rewards you make from the business.
  6. Remember, you are more responsible for employee performance than anyone since it is usually you who hire, train, manage and fire them.

Cash

  1. Cash is king in retail. An unprofitable business with a good cash flow can weather a storm.  A profitable business with poor cash flow can fail.
  2. Have a strong cash management policy.
  3. Bank regularly.
  4. Keep little cash on the premises.
  5. Never let one single employee control the cash. Have checks and balances.
  6. Keep expenses to an absolute minimum.
  7. Watch your product margins, make the most from each product you sell that you can without hurting sales.

Inventory

  1. Buy what sells.
  2. Use your software to determine replenishment stock.
  3. Never sell anything without tracking it.

Marketing

  1. Use all the free touchpoints: receipts, customer display and more in your software.
  2. Use social media, daily.

Operating costs

  1. Be frugal.
  2. Know dead stock as this is too often a big overhead.

Your time

  1. Automate as much as you can.
  2. Know how to get data to guide decisions.
  3. Delegate, with rules.

Too often new retailers and retail store managers look for advice to react to situations.  Consider the headline advice in this article early on and revisit it regularly to ensure that you have a strong and healthy business.

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The value of office based POS software support on weekends

3
November

It has been another business day at the office today, Saturday, helping customers with queries.

Like the majority of our help desk calls, today was about providing training on how to, helping with net connection issues and troubleshooting hardware.

Being here, being accessible, is a real assist for our customers and that is our goal, to deliver comfort and support.

While we have our after hours mobile phone based help desk service, it is the office based service on Saturdays that people love because of the tools available to that team for helping our customers.

Personal and engaged human based support based out of our own offices in Australia is critical for the businesses we serve. We are grateful to our customers for their support.

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Beware this email scam

3
November

A client received this email recently…

Hello!

I’m a programmer who cracked your email and device a few months ago.
You entered a pass on one of the sites you visited, and I intercepted it.
This is your password from  xxx@xxx.com on moment of hack:
XXXXX

Of course you can will change it, or already changed it.
But it doesn’t matter, my malware updated it every time.

Do not try to contact me or find me, it is impossible (in ‘from address’ is
a random contact).

Through your email, I uploaded malicious code to your Operation System.
I saved all of your contacts with friends, colleagues, relatives and a
complete history of visits to the Internet resources.
Also I installed a Trojan on your device and long tome spying for you.

You are not my only victim, I usually lock computers and ask for a ransom.
But I was struck by the sites of intimate content that you often visit.

I am in shock of your fantasies! I’ve never seen anything like this!

So, when you had fun on piquant sites (you know what I mean!) I made
screenshot with using my program from your camera of yours device.
After that, I combined them to the content of the currently viewed site.

There will be laughter when I send these photos to your contacts!
BUT I’m sure you don’t want it.

Therefore, I expect payment from you for my silence.
I think $868 is an acceptable price for it!

Pay via Bitcoin.
My BTC wallet: XXXX

If you do not know how to do this – enter into Google “how to transfer money
to a bitcoin wallet”. It is not difficult.
After receiving the specified amount, all your data will be immediately
destroyed automatically. My virus will also remove itself from your
operating system.

My Trojan have auto alert, after this email is read, I will be know it!

I give you 2 days (48 hours) to make a payment.
If this does not happen – all your contacts will get crazy shots from your
dark secret life!
And so that you do not obstruct, your device will be blocked (also after 48
hours)

Do not be silly!
Police or friends won’t help you for sure …

p.s. I can give you advice for the future. Do not enter your passwords on
unsafe sites.

I hope for your prudence.
Farewell.

This email is a scam. It was mentioned by the federal government recently as a scam, too. The best protection is to ensure you have your data backed up in the cloud, that you change passwords regularly and that you do not pay the ransom.

Note: we have removed identifying details from the email.

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FREE ONLINE POS SOFTWARE TRAINING WORKSHOP: FREE UP CASH IN YOUR BUSINESS.

2
November

Wednesday November 7 @ 2pm. Free up cash in your retail business.

Each time we run this session attendees say they get plenty out of it. Our goal is to share insights, opportunities and ideas around how you can free cash in your business using the data and facilities of our POS software. We bring to the discussion years of experience ourselves in retail and try and help you look at your data as an opportunity for unlocking value without having to spend more money.

 Click here to sign up.

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How Tower Systems helps small business retailers with omni channel retail.

2
November

Omni channel retail has been all the rage in business for a few years. Consultants like to talk about it, to boost their fees. Tech companies like to talk about it too, to bedazzle you with excitement.

Omni channel is nothing new. It is about selling from your business through multiple facings, multiple routes to the shopper.

Today, Omni channel, if you want to call it that, is about selling online and in-store and blending both so customers can act as they want. For example, they can buy online and pick up in store. They can buy in-store and return online. They can buy online for delivery to another location. They can pre-order online for pickup when a product is released.

Thanks to our POS software connecting beautifully to Magento, Shopify and WordPress (WooCommerce), we a4re able to deliver wonderful and useful omni channel solutions to small business retailers, making it easier, faster and more valuable for shoppers and for small business retailers serving those shoppers.

Tower Systems offers small business retailers several omni channel solutions based on our POS software and the web platforms to which we connect. We can show these live in plenty of retail businesses in different retail channels. Small business retailers can see live what we are talking about, they can see the results of our tech software development and web integration.

We have bene delivering omni channel solutions to retail businesses for years now and while we mock and do not like the buzz word, we are in the space, serving the need, delivering online and in-store connected solutions for businesses, helping them capture revenue where shoppers are.

In developing solutions for retail business customers in this area we find out about the needs, fully understanding them before we start off as it is vital we do fully understand. We have been in situations where a customer uses a buzzword with an understanding o9f a meaning that is not the same as ours. Hence, we ask questions, lots of questions. It is like measure three times and cut once for carpenters. We like to get it right. So, we talk, deter mine needs and then proceed to create a solution for our customers.

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Why there is no such thing as Australia’s fastest POS software.

1
November

If you see a POS software company saying they have the fastest POS software we suggest you approach them with scepticism. If they say their software is faster than other software, ask them for the basis of their claim, ask them to prove it to you. They will most likely obfuscate or engage in smoke and mirrors. But ask them to prove their claim.

What does fast mean anyway?

The speed of software is a function of hardware=. Good current hardware can many any software fast.

What should really matter is software design. You want software designed for efficiency, good workflow, reduced keystrokes, accurate data collection, accurate data management. These are all speed related factors, they can all feed into an understanding and appreciation of speed of the software.

This is why we think it could be good to compare software on a table, compare two systems by function and see which is the mo9st time efficient for your business. This will help you reach your own conclusion about speed with a sales person telling you something they will either be unable to prove or will not want to prove with a desktop comparison with a competitor.

The most important aspect of speed of software is workflow. This is why a live in-person demonstration is best as you can learn the most about how to use the software from an expert, become an expert yourself and them make a truly informed decision about the most time efficient and best software solution for your specific business.

What is fast for one may not be fast for another given the differences available in how software might be used.

In conducting a speed and operational efficiency test of POS software, choose a function that is important =to your business. Load the systems you are comparing with your business data. Then, use them, put them through their paces. See for yourself how they perform. Measure them. Assess them. Gather your own data and be guided by your own, lived, experience. This will help you make the best decision for your business, it will help you draw your own conclusion about speed of the software.

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Cloud based POS software for small business retailers.

31
October

Tower Systems offers small business retailers in specialty retail channels beautiful cloud based POS software.

No software to install. No software to maintain. No hardware to host the software. This is all taken care of for you. And it can be rented, pay as you go, with no capital outlay. It is easy technically and easy financially. We know plenty of small business retaile4rs who like this approach.

As you grow, add terminals without a challenge.

You can establish on your own cloud server, a dedicated server Tower sets up for you or on an existing cloud based server from the secure pool of tech available from Tower Systems at a moment’s notice.

Tower Systems can do all the work for you or work with technical people you have already in your community of service providers. We are genuinely flexible on this and are here to help in whatever way you want in establishing your cloud based POS software. The flexibility we o9ffer is based on many years of service to small retail businesses from single register operators to those with twenty and more registers from one location to fifteen locations.

This is available now and has been for some years. Tower Systems serves customers who operate their POS software wholly in the cloud. We can put you in touch with them and you can see if the hassle free managed cloud based approach is right for your business.

Cloud is popular for some businesses and not for others. This is why we say it needs to be a people’s choice, something a business owner chooses based on their specific set of circumstances.

When we so establish a cloud based POS software solution for our customers, we offer seamless backup and valuable security on which you can rely for a best-practice approach to securing the data assets of your business. We know this matters and are committed to delivering.

Oh, and if you want to run in a desktop situation, you can. The choice is yours. We have many customers happy with in-store desktop for the lo9ng term and o0thers who migrate to the cloud. It’s easy.

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Why personal service matters to small business retailer POS software users.

30
October

Personal service is a key differentiator in local small business retail. With most products being available in big and small business, in-store and online, personal service, local knowledge added local value really matter as a differentiator.

The same is true with POS software.

We see too many POS software companies that hide behind anonymity on their help desk, admin, sales and other customer facing roles.

Here at tower Systems we believe in personal service, we trust it and respect it as a small business owner need and desire.

Th8is is why when you hear from us you hear from a person, with a name. Our contact is real and authentic. You can be sure that the name is real and that you can ask for them again, to continue the relationship. We think this approach sits at the hearty of the relationship we have with our customers and foster with our sales products.

By operating this way, this personal way, we show our customers that we treat them as they want to treat their customers, with differentiating good and personal customer service, which adds value they can appreciate.

Whether it is a support call to the help desk, advice on tracking an employee theft situation, help to understand the financial performance of the business or a general business strategy discussion, here at Tower Systems we provide personal service where you can speak with the person providing the service.

We know of companies where staff use fake names. For ex ample, in one company, help desk people were told to use the name David so that customer contact felt consistent. None of the employees providing service actually had the name David. People soon see thr9ygh games like this. It is nuts in our view. That is why we are a8thentic, personal and real … trust starts with this honesty.

Next time you are providing a service in your business by phone, email or in person, see to do it in an authentic personal way as customers are more likely to remember your personal approach than if it is general, vague and without any personal context.

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Halloween donut day

29
October

We celebrated Halloween week today at our head office with a decent serving of donuts, including these four boxes and a couple more. It was a tasty treat. We let our customers know on our private Facebook page – in case help desk calls became hyper. hehe. The photo is from that Facebook post.

What a tasty treat!

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Bigger, better, more customers – claims from POS software companies to beware.

29
October

Facts matter in business. Provable facts, on which you can base business decisions. Too often we see POS software companies make claims without specific facts or that are plain wrong.

A company claiming they are the biggest in a marketplace should be considered with suspicion if a competitor says they have a specific number of customers. One is providing a specific number while the other is making a broad claim. The former, under consumer law, respects obligation while the latter could be claimed as puffery and therefore allow them to get away with it.

Facts do matter in business, especially small business, they end of the marketplace for retailers in which tower systems focusses.

Here, we eschew broad claims. We’d prefer to be specific. For example, we wrote recently that we have 29 firearms dealers using our software. At the time of writing that number was accurate. By the time, you are reading this it is bound to be more because even then we had sales that were yet to be installed. I mention this as a competitor, who makes a broad non-specific claim, seeks to use our honesty to say they have more without being specific.

We see this as a problem for the competitor as their generalisation reflects a flexibility with the facts, maybe dishonesty even. This is a problem as it makes it hard for small business retailers. People like the blood glossy claim if it sounds better. However, the accurate claim with the real number matters.

In many years in this business of POS software for small business retailers, we have come to see the competitors who make the bold and regular marketing claims about having more customers or being the biggest or being the first, they are the ones we believe less.

What really matters is that you verify claims, that you check for evidence and satisfy yourself that you have been told the truth as truth matters in business and in life. If someone lies to get your business then how will they behave toward you once they have your business. Facts matter. That is what we believe and that is what we live by, here at Tower Systems.

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What is POS software for small business retail?

26
October

POS software refers to Point of Sale software, software that is used in a business to transact sales, track stock, reorder, manage payments and more.

The challenge is that Point of Sale software is very different between software companies. They each use the POS software term to mean different things.

Many POS software companies selling in Australia are not selling Australian software. Some provide access without paying any tax in Australia. If making a shop local or shop small business pitch is important in your business then the source of your POS software may matter to you.

Tower Systems is an Australian started, owned and operated POS software company. We make what we sell. It is fresh yet regularly evolving to meet evolving business needs.

To help you be competitive, we are competitive.

Our POS software is already being used in more than 3,000 retail businesses. We manage far more than the sales process. From the back office to the counter to9 trade show floors to home, our POS software is accessible and serving your business needs. In a variety of retail channels too.

What we do is personal. When you choose our software, we come to you to install the software. Face to face, in your business. While we can install our Point of Sale software and train you over the phone, we think the personal touch is more important as it is how we can make sure you are learning what you need to learn to get the most from the software.

Using our POS software, you can easily manage your stock from within the software. You do not have to export the data to excel to be manipulated and then re-imported. No, with our POS software you can make the changes in the software, easily and with confidence. This is a differentiating point.

There are other ways we help too such an Xero, MYOB and Quicken integration, scales integration, support for TYRO broadband EFTPOS as well as the major banks. We support multiple loyalty platforms and more as we make sure you can access the tools necessary to leverage the best benefits possible from your technology investment.

When it comes to choosing POS software for your business, start with being sure of what you want. You are the customer, your needs come ahead of everything else. If the software does not meet your needs, look elsewhere.

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