Tower Blog

A blog about smart POS software for independent small businesses.

Category: POS Software (page 1 of 90)

It’s great to see small business retailers growing revenue in Covid impacted 2020

Many small business retailers are enjoying double-digit growth in their businesses, in the middle of the challenges of Covid, contrary to the negative reports we are reading and hearing from plenty of media outlets.

We are heading about the growth from small business retailers using our POS software. Not all are growing, but many are.

The growth in small business retailers is happening in a range of retail channels: newsagents, garden centres, pet shops, toy shops, produce businesses and more.

The retail sales growth is especially evident in small business retailers located on the high street as well as in rural and regional locations. 

Shopping centre businesses are certainly challenged, due to traffic issues.

We mention this, again, today to reflect that there is plenty of good news in the small business retailer world right now, good news that speaks to businesses that are growing – some because of fortune, some because of good moves by the business owners and some that are a mixture of these two and other factors.

The challenge for retailers that are growing in the middle of Covid is whether they discuss this. Retailers we have spoken with are reluctant to speak about it because they do not want to come across as gloating about their good times compared to the awful times others are experiencing.

We’d love more retailers who are experiencing good times to share their good news stories as this could help show others paths that they could take. The good news could also push back against the news media narrative that is, we think, too much based on stories of doom and gloom.

There is no doubt that being online is key to success in this Covid world. Being online representing your existing business as well as representing new product opportunities through which you are seeking to attract shoppers you have not served previously through your business. This is the Covid pivot people speak of, the turn a business makes to attract people they have not attracted previously.

Tower Systems itself has evolved trough Covid, working online more, being more connected through Zoom, Microsoft teams, using our CRM system and leveraging other commercial tech. platforms through which we can be with our customers every day in ways that are useful for them, serving their needs in a timely and professional manner.

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POS software helps small business retailers through COVID-19

The POS software from Tower Systems is helping small business retailers through COVID-19. It is doing this through flexible facilities, which are backed by easy access to training.

Retailers are leveraging the POS software to help them pivot in response to what they are seeing in their communities as COVID-19 impacts are better understood.

Small business retailers are using the POS software to pivot in myriad ways including:

  • Moving online.
  • Taking on new product categories.
  • Adding more services.
  • Offering safe click and collect.
  • Offering home delivery.
  • Bundling products for more efficient shop[ping.
  • Including COVID-19 care and advice information with products.
  • More carefully tying the business needs to match changed shopper engagement.
  • Dealing with suppliers remotely and ordering based on sales history.
  • Trading contactless.
  • Operating a secondary business online that leverages the physical space in a different product category.

COVID-19 has challenges many retail businesses and those that have done best have embraced change, embraced opportunities revealed through change. The POS software from Tower Systems has tools and facilities that help small business retailers with this.

If we have learnt one thing from 2020 it is that what you think may happen is unlikely to happen. hence, the need to have POS software that allows the retail business to respond to change, to pivot.

Tower Systems backs these facilities up with personal one on one training for its POS software customers. We help them understand their options and then to implement these through the software, to help retailers make the most of the road in front of them.

This is smart POS software but for specialty retailers in the independent small business retail space.

We see the changes continuing, into 2021, with retail being different, forever changed in some areas and in some marketplaces. This is where the flexibility of our software, from our service across multiple marketplaces, comes into play. It is what helps us help the retail business today be a cafe tomorrow and something else down the road. We can do this without the business having to purchase additional software.

We are grateful to serve small business retailers in this way.

While 2020 is challenging;loenging, it is also exhilarating and exciting for what we have learned and how we have evolved.

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DOS POS software died many years ago

We used to develops sell and support DOS POS software. For many years, in fact. However, it is more than twenty years since we last sold it. Yes, DOS POS software was dead in the late 1990s.  It was old tech enology then, out of date, flawed and not suitable for modern businesses then.

We can’t imagine any retail business using DOS POS software today, not in 2020 with so many smart business needs, interconnectivity needs, integration needs. DOS POS software could not keep up with the needs of today.

From 1981 through to the mid to late 1990s our DOS POS software was terrific, suitable and evolving. However, in the mid 1990s when we started building our Windows based POS software, we knew that ur DOS POS software mould end, that it would be sold no more. Such is the evolution of software development.

Knowing when to lay softer to rest is a skill, important to software companies and important to users of POS software.

We knew in the mid to late 1990s that DOS POS software had no future given the then emerging opportunities for small retailers beyond the traditional. That is when the generational shift of Windows POS software for small business retailers came into play.

While we supported the old DOS POS software and never forced anyone to shift, the software itself did not evolve. It had reached end of life in that sense. We helped our customers and made sure they were protected and we offer an easy path to the new Windows based POS software.

Today, we look back on the days of DOS with a fondness, just as we look back on our Apple II+ days and our old CP/M days. These are nostalgic thoughts. But, our focus is on what 2021 and beyond bring for our software as well evolve into new areas, delivering to retailers facilities built with new technology.

This year has been exciting. Next year will be even more so for reasons people will see emerge.

In the meantime, we are thankful for the DOS POS memories and grateful that we left that world when we did.

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5 things any small business retailer can do to today increase the value of their business.

We are not your usual POS software company. The advice in this email is an example of advice we provide beyond what’s usual for a POS software co. Here are practical ways we help small business retailers…

5 things any retailer can do to today increase the value of their business.

  1. Quit dead stock. This topic is considered by many to be a snooze. In our POS software we make it easy to identify dead stock. Helping one business, they thought they had around $5,000 in dead stock. We listed for them the $17,500 in dead stock. They were shocked and acted immediately, freeing cash and space for innovation.
  2. Cut the cost of theft. Cutting theft starts with detecting it. In a hidden part of our software we have tracking tools that let you see what is not obvious. We have worked with police and prosecutors on employee theft cases. Business owners can access these tools too.
  3. Offer real loyalty rewards. While many retailers jumped on the points bandwagon, supermarkets and others ruined them for everyone. One of our customers implemented this advice and added $15,000 in gross profit in the first year for no capital investment. Our discount vouchers (you can call them whatever you like) change the conversation, they actively drive shopper visits and purchases. You can bank on the results. Setup takes less than 5 minutes. Customer engagement can be immediate.
  4. Sell you. Often in specialty retail businesses it is your knowledge that separates you from others. You can encode that in your POS software, for products, so that your advice is provided to customers when they purchase. Your knowledge can bring people back to your business.
  5. Cut overheads. Every activity eliminated can save time and cut mistakes.
    1. Electronic invoices from suppliers can be loaded in seconds.
    2. Linking to Xero eliminates bookkeeping activity and provides faster access to an accurate P&L.
    3. Linking to Shopify or your website cuts double handling of data.
    4. Integrated EFTPOS customers mistakes.
    5. Sell anywhere improves efficiency.

Small steps matter.

The most sustained success in small business retail is the many small steps you can take that combine to provide for valuable sustained success.

The five suggestions in this email are small steps, low cost steps, they can be a valuable foundation for making a business more valuable.

Beyond these 5, there are many more benefits for small business retailers using the Tower Systems  specialty POS software for speciality retailers.

Our software is made locally for local retailers.

See our software live.

See all this and more in an obligation-free demonstration via video link. Email us at sales@towersystems.com.au.

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POS software for organic produce businesses

More and more organic produce retailers are choosing the POS software from Tower Systems for managing their organic produce businesses.

The organic business POS software from Tower Systems has facilities that serve the needs of organic produce retailers well. Using this Aussie developed and supported POS software, organic produce businesses  can easily:

  1. Sell by weight thanks to government approved scale integration.
  2. Sell by fractions.
  3. Sell by bundles: singles, 4, 8, 8, 12 or a box – you choose.
  4. Bulk food sales are easy.
  5. Managing making your own goods is easy with multiple raw materials combining to create new product.
  6. Include product use and product care information on receipts.
  7. Reorder based on sales – tracing current sales to inform tomorrow’s purchases.
  8. Include product source information on receipts and product labels.
  9. Focus on locally sourced products and shine a light on this consistently.
  10. Sell on the road, at markets and elsewhere easily using our Retailer Roam App.
  11. Link direct for fast EFTPOS processing.
  12. Link to Xero and reduce bookkeeping costs.
  13. Receive electronic invoices from suppliers.
  14. Link to Shopify for online sales.
  15. Leverage local community groups with club and similar pricing.
  16. Special customer orders are easy with the software letting customers know when your order is in.
  17. Sell by scanning items or using a touchscreen – that you lay out to your needs.
  18. Use TAGS to easily group items by sales season, special interest and other criteria that could be useful to you in managing the business.

This organic business POS software is flexible beyond traditional thanks to the Tower Systems work across a range of specialty retail channels. We leverage knowledge and experience from them to create better software for each.

We are grateful for opportunities to demonstrate our POS software for organic produce retailers, to show as much detail as wanted, to offer the opportunity for retailers to determine for themselves if our software serves their needs.

Tower Systems serves more than 3,000 specialty retailers in Australia and New Zealand. We only sell to independent retailers, maintaining our focus on the small business end of commerce.

We make what we sell. This gives us control over the product and through this we continue to evolve the software and the services that support it.

With organic product businesses growing, Tower Systems is grateful for the opportunity to serve and be part of this growth.

See this software made for toy shops in a live online demo:

VIC / SA: Tim Batt 0401 833 917 tim@towersystems.com.au;
QLD / NT / WA: Justin Randall 0434 365 789 justin@towersystems.com.au;
NSW/ACT/TAS: Nathan Morrison 0417 568 148 nathan@towersystems.com.au.

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How Tower Systems connected its POS software with Magento to help more than 130 independent retailers to sell Beanie Boos online

Four years ago, Tower Systems developed the Beanie Boos Australia website using the Magento platform, connecting more than 130 retailers using its POS software with online sales of the cute and adorable Beanie Boos.

It was ground breaking, connecting 130+ independently owned shops and their local business POS software with the Magento site, offering the largest collection and range of Beanie Boos in Australia.

The sales have been excellent, hundreds of thousands of dollars a year.

The back end of the website, using intellectual property developed by Tower Systems,s, serves customers first, allowing them to purchase what they want. The site tech ology places the order with the closest businesses that can fulfil. This can be one store or many, depending on what has been put into the basket.

The Beanie Boo website serves individual customers as well as community groups, schools and more as people want to connect with cute Beanie Boos and share the joy and happiness that they spread.

Allowing shoppers to shop by product name, product birthday and more, the Beanie Boo website serves up to date information that helps Boo collectors and lovers of cuddly plush to buy for birthdays, graduation and other celebrations.

The Beanie Boo website and its connection with the local store tower Systems POS software is a perfect technology and business marriage, delivering to these independent retail businesses sales they might otherwise not have achieved. Many sales are transacted when stores are closed and more than 75% are to shoppers who live hours and more away from the fulfilling ship location.

Tower Systems pioneered multistage magenta POS software integration and has delivered a wonderful commercial benefit that has been sustained for many years now.

The website continues to evolve as does the Tower Systems POS software. each is competitive in their fields and combined they are formidable force for the software company, the retailers locally and the enbwsXpress marketing group that overall administers the Beanie Boo website.

Magento, now from Adobe, continues to deliver an robust and capable tech. platform. It is one of several web platforms that Tower Systems works with and integrated its specialty retail Point of Sale software with. Our relationship with Magento goes back many years, for which we are grateful.

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POS software alternative to PBSA POS software

Tower Systems is grateful to offer its POS software an an alternative to PBSA POS software.

Serving more than 3,000 small business retailers in a selection of niche retail channels, Tower Systems offers services and facilities compatible with what users of PBSA POS software are used to:

  • Sale integration for selling by weight.
  • Selling by fractions.
  • Selling by scanning and touchscreen buttons.
  • Woo Commerce integration.
  • Xero integration.
  • Tyro integration.

We are grateful to folks experiences in using PBSA POS software for their insights so that we can confirm coverage of these and other retail business management needs.

We have not used or see PBSA POS software ourselves and so cannot speak to its suitability. What we know is our own software and our support infrastructure through which we provide timely and friendly POS software support, training and update help.

PBSA POS software users looking for an alternative are welcome and, indeed, invited to consider the POS software from Tower Systems. We’d be happy to compare function for function, to see if our locally supported and made POS software is an alternative compared to the PBSA POS software.

From a support perspective, Tower Systems POS software users have access to:

  • Timely help desk support.
  • Unlimited free one on one training.
  • 600+ knowledge base articles – searchable documentation.
  • User training videos.
  • Business advice insights.
  • Theft check services.
  • Cloud based backup.
  • Cloud hosting for those keen for off site hosting.
  • Customer service escalation, to ensure that outside of the help desk an escalation point provides management access.

Tower Systems is focussed on customer service as we know that this matters to local retailers. Our processes are comprehensive and our contact points are accessible. Our motto is we’re here to help and we try and deliver this through every interaction.

Our customers play an important role in the evolution of our POS software. We offer a transparent process through which they can suggest POS software enhancements. These are considered by other customers and voted on. The majority of each POS software update developed and released by us is from these customer suggestions.

If you are a PBSA POS software user and are considering an alternative, we would welcome an opportunity to speak with you, to understand your needs and to see if Tower Systems can serve you.

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Camping and outdoors retailer POS software helps local businesses

The Camping and Outdoors retail business POS software from Tower Systems is another example of locally made POS software serving specialty local retail needs.

Camping and outdoors businesses have unique needs in their service of folks who enjoy camping and the outdoors life. Our POS software is fine tuned to help these businesses serve local needs and add value to the shopping experience by consistently sharing local knowledge.

Using  this POS software, camping and outdoors businesses are able to track sales, reward regular shoppers, encourage one time only shoppers and connect with suppliers in ways that benefit the local campaign and outdoors business.

Let’s look at how we help in the one time only shopper situation. Thanks to smart and differentiating loyalty tools, using our software you are more likely to encourage / guide / reward these shoppers to spend more in their one time only visit with the camping and outdoors business.

We have seen this plenty fo times in retail. A one time only shopper visiting for a specific need and walking out buying 2, 3 and 4 times more than they intended … because the smart loyalty tools open them to that opportunity.

From a customer service perspective, this smart POS software offers campaign and outdoors businesses opportunities to share product care and product use information that isn unique to those businesses. This is an opportunity for the business to differentiate and that equates to commercially valuable branding. This is about leveraging intellectual property for the value of the business and in service of customers.

Tracking sales by time, day, employee, supplier and more, camping and outdoors businesses can better understand what is working in the business and where there are opportunities for improvement. This can be great news, especially in a seasonal business that relies on excellent customer service to maximise each customer visit opportunity.

Tower Systems interest the camping and outdoors business opportunity having served in the fishing bait and tackle marketplace. It was a natural progression for us to serve campaign and outdoors businesses. We are grateful for the lead in and the experience it provided.

We are a specialist POS software company making, selling and supporting POS software for specialty retailers in Australia and New Zealand. We serve thousands of small business retailers with more join ing our community each week.

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POS software for cleaning supplies businesses

We have discovered that our POS software is ideal for cleaning supplies businesses. Hmm, that’s not completely accurate. We did not discover this, some of our customers discovered it … for which we are sincerely grateful.

It turns out that some specialty facilities in our POS software serve unique needs of cleaning supply businesses, meaning that we now have POS software for cleaning supply businesses. Tada!

We are grateful for the cleaning supplies businesses using our POS software already. Their insights are helpful as we grow into this niche business channel.

Using our POS software, cleaning supply businesses are able to take care of key needs in their businesses, including but not limited to:

  • Product use information, to ensure customers have correct use information for cleaning products as and when required.
  • Serial number tracking. Tracking large items by serial number from dat of arrival through to sale.
  • Quote and invoice management. Creating quotes for customers, invoicing these and managing the data and associated processes.
  • Producing picking slips.
  • Handling multiple shipping locations per customer.
  • Special orders. Managing orders of items for specific customers.
  • Product storage information to ensure safe storage of cleaning products.
  • Bundling products together for easy purchase – this is especially useful for infrequent shoppers.
  • Age check for items that need to be sold with this description.
  • Customer billing including the billing of services where appropriate.
  • Tracking repairs is a cleaning business offers repairs of cleaning equipment./
  • Customer marketing follow up through email and similar campaigns.
  • Advice to customers by text message of special order arrival.
  • Click and collect.
  • Buy now pay later integrations.

Our Australian developed and supported POS software is rich in functionality and is regularly updated to take the software even deeper into specialty needs. This is what niche businesses look for in software, something that can evolve further to serve their needs. It’s why we call our business a vertical market POS software co – be cause vertical represents specialisation and that’s what cleaning supply businesses are, niche and specialty.

Using our POS software, cleaning supply businesses are able to manage their business and the products they sell in ways that are useful operationally and beneficial to the planning for the future. Our installation and training folk can help bring business goals to life through training in specialty parts of the software that serve cleaning supply businesses.

From stock control to insights reporting to accounting integration to website integration, what we offer is comprehensive. But, don’t take our word for it. See the software live in an online demonstration that is one on one, where your needs are explored and your questions are answered. It starts with a reach out to our sales team: sales@towersystems.com.au.

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Portable sell anywhere POS software

Portable POS software

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Specialty retailers look for specialty facilities in POS software

What makes the Tower Systems POS software specialty POS software in service of specialty retailers. While the answer to that varies by retail channel, here are some of the specialty facilities in our POS software that play to our service of specialty retailers:

  1. Age check – helping to systemise your approach to ensuring that you sell age restricted product to eligible customers.
  2. Chemical notification. When you sell some items for which you are required to include a care notice based on chemical make-up.
  3. Scale integration. We have the government credentials.
  4. Supplier electronic invoice integration.
  5. Loyalty platform integration influencing FlyBys in New Zealand.
  6. Greeting card company systemised product categories and codes to facilitate deeper reporting.
  7. Gem and other jeweller specific gemstone data point recording and tracking.
  8. Outdoor product labels that are weatherproof.
  9. Secondhand goods customer tracking.
  10. Firearms customer detail tracking.
  11. Shopper postcode tracking.
  12. Pet care follow up date information so you can remind customers.
  13. Pet microchip details.
  14. Quote from POS – the ability to scan items on the POS and turn these easily into a quote for formal submission.
  15. Tracking delivery details separate from customer details.
  16. Text message to advise a customer their special order is in.
  17. One-off product make management tools tracking deposit, customer details, labour and materials.
  18. Special customer orders tracking orders places for customers.
  19. Product label personalisation so you can reflect your business style and approach on product labels.
  20. Smart receipts that include information you deem vital to share with customers about your business and products purchased.
  21. Birthday and anniversary reminders for customers.
  22. Bundling where people can purchase complete packages while you continue to track individual item sales.
  23. Serial number tracking.
  24. Colour / size / style product sales tracking.
  25. Direct Xero cloud based accounting integration.
  26. Direct Shopify integration.
  27. Direct Magento integration.
  28. Direct WooCommerce (WordPress) integration.
  29. Direct Tyro broadband EFTPOS integration.

This list is by no means complete. It is a glimpse into what specialty POS software looks like for specialty retailers. It shows the depth of specialisation in our POS software, built in to serve the needs of retailers keen to run software that serves their needs today and into the future in their specialty retail businesses.

Tower Systems is grateful to its customers for their service and insights that guide what we do every day here to gulp small business retailers do well.

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Our POS software doesn’t care about your feelings, it cares about the facts and what they can mean for you and your retail business

No, our POS software does not care abut your feelings.

Not now, not ever.

Feelings in business can divert your attention from important decisions, decisions that matter, decisions based in facts.

Our software cares about the facts.

Facts matter.

Data matter.

Our POS software collects and cultivates data on which you can make business decisions. Fact based business decisions are more likely to better serve your needs and the needs of your family and those who rely on your business for food and shelter.

No, our POS software does not care about your feelings.

  • If a supplier is under performing, our software will reveal this.
  • If a certain hour of the day is dead, we will show you.
  • If a product is not working, not selling, our software will show you.
  • If a customer is not valuable, we will show it.
  • If a staff member is stealing, our software has the tools to reveal this.
  • If one customer is worth more to you than another, we will show it.
  • If your GP% from one supplier is less than a competitor, we will show it.
  • If stock turn for products from one supplier is less than from another supplier, we will show it.

These data points and more are revealed by our software as it works through your data, looking at the performance of your business, offering up access to the results in a way on which you can bank the results, for the benefit of the business and those it serves.

This is why we say that our software does not care about your feelings. No, it reports on the facts because the facts are supported by the evidence and it is evidence that matters tremendously as you work through the decisions that are necessary in your business.

Good data = good decisions. That is how it should flow. It is how we focus on business needs, work on what we can top for businesses to improve their situations.

Here at Tower Systems we help you cultivate good data in your busies through our POS software, training, support and business advice to any who seek it. We will work with you through opportunities, every day, in pursuit of emotion-free business decisions.

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No free POS software here at Tower Systems

There is no such thing as a free lunch, there is always a catch, always a way you pay.

Businesses that offer free POS software are paid in other ways, they have to be – otherwise, how do they pay their software designers, software developers, support people, sales people and more?

People like to be paid. It puts food on their table. A business offering you free POS software has to find another way to pay for its people because free POS software has a cost to develop, maintain and support, making free POS software not free once you work out who is actually paying.

Software development is expensive, this is especially true for good POS software. It requires specialist services, experts, working hard to make beautiful, fast, secure and stable software. This software, this specialist software is not something you want to be free.

So, when you see free POS software promoted, think carefully about value because it would be hard to find value in something that cost nothing to make and nothing to support.

It’s not free. Follow the money because it will be there. Someone, at some point, will be paying so that those developing, selling, supporting and promoting the software get paid so they can eat and have a roof over their heads. Yes, follow the money and see why free POS software is not really free. Once you follow the money, you can make an informed decision.

Tower Systems does not offer free POS software. We make and sell awesome specialty POS software for a range of retail niches. We are good at what we do and have a long track record of success in service of independent retail business channels.

Our focus is on delivering commercially valuable software to businesses that understand business and the importance of being paid for good business services. We pay our people well because they are good what what they do. We expect people to pay for our software so we can do this. This is at the core of all businesses that respect themselves and their people.

We get that free POS software is desired. However, as we said at the beginning, there is no such thing as a free lunch.

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POS software update delivers more benefits to small business retailers

last week Tower Systems released another POS software update, providing access to enhanced facilities and other benefits for retailers who partner with is.

This update is part of our regular software enhancement program. This latest POS software update delivered almost 50 enhancements to our software, many of which were suggested by customers through our transparent Software Ideas process.

In the advice to our customers about the update, we listed the enhancements and provided further information.

The POS software update was commercially released following a comprehensive alpha and beta test release process, ensuring that what we delivered passed all necessary QA processes to provide our customers with a software update they will value and appreciate.

By providing our customers with the details of what is in the update, we provide them the opportunity to decide whether they want the update. We do not force POS software updates on our customers. Nor do we automatically install updates as we believe that our customers have the right to choose. They appreciate this, too.

Like each update to our POS software, our advice email has installation instructions as well as advice on how to contact us for help by phone, email, Facebook, chat and more. We make contact as easy as possible to help people be in contact with us.

2020 is proving to be a significant year for our Tower Systems POS software user community with major software enhancements and changes already delivered and more under development. This is serving our specialty retail channels els, helping retailers to work on their businesses to drive efficiency, profitability and enjoyment.

With small business retail playing an enhanced role in serving local communities we are proud to help these vital local businesses with better software, more finely tuned POS software that is even more reflective of the specific needs they tell us of.

Our customers have access to us to discuss change requests. There is no wall between us. From the development team to the support team to the leadership team, our customers have access to Tower Systems team members for discussion about software enhancements and usability as we know that this dialogue helps us make better software and that benefits our customers, and us.

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Repairs / job management software for retailers offering on-store repairs to customers

The repairs / jobs management facilities in the Tower Systems POS software help jewellers, bike retailers and other businesses offering repairs facilities in their business to manage the repairs process, to better service repairs customers.

The repairs tools in the POS software provide management and service from the moment a repair is brought in to when it is collected.

The repairs tools in the POS software can handle situations where items are made from scratch as well as genuine repairs.

Using the repairs tools / jobs management facilities in the Aussie developed POS software, retailers can serve customers professionally, accurately and in a timely manner.

  1. Track customer details and the full repair / make request. You can load comprehensive text details of what is required, images and sketches – so that everything needed is recorded against the job.
  2. You can print a copy of the details for the customer including the terms and conditions.
  3. The software manages receiving and recording a deposit.
  4. The software can SMS text message the customer when the item is ready for collection.
  5. The repair / job information is stored for as long as you want. This is good where wedding rings and other event jewellery items are made.
  6. Track raw materials used.
  7. Track labour used.
  8. Understand full job costing.
  9. You can manage internal and external repairs.
  10. Receive progress payments.
  11. Print job cards, which you can customise.
  12. Report on repairs to understand work in progress, profitability and more.
  13. Track work by repairer.
  14. Maintain a current jobs list, including due dates.

These are just some of the facilities in this locally made repairs management / jobs management software that is part of the specialty POS software from Tower Systems.

The repairs management and jobs management facilities have been developed in consultation with retailers, in service of their evolving needs. They are part of our off the shelf solutions for retailers serving their repairs management and jobs management needs, to help them better serve their customers.

Tower Systems serves a range of specialty retail channels in Australia and New Zealand, with 3,000+ customers using its software from the counter to the back office to the workshop. We are grateful to these customers and proud to be in their service.

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Alternatives to Afterpay that small business retailers love

Through our Tower Systems POS software small business retailers have access to two buy now pay later platforms that they love.

Humm, which is part of the Flexirent group and ZipPay / ZipMoney that are part of the broader Zip platform. These two buy now pay later offerings are integrated with our POS software and retailers love them. Both are viable alternatives to Afterpay.

Sure, Afterpay has brand recognition. However, Afterpay has a cost to retailers, which can fall as a cost to consumers, that is higher than the cost of Humm and ZipPay for retailers.

The lower the cost of the buy now pay later platforms the better it is for a retail business.

Afterpay works fine. Shoppers love it. Humm and ZipPay work fine too and shoppers using them love them too.

Thanks to smart POS software integration, Humm and ZipPay offer good and viable solutions for over the counter retailers looking to replace the old-school LayBy with something that works better for them and their customers.

We have experience integrating with Afterpay and feel no ill toward the company. The purpose of this blog post is to note for retailers that there are alternatives that offer similar services, that help shoppers make purchases today that otherwise might be delayed and could leak to other retailers.

On our own retail business websites we offer solutions across Afterpay, Humm and ZipPay. That’s right, all three are available and in serving of customers based on their own preferences. We have the experience and accounting data through which we can determine the viability for the business of Afterpay and its costs versus those of Humm and ZipPay.

Like anything in business, do your homework, determine what works best for you and for your customers.

Buy now pay later is a boon for shoppers and retailers, helping drive purchases at a time when retailers are keen for these. The integration brings to life another payment method that is easy to transact at the counter and useful for a local business in service of its local community.

Replacing LayBy is something small business retailers have loved about the buy now pay later movement. We are glad to be part of this.

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Handling any holiday season is easy with good POS software

A holiday season can be a challenge in an indie retail business, a local small retail business for a holiday season presents management challenges, marketing challenges and positioning challenges.

How do you leverage the holiday season to achieve the best outcome for a business?

Today when we are writing here about holiday season we are referring to any season local to a business that can change traffic flow up or down and can result in a change, a spike, in what sells, how it sells and when it sells. It can also relate to difference shoppers, folks who are in town because of the holiday season.

Using our small business specialty retail POS software…

  • Retailers can average the holiday season opportunity. they can do this by tapping into data from previous similar seasons.
  • Retailers can also easily adjust loyalty settings, to make the most of the seasonal visitor opportunity.
  • Retailers can bundle items to be more relevant to the opportunity of the season.
  • Retailers can market to the seasonal opportunity based on past shopper engagement. This marketing can be started out of the POS, leveraging the curated POS data.
  • Retailers can share local knowledge and thereby better serve those not usually in down regularly.
  • Retailers can set pricing to serve the needs of a season. This can be date and time set for auto management.
  • Retailers can tag items so as to track the performance of seasonal items outside of usual reporting modes in the POS software.

These are just some of the ways our POS software helps small business local retailers to drive holiday season opportunities.

Small business retail management is all about leveraging opportunities and doing this in service of shoppers local and online. Knowing what, when and how to leverage is a function of POS software curated data. The Tower Systems POS software can help with this.

Serving small business retailers in seaside towns, tourist destinations, outback locations, small country towns and elsewhere, we have years of experience helping small business retailers to make the most of opportunities, like holiday opportunities.

Holiday seasons present wonderful and valuable opportunities to retailers. Our software helps retailers make the most of these opportunities.

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How our POS software helps gift shops, homewares shops and more to compete in 2020 and beyond

Our POS software is packed with benefits tailored to the needs of indie small business retailers, specialty retailers on the high street.

  • Be calm. At the heart of any retail business often is frenzy, stress, even chaos. A core benefit of our small business POS software is the focus on calm, calm that comes from data that is at the heart of the business, on which sound business decisions are made. We help retailers and those who work in retail to be calm as they make the big and small decisions, as they pivot and embrace challenges and opportunities in the path ahead and to the side. We see good decisions made in the calm.
  • Get rid of manual books at the counter for LayBys, special orders, stock you need to order and more.
  • Cut dead stock and re-order based on data facts.
  • Cut theft by knowing what is being stolen.
  • Eliminate LayBy and get you paid sooner with buy now pay later.
  • Make price comparison harder with bundled packs.
  • Easily and consistently pitch locally sourced products.
  • Drive community group member engagement with group pricing.
  • Get one-time-only shoppers spending more with loyalty tools.
  • Bring customers back with reminders on dates important to them.
  • Save money on bookkeeping by integrating with Xero.
  • Leverage your knowledge on receipts and elsewhere. Sell you.
  • Reach beyond your four walls with a directly linked Shopify store.

The latest version of our locally made and supported specialty retail POS software, released two months ago, is visually and technically fresh. It’s made for Australian gift retailers to help you run a more valuable business.

Because we make what we sell we provide more relevant training and support. We work with customers on requested changes, too, leveraging the democracy of the entire user base to guide changes, to help us see what is possible through what we can all do together.

This is where the calm comes in. By providing certainty to underpin business decisions, we are able to help businesses calmly move through necessary decisions, to improve their situation and to add value at every opportunity. data is the key and we help in the cultivation and harvesting of business data.

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Updated POS software released for small business retailers

We are pleased to announce that earlier this week we released updated POS software for small business retailers.

This latest update delivers benefits requested by customers and voted on by customers. Yes, we have a transparent democratic process to guide the content of the software updates we develop.

Even though corona is impacting plenty of businesses, here at Tower Systems our POS software development, testing, documentation and support teams are busy delivering access to ur customers, helping them to benefit from constantly evolving software.

This latest update has been made available at no additional cost to current POS software customers.

The update has been released with comprehensive support notes including information on installation and use.

The update is part of our regular enhancement program offering regular small format updates enabling the faster evolution of the software following the major release early this year that reflected a generational shift in the tech underpinning our POS software and a similar shift in the tech at the heart of our database management.

With retail changing rapidly in 2020, it stands to reason that the tools retailers get the most from are those that are evolving, too, to maximise emerging opportunities.

For any with questions about what’s in the software update, in addition to excellent documentation, we offer one on one training as well as personal support from knowledgeable team members. This is the personal human service we have known for, delivering access to helpful tools our retailer customers can rely on, bank on.

As this POS software update was released we are advanced in developing the next update with several streams of enhancement underway across the multiple development projects under way.

This is how good software is developed, multiple streams at once, bringing them to market as they pass QA and beta and are ready for wide commercial release. It’s a tried and true structured process that results in stable software for our customers.

Tower Systems serves small business retailers in niche channels. We are a specialty POS software company serving businesses in Australia and New Zealand. Being across multiple channels in multiple situations broadens our experience and everyone benefits from this diversity.

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What is epos software and is it relevant to Australian small business retailers

Epos is a term usually used in the UK by companies selling POS software to small business retailers.

So, when you read about epos software here in Australia you are usually reading about POS software. A company using the term epos software is likely to be a UK company promoting, maybe overseas developed software for Australian retailers.

We would say that any software business using the epos term is a company to be wary of if you are an Australian retail business looking to purchase Australian software for. In our experience, epos software is not Australian POS software for Australian businesses. Now, that may not matter to you. If it does not matter, okay. However, if you own an Australian retail business and you want Australian developed software then it may well matter. hence us dropping your attention to the definition of epos software in this blog post.

Knowing what you buy really does matter. Epos software could be good for your business. Locally developed POS software could be good for your business, too. This is why we say do your homework, understand where the software is developed, where it is supported, the terminology that is used in the software, to be sure if it is software for your local needs, using terms that make sense to you. This is critical in the usefulness of the software.

It comes back to the term epos. If you don’;t feel comfortable with that, if it is not immediately recognisable to you, then maybe the software itself will have th same challenge. Phrases and terms do matter in the sense of ease of learning and ease of use when it comes to business management software, especially small business software.

Here at Tower Systems we make, sell and support POS software. We are a local company doing this for local retailers.

Take your time. Ask questions. Do your research.  You being satisfied matters and that is why we say look into anything that feels like uneasy, like the term epos if it is not a term that is common to you.

We serve more than 3,500 small business retailers and everyday we are grateful for their support.

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Sleepy Saturday feels

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Inventory software for Australian retailers – boring but essential

The topic of inventory software can be boring for small business retailers. What we say is that inventory software is not boring. Indeed, the topic of inventory software is critical to the success of small business retail, core to the success of a retail business.

Aussie POS software company Tower Systems develops and supports inventory software for small business retailers.

Our inventory software is smart and focussed on the successful, timely and cost effective management of stock, inventory, for small business retailers.

Using our inventory software we help retailers:

  1. Reduce dead stocks had inventory.
  2. Track and mitigate theft of stock.
  3. Order inventory based on sales evidence.
  4. Better locate inventory in the business based on comparative sales data.
  5. Understand changes in shopper engagement re inventory with a business.
  6. Understand the performance on inventory suppliers compared to other inventory suppliers to the business.

Our inventory software is part of our small business POS software. It is a piece of a comprehensive solution for small business retail managing retail sales, supplier relationships, mitigating theft and more.

At the individual inventory stock item level to the category level and department level, invoice level and more this POS software helps small business retailers to make smart inventory management decisions. It is comprehensive in its function and everyday useful at the small business management end.

So, yes, inventory software can be a boring topic. However, it can be a valuable topic for any retail business, valuable to the financial performance of a business. It is not boring at all. Indeed, it is essential to any retail business for success with inventory is successor the retail business.

Inventory software is core to any POS software, essential, in fact.

Here at Tower Systems, our POS software continues to evolve and serve new and expanding needs in these and other areas. This is what you expect for POS software, evolving to serve market expanding needs.

Tower Systems serves in excess of 3,500 small business retailers across Australia and New Zealand with specialty retail POS software in a broad range of areas, serving niche retail marketplaces, and including this important area of inventory software.

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POS software for lottery retailers

For many years Tower Systems has offered POS software to lottery retailers for the tracking of sales, managing customer payouts, understanding the sales performance of other product categories in the business and leveraging this and other data to achieve even better outcomes for the business.

Lottery retailers using our POS software can rely on our software to serve their needs, to deliver outcomes that are beneficial to lottery retailers.

Currently, Tower Systems serves around 1,500 independent lottery retailers with POS software for lottery retailers. The software we sell today is fresh with our R3 product being released a few weeks ago. This is a reimagining of POS software for lottery retailers, smart, fast, safe and keenly functional.

Our POS software for lottery retailers connects with Xero for seamless bookkeeping and accounting management. It also connects with Shopify for businesses that want to sell products online. Plus, there is a link to MYOB for that platform. For EFTPOS there are several connection opportunities for easy and contactless processing of credit cards and EFTPOS at the counter – to reduce mistakes, ensure fast operation and ensure clean management in the business.

Using our POS software for lottery retailers, the business owners and managers have access to terrific reporting tools, which can guide data based business decisions.

Available to rent for a few dollars a day, this Australian developed and supported POS software is purpose build and able to evolve with the business as its needs evolve. This flexibility is important as we see more and more lottery retailers e=expanding into new product areas including online and others. Our specialty retail software can help businesses serve in these new areas.

The rental option allows the retailers to cancel at any time, giving them control over the extent of their IT software spend.

Useable from the sales counter or the shop floor, this POS software serves retail businesses where they have customers, which is very important in today’s changing retail experience.

POS software for lottery retailers is a thing. It is purpose built to serve these retail businesses as so many have shown already. Tower Systems is grateful to the support and commitment from so many Aussie small b business retailers already to help serve this channel.

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Tiger King cards tap into Netflix series popularity

We have been selling a range of fun Tiger King Netflix tv series cards a couple of our shops for weeks. Customers are loving the fun of the cards and their connection to the Tiger King Netflix TV series.

From Joe Exotic to Carole Baskin and other Tiger King Netflix TV series characters, these cards are fun for today, a fun way to send someone a laugh in a time when a laugh can be just what they need.

This is another POS software connected website from the web dev team at our POS software company.

We connected with the publisher of the Tiger King Netflix TV series cards to bring them to Australian shoppers though our stores and some other retailers we partner with.

Tiger King is an awesome Tv show. Scary. Funny.Horrifying. Concerning. Addictive TV that we all watched, glued to the TV to see where it would go. Utterly fascinating. It made sense that there were cards for starts like Joe Exotic and Carole Baskin as people were fascinated by them and what they said and during the Netflix TV series.

Being on topic, on trend, like with this POS software connected website is being 100% opportunistic. This is retail today. Adopting trends early, leveraging them, making the most and, if appropriate, moving on to what’s next.

These Tiger King cards are fun. Once they are done, which will be soon, the next fun series is here ready to go, to leverage more fun as shoppers send cards to those they love and laugh with.

Being a POS software co and a retailer helps us see trends and leverage them and then share with our customers how they can do the same in their niche areas. Walking this path ourselves us guide our customers with the why and how. This separates us from the traditional POS software company. We are grateful to have the differentiation for our retail partners.

We were quick to embrace the Tiger King Netflix TV series opportunity and from there to show our retailers how they can use their POS software connected websites to embrace opportunities too. 2020 has been a year of opportunities and learning. Tons of challenges but plenty of fun too.

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How our Australian software company serves local retail businesses around the counter

Tower Systems is a proud Australian software company serving in the vibrant IT sector in Australia and, in particular, in the local small business specialty retailer space.

We are a software company first and foremost. We make what we sell. We support it too, with local Australian help desk experts providing help and assistance to retailers in Australia and New Zealand.

With so much software used by businesses, including retailers, in Australia sourced from overseas software companies, we are grateful to the support that has enabled our Australian software company to be here, trading and growing since we started in February 1981. That’s right, February 1981 of continuous service to Australian small business and retailers as an Australian software company.

Our leadership team are software developers, tech experts bringing to the company fresh approaches, techniques and ideas for delivering genuine solutions to small business retailers in the POS software and business intelligence spaces. We have more recently brought web development to our suite, expanding our Australian software company offering.

Competing with overseas software companies is challenging, especially with low labour cost coders from India, China, the Ukraine, Indonesia and Pakistan. These low labour cost countries are where massive intern national software companies have development done. Our local labour cost is higher. The quality is worth it.

Australian businesses like buying from Australian businesses. However, we don’t chase pity business. Our focus is on continuous professional development, ensuring that we get better and more useful for our customers.

While not large, we are proud for the contribution that our Australian software company has made to small business retailers right around Australia and New Zealand. We have helped develop plenty of careers as well as businesses. Inside the company, the professional development of those who work for us is important to us. We think it is factor in people enjoying working with us for the long term. we sincerely appreciate commitment.

Australia needs a strong tech sector. Software development here in Australia matters to business and government. We would love to see more support for Aussie software development by government and the big end of town. No one gets Aussie needs and nuance like Aussies. Australian software companies are more likely to be good and responsible corporate citizens for the benefit of Australia too.

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