When we made this video we didn’t think the question was all that contentious. It seems it is with some POS software companies taking a cut from every sale in shops running their software.
We don’t do that.
When we made this video we didn’t think the question was all that contentious. It seems it is with some POS software companies taking a cut from every sale in shops running their software.
We don’t do that.
We make POS software for Hi Fi businesses and here’s a new short video from us on some of the features in this software:
Our POS software simplifies day-to-day operations, empowering Hi-Fi retailers to elevate their customer service. Facilities like tracking serial numbers, handling warranty repairs, bundling products into packages, and managing special customer orders are all built in to help businesses operate smoothly.
The software also offers loyalty management tools that are perfect for businesses with infrequent shopper visits and engagement, helping to build lasting relationships with customers.
Designed for Australian Retailers
This software for Hi-Fi shops is designed to be there when you need it, smoothing the path and facilitating accurate business transactions and management without getting in the way of doing business.
Made in Australia for local independent retailers, our software is already loved by thousands of retailers across a range of specialty retail channels. By streamlining processes like inventory look-ups, special orders, and multi-component package creation, our system frees up valuable time for staff. This allows them to focus on what truly matters: engaging with customers, demonstrating products, and sharing their passion for sound.
This dedicated focus on the customer experience, supported by efficient backend management, helps Hi-Fi shops build stronger, more loyal relationships with their clientele, encouraging repeat business and fostering a community of music lovers who trust their expertise and service.
We are truly grateful to our customers for their ongoing encouragement as we continue to evolve our software to meet the needs of the Australian retail landscape.
There’s something truly special about having the perfect sound system at home. It brings music to life, filling your space with energy and love. From sophisticated Hi-Fi systems playing through streaming services to beautifully engineered setups with turntables for wonderful vinyl, these systems are at the heart of many homes.
At Tower Systems, we’re grateful to offer POS software for Hi-Fi retailers, designed to help them manage their inventory, serve customers, and put together packages that bring music to life in homes across Australia. Our software has a range of features specifically designed to help these businesses thrive.
We are grateful to serve local computer shops with software made for their type of retail business. here is a new video from us showing some of what this software can offer:
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Running a computer shop in Australia comes with unique challenges, and having the right tools can make all the difference. That’s where Tower Systems POS software comes in. Developed and made right here in Australia, our software is specifically designed to help local computer retailers streamline their operations, from the sales counter to the back office.
Our comprehensive POS software for computer shops helps with a wide array of tasks. You can track computer builds, manage special deals for computer and gamer club members, maintain accurate stock levels, and efficiently handle customer special orders. It covers everything from your retail counter management to the backroom, where computers are assembled and products are ordered, helping you efficiently manage and organise your entire business.
If you manufacture products from components, our software assists with tracking both the finished products and their individual parts.
Our software also offers valuable features like parts management for builds, assistance with repairs, programmes for infrequent shopper loyalty, and advanced AI tools to help your business excel.
For computer shops that handle special orders, our pre-order, lay-by, and customer special order facilities are incredibly useful, allowing you to secure sales even before goods arrive. Additionally, if your business frequently provides quotes, our unique quote and invoice management tools are designed to support this service.
We believe in continuous improvement. Tower Systems has a robust process for welcoming customer suggestions for software enhancements and allows other customers to vote on each suggestion. This collaborative approach ensures our computer shop software continues to evolve with the valuable insights of existing users.
We understand that many items in a computer shop are small and may not have barcodes. Drawing on our extensive experience, including with jewellers, we’ve developed alternative tracking methods to ensure you always have accurate stock-on-hand data.
While our POS software for computer shops is feature-rich and a genuinely helpful solution for many, we acknowledge it might not be a perfect fit for every single computer shop. We believe in transparency and offer a comprehensive consultation process where we openly discuss your specific needs and our software’s capabilities. If we genuinely believe our software isn’t the best fit for your business, we’ll let you know.
Our monthly rental cost provides excellent value and includes:
Tower Systems is Australian and New Zealand small business focused on developing and supporting POS software for niche specialty retailers like yours.
“What does it cost?” It’s a simple, straightforward question that many businesses often struggle to answer adequately. But we believe that providing a clear and immediate answer speaks volumes about a company’s commitment to customer service. That’s why, at Tower Systems, we’ve been transparent about our pricing for many years.
We understand that you want to know the investment upfront, without any hidden surprises or the need to jump through hoops. That’s precisely why you can always find our POS software pricing clearly displayed on our website at www.towersystems.com.au/pricing. You don’t need to provide any of your details; just visit the page and see for yourself, anytime.
We have a video dedicated to discussing our transparent approach to pricing, where we break down what’s included in each of our three POS software levels designed for local small business retailers.
We’re genuinely proud of our commitment to transparency, and we’re grateful for the opportunity to share this philosophy with you. We’ve found that being open about pricing isn’t just helpful for potential customers; it’s also incredibly liberating for us as a company.
Our POS Software: Plans and Features
Tower Systems provides comprehensive retail management software with three distinct pricing plans: Standard, Advanced, and Ultimate. You can choose between annual or monthly billing to best suit your business’s needs.
Regardless of the plan you choose, all Tower Systems POS software includes:
Our software is packed with features designed to streamline your operations and help your business thrive:
We offer:
We also offer optional add-ons to further enhance your system, including cloud hosting, our “Roam” mobile POS, customer self-checkout kiosks, and cloud backup.Tower Systems is a POS software company dedicated to small businesses. We focus on developing and supporting POS software specifically for niche specialty retailers.
WQhgat does your software cost? We are grateful to be transparent about our pricing.
While our offices are closed today for the Queen’s Birthday public holiday our after hours numbers are open for urgent calls. Better still, our awesome chatbot is up and running with correct answers to more than 80% of customer queries. Access to this is available 24./7 and it’s free.
We make software for local whole foods an health foods shops in Australia and New Zealand.
We provide specialised Point of Sale (POS) software tailored for wholefood and health food retailers. This software is designed to meet the unique needs of local businesses, offering features from scale integration and detailed product notes to AI tools that help your business thrive.
Effortless and Accurate Selling
Our software simplifies selling products by weight with seamless approved scale integration. This allows for precise transactions, even for fractional quantities. Managing customer loyalty is also straightforward with built-in subscription management tools, making repeat business easy.
Comprehensive Features for Your Business
Beyond basic sales, our POS software offers a wide array of features:
Developed right here in Australia with continuous input from existing health and wholefood businesses, our software is always evolving to provide the most relevant and effective solutions. We appreciate the support and advice from our users, which helps us maintain a robust and beneficial POS system.
Key Benefits You Can Rely On:
The club and group pricing features, for example, enable your business to connect with local gyms, running clubs, and other organisations, turning their memberships into consistent, bankable business for you.
Discover More
Our software offers many more features that can benefit your health and wholefood shop.
Tower Systems is a small business focused on developing and supporting POS software for niche specialty retailers. Many different types of businesses, including jewellers, garden centres, bike shops, toy shops, produce businesses, farm supply businesses, fishing shops, pet shops, charity businesses, landscape gardening businesses, antique shops, sewing shops, haberdashery businesses, and newsagents, already benefit from our software.
To truly understand how our specialised POS software can benefit your health and wholefood shop, we invite you to contact us for a personalised demonstration. Discover how our locally developed solution can help you enhance customer service, optimise operations, and grow your business.
Everywhere you look, the message for small business owners is the same: bigger is better. Business gurus applaud “scalable” and “replicable” models. Influencers celebrate follower milestones and encourage everyone to join the race for numbers.
It’s as if size is the only yardstick of success.
It’s not.
Sure there are the headline stories of small business owners who have made it big. The thing is, for each one of those there are hundreds, thousands, who did not make it, and not for lack of trying.
Who benefits most when you chase this endless pursuit of “more”? Often, it’s the very people telling you to do it – consultants, gurus, and influencers who profit from your participation in the game. Their goals might not align with yours, and their interests might be served far more than your own.
This pressure to chase size feels a lot like the relentless societal push to be slim, have perfect white teeth, or a full head of hair. It’s as if being content with what you have simply isn’t an option.
But what if the true goal isn’t endless expansion, but happiness? Happiness for you, the business owner; happiness for those who rely on your business for their income; and happiness for your customers.
A profitable small business can often generate more money for its owners than a business relentlessly pursuing scale, especially if that pursuit involves significant financial risk. Think about the emotional toll of taking on a hefty loan to fund growth. Compare that to the peace of mind that comes with a small, debt-free, self-sustaining business. It’s a different kind of wealth, one measured in peace of mind rather than balance sheet zeroes.
In our experience, small businesses are inherently more nimble, innovative, and efficient than their larger counterparts. They’re often more profitable too.We suspect this is because in a small business, everything matters, and nothing goes unnoticed. Inefficiency simply can’t hide. In big businesses, it can easily get lost in the noise.
Today, technology makes it easier than ever for us to achieve more with less in our small businesses, and with less risk.
Another significant benefit of being small is easy differentiation. Your people, their knowledge, and their personal approach to transacting business are your unique selling points. In a big business, this kind of personalisation is often systemised into something average and, ultimately, lost.
If you genuinely value your independence and understand the power of differentiation through personal service, you’re likely to find more happiness and fulfillment running a small to mid-size business than perpetually chasing scale.
So, don’t let anyone dictate your path or your definition of success. Reach your own conclusion about what’s truly right for you and your business.
Here at Tower Systems we serve local small business retailers, independent retailers. We made that decision long ago. It keeps us close to our customers, focussed on their needs and not beholden to one huge customer. Local matters to local communities. As cliche as that sounds, it’s what we believe. We are grateful to serve local small business retailers.
We got to record a shat last week about enhancements in our POS software for local small business retailers, including the AI tools in our software:
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At Tower Systems, we’re continuously working to refine and advance our retail Point of Sale (POS) software for small businesses. Our recent discussions highlight key updates and exciting developments, especially our ongoing commitment to AI integration.
We’re pleased with the performance of our current software version and recently rolled out a patch to ensure smooth operation. Looking ahead, our next update is a “softer” release packed with practical improvements designed to streamline your daily operations.
What’s coming soon in our POS software?
Real-World AI in Action
We recently demonstrated our AI import facility for invoices within our POS software. This powerful tool allows you to upload various invoice files, and our AI swiftly extracts data, matches items to existing stock, and simplifies the addition of new products. This feature has already proven to be a significant time and labour saver for our users.
Beyond invoicing, our AI tools extend to:
While AI offers immense benefits, we’re also realistic about its current limitations, particularly when invoices lack comprehensive referencing data. Nevertheless, we believe these AI tools are a key differentiator for Tower Systems, providing useful technological innovation to help drive your small business’s profitability.
Our commitment
Tower Systems is a POS software company dedicated to developing and supporting software for niche specialty retailers. Our solutions benefit a wide range of businesses, including jewellers, garden centres, bike shops, toy shops, produce businesses, farm supply businesses, fishing shops, pet shops, charity businesses, landscape gardening businesses, antique shops, sewing shops, haberdashery businesses, newsagents, and more.
We are committed to both pioneering cutting-edge AI features and continuously improving all the core, everyday functions of our software that our users rely on.
Yes, Artificial Intelligence (AI) is actually helping small business retailers in Australia and New Zealand.
Here at Tower Systems we have been delivering AI tools in our POS software for years, providing practical assistance for retailers using our POS software. The AI tools in the POS software are enhanced regularly, most recently in March 2025. Right now we have more enhancements being developed by our tech experts.
We know that y innovating we can help local small business retailers more easily and effectively compete against big business. In fact, it is in this AI space that we are able to help small business retailers achieve more since big retailers appear to be stalling on practical al AI delivery in store.
Now, here are the key AI features of our Tower Systems POS software as at today:
These features are all out now. Our I tools are embedded directly within the POS software, allowing for seamless integration and use without needing to transfer data between different applications.
“That AI tool saving my business $105.00 a week in real labour costs!” they said on the other end of the phone. “Thank you!”
This wasn’t just a casual remark; it was a powerful testament to the tangible impact of smart technology, the AI tools delivered in our POS software for local small business retailers.
The annual labour cost saving this particular customer was talking about is a staggering $2,500 more than the annual cost of the software they are using. Think about that for a moment: a net gain of over two thousand dollars in their pocket, year after year, all thanks to just one AI function within our Point of Sale (POS) software. This isn’t just an improvement; it’s proving to be a genuine game-changer for their small retail business.
At Tower Systems, our journey has never been about pursuing scale for its own sake. Instead, our ] focus has been, and continues to be, on understanding and addressing the everyday needs of local small business retailers.
We believe that it’s in the often-overlooked daily operations – the repetitive tasks, the time-consuming processes, the small inefficiencies – where we find the greatest opportunities for real efficiency, significant cost savings, and ultimately, enduring success for our customers.
The AI tool that prompted our customer’s enthusiastic feedback is not a standalone marvel, but rather one of a comprehensive kit of AI tools seamlessly integrated into our POS software for small business retailers. We’ve dedicated ourselves to delivering tools that don’t just promise, but genuinely deliver on saving valuable time and nurturing true business value.
Imagine a small business owner who previously spent hours manually processing supplier invoices, now having that task automated with a few clicks. Or a retailer who can generate SEO-ready product descriptions for their online store in minutes, rather than painstakingly writing them from scratch. These aren’t futuristic concepts; they are the practical applications of AI that our customers are leveraging today. Our AI-powered features are designed to tackle these everyday pain points, transforming them into areas of remarkable efficiency and competitive advantage.
From automating mundane administrative duties to providing insightful data analysis that informs smarter business decisions, our AI tools are built with the independent retailer in mind. We understand the pressures small businesses face, and our aim is to level the playing field, empowering them with technology that was once the exclusive domain of larger enterprises.
We are incredibly proud to hear stories like the one above, confirming that our approach is hitting the mark. It reinforces our commitment to ongoing research and development, ensuring that our AI capabilities continue to evolve and deliver even greater benefits. For us, success is truly measured by the success of the local small business retailers we serve. If you’re a small business retailer looking for ways to boost efficiency, cut costs, and unlock new opportunities, perhaps it’s time to explore how the right AI-enabled POS software can be a game-changer for you too.
The current economic climate is a topic of considerable discussion, and it’s undeniably influencing consumer confidence. Showcasing the value your business offers is more crucial than ever. For small business retailers, this is about actively nurturing stronger customer relationships and, in turn, securing better outcomes for your business.
When we speak of value, we’re referring to the benefits and savings shoppers perceive when they choose to engage with your business. While price is a component, true value often extends further. An item might have a higher initial cost but offer greater longevity, or a purchase could include more units or an added benefit that enhances its overall worth. It’s about demonstrating a clear advantage for the discerning shopper.
For small business retailers businesses utilising our Tower Systems’ POS software, there are built-in tools that help you communicate this value effectively. Here are five practical strategies you can implement to resonate with customers navigating the pressures of increased living costs:
These five strategies represent just a starting point. The Tower Systems POS software for small business retailers provides a comprehensive suite of tools to help you systemise your approach to pitching value. Consistency in these efforts is paramount to their success, reassuring customers that your business is mindful of their financial pressures.
Tower Systems is committed to offering more than just technical POS software support. We provide business management advice, like these insights, to all our customers. Our aim is to extend our help desk experience beyond the software itself and onto your shop floor, empowering local small business retailers to maximise the value they gain from our systems, especially during challenging economic periods.
We enjoyed our time at Retail fest on the Gold Coast this week. We got to meet colleagues in the POS software space, be introduced to some new retailer prospects, talk with the payments specialists at Tyro and learn from the retail specialists at Retail Fest. It was an inspiring, engaging and relaxing few days, a perfect trade show we think.
A significant emphasis at Retail Fest on the Gold Coast this week was placed on leveraging AI to automate, optimise, and scale retail businesses. This includes using AI for demand forecasting, inventory planning, streamlining support, and enhancing customer experiences. The thing is, Tower Systems has already delivered embedded AI tools for its small business retail customers, tools that are already helping deliver cost savings, revenue growth and improved profit experiences.
AI is here for local small business retailers in the Tower Systems POS software.
Our advice to retailers looking for AI tools to help serve their business goals – make sure that the AI tools are real and not other tech wrapped to look like AI. make sure, too, that the AI tools are easily accessible within your existing tech desk. Going outside may have a cost and an operational speed-bump that may not serve your needs.
While some at Retail Fest spoke about scale, here at Tower Systems we serve local small business retailers for whom scale is usually not top of mind. We know of many instances where a successful local small retail; business delivers more profitability than a scaled business as the scaled business is often built to perpetually scale whereas the stable local small retail; business is built for profit.
Retail Fest prides itself on being a “community-driven event,” providing extensive networking opportunities to connect with peers, industry leaders, mentors, and potential partners. We experienced this first-hand, for which we are sincerely grateful.
This focus on community and practical application aligns with our Tower Systems philosophy. We believe that the true power of AI for small businesses lies not in abstract “scale” but in tangible, embedded tools that deliver real-world benefits. Our presence and experience at Retail Fest reinforced our commitment to providing accessible, effective AI solutions directly within our existing POS software.
For many local retailers, the goal isn’t just about getting bigger, but about getting better – more efficient, more profitable, and more connected to their customers. That’s why our AI development continues to prioritise the specific needs of independent retailers, ensuring they can harness the power of artificial intelligence to thrive in an increasingly competitive market, all while maintaining the community focus that makes their businesses unique.
For many Australian op shops, charity shops, and community enterprises, efficient and user-friendly point-of-sale (POS) software is crucial for smooth operations and volunteer effectiveness. Tower Systems offers a specialised POS solution designed with the unique needs of these organisations in mind, focusing on simplicity, customisation, and robust support.
One of the standout features of the Tower Systems POS is its highly customisable interface. The main dashboard and sales screen can be easily tailored to suit individual preferences, allowing for different layouts, hotkeys, and adjustable font sizes. This level of flexibility ensures that volunteers, regardless of their tech proficiency, can navigate the system with ease, minimising training time and maximising productivity.
We support volunteers in op. shops and related businesses with a volunteer training curriculum that enables easy learning from anywhere at any time. Awe make using our op. shop software easy.
Processing sales transactions is quick and straightforward. The system enables users to input amounts, select relevant departments (such as ‘clothing’ or ‘bric-a-brac’), and efficiently finalise sales. For improved customer clarity, the software allows for temporary changes to item descriptions on receipts without altering core department details. It also integrates seamlessly with most EFTPOS pin pads, ensuring a smooth checkout experience. Optional features include staff tracking, which can record staff codes or initials for each sale, and the ability to customise printed receipts with store logos, details, and promotional messages – perhaps even highlighting donation information.
Recognising the unique nature of op shop inventory, the software is particularly adept at handling sales without requiring individual stock management. The department sales feature, combined with the ability to modify receipt descriptions on the fly, is ideal for environments where tracking each item individually is not practical.
The system also offers practical functionalities like suspending sales, allowing volunteers to put a transaction on hold if a customer needs more time or forgets an item. These suspended sales can be easily retrieved later, even from a different terminal. Additionally, while less common for op shops, the software supports the sale and management of gift vouchers.
At the end of a shift, the Tower Systems POS simplifies the reconciliation process. It provides visualisations of sales data by time, terminal, and department, and includes a takings reconciliation feature where volunteers can input cash counts to identify any discrepancies. This end-of-shift procedure is also highly customisable in terms of reports and terminal handling.
Tower Systems provides comprehensive support, including initial installation, data transfer if required, and thorough training. Users benefit from an extensive knowledge base with articles and videos, as well as direct access to their support team via phone or ticket, with remote assistance capabilities. They even offer a dedicated user guide tailored specifically for op shops.
Understanding the budgetary considerations of non-profit organisations, Tower Systems offers a 50% discount on its monthly software packages for eligible entities. This fee encompasses 24/7 support and ongoing software updates, ensuring that Australian op shops, charity shops, and community enterprises have access to a reliable, feature-rich, and supportive POS solution.
Attracting visitors to your website is crucial for business growth. Fortunately, several effective strategies don’t require any financial investment. Here are five free methods from us here at Tower Systems to boost your website’s traffic:
Optimise Product Names: When listing products, always include your brand name, particularly if you sell branded items. This helps search engines to accurately index your product pages, making them easier for potential customers to find.
Enhance Product Descriptions: Go beyond basic details. Craft comprehensive product descriptions that feature your brand name and relevant keywords that customers are likely to search for. Detailed, informative descriptions can significantly improve your website’s ranking in search engine results.
Publish Regular Blog Posts: Consistent, original content is key. Aim to publish blog posts at least twice a week, ideally three times. While AI can assist with initial drafts, personalise the content to showcase your unique expertise and differentiate your business. Regular blogging enhances your website’s authority with search engines.
Develop a Comprehensive “About Us” Page: Your “About Us” page is a crucial element of building trust. Clearly state your business’s identity, values, and local presence. Include photos of yourself and your team, along with your real names and contact details, to foster confidence among potential customers.
Utilise Free Marketplaces: Explore free online marketplaces to expand your reach. Like www.findit.com.au. This is a platform where you can list your products, allowing your product data to be automatically displayed and linked back to your website. This provides an additional avenue for customers to discover your business.
Here are some more comprehensive advice on this points. This advice is from years of work we have done for our website connected POS software customers.
Optimising your product names is about making your products discoverable. When a potential customer types a query into a search engine, you want your product to be among the top results.
How to delve deeper:
By meticulously crafting your product names, you’re not just labelling items; you’re creating direct pathways for customers to find exactly what they’re looking for. We understand this approach takes time. The thing is – time spent getting your data right will help you be found y more people.
Product descriptions are more than just a list of features; they are opportunities to tell a story, address customer needs, and showcase the value of what you offer. Detailed and well-written descriptions are crucial for both search engine optimisation (SEO) and converting visitors into customers.
How to delve deeper:
A well-crafted product description can significantly improve your search rankings by providing rich, relevant content that both users and search engines appreciate.
A blog is one of the most powerful tools for establishing your business as an authority in your niche. Regular, high-quality blog content signals to search engines that your website is active, relevant, and a valuable resource for information. Your content is what matters here though – give of yourself.
How to delve deeper with blogging:
A thriving blog positions you (through your website) as a resource to trust.
Your “About Us” page is often one of the most visited pages on a website. It’s where potential customers go to learn about the people behind the business, your values, and why they should trust you. A well-crafted “About Us” page can significantly enhance your credibility and encourage conversions.
How to delve deeper:
A well-developed “About Us” page builds a bridge of trust between your business and potential customers.
Leveraging free marketplaces can significantly extend your reach beyond your own website, acting as powerful referral sources for new traffic. These platforms are often already established and have a large existing user base.
By strategically utilising free marketplaces, like our won www.findit.com.au, you’re placing your products and services in front of new audiences who are actively searching for what you offer, thereby driving valuable referral traffic back to your own digital storefront.
Our customers are loving the suite of AI-powered tools that streamline operations and boost sales. Small business retailers from a range of specialty retail; channels tell us they are losing the benefits of AI in their businesses, tools accessible within our software.
Key AI Features embedded in the Tower Systems POS software:
These AI tools in our Tower Systems POS software offer significant benefits, including:
This AI functionality is available to retailers on the “Advanced” or “Ultimate” software plan who also have an API key with a provider like OpenAI or Google Gemini. The cost of using these AI features, particularly for invoice analysis, is low – as our customers are finding.
The success of any loyalty program hinges on a few core principles:
By focusing on these principles, Tower Systems’ voucher-based loyalty system provides a powerful and effective way for retailers to not only attract but also retain customers, building lasting relationships that go beyond a simple transaction.
With the Tower Systems POS software, local small business retailers can:
Tower Systems POS software offers a refreshing and highly effective alternative: loyalty vouchers. This system simplifies the process for both retailers and customers, focusing on immediate, tangible value.
We’s a POS software company focussed solely on local small business retailers in a range of specialty retail channels. Size matters to us. If yours in a big business with 15 locations, we are likely not for you.
This week we are hosting two forums for our customers. We shared the details in our regular customer service emails:
Customer forum: Tuesday May 27 @ 11am.
Please join us online this Tuesday at 11am Melbourne time as we talk through the AI tools in the software, preview some software enhancements coming your way and answer all your questions on all topics. Everyone is welcome.
Web development forum: Tuesday May 27 @ 2pm.
If you are considering having a website developed for your business, join us this Tuesday at 2pm Melbourne time. We’ll talk through the process, what’s involved, the costs and we will answer all of your questions.
As usual, we will record the sessions and make these recordings available to all customers.
Tower Systems is proud to provide live POS software help desk support on Saturdays as a standard part of our comprehensive support coverage. This service has been an integral part of our offering for many, many years, and there are no extra charges associated with accessing our support, including on Saturdays.
Our Saturday support is delivered by our dedicated help desk team, offering full service assistance, not a limited on-call arrangement.
Here’s what some of our small business retail customers have shared about the value of our Saturday POS software help desk support:
“Saturdays are when I get time to work on the business. Your availability means I can get the help I need then, rather than waiting until Monday.”
“One of the reasons we chose Tower Systems was because we were tired of waiting days to get in touch with support for our previous software.”
“I appreciate that I can call on a Saturday and speak to a real person who listens to my non-technical explanation and provides assistance, right then and there.”
“Our weekend staff aren’t as familiar with the software, so their ability to call your help desk allows us to have a smoother weekend operation.”
“Software issues don’t adhere to Monday to Friday office hours. Having access to your help desk outside of these times is incredibly beneficial for our business.”
“It’s what small businesses value – local support that’s easily reachable when we need it.”
“I’m always delighted when I email a non-urgent question on a Saturday, expecting a Monday response, and instead receive a reply or even a call on Saturday. It’s fantastic.”
We take pride in offering a level of after-hours POS software help desk access that is truly distinctive. While the majority of our customers may not require it frequently, its availability and ease of access provide crucial support when needed, setting us apart and demonstrating our commitment to our customers.
A less effective approach to Saturday POS software help desk support is through offshore call centres. We believe this does not offer the same level of understanding and service.
All members of our Tower Systems POS software help desk team possess in-depth knowledge of our software, understand the nuances of local retail, and can converse in a way that resonates with local business practices. They are skilled in engaging in meaningful conversations rather than adhering strictly to scripts.
Ultimately, we recognise that Saturday POS software help desk support is a genuinely valuable resource for local small business retailers.
Ten days ago we released another PSO software update delivering terrific facilities for our, local small business retail customers. This latest update to the Tower Systems POS software contains more enhancements suggested by users of the software through our exclusive, transparent and customer-driven Software Ideas platform.
Launched a world first in the POS software space by Tower Systems in 2009, Software Ideas provides a transparent and structured approach to suggestions by the Tower Systems user community.
The Software Ideas service we launched in March 2009 inspired by the What Would Google Do? book by Jeff Jarvis continues to deliver benefits to our customers and to us. This year alone, we have released a raft of software enhancements which have been put to us through Software Ideas. We have more in the pipeline too.
User submitted ideas plus those we create for ourselves as well as changes requested by supplier partners make up the broad and valuable mix of enhancements we deliver in our Point of Sale software in every update and every update makes our software more valuable.
Software Ideas remains unique in our marketplaces. It’s a best practice approach as it puts our customers first.
Our continued release of software enhancements that have been first suggested through Software Ideas shows the value of the process not only to customers of tower Systems but to us as well – through the extension and enhancement of our Point of sale software product. it demonstrated genuine and tran sparent cooperation.
Every idea is costed and evaluated. Every idea is open for customers to vote on and comment on.
The list of ideas live at Software Ideas is considered for each software update package we create.
This is is true collaboration between a software company and its customers. We’re proud, years on, to be able to point to the valuable two-way success of Software Ideas.
Tower Systems is a vertical market software company serving local and independent small business retailers in specialty retail channels: music repair businesses, stockfeed businesses, teddy bear shops, repairs shops, gunsmiths, jewellers, garden centres, bike shops, gift shops, toy shops, newsagents, bookshops and more. We make what we sell.
The Visual Deck is an advanced reporting platform designed exclusively for Retailer users.
First released by Tower Systems ten years ago, this business intelligence platform for local small business retailers helps these businesses thrive thanks to immediate access to business performance data and smart insights.
It provides near real-time sales and business insights that you can access anytime, anywhere – no need for remote access to your store. Customise your dashboard to focus on the key metrics that matter most to your business and generate weekly and monthly performance reports to keep your operations on track.
The Visual Deck with our POS software sends an email weekly and monthly outlining business performance across a range of key performance indicators for the business. The visual representation of performance makes understand the health of the business easy and the decision opportunities even easier.
We have dramatically cut the time needed by retailers to access data, understand it and make decisions based on it. The emails weekly and monthly is another way our Tower Systems POS software is helping small business retailers run more enjoyable and valuable local retail businesses.
This cloud-based platform is accessible from anywhere. It provides live access to retail business performance KPIs, helping small business retailers better understand what is happening in their businesses.
This is smart retail management, time saving retail management, profit-focussed retail management. This is the Tower Systems POS software solution.
We first released our visual insights solutions years ago. We have regularly enhanced these ever since. Today, what we offer in this space of reports-free retail; business insights is best-practice, smart and, again, profit-focussed.
Gone are the days of spending hours wading through reports. Who has the time?
With the Visual Deck, you get clear, visualised data to help drive smarter business decisions, including but not limited to:
Here at Tower Systems we dedicated to providing independent small business retailers in specialty channels with POS software that delivers exceptional value and comprehensive functionality.
Value is the key here. To us, value means software back by service that helps local small business retailers run profitable businesses they enjoy. So, value to us is a financial measure as well as an emotional measure. The two go hand-in-hand.
Since our software is sometimes compares to Square POS, we thought it might be helpful to offer a comparison between Tower Systems POS and Square POS, focusing on essential cost considerations and the distinct features that differentiate our solution and since costs play into value.
Understanding the total cost of “Free” POS Systems
While Square POS is often presented as a “free” solution, retailers need to consider all associated operational costs. From what we can see, Square’s primary revenue generation is through transaction fees applied via their integrated EFTPOS processing. For businesses with significant transaction volumes, these fees can accumulate substantially. Our observations indicate that these integrated EFTPOS rates can be notably higher than rates a retailer might secure independently. We consider these processing fees a direct business expense, irrespective of whether the merchant or the customer ultimately bears them.
Demonstrable cost advantages with Tower Systems
Our analysis suggests that the majority of retailers utilising Tower Systems POS, coupled with a competitively sourced EFTPOS rate—which we’ve seen as low as half the cost of Square’s integrated rate—can realize annual savings ranging from $3,000 to $5,000 compared to using Square POS. This financial benefit arises from a combination of potentially lower transaction processing fees and the inclusion of valuable features within our standard software package.
For us, it all comes down to value. At Tower Systems you matter. We only serve local small retail businesses. Every customer is treated the same. We answer the phone. We personally respond to emails. We’re a small company, you know the service is personal.
Tower Systems is grateful to help many local small business retailers demonstrate relevance in what so many news outlets call a cost of living crisis.
Families finding cash tight appreciate unexpected cash they can spend. Cash means more than loyalty points. We all understand the value of a dollar. Plenty of us can’t explain the value of a loyalty point since businesses set their own value for these – that’s why businesses love points over cash.
Hundreds of local small business retailers choose the loyalty option in their Tower Systems POS software that offers cash for spending in the next visit to the shop. It’s a smart move, easily understand, absolutely appreciated by shoppers.
This facility for include a discount customers can apply to their next purchase is part of the awesome discount voucher facilities in our POS software. It’s been out now in our software for 12 years.
Originally developed for garden centres where shopper visits vary and can be seasonal, we have retailers across many retail channels engaged and benefiting from using the discount vouchers.
Our easy to setup and flexible to run discount voucher loyalty program is a game-changer for businesses using our POS software.
You can be up and running in a couple of minutes.
Typically, around 20% of vouchers are redeemed. Guys are more likely to redeem in that visit while girls tend to return within seven days to spend. You can set your own rules around accrual, and redemption. You can use levers you can pull to guide shopper behaviour.
Customise Your Rewards
Proven Sales Success
Drive Customer Loyalty and Sales
We love hearing stories of success with retailers in this space.
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