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We are grateful to our customers for their support through the beta release of a major software update that is out now. here are some of the many features in this awesome update:

Tagged/Kitchen Dockets

We’ve introduced new dockets that can be printed to designated printers for specific items, perfect for specialized areas like Kitchens, Baristas or bulk landscape supplies. Additionally, you now have the option to require an order number for each sale, which will then be printed on all receipts. To Setup the Tagged docket printing please follow the advice.

POS Picking Slips

This new feature allows you to generate Picking Slips directly from the POS screen for sales. This enhancement simplifies the order fulfillment process, streamlining your operations.  Once a sale is completed, using the previous sales screen simply click the Pick Slip Button.  To enable this feature you will need to update your mapping.

POS Notes per line item

You can now add specific notes to individual line items in the POS screen. Whether it’s a reason for a discount or details of an alteration, these notes will appear in the POS grid and on customer receipts, providing better clarity and documentation. This new functionality works brilliantly with the new tagged dockets/kitchen printing allowing you to record an alteration to a item, like removing beetroot from a burger.  To add notes to items please follow instruction in our knowledge base.

Quote & Invoice Management – Proforma Payments

Proforma Invoices: We’ve enhanced the Proforma Invoices to provide detailed itemisation of customer payments. The report now includes the current outstanding balance at the time of printing, giving you a clearer view of payment status.

Rich Text Web Descriptions

Introducing an easy-to-use visual editor for your web descriptions! Now, you can effortlessly add bold text, underlines, numbering, bullet points, colours, and even insert tables. All your formatting choices will seamlessly translate to your web platform, giving you greater control over how your content is presented online.

Visual Deck

We’re thrilled to introduce a new near real-time sales reporting platform! With Visual Deck, you can monitor your store’s sales data from anywhere, without needing to remote into your store. Customize your dashboard tiles to focus on the key metrics that matter most to your business. Additionally, you can now generate weekly and monthly review reports, ensuring you’re always up-to-date on your business performance.

We’re proud to serve retailers in Papua New Guinea with our cutting-edge Point of Sale (POS) software. As an Australian company, we here at Tower Systems understand the unique needs of businesses in Papua New Guinea and have tailored our software to meet their specific requirements.

Our POS solution is designed to cater to a wide range of industries, including jewellers, garden centres, bike shops,bookshops, pet shops, toy shops, fabric shops, and more. With our user-friendly interface and comprehensive features,businesses can streamline their operations, enhance customer service, and drive sales growth.

One of the key advantages of choosing our POS software is our dedicated support team. With time zones that align closely with Papua New Guinea, we are able to provide timely assistance and resolve any issues promptly. Our team has extensive experience working with local businesses, ensuring that we understand the nuances of the Papua New Guinea market and can offer tailored advice.

Call us and a human answers.

To ensure that our clients get the most out of our software, we provide comprehensive training. Our one-on-one live training sessions are customized to meet the specific needs of each business, ensuring that retailers are equipped with the knowledge and skills to use the POS software effectively. In addition to live training, we offer a vast library of video tutorials and text-based articles in our knowledge base, providing 24/7 access to support resources.

Our POS software users in Papua New Guinea have access to a wide range of features, including [list of key features].This comprehensive suite of tools enables businesses to manage their operations efficiently, from inventory control and sales tracking to customer relationship management and reporting.

We are committed to providing exceptional customer service and ensuring that our clients’ needs are met. To facilitate the sales process, we offer personalized demonstrations of our POS software. These demonstrations are recorded and can be shared within the retail business, allowing all stakeholders to evaluate the software’s suitability before making a decision.

By choosing our Tower Systems POS software, Papua New Guinea retailers can benefit from a reliable, efficient, and user-friendly solution that is designed to help them succeed in today’s competitive market.

Analysing data from numerous retailers across various settings, we’ve identified several trends that may be beneficial to others as we navigate the final four months of 2024 and beyond. Tower Systems is pleased to share these local small business retail insights.

Product Trends

• Relaxing Products: The jigsaw surge from during the pandemic has resurfaced. Sales are up and smart retailers are doing well. Likewise, there is growth in other brain related products and activities such as: adult colouring, art and craft, journaling, cross-stitch, knitting, games, and art. Smart retailers are not only selling these items but also providing opportunities for customers to connect with others engaged in these activities.
• Nesting: This category has experienced a valuable uptick this year. Nesting products include candles, diffusers, essential oils, rugs, cushions, homewares, pets, cooking items, and related products.
• Tactile Products: We’ve observed a surge in cuddly products, such as plush toys, pets, rugs, blankets, pillows, and similar items. Fitting under the sensory category this year, these products placed for impulse engagement are proving to be a value hit for retailers, extending the value of the basket.
• Easy Shopping: Retailers are gaining sales by simplifying the shopping experience through packaging frequently purchased items together and placing them prominently at the front of the store and at the counter.
• Postable Gifts: People appreciate the convenience of easily sending gifts to loved ones they can’t see in person.

Operational

• Working from Home: This is still a thing, especially in regional settings.  Leaning into the opportunity is smart for retailers, across almost any retail business.
• Online: This is critical for every retailers as more sales are transacted online. Having an easy to access, beautiful, m. enjoyable and well, stocked website is a key part of the plan.
• Contactless Retail: Having the EFTPOS machine facing the customer and positioned for easy tapping, along with implementing arrangements for the lowest possible EFTPOS fees, is essential.

Seasonal

• Early Christmas Shopping: Christmas sales for 2024 started as early as June this year. We have seen some businesses already do very well in this space.

Local small business retail has changed. Smart retailers leaning into change are the ones doing best. Our POS software can help retailers spot trends for their commercial benefit.

it has also created opportunities. The Victorian situation serves as a reminder that disruption is not temporary. History suggests that the winners will be those businesses that adapted early and were able to refine their offerings and processes as the market evolved.

Pop-up shops are an established and thriving segment of retail in Australia, and globally. They offer businesses a unique opportunity to engage with customers in a temporary, often limited-time, setting. Aussie POS software company Tower Systems offers a comprehensive and user-friendly pos-up shop POS software solution tailored to the needs of pop-up shops.

In developing its pop-up POS software solution, the team at Tower Systems considered:

• Flexibility and Scalability: Pop-up shops are often characterised by their temporary nature and varying product offerings. Tower Systems’ POS software is designed to accommodate these dynamic requirements. Its flexible features allow you to easily add or remove products, adjust pricing, and manage inventory levels as needed.
• Inventory Management: Accurate inventory tracking is crucial for pop-up shops to avoid stockouts or overstocking. Tower Systems provides robust inventory management tools, including barcode scanning,stocktaking, and real-time inventory updates. This ensures that you always have a clear picture of your product availability and can make informed decisions about replenishment.
• Customer Relationship Management (CRM): Building a loyal customer base is essential for the success of any business, including pop-up shops. Tower Systems helps retailers capture vital data for valuable decision making.
• Payment Processing: Efficient payment processing is vital for a smooth customer experience. Tower Systems supports a wide range of payment methods, including cash, card, and digital wallets. This flexibility ensures that you can accommodate the preferences of your customers and streamline the checkout process.
• Reporting and Analytics: To make data-driven decisions and optimise pop-up performance, having access to comprehensive reporting and analytics is essential. Tower Systems offers insights and tools.
• Cloud-Based: Our pop-up shop POS software solution is cloud-based, you can access it from anywhere with an internet connection. This provides flexibility and convenience for pop-up shops that may operate in multiple locations or have remote staff.
• Australian-Based Support: Tower Systems offers local support and expertise, ensuring that you have access to assistance when you need it.

Choosing the right POS software is essential for the success with pop-up retail. Tower Systems welcomes talking with sales prospects, to discover needs and explore if we may be the right solution. It starts here: sales@towersystems.com.au or 1300 662 957.

Is Cash Out Day a misdirected focus? Maybe, we think.

Cash Out Day, a campaign designed to highlight the use of cash in retail and other transactions, often falls short of its intended goal. By focusing solely on a single day and targeting banks, it presents a simplistic view of the decline in cash usage.

While the campaign aims to engage people with cash, it’s essentially a one-day media stunt. The emphasis on withdrawing cash from ATMs suggests that banks are somehow responsible for the shift towards electronic payments. This oversimplification overlooks the broader societal and technological factors driving this change.

Perhaps more effective campaigns could focus on highlighting the unique benefits of cash. For example, many retailers are currently offering the NAIDOC 50 cent piece as change. This sought-after coin appeals to collectors and underscores the tangible nature of physical currency.

The process of collecting and holding coins is a tactile experience that sets cash apart from digital transactions. By circulating the NAIDOC coin through cash registers, retailers are participating in a more subtle yet meaningful campaign.

While this approach might not garner the same media attention as Cash Out Day, it offers a more nuanced and sustainable way to promote cash usage. It emphasizes the value and collectability of physical currency, without placing blame on banks or resorting to short-term media stunts.

By focusing on a single day and placing blame on banks, it fails to address the underlying reasons for the decline in cash usage.

More effective campaigns could highlight the unique benefits of cash, such as its tangible nature and collectability. The NAIDOC 50 cent piece, for example, offers a tangible incentive for people to use cash and appreciate its value.

By promoting cash in a more nuanced and sustainable way, we can encourage its continued use without resorting to short-term media stunts or placing blame on specific institutions.

Tower Systems is grateful to be working with many retailers offering the NAIDOC 50c coin as change through their cash registers, helping Australians across the country access this sought after coin and thereby to engage with the joy of holding physical currency in their hands. Our POS software reaches many, in varied ways.