The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryBook shop software

Garbage In, Garbage Out: How to Know if Your Retail Stock Data is Actually Accurate

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A POS system reflects what you put into it. Feed it bad data and every report it produces is wrong. That might sound obvious, but in a busy retail environment — where stock arrives daily, staff turn over, and returns pile up — inventory data degrades faster than most retailers realise.

Poor data costs real money. It means stockouts on best-sellers, cash locked up in product that will not move, and numbers you cannot make decisions from. You do not have to guess whether your stock-on-hand figures are right. There are practical ways to check, and the right tools make staying accurate far less work than most people expect.

The stocktake: still the gold standard

Nothing confirms inventory accuracy like a physical count. Closing the shop for a full weekend count is not necessary anymore.

Tower Systems supports targeted rolling stocktakes on a specific shelf, category, or supplier group. Run them during quiet trading periods — before opening, after a delivery, or during a slow mid-week afternoon. Small, frequent counts catch discrepancies early, before they distort your buying decisions and margin reports. A full-store stocktake a couple of times a year, combined with regular section counts, gives you a solid base to work from.

Stop errors at the back door: AI invoice import

A lot of bad retail data enters at inward goods. Manual entry of cost prices, supplier codes, and product descriptions from paper invoices introduces typos. Every time. It is not a staff problem — it is a process problem.

Tower Systems has an AI Invoice Import tool built directly into the software. It reads digital PDFs, spreadsheets, supplier accounting exports, and even photos of printed invoices, then matches items and imports the data without manual entry. Fewer keystrokes means fewer mistakes, and fewer mistakes means stock counts you can trust.

Two daily habits that hold it all together

Systems help, but discipline matters too.

Track every sale individually. Generic open-department keys destroy stock counts over time and make category reporting worthless. Process returns at the time they happen — scanning them back in later means the numbers are wrong in the gap, sometimes for days.

Neither habit takes long. Both make a material difference.

The bottom line

Every manual entry is a risk. Every workaround compounds the problem. Rolling stocktakes and automated invoice importing reduce human handling of data, and less handling means fewer errors. When the data is right, you buy better, you waste less, and your reports tell you something useful.

Find out more at www.towersystems.com.au.

Advice for Small Business Retailers: Here’s Why Vibe Coding Your Own POS Software Probably a Mistake

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Let’s talk about vibe coding and vertical market software.

Hi, I’m Mark Fletcher. I founded Tower Systems back in 1981. Back then I was a programmer. My languages of choice were Fortran (for more technical application) and PL/1 (for more commercial coding). The last programming I did was in the very early 1990s.

I also have owned retail shops for decades. Today, I have one physical shop and four online retail businesses. That retail experience is relevant to this. You can check me out on LinkedIn: https://www.linkedin.com/in/mark-fletcher-tower/

Early this year, I vibe coded a couple of applications. It was exciting, fun. One was a possible commercial project. I deployed a test version. It was very cool. But, it wasn’t commercial, certainly not to a standard I’d want money for.

I mention all that for perspective for what I want to say in this comparison of vibe coding versus buying commercial software. I should also note that I sold Tower Systems to Vela APX, a Constellation Software company. I’m still in the business and loving it by the way.

How does vibe coding compare commercial vertical market software?

Vibe Coding is a mainstream topic thanks to social media content pitching it. Plenty of people are making money selling courses and workshops about vibe coding and while vibe coding is cool, there are reasons that businesses need to be careful in approaching it.

Retailers read about vibe coding, about anyone being able to spin up an app in a weekend, and they start wondering: why am I paying for software when I could just build it myself?

It’s a fair question. But most of the time, the answer is: don’t.

Here’s the thing about commercially released software: it’s been through a process. Think of it like food from a licensed kitchen. Before it reaches you, someone has checked it, tested it, made sure it does what it claims. When you vibe code something yourself, you might end up with something that looks right and feels right. But unless you’re a developer, it probably has gaps.

Where does commercially released vertical market software differ to vibe coded software?

I spoke recently with a retailer who’d done exactly this. They’d built their own tool, and it handled some of what they needed. But not all of it. There were steps at the end of key processes that the software couldn’t complete, and so they completed them manually. Two to three hours a week, every week. When we looked at Tower Systems software covering the same ground, it handled the whole process end to end. Our software costs a few dollars a day. Their manual workaround was costing them hours.

There’s another reason to go commercial that doesn’t get talked about enough: collective knowledge. Software used across hundreds of businesses accumulates feedback that a single-user build never can. Every retailer using Tower Systems is, in a sense, contributing to the product. Their experience, their edge cases, their suggestions, that all feeds back into what gets built next. Retailers benefit from that even if they never submit a single support ticket.

The latest Tower Systems release is a good example. A meaningful chunk of the enhancements came directly from retailers. Not from our team guessing what might be useful, from people actually running shops telling us what they needed.

What is the value difference between commercial and vibe coded software?

When you’re weighing up vibe coding versus commercial software, think about what you’re actually comparing. On one side: something built quickly, for free, by someone who isn’t a software developer, with no QA process and no community behind it. But, since it’s personal you may feel more love for it. On the other: software built over decades, tested before release, shaped by hundreds of retailers across Australia and New Zealand, and updated regularly. But, since it is commercial it has a cost.

The food analogy I shared earlier holds. You wouldn’t buy a meal from a home kitchen that hasn’t met basic health standards. The same logic applies to software running your business.

Tower Systems builds specifically for specialty retail: bookshops, farm supply businesses, gift shops, bike shops, pet shops,  jewellers,  newsagencies, garden centres, toy shops, music shops, and more.

If you want to talk through whether it’s right for your business, reach out: towersystems.com.au, sales@towersystems.com.au, or call 1300 662 957.

Yes, this post is a sales pitch. It’s also true. And, it’s written by me: Mark Fletcher. Someone with decades of experience in software development and decades of experience owning and running retail businesses.

Oh, and, yes, these are all my own words.

5 Hidden Profit Leaks in Independent Local Bookshops in Australia and New Zealand

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Running a bookshop is a labour of love for sure, but it’s also a high-volume data game. With tens of thousands of potential titles and a constant stream of new releases, it’s easy for profit to get lost in the stacks.

If you own or run a local bookshop and feel like you’re working harder than ever but the cash in the business isn’t reflecting the effort, you might have a few of these common “bookstore leaks” in your business.

1. The “Special Order” Black Hole

In a local bookshop, the ability to order in a specific title for a customer is your “superpower” against the big-box retailers. However, if your system doesn’t track that order from the moment of the deposit to the moment the book arrives on the loading dock, you’re leaking profit.

The Leak: Books arriving and sitting on the “hold” shelf for weeks because the customer wasn’t notified, or worse, the book being accidentally put out on the floor and sold to someone else.

  • The Plug: Use a system that automates the “Arrival-to-SMS” loop. As soon as that special order is scanned into your inventory, the software should automatically text or email the customer. This speeds up your “stock turn” and ensures your cash isn’t sitting dormant on a back-room shelf.

2. Missing the “Return to Vendor” (RTV) Window

Bookshops are unique because many publishers allow for the return of unsold stock. This is a vital part of your cash flow management, but it is often the most neglected task in a busy shop.

The Leak: Missing the return window for a slow-moving title or failing to track the credit note from the publisher. If you don’t return that stock on time, you’ve essentially bought a “permanent” resident for your shelves that isn’t paying rent.

  • The Plug: Your software should flag “Return Candidates” based on how long they’ve sat on the shelf. Our Tower Systems Bookshop software does this. Instead of a manual end-of-month scramble, let the system generate your RTV list so you can claim your credits and clear the space for fresh stock.

3. The Manual Data Entry Drain

With thousands of new titles released every month, manually typing in ISBNs, titles, authors, and descriptions is a massive waste of expensive labour.

The Leak: Spending hours every week on data entry that could be spent on the shop floor curated displays or helping customers. Manual entry also leads to “typo-driven” inventory errors that mess up your website search results.

  • The Plug: Leverage industry database integrations (like Thorpe-Bowker or Nielsen). With the right POS, you just scan the barcode, and the software pulls the correct title, author, and category data automatically. Better yet, use the AI PDF Invoice Importer to skip the typing entirely and keep your inventory 100% accurate.

4. The “Ghost” Online Sale

Most successful Aussie bookshops now sell through Shopify, WooCommerce, or Magento. If your online store isn’t “talking” to your physical shop in real-time, you are leaking both profit and reputation.

The Leak: A customer buys the last copy of a rare title on your website at 11:00 PM, but because the system didn’t update, you sell that same physical copy to a walk-in customer at 9:05 AM the next morning. Now you have to process a refund, pay the merchant fee, and deal with an unhappy online shopper.

  • The Plug: True omnichannel synchronisation. When the “Beep” happens at the counter, the book should vanish from your website instantly. This prevents double-selling and ensures your online presence is as reliable as your physical one.

5. The Passive Loyalty Trap

Many bookshops have a “Loyalty Programme,” but most are passive, meaning the customer has to remember to ask for their points. A passive programme doesn’t drive new sales; it just discounts the sales you were going to get anyway.

The Leak: Giving away margin to regular customers without actually incentivising them to come back sooner or buy more.

  • The Plug: Use active, time-limited vouchers. Instead of invisible points, print a “Reader Reward” on the bottom of the receipt that gives them $5 off their next purchase if they return within the next 30 days. It turns a “one-off” reader into a “serial” book buyer.


Software Built for the Way You Sell Books

At Tower Systems, we don’t just provide a “cash register.” We provide a tool that understands the “book industry way” of doing things—from Thorpe-Bowker integration to seamless special order management and RTV tracking.

Ready to stop the leaks in your bookshop? See a no-pressure demo of our Bookshop Software here.

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Call us; 1300 662 957 in Australia or 0800 444 367 in New Zealand. 

Email us:  sales@towersystems.com.au. 

Check us out: www.towersystems.com.au 

Beyond Generic: Why Vertical Market Software and AI Define a Bright Future for Specialty Retail

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Local independent retailers in Australia and New Zealand face a unique challenges. It’s always been thus. Small vs big. Main Street vs shopping centre. Physical vs online. Capital poor vs capital rich. tenants vs landlords. We could go on.

Whether you manage a garden centre, a bookshop, a sewing shop, a produce business a jewellery store, a bike shop, or a newsagency, your business does not operate like a supermarket or a big business. You have specific supplier relationships, unique inventory requirements, and specialized customer service workflows. Using generic, off-the-shelf point of sale software often forces you to “dumb down” your operations to fit a one-size-fits-all model.

Vertical market software is designed to solve this problem. It is built specifically for your industry, embedding best-practice workflows and features that generic systems simply do not offer. At Tower Systems, we have spent over 40 years developing software that serves the distinct needs of specialty marketplaces.

The Power of Specialisation

A vertical market system understands the nuances of your trade. For a jeweller, this means the ability to print specialised labels with multiple sections—parts for the ring itself that will not cause damage, and sections for the packaging. For a garden centre, it means weatherproof labels that can withstand the elements outdoors.

Specialisation also extends to how you sell your products. Many specialty retailers do not just sell by the unit. Our software allows for selling by fractions, such as length or weight. Integrated scale functionality, which is NMI approved, is essential for spice shops, butchers, and health food stores. These are not “add-ons” but core components of a system built for your specific type of business. When your software handles these industry complexities, you are free to focus on what makes your shop different from the average retailer.

Practical AI for Small Business

While large corporations talk about artificial intelligence in abstract terms, here at Tower Systems we have integrated practical AI tools directly into our specialty retail POS software. This is not about futuristic theories; it is about saving time and improving your bottom line today.

We have made AI tools accessible and understandable.

One of the most significant advancements is AI-driven invoice processing. In the past, a retailer receiving a large shipment—such as a fishing tackle shop with an invoice of 200 items—would spend hours, or even a full day, manually entering data. Our embedded AI tools can now process that same invoice in a few minutes.

Unlike some systems where you must export data to an external spreadsheet or a tool like ChatGPT and then re-import it, our solution is seamless. It happens within the software. One retailer reported saving between seven and eight hours of costed labour per week just by using these tools. This represents a weekly saving of $250 to $300, which often exceeds the cost of the software itself.

Better Data, Better Decisions

The phrase “what gets measured gets managed” is a cornerstone of retail. However, many retailers avoid complex reporting because it is time-consuming or difficult to interpret. Our software now includes AI analysis for end-of-shift and inventory reports.

Instead of scrolling through pages of raw data, you can receive a concise AI summary. This summary analyses sales trends, looks for potential theft patterns, and even considers local weather impacts on your performance. It provides an “at-a-glance” understanding of your business health, allowing you to make informed decisions without needing to be a data scientist.

Protecting Your Business Asset

Choosing professionally developed, peer-reviewed software is also an investment in your business’s future value. Some retailers attempt to build their own tools using basic bot technology. While this might serve a temporary need, it creates a liability when it comes time to sell the business.

A new owner needs a system that is supported, documented, and maintained by a professional team. By using a vertical market system with built-in AI, you are building a scalable asset. We provide the help desk support and online resources to ensure that as your business evolves or changes hands, the technology remains a source of strength rather than a point of failure.

The retail landscape is changing rapidly. By leveraging software that is built for your specific industry and enhanced with integrated AI, you can move away from manual admin and spend more time on the shop floor where it matters most.

How our POS software can help secondhand book shops

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The Unique Complexity of Selling Pre-Loved Goods (And How to Manage It)

The “circular economy” is booming. From high-end vintage clothing and antique jewellery to thrift stores (op shops) and consignment shops, selling pre-loved items has evolved from a niche hobby into a thriving, professional business sector.

Managing secondhand inventory is different from selling brand-new goods.

When you sell new items, you might have 50 units of the same SKU. When you sell secondhand, every single item is unique. It has a unique condition, a unique history, a unique cost price, and often, a unique acquisition story.

Trying to manage this complexity with a standard, “one-size-fits-all” POS system can lead to expensive mistakes and massive administrative headaches.

At Tower Systems, we understand that business is not a game. Every dollar you invest in unique inventory is done to achieve a return. To maximize that return, you need tight management and rigid processes.

That is why we have spent years developing specific tools within our POS software tailored to the secondhand market. The software we have in this space works well for anyone selling secondhand books, whether that’s the whole business or part of the business. In our POS software we have tools that help with managing the sale of secondhand books.

How We Handle the “Secondhand Difference”

Our software is designed to navigate the specific compliance, reporting, and tracking needs of secondhand retailers. Whether you run an Antique Shop, Pawn Shop, Jewellery Store, or Consignment Business, here is how we help you professionalize your operations:

  • Strict “Inwards” Tracking: In the secondhand game, who you bought the item from is just as important as who you sell it to. Our software records the details of the seller/customer you purchased the item from, which is a key part of record-keeping and police compliance in many jurisdictions.

  • Lifecycle Tracking: We allow you to meticulously track every unique item from the moment of purchase/intake through to the final sale. This ensures data integrity and simplifies your stocktakes.

  • Valuation Tools: Trust is the currency of the secondhand market. Our software allows you to generate professional valuation certificates (available in applicable versions), helping you build confidence with your buyers.

  • Repairs Management: Pre-loved items often need a little love before they can be sold. We track parts, labor, and repair history, ensuring you know exactly how much money you have poured into an item before you set the sell price.

  • Collector Management: Secondhand shoppers are often hunters. Our customer management tools let you tag customers by interest—whether they collect Victorian brooches or 90s denim—so you can market specifically to them when new stock arrives.

See It in Action

The best way to understand if our software handles the complexities of your specific shop is to see it.

We invite you to organize a personal demonstration. But don’t just watch—participate. Bring your specific needs. Bring your questions about margin schemes or acquisition recording. Ask us to show you exactly how we handle the problems that drive you crazy.

There is no pressure. Take your time. We want you to be sure that Tower Systems is the right partner to help you streamline your business and protect your margins.

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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers specialty retail business software made for local small business retailers. To see if we might help you…, request a free, no-obligation demo today. 

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

What’s the best website platform for a small retail business Wix, Shopify, Woo Commerce or Squarespace?

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We are often asked this question by small business retailers: What’s the best website platform for a small retail business Wix, Shopify, Woo Commerce or Squarespace?

We have years of experience developing websites for small business retailers using Shopify, Magento, Big Commerce and WooCommerce. The advice we provide in this article is based on our years of experience serving thousands of small business retailers.

The best e-commerce platform for your business will depend on your technical experience, your budget, your position in your online journey and the goals you have for your website. Each of these platforms offers different benefits. from the outset, though, in our experience, Shopify is the best solution for easy of use, ease of change without technical skills, the ability to scale and ease of winning shoppers from the already considerable Shopify customer ecosystem.

Wix offers easy drag and drop, which can see like a big time saver for the novice. In reality, Wix websites can often become messy, overloaded. It can be a good platform to figure out what you want but our experience is that it’s not ideal once you are up and running and building your online business. We think it’s unlikely you’ll find hero websites for small business retailers based on Wix. If you need a site up in an hour and want total freedom to drag things around the screen, Wix could be a good choice today.

WooCommerce is a plugin for WordPress. It’s made for use by technically skilled people. You do the work, and once you;’ve done that you will tend to have to do more work. This tech work can distract you from running your retail business. Woo is terrifically flexible, which comes as a labour cost for you or for the web developer you hire. If you already have a WordPress site and want to avoid monthly subscription fees, this offers the most freedom, provided you have the technical skills and truckloads of time to manage it.

Squarespace is offers beautiful looking websites with an easy to use back end for adjustment. It’s heavily image-focused. You can’t “break” a Squarespace site as easily as a Wix site because the editor forces you to stay within a grid. Squarspace lacks some of the finesse of Shopiufy for businesses that need more, especially when it comes to shipping flexibility. fI selling “the vibe” is as important as selling the product, Squarespace might be your answer.

Shopify is the best solution for local small business retailers in our experience. Shopify themes make it easy for you to change the look and feel of your website without hiring a web developer. Shopify integrates with terrific local shipping options (Sendle, My Post Business etc) and Shopify validates Australian addresses incredibly well at checkout, which saves you money on “return to sender” errors. It is the industry standard for a reason. If your goal is to grow, Shopify handles the “boring” stuff (hosting, security, checkout compliance) better than anyone in our experience.

We have years of experience using Shopify ourselves – when we offer advice to retailers on e-commerce, it comes from a place of personal experience as well as extensive technical experience and years building Shopify websites for so many different retailers.

Now, we’re not saying Wix, Squarespace and WooCommerce are bad. What you choose for your business needs to be what you want/need.

What we are saying is do your research – choose the ecommerce platform that serves your technical skills, budget, business plans and how you see your business living online.

Low cost websites may be low cost because of the work you have to do to manage and modify them.

Fast to setup websites may be fast because they don’t go as deep within your business.

Key to success is you knowing what it is that you want / need for yourself and for your business. Saying you want a website is not enough. What do you want from it?

Take your time. Figure out what you need, want and can afford. Look at examples of websites for your type of business. Consider web developers local to you, people who understand your business, people you can speak with. Ask why they recommend what they recommend.

We recommend Shopify for speed to launch, ease of change, non technical back end management, ease of scale, wonderful integrations and access to a huge ecosystem of shoppers. It’s what we use and what many of our local small business retail customers use.

Web development is unregulated. Be careful. There are some who know the words to say to dazzle less technically literate folks into spending money with them only to never deliver what the business wants / needs. Get any promises in writing – including delivery timing and website functionality.

Be sure you know the business you are dealing with. Often, we developers are not local as they may pitch.

Do your due diligence before you sign any contract or pay any money. We’ll say again: take your time.

This decision rests entirely on your business’s ultimate ambition. If you view your online store as a serious, scalable retail channel, one that you need to easily manage alongside your physical operations, integrates effortlessly with local logistics, and provides a reliable, secure foundation that won’t require a developer every time you want to make a change, then Shopify is our recommended investment.

While Wix and Squarespace offer beautiful simplicity for the start-up, and WooCommerce offers technical control, Shopify is purpose-built for the commercial rigor of a growing retail business, offering the best balance of ease-of-use, power, and a vast ecosystem of apps and support designed to help Australian retailers move more stock with less technical overhead.

Shopify is a good small business e-commerce solution, which can grow as you grow. We had one customer using Shopify go from $50,000 in their launch year to $2.5 million by year four. The growth came from their smart business decisions. Shopify made it easy to manage the growth.

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If you are considering a website for your retail business, consider Tower Systems. Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. If we feel we are not right for you, we will say so.

Retail Automation: Why the Tower Systems & Xero Link is a “No-Brainer” for Business Owners

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Okay, yes, for sure, we are biased. This is a blog post pitting our POS software Xero integration. We think it’s awesome. We made it to be awesome, for local small business retailers. We first made it back when we had our own shops and used our POS software ourselves and our in-house CFO needed to save time and gain access to accurate data. That was years ago. The Xero POS software link we have today are as good, as useful – and solely made for local small business retailers.

Running a retail business often means wearing multiple hats. One moment you are on the floor serving customers, and the next you are in the back office trying to make sense of spreadsheets. In a recent discussion between Mark and Michael from Tower Systems, they explored how the Tower Systems POS integration with Xero is changing the game for retailers—specifically by removing the headache of manual bookkeeping.

Here is why this integration is rated an “11 out of 10” by the experts.

1. Tested in the Real World

Michael isn’t just a software trainer; he’s a former retail business owner who managed his shop remotely from another state. He relied entirely on the data flowing from his POS to his accounting software to run the business.

For Michael, the integration wasn’t just a feature; it was a necessity. It allowed him to trust that the financial data being used for BAS and tax reporting was 100% accurate without him needing to be physically present to check the till every day.

2. Accuracy Over Manual Entry

The biggest takeaway from their conversation is the elimination of human error. When you manually enter daily sales figures, mistakes happen. By automating the flow of data between Tower Systems and Xero, you ensure that your books are pristine.

As Michael notes, “We didn’t have to pay someone else to input any of our data manually… it was just there”. This automation frees up business owners to make better decisions based on accurate, real-time data rather than fixing data entry errors.

3. It’s Included (Yes, Free)

A common pain point in the software industry is the “hidden cost” model, where essential features like loyalty programs or accounting integrations cost extra.

Mark highlights a key advantage of the Tower Systems approach: the Xero link is included at no extra cost. Whether you are a small startup or an established store, you get the same professional-grade integration without paying for an additional module.

4. The “Golden Rule” of Setup

If you are ready to set this up, Michael offers one crucial piece of advice: Wait until you have been trading for a week or two.

It might seem counter-intuitive, but it is impossible to test a data link if there is no data to export. By waiting a short period, you can perform a “catch-up” export for those first few weeks, ensuring everything lines up perfectly.

Furthermore, always bring your bookkeeper or accountant to the setup meeting. While the software is easy to use, having a financial professional present ensures that your tax codes, liability accounts, and ledger mappings are compliant from day one. As Michael explains, he can translate the “software speak” into “bookkeeper speak,” bridging the gap so you don’t have to.

Summary

If you are still doing your retail books manually, you are losing time and risking accuracy. As Michael puts it, why wouldn’t you use a tool that saves you hours of work and helps you sleep better at night knowing your data is correct?

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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers specialty retail business software made for local small business retailers. To see if we might help you…, request a free, no-obligation demo today. 

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

Bookshop software for book retailers in Australia and New Zealand

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Tower Systems makes and supports POS software for bookshops in Australia and New Zealand. We also build POS software connected websites for bookshops in Australia and New Zealand.

The Tower Systems bookshop software is always evolving. Many enhancements in the software are as a result of customer suggestions, responding to changes in retail and changes brought on by tech advance =ment opportunities. The AI advancements are an example of this. Three updates already in 2025 have ensured the software is fresh and commercially relevant. With AI playing such an important role in small business retail today. the Tower Systems bookshop software embedded AI tools are leading-edge, loved by customers.

Our focus is on local independent bookshops.

Our bookshop software has plenty of features:

  • Easy returns management. Streamline your returns process, optimise inventory and maximise your return on investment.
  • PacStream and TitlePage Connectivity: Access the powerful PacStream platform and TitlePage directly from our software for simplified supply chain management and potential cost savings.
  • AI-Powered Efficiency: generate good product descriptions that can improve search results and save time, easily import just about any invoice, write and publish blog posts and price compare easily and quickly.
  • Book Club Management: Effortlessly manage your book club memberships, offer rewards, and simplify fundraising initiatives. This feature helps you connect with your reading community, cater to their interests, and foster loyalty.
  • Efficient Special Order Handling: Seamlessly process and track special orders from placement to customer notification upon arrival.
  • Advanced Inventory Search: Quickly locate books by searching for an author’s full or partial name, or by title.
  • International Barcode Integration: Connect directly to international barcode databases for efficient and accurate product lookups.

Flexible, supportive:

Helping local independent bookshops in New Zealand and Australia thrive, our bookshop software offers the flexibility of cloud-based or desktop deployment. Our expert local support team is here to ensure a smooth transition and provide ongoing assistance.

Reach online:

Sell online with the platform that best suits your business, whether it be Shopify, BigCommerce, or WooCommerce. We provide the flexibility to choose, ensuring you are never locked into a single solution. Our software also offers free integration with the FindIt local marketplace.

 Rely on:

  • Easy and accurate selling processes
  • Advanced search functionality by title or author
  • Streamlined special orders for customers
  • Club and group pricing to help secure more sales
  • Locally developed software with a local help desk
  • Comprehensive training resources

We are committed to the success of local independent bookshops and are grateful to our customers who collaborate with us to ensure our software remains relevant in this rapidly changing market. This system is exclusively crafted for independent businesses, not for chains or large corporations.

By choosing our bookshop POS software, you are investing in a tool that supports your community and strengthens your business, helping you create a vibrant and engaging space for book lovers.

While our office is in Melbourne, Victoria, Australia, we have one of our software developers based in Auckland and one of our help desk crew based out of Christchurch, New Zealand. We’re a remote business though with many of our team members preferring to work from home. This cuts the commute time and gives more time to their families.

If you are looking for software for your bookshop, consider Tower Systems – we’d love to show you the software and let you see if it fits your needs.

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The right POS system for any retail business depends on the specific needs of the retail business. Tower offers specialty retail business software made for local small business retailers. To see if we might help you…, request a free, no-obligation demo today.

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au.

AI: Levelling the Playing Field for Small Business Retailers

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You might have seen the news this past week that Coles is rolling out an enterprise-wide partnership with OpenAI. When we saw that story at Tower Systems, our first thought wasn’t about the competition. It was: “This is fantastic news.”

This move by a retail giant validates what Tower Systems has been focused on for some time: AI isn’t just a gimmick for the big end of town; it’s a genuine “competitive game-changer” for independent, local retailers, including jewellers, bike shops, gift shops, produce businesses, newsagents and other small businesses we serve. It’s leveling the playing field. And the best part? You don’t have to wait. While Coles is just announcing their plans, local, independent retailers are already using powerful AI tools every single day.

We recently made a video discussing this, where we highlighted how Tower Systems has been embedding AI tools from OpenAI, Google Gemini, and others directly into our point-of-sale software for a long time now. It’s not about “future tech”; it’s about practical tools that solve real problems for small business owners.

In the video, we discuss how our customers are already using AI to:

  • Save hours of admin by automatically analyzing and importing virtually any supplier invoice, with no special setup required.
  • Market smarter by generating unique product descriptions and blog posts that speak in their business’s authentic voice.
  • Boost profitability with plain-English reports that identify what’s not selling, what’s overstocked, and even potential theft, long before it becomes a major issue.
  • Prevent lost sales by getting alerts on popular items you’re about to run out of.

As mentioned in the video, we rely on these and more AI tools in our own retail shop – to save time, make better-informed decisions, and run a smarter, more efficient shop.

This technology is here, it’s accessible, and it’s already making a fundamental difference for local businesses. The Coles announcement is a great signal for the entire retail sector and all who serve it that AI is no longer an option; AI is an essential part of modern retail.

We encourage you to watch the video to see a full breakdown of what this means for local small business retail and how you can leverage this power in your own independent business today: https://www.youtube.com/watch?v=hwRHiHlWcVg

As you can probably tell, we’re excited about AI. It makes accessible to small business retailers opportunities for more effectively competing – as plenty are already finding. It’s a terrific opportunity for efficiency and growth.

And, when you’re researching AI, get to the facts. Some software companies say they have AI tools, when they don’t. It’s important you see for yourself what’s available today as this matters

Tower Systems offers bookshops and alternative to CirclePOS

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First up let’s note that CirclePOS is software loved by plenty of bookshop owners and staff. Our Tower Systems software is also loved by plenty of retailers, including bookshop owners and staff.

Our software is an alternative to CirclePOS, something a CirclePOS software customer could consider if they have decided to look around.

Here are reasons why we think our POS software for bookshops is a viable alternative to CirclePOS.

You have 100% control over your data.

With our Tower Systems bookshop software, you are in control of your data. There is no community dataset, no opportunity for others to control how you describe a product. We have bookshop owners and staff who love this as they can put their own spin on describing a book.

In creating the data, you can easily import supplier invoices as well as pull in data from TitlePage and elsewhere.

One dataset if you have multiple shops.

If you have more than one shop, they share a common inventory dataset. There is no need for separate instances. You can easily transfer products and you can get a whole of business performance perspective.

In the internet is down, no worries.

You can run our software 100% in the cloud or on your desktop. You choose what’s best for you, and you can change over at any time. This allows you to configure the business should be somewhere the internet is patchy.

Pay for the software, not based on your transactions.

We have priced our POS software fairly. We done;t think it’s right for us to charge based on what you sell. If you grow the business, which we hope you do, you keep the rewards of that growth.

Have a say in software enhancements.

Our transparent Software Ideas platform makes it easy for any of our customers to suggest and vote on enhancements. It’s truly unique and has helped us discover some wonderful software enhancements over the years.

Awesome loyalty tools.

We could see people were tiring of points type loyalty programs 15 years ago so we crated alternatives in our software while maintaining support for points. Today, we have a loyalty offer shoppers understand and love. It absolutely helps drive retail success – bringing shoppers back more often and getting them buying more in a visit. It’s easy to create and changes to settings are immediate.

Connect to the tools you already use.

Our software is built to be the hub of your business, not a closed box. We offer deep, two-way integrations with leading e-commerce platforms like Shopify and WooCommerce, ensuring your in-store and online stock levels are always in sync. This single view of inventory prevents overselling and saves hours of admin. Beyond your website, we also connect directly with accounting software, like Xero, streamlining bookkeeping and saving time.

Do these things make us an alternative to the CirclePOS bookshop software? Only you can tell that. We’ve be grateful to personally demonstrate our Tower Systems Bookshop Software and answer all of your questions.

If you are looking for an alternative to CirclePOS software for your bookshop, we’d love to help. We promise to listen to your needs and let you know if at any time during your consideration we feel we might not be a good fit for your business.

While the right POS system for any retail business depends on the specific needs of the retail business, Tower Systems was built to serve  Australian and New Zealand local small business specialty retailers. To see how we can help you…, request a free, no-obligation demo today. 

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

The 5 steps to finding the right software for your shop

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Finding the right software for any shop is vital for the right software can add tens of thousands of dollars to the bottom line of your business. The wrong software, on the other hand, can cost a retail business tens of thousands of dollars.

The right software is the software that best serves your needs for a cost that is genuinely affordable and is flexible for you as the business evolves.

Here are our recommended 5 steps to finding the right software for your shop.

Step 1: be sure of what you need.

Make a note of everything you want to use the software for, with sub notes as to the detail. Make notes about the service expectations you have – for example, how easy is support to access, what are the hours of availability, what additional training options are there, is there a process for suggesting software enhancements.

The more detailed your approach before engaging any company the better the outcome for you. This is not something to wing.

Choose the software and the team behind it and not one individual.

Step 2: know your budget.

How much do you want to spend monthly all up for all terminals in your business and any additional facilities you want to use? Is the contract a lock-in or can you quit at any time? How do you pay? Are there any additional costs – some software companies require you to use a specific payments platform for transactions in the shop, which can have a cost beyond average.

Total cost of ownership is a thing – be sure you fully understand this for each POS software package you consider.

Good software companies are transparent about their pricing.

Step 3: see it for yourself.

Have the software demonstrated to you, completely to your satisfaction, covering every area of the software you request. Ask many questions. Get them to record the demonstration and give you a copy – their response speaks to their transparency.

If you are not sure, see it again. A good software company will welcome demonstrating the software to you again.

Each demonstration is an opportunity to learn more about the software company as well as the software itself.

Step 4: do it yourself.

Don’t outsource this. Do the work yourself. Treat it as the big decision it is. Take your time. Raise every doubt you have. Get every promise in writing. The more thorough your approach, the better the outcome for your business.

Consultants can be helpful. But, they are not the ones who will use the software, and, sometimes they can bring a bias to consideration that is not in the interests of your specific business.

Step 5: get to it.

Okay, you’ve made your decision. Now work it, get the most from it. Learn it well and make sure all in your business do too. Use it. Push it. Treat it as an asset that needs to deliver a return. Prove through your approach that your homework paid off.

A bonus step: be in control.

Take your time. Make the decision when you are ready. Beware tricks and manoeuvres designed to get you to make a decision when you are not read.

This is your decision to make, when you are ready.

Choosing your software is not just a one-off purchase; it’s the start of a long-term relationship with the software provider. The company you choose will become a key partner in your business operations. Their approach to service, their culture of innovation, and their understanding of your specific retail needs will directly impact your ability to grow and adapt. This is why Step 1 (being sure of what you need) and Step 3 (seeing it for yourself) are so critical—you are not just assessing a product, you are assessing a partner.

The advice provided here will stand the test of scrutiny. Our approach here at Tower Systems is to provide transparent advice on which you can rely. If at any time in our discussions with a prospective customer we feel we are not the right fit for a business, we will say so.

Our ideal POS software customer is a local independent small retail business, a specialty retail business with no more than 10 retail outlets. Most of our customers have one shop. Our focus on small businesses gives us a customer community where all are equal.

As a company based in Hawthorn, Victoria, we are situated to serve Australian and near by businesses well. We are grateful to count plenty of shops in New Zealand as customers.

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While the right POS system for any retail business depends on the specific needs of the retail business, Tower Systems was built to serve  Australian and New Zealand local small business specialty retailers. To see how we can help you…, request a free, no-obligation demo today. 

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

Independent bookshop owners like bookshop software that supports their independence

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What we are finding here at Tower Systems is that independent bookshop owners like bookshop software that supports their independence. Independence for many is the freedom to operate how they want, across all aspects of their business, while meeting regulatory obligations.

here at Tower Systems we only serve local small business retailers, independent retailers. We live and breathe serving independents.

5 ways our Tower Systems bookshop software supports the independence of local independent bookshops.

  1. You are 100% in control of your data. The data for your bookshop, including all product data, is 100% under your control. No one else can change it. No one else sets the rules on how you might describe a book. The data is yours to manage, adjust and own. In the bookshop software space, this is not always the case. Sure, you can import data from suppliers. You can adjust this, too, to suit the narrative you cast for your local shop.
  2. You control your product categories. You may want a book that others have in the Young Adult segment situated in another segment of your range. You can do this, you’re 100% in control. Your data and product placement are not under the control of others.
  3. You control what you sell. You may want to bundle books into a hamper or package. That;s easy. You may want to sell books as a blind box. That’s easy. You may want to sell products not common to bookshops, that’s easy with our bookshop software.
  4. You may want to manage multiple bookshop locations centrally. Using our bookshop software this is easy, with a shared database, giving you a whole of business view. This ability to manage locations also extends to being able to sell in pop-ups situations, local markets and even from the back of a truck.
  5. You control your price points. There are reasons for multiple prices for the one item. Using our software this is easy.

Independence is all about you being yourself. In a business context it is about the business operating how it wants. It;’s about hat you do and how you do it being determined by others using the same software.

In the cloud or running on local comperes, you choose the hosting arrangements that best serve your local business needs.

10 things bookshop owners and staff love about our Tower Systems bookshop software.

  1. Easy to use. Logical screen layout.
  2. Bookshop function ready.
  3. Easy to access local and knowledgable support.
  4. Awesome reports.
  5. AI insights that reveal opportunities.
  6. Xero integration.
  7. Shopify / Big Commerce / Woo Commerce integrations.
  8. Flexible and low cost payments platform integrations.
  9. Awesome loyalty for helping shoppers spend more and return sooner.
  10. Easy to use

The Tower Systems bookshop software is made for local independent bookshops. The software available today has evolved from software from a few months ago. Updates are regular and often based on user suggestions.

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While the right POS system for any retail business depends on the specific needs of the retail business, Tower Systems was built to serve  Australian and New Zealand local small business specialty retailers. To see how we can help you…, request a free, no-obligation demo today. 

Call 1300 662 957 in Australia or 0800 444 367 in New Zealand. Or, email sales@towersystems.com.au. 

The end of manual data entry for small business retailers? See our AI invoice import in action

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In this video we demonstrating importing an invoice from Harper Collins into our bookshop software.

Our AI enables POS software is saving time, cutting mistakes and helping local small business retailers thrive.

Our bookshop software is ideal for local independent bookshops. We make it easy for these businesses with awesome tools and benefits beyond the bookshop software itself.

  • Easy and accurate selling.
  • Sell in-store from the counter or the shop floor.
  • Search products by title or author.
  • Special orders for customers.
  • Club / group pricing to win more sales.
  • Free integration with FindIt local marketplace.
  • Easy online selling.
  • TitlePage integration.
  • PacStream integration.
  • Locally made software.
  • Local help desk support.
  • Awesome training resources.

Developed and supported in Australia, our bookshop software is a direct result of collaboration with passionate bookstore owners and staff. This ensures the features you need most are readily available, allowing you to streamline operations and create a wonderful experience for your customers.

A System That Grows with You

We understand that the needs of independent bookshops are constantly evolving. The Tower Systems software reflects that commitment. We’re constantly innovating and adapting based on industry trends and your valuable feedback. Our customers have direct input into the content of bookshop software updates. The cliche is true: your success is our success. We are dedicated to providing you with the tools you need to stay ahead of the curve.

Features Designed for the Discerning Bookseller

Nurture Book Clubs: Effortlessly manage memberships, reward programs, and fundraising initiatives within the software. This fosters deeper relationships with your book-loving customers and fosters loyalty. Avid book readers are a cornerstone of any bookshop business. Special Orders Made Simple: Process special requests seamlessly, provide real-time status updates, and keep customers informed of upcoming arrivals, ensuring a smooth and efficient experience for everyone.

We understand that every bookshop is unique. That’s why we offer both cloud-based and desktop deployment options, empowering you to choose the solution that best suits your needs. And with our team of expert support staff, you’ll have a dedicated partner every step of the way, ensuring a smooth transition to the Tower Systems platform.

POS software Empowering Independent Bookshops Across Australia and New Zealand

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Our specialised POS software for bookshops is thoughtfully designed for the unique needs of local, independent bookshops throughout Australia and New Zealand.

Developed and supported locally in consultation with experienced bookshop owners and their teams, it offers a comprehensive suite of tools to streamline your operations and enrich your customers’ experience.

The bookshop software is dynamic and continues to evolve, adapting to the changing needs and opportunities within the local bookshop community. The AI facilities delivered in the software are a good example of this. Here is a look at its current capabilities:

Key Features:

  • AI-Powered Efficiency: Leverage integrated AI tools, including Google Gemini and ChatGPT, to: generate compelling product descriptions that can improve your search results and save valuable time, easily import just about any invoice, write and publish blog posts and price compare easily and quickly.
  • Book Club Management: Effortlessly manage your book club memberships, offer rewards, and simplify fundraising initiatives. This feature helps you connect with your reading community, cater to their interests, and foster loyalty.
  • Efficient Special Order Handling: Seamlessly process and track special orders from placement to customer notification upon arrival.
  • Advanced Inventory Search: Quickly locate books by searching for an author’s full or partial name, or by title.
  • International Barcode Integration: Connect directly to international barcode databases for efficient and accurate product lookups.
  • Intelligent Returns Management: Identify slow-moving titles to streamline your returns process, helping you optimise inventory and maximise your return on investment.
  • PacStream and TitlePage Connectivity: Access the powerful PacStream platform and TitlePage directly from our software for simplified supply chain management and potential cost savings.

Flexible and Supportive:

Designed to empower independent booksellers, our software offers the flexibility of cloud-based or desktop deployment. Our expert local support team is here to ensure a smooth transition and provide ongoing assistance.

Expand Your Reach Online:

Sell online with the platform that best suits your business, whether it be Shopify, BigCommerce, or WooCommerce. We provide the flexibility to choose, ensuring you are never locked into a single solution. Our software also offers free integration with the FindIt local marketplace.

A System You Can Rely On:

  • Easy and accurate selling processes
  • Advanced search functionality by title or author
  • Streamlined special orders for customers
  • Club and group pricing to help secure more sales
  • Locally developed software with a local help desk
  • Comprehensive training resources

We are committed to the success of local independent bookshops and are grateful to our customers who collaborate with us to ensure our software remains relevant in this rapidly changing market. This system is exclusively crafted for independent businesses, not for chains or large corporations.

By choosing our bookshop POS software, you are investing in a tool that supports your community and strengthens your business, helping you create a vibrant and engaging space for book lovers.

What is scanned based trading and how does it help retailers, especially small business retailers?

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Scanned based trading in retail is where a supplier supplies product to a shop based on sales of the product in the shop. The POS software in the retail shop feeds sales to the supplier and the supplier triggers a top-up order based on settings agreed with the retailer.

Scanned based trading is a time saver for retailers. This is useful in today’s retail settings where retailers are time-poor.

With popular items being out of stock too often, scanned based trading can help retailers to not be out of stock of items they need.

Our Tower Systems POS software has the data feed necessary to supply suppliers with sales per store, thereby feeding into suppliers ready themselves to engage in scanned based trading with local small business retailers.

In some scanned based trading models, retailers only pay for inventory they sell.

  • Reduced inventory costs: Retailers don’t have to tie up capital in inventory that might not sell.
  • Lower financial risk: They are not stuck with unsold or expired products.
  • Increased product variety: Retailers can experiment with new products without significant upfront investment.
  • Reduced shrink (loss of inventory): While the exact split of shrink liability is negotiated, SBT can reduce losses from operational errors as suppliers have more incentive to manage their inventory effectively.
  • Improved cash flow: Payments are made only when sales occur.

These are just some of the benefits that POS software facilitates scanned based trading has delivered from our experiences in retail.

While the benefits for retailers are clear, scan-based trading offers significant advantages to suppliers, fostering a closer and more aligned relationship.

Suppliers gain real-time visibility into sales data, enabling more accurate forecasting, optimised production, and efficient inventory management. This direct insight allows them to better understand consumer demand and tailor their offerings accordingly, ultimately leading to increased sales and reduced waste from overproduction.

By taking on the inventory risk, suppliers often secure broader distribution channels as retailers become more willing to stock a wider variety of their products, even new or niche items. This collaborative approach, where both parties benefit from shared data and aligned incentives, transforms the traditional buyer-seller dynamic into a more strategic partnership focused on mutual growth and efficiency.

Retailers love scanned based trading because of less out of stocks, increased revenue and time saves.

Suppliers love scanned based trading because of increased sales and more value from retailer relationships.

30 facilities in our POS software that make it more useful to local specialty retailers.

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Here at Tower Systems we make and support POS software for specialty retailers, retailers with operational needs beyond basic retail needs, needs through which they differentiate their businesses.

This list is NOT complete. It offers a taste of what specialty retail POS software offers. Also, many retailers only use one or two of these things. We have the list here today as it speaks to the depth of diverse functionality available in our POS software.

  1. Serial number tracking.
  2. Selling by length.
  3. Scale integration for selling by weight.
  4. Sharing product care instructions with purchase.
  5. Dispatch integration, including through to delivery mapping.
  6. Managing product returns for items you can return for credit if not sold by a time.
  7. Product attribute details.
  8. Age check for selected products.
  9. Sell from on the road or anywhere including a pop-up shop.
  10. Advanced stock search making finding stock easy.
  11. AI integration enabling SEO friendly product descriptions.
  12. AI auto generation of blog posts promoting products.
  13. Tracking inventory without barcodes.
  14. International barcode database lookup for easy stock setup.
  15. Product image management for each website data feed.
  16. ID recording for products requiring this.
  17. Uploading sales data to suppliers automatically for auto replenishment.
  18. Selling units by fractions.
  19. Upgrading product pricing as a product grows, such as you can do with plants.
  20. Managing special orders for customers.
  21. Tracking repairs from the moment a repair is dropped off to when it is picked up.
  22. Club / community group pricing: easily attract and service group members.
  23. Bundle products to sell more.
  24. Security settings controlling who has access to what.
  25. Shopper loyalty: cash on receipt offering a discount off next purchase.
  26. Shopper loyalty: points accrual and redemption.
  27. Gift card sale and balance management.
  28. Helping you market to customers based on past purchases.
  29. Sell and manage services.
  30. Link to a Shopify, Big Commerce or Woo website.

If you are a specialty retailer, Tower Systems may have software that can serve your specialty retail needs. We are grateful to serve toy shops, jewellers, firearms dealers, bike shops, bookshops, fashion shops, newsagencies, garden centres, fishing and outdoors shops, music shops, produce businesses, stockfeed businesses, gift shops, homewares shops, trophy shops, charity businesses and plenty more.

Specialty small business retail is our jam. We’d love to discover if we could help your local retail business.

The benefits of the Best POS Software for any retail business will be more beneficial than any price difference

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There’s POS software, and then there’s the right POS software for your business. The difference between the two can be huge.

Writing POS software is easy. Writing POS software that delivers on specialty retail needs is more complex.

It’s not about price you pay for the software, it’s about the commercial benefits to your business.

Even though plenty of companies want you to think it is about price of the software. They want you to believe it’s all about price because that’s how they compete. Competing on price is easy – and lazy – as any retailer knows.

People who buy based on price aren’t loyal. And loyalty matters when it comes to POS software.

  • You want your POS software company to invest in their software – the software you’re using.
  • You want them to focus on serving you, not chasing customers who only want the cheapest option.
  • You want more from the software for your business than just a quick dopamine hit from a low price.

It’s not about price because that’s the least of the costs of POS software.

The best POS software saves you time. It helps you make better decisions. It helps you stand out from the competition and attract loyal customers. It helps you nurture better employees and reduce your stress levels. Ultimately, the best POS software is about money because of all these things. It will help you run a more enjoyable and valuable retail business.

Take your time. Make the right decision.

Too often, POS software companies pressure small business retailers into making a quick decision. They chase sales and apply unnecessary pressure. Don’t succumb to this. Make the decision you feel best about, when you’re ready.

Get this right, and you can tap into some awesome benefits from the right POS software for your retail business. Here are some of the benefits we offer retailers we partner with:

  • Save time with electronic invoices from suppliers.
  • Offer personal customer service by tracking dates that are important to your customers.
  • Use tags to get a fresh perspective on stock performance.
  • Leverage your knowledge. If you believe your expertise is a differentiator, offer it through structured opportunities in the software.
  • Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods arrive.
  • Build business-differentiating loyalty. Stand out from the crowd and have customers coming back to you for this. We’re told it’s a game-changer.
  • Maximise the basket with easy-to-use one-time shopper loyalty tools.
  • Trade and club pricing profiles. Set pricing rules based on customer type.
  • Leverage your local community with an awesome two-way benefits package.
  • Make money from pre-orders. Easily pre-sell a delivery so that when the stock arrives, you can manage distribution and billing efficiently.
  • Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  • Differentiate with bundles. Selling items bundled together makes price comparison difficult.
  • Track who sold what.
  • Say goodbye to LayBy (if you want) with buy now, pay later options.
  • Market to customers based on past purchases.
  • Save time by importing electronic invoices.
  • Sell more with a direct connection to buy now, pay later services.
  • Cut mistakes with integrated EFTPOS.
  • Cut accounting and bookkeeping fees with integration to Xero and others.
  • Easily sell online with a direct link to Shopify, Magento or WooCommerce from your POS software.

These are tangible deliverables, and the list is incomplete. Using our POS software, you can expect even more benefits than these.

Remember: Choosing the right POS software is an investment in your business’s future. Take your time, research your options, and select the system that best meets your needs and supports your growth.

POS software made for local independent bookshops

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Our Tower Systems POS software is tailored to the unique needs of local independent bookshops in Australia and New Zealand.

Developed and supported locally and in consultation with local bookshop owners and staff, it provides a comprehensive suite of features to streamline operations and enhance customer experiences.

The bookshop software is not set in stone. It continues to evolve as the needs and opportunities for local bookshops evolve. Here’s how it looks today:

Key features of our bookshop POS software for local independent bookshops include:

  • AI tools to help you be efficient.
  • Book Club Management: Easily manage book club memberships, track rewards, and streamline fundraising efforts. This helps you connect with readers, serve them and win business from them.
  • Efficient Special Order Handling: Seamlessly process special orders, track their status, and notify customers of their arrival.
  • Advanced Inventory Search: Quickly find books by author name, part of author name, or title.
  • International Barcode Integration: Directly connect to international barcode databases for efficient lookups.
  • AI-Powered Product Descriptions: Leverage ChatGPT integration to generate compelling product descriptions that boost customer search results.
  • Intelligent Returns Management: Identify slow-moving titles and streamline the return process, optimising inventory and maximising returns.
  • PacStream Connectivity: Access the powerful PacStream platform directly from our software, enabling streamlined supply chain management and cost savings.

Our software is designed to empower independent booksellers and help them thrive. Whether you prefer cloud-based or desktop solutions, we offer flexible deployment options and expert support to ensure a smooth transition.

Sell online. Choose the online platform that suits your needs and interests: Shopify, BigCommerce, WooCommerce. You are not locked in.

By choosing our bookshop POS software, you’re investing in a tool that supports your community and strengthens your business. We’re committed to helping you create a vibrant and engaging space for your customers.

You can rely on this POS software for bookshops:

  • Easy and accurate selling.
  • Search products by title or author.
  • Special orders for customers.
  • Club / group pricing to win more sales.
  • Free integration with FindIt local marketplace.
  • Easy online selling.
  • TitlePage integration.
  • PacStream integration.
  • Locally made software.
  • Local help desk support.
  • Awesome training resources.

We are grateful to bookshop software customers who help us be relevant in this rapidly changing marketplace.

This software is made for local independent bookshop businesses. It is not for chains or big businesses.

What makes the Tower Systems bookshop software a good choice by book retailers

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While bookshop owners and staff choose bookshop software for difference reasons, some reasons stand out as the most important in our experience service bookshops with software. Here are the top four reasons we hear about from bookshop owners and staff:

  • Fit for purpose. Curated with facilities tuned for the needs of bookshops, this software helps where it counts: arriving electronic invoices, product returns, finding titles by author and linking to key bookshop tools.
  • Local customer service. Being able to call a local number and speak to a local customer service person who understand local retail businesses is a big difference.
  • Easy online selling. The direct to Shopify, direct to Big Commerce and direct to Woo Commerce links make selling online easy, helping bookshops reach more customers.
  • Evolving software. Regular enhancements ensure the software evolve with the evolving needs of book retailing and users of the software having their voice heard is another appreciated point of difference.
  • Independent small business focus. Tower Systems only serves local small business retailers, usually independent retailers. No one big group or big customer dominates Tower – all customer voices are equal.

Our Tower Systems POS software for bookshops serves these four areas and plenty more. It is software made for local independent bookshops. You can rely on this software for:

  • Book Club support – rewarding members, fundraising for the club and more. yes, the software can make this easier for you.
  • Structured handling of special orders for customers. Place the order and have it tracked when it comes into the store with the customer easily notified of arrival.
  • Easy searching by book inventory by author name or part of author name.
  • International barcode direct connect forfor easy lookup.
  • ChatGPT integration for smart product descriptions designed to help with customer searching.
  • Returns management. Returning unsold books can be time consuming. Using our bookshop software, booksellers can identify titles that can be returned based on arrival in-store, sales and current quantity on hand. We provide the insight and the structured approach for handling the return, in a publisher friendly way. The approach in our software has been tested with booksellers, to ensure it is genuinely useful and in line with what is required from suppliers.
  • PacStream connectivity. From within our bookshop software you have access to Pacstream integration. Ask us to demonstrate this to you, so you can see how it works live and in person. The Pacstream platform is robust and commercially beneficial to retailers. Indeed, Pacstream access is critical for book retailers.
  • Easy searching of book inventory by title or part of a title.

Retailers using the bookshop software have access to a human based customer service help desk, an awesome knowledge base, wonderful training videos and more.

If you run a local bookshop, this software is worth considering. Take a look. call 1300 662 957 (or 0800 444 367 in NZ) or email sales@towersystems.com.au

Compare the Tower Systems bookshop software with the needs of your business.

Shopify POS software integrated solution helps small business retailers win online sales

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In today’s digital age, a strong online presence is essential for small businesses. Here at Tower Systems we are grateful to help many local small business retailers win online thanks to a beautiful and robust POS software integration with Shopify, the leading ecommerce platform used the world over.

Not all POS software integrates with Shopify. Some connect, but not direct. Some have come to the Shopify party late. We were here early and have enhanced the SHopify POS software direct integration to make the most of enhancements on both sides, including smart use of AI for retailers keen for fast and AI charged text to help capture eyeballs in the search world.

Everything we do in this POS software / Shopify integration space is about maximising profit for the local small business retailers we are grateful to serve. Our innovation with Shopify is part of this.

Using the Tower Systems POS software Shopify integration you manage your inventory through our software and this inventory data, including images, flows to Shopify, and sales achieved through Shopify flow back to the Tower Systems POS software.

The seamless integration of Shopify with our POS software, a two-way integration, help local small business retailers to manage both physical and online sales.

Here is why we think considering the Tower Systems POS software Shopify solution is a good and worthy move:

  • Seamless integration: Our POS software seamlessly integrates with Shopify, ensuring a smooth flow of data between your physical store and online shop.
  • Centralised inventory management: Keep track of your inventory in one place, regardless of where it’s sold. It is completely managed in the POS software.
  • Enhanced online presence: Our team of experienced web developers can create stunning Shopify websites tailored to your specific needs.
  • Expert guidance: Benefit from our consultative approach to help you discover new online opportunities and attract more customers.
  • Fast-track website development: Get your online store up and running quickly with our expedited website development process.

Now, here is how it works:

  1. Data synchronisation: Sales data, inventory information, and product images are automatically synchronised between your POS and Shopify.
  2. Centralised inventory management: Manage your inventory from a single platform, ensuring accurate stock levels across all sales channels.
  3. Seamless checkout experience: Provide a consistent and convenient shopping experience for your customers, whether they’re in-store or online.
  4. Enhanced online marketing: Leverage our expertise in keyword research and SEO to optimise your online store for search engines.

The Power of Shopify and Tower Systems

By combining the power of Shopify’s e-commerce platform with Tower Systems’ POS software, you can:

  • Expand your reach: Attract new customers from around the world.
  • Increase sales: Drive sales through both your physical store and online shop.
  • Improve efficiency: Streamline your operations and reduce manual tasks.
  • Make data-driven decisions: Gain valuable insights into your business performance.

If you’re a small business owner looking to enhance your online presence, Tower Systems can help. Our team of experts will work with you to create a customised solution that meets your unique needs. We can demonstrate our POS software and demonstrate integrations we have done with Shopify for many of our customers.

Contact us today to learn more about how our Shopify integration can benefit your business.

POS software for bookshops helps local book retailers shine

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Our POS software for bookshops is tailored to the unique needs of local and independent bookshops. From daily sales to managing special orders and integrating with online platforms like Shopify, our solution streamlines operations and enhances customer experiences.

Developed and supported locally, in close consultation with bookshop owners and staff, our software offers a comprehensive suite of features:

  • Book Group Management: Easily manage memberships, track rewards, and offer special pricing to boost sales. Leverage local clubs to drive sales.
  • Efficient Special Order Handling: Seamlessly process and track special orders, notifying customers of their arrival.
  • Advanced Inventory Search: Quickly find books by author name, part of author name, or title.
  • International Barcode Integration: Directly connect to international barcode databases for efficient lookups.
  • AI-Powered Product Descriptions: Leverage ChatGPT to generate compelling product descriptions that improve search visibility.
  • Intelligent Returns Management: Identify slow-moving titles and streamline returns to optimize inventory.
  • PacStream Connectivity: Access the powerful PacStream platform for streamlined supply chain management and cost savings.
  • TitlePage Integration: Seamless integration with TitlePage for enhanced functionality.

Flexible Deployment Options and Expert Support

Whether you prefer cloud-based or desktop solutions, we offer flexible deployment options and expert support to ensure a smooth transition.

Sell Online with Ease

Choose the online platform that best suits your needs: Shopify, BigCommerce, or WooCommerce. You’re not locked in.

Invest in Your Community and Business

By choosing our POS software, you’re investing in a tool that supports your community and strengthens your business. We’re committed to helping you create a vibrant and engaging space for your customers.

Key Benefits:

  • Easy and accurate selling
  • Powerful search functionality
  • Efficient special order management
  • Effective book club member leveraging
  • Free integration with FindIt local marketplace
  • Seamless online selling capabilities
  • TitlePage and PacStream integration
  • Locally developed and supported software
  • Expert local help desk support
  • Comprehensive training resources

We’re grateful to our customers for their valuable feedback, which helps us continue to evolve our software and meet the changing needs of the industry.

Serving local independent retailers is something we have done for years, something we love doing. Local is important and we help as much as we can through our software and to support we provide our customers.

Bookshop software helps local bookshops thrive locally

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Our Tower Systems POS software is tailored to the unique needs of local independent bookshops in Australia and New Zealand.

Developed and supported locally and in consultation with local bookshop owners and staff, it provides a comprehensive suite of features to streamline operations and enhance customer experiences.

The bookshop software is not set in stone. It continues to evolve and the needs of an opportunities for local bookshops evolve. Here’s how it looks today:

Key features of our bookshop POS software for local independent bookshops include:

  • Book Club Management: Easily manage book club memberships, track rewards, and streamline fundraising efforts. This helps you connect with readers, serve them and win business from them.
  • Efficient Special Order Handling: Seamlessly process special orders, track their status, and notify customers of their arrival.
  • Advanced Inventory Search: Quickly find books by author name, part of author name, or title.
  • International Barcode Integration: Directly connect to international barcode databases for efficient lookups.
  • AI-Powered Product Descriptions: Leverage ChatGPT integration to generate compelling product descriptions that boost customer search results.
  • Intelligent Returns Management: Identify slow-moving titles and streamline the return process, optimizing inventory and maximizing returns.
  • PacStream Connectivity: Access the powerful PacStream platform directly from our software, enabling streamlined supply chain management and cost savings.

Our software is designed to empower independent booksellers and help them thrive. Whether you prefer cloud-based or desktop solutions, we offer flexible deployment options and expert support to ensure a smooth transition.

Sell online. Choose the online platform that suits your needs and interests: Shopify, Big Commerce, Woo Commerce. You are not locked in.

By choosing our bookshop POS software, you’re investing in a tool that supports your community and strengthens your business. We’re committed to helping you create a vibrant and engaging space for your customers.

You can rely on this POS software for bookshops:

  • Easy and accurate selling.
  • Search products by title or author.
  • Special orders for customers.
  • Club / group pricing to win more sales.
  • Free integration with FindIt local marketplace.
  • Easy online selling.
  • TitlePage integration.
  • PacStream integration.
  • Locally made software.
  • Local help desk support.
  • Awesome training resources.

We are grateful to bookshop software customers who help us be relevant in this rapidly changing marketplace.

Small business POS software Q&A

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Here are answers to questions we are often asked:

Are you Australian based? Yes.

Do you make your POS software? Yes.

How do I contact your help desk? By phone or email. Our help desk is Australian based with one team member working from New Zealand.

When can I contact you for help? Weekdays: 7am through 6PM AEST, Saturdays 7:30am through 3PM AEST. After hours for urgent calls: 24/7.

Do you have a knowledge base I can search? Yes.

Do you have training videos? Yes

How up to date are your training videos? Very – we add content regularly – many new videos in the last three months.

Can I ask support questions without having to speak to someone? Yes, we offer a closed network AI tool that relies solely on our own intellectual property. This is free and available 24/7.

What if I am unhappy with support? You can escalate to our Chief Operating Officer or our Managing Director – every customer is given their direct numbers and email addresses.

Can I run the software in the cloud? Yes.

Can I run the software on my desktop? Yes.

Can I backup to the cloud? Yes.

How long am I locked in with software rental? There is no lock-in. You can cancel rental at any time and billing stops immediately – once the current month is completed, there is no further charge.

Can we offer a special price to members of a club or some other group? Yes.

Can we market to members of clubs or teachers or schools? Yes.

Can we track sales to club or school members to rebate as a fundraising opportunity? Yes.

Can you pass on product care manuals and other documentation? Yes, you can load files, images, documents or PDFs for products (information sheets, advice, notices) and have them automatically included in emailed receipts.

Can we promote things on receipts? Yes.

Can we use the software to manage repairs? Yes. You can track jobs, parts and labour. Plus, communication with customers is streamlined.

Can we remind customers about servicing or similar? Yes.

Can we do this by text or email? Either, we support both.

Can we look-up historical servicing records for a specific customer? Yes.

Can we create a quote for a customer? Yes.

Can we track / manage quotes? Yes.

Can we track using parts from our shop and labour to make a product? Yes.

Can the software track special or one-off orders for customers? Yes, from the moment the order is placed.

Can we manage buying and selling second-hand items? Yes.

Can we group items together to sell in a pack or bundle? Yes, it’s easy to create packs using the software.

Does the software track product serial numbers? Yes. You have a couple of different ways you can do this.

Can we integrate the software with our suppliers? Yes. We have many customers importing stock files and invoices. If you want to provide a supplier a data feed of sales of their product, our software can do this too.

Does the software connect with our website? We partner with Shopify, Big Commerce, Magento and WooCommerce and offer direct links to these.

Can we email receipts? Yes.

Can we track where our customers come from? Yes.

Do we have to pay for software on additional computers in our business? No.

Does the software handle LayBys? Yes.

Can we connect with our EFTPOS terminal? Yes. We have a direct link to Tyro and through Linkly we connect to all major banks.

Can we use our existing hardware? Yes, as long as your hardware meets our minimum standards.

Can we use our existing data with the software? Yes. We’d like to check your data to be sure. We will advise what can be safely brought across.

Does it integrate with Xero? Yes.

Can the software age check on certain products? Yes.

Do you offer a business insights platform? Yes.

Can I use the software for a pop-up shop? Yes, our retailer Roam does this.

Do you offer a self checkout option? Yes.

Do you push software updates on me? No. You choose if and when to update.

Can I suggest changes for an update? Yes. Customers transparently vote on these.

These are some of the questions we have been asked by retailers considering our POS software. We hope our responses are helpful.

The POS Software Blog

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