Tower Blog

A blog about smart POS software for independent small businesses.

Category: POS Software (page 1 of 89)

Next generation POS software for specialty retailers

2020 has been a huge year for us, and not because of the coronavirus. No, earlier this year we released R3, next generation POS software for independent specialty retailers. R3 delivers on a new tech platform, a new database platform and a new look and feel. The reaction from our 3,000+ customer community has been terrific.


Specialty POS software for specialty retail, because not all businesses are the same


This is us…


Not all POS systems should be the same…


Portable POS software for retailers selling on the road and away from the shop counter

Retailer Roam, the portable POS software from Tower Systems is being embraced by more retailers with businesses that operate on the road.

Yes, portable POS software. POS software you can use on the road, away from the counter, from a truck, at a market, at a pop up store. This is genuinely portable POS software. Oh, and internet access is not required.

Retailer Roam is serving retailers looking to take their business transactions to customers no matter where they are … local markets, on the farm, from the back of a truck, pop-up stores and more.

Retailer Roam is Aussie made portable POS software thanks to smart app development from the Tower systems web team working closely with the POS software development team.

To back up access to this new and innovative portable POS software product, Tower Systems has released a range of helpful advice and online accessible documentation including these topics:

  • Making the most of Retailer Roam
  • Previous Sales in Retailer Roam
  • Creating Layouts In Retailer Roam
  • Creating Paytypes In Retailer Roam
  • Installing TeamViewer for Retailer Roam
  • Performing Laybys In Retailer Roam
  • Performing Sales in Retailer Roam
  • Importing Retailer Roam Ordering Files
  • Frequently Asked Questions – Retailer Roam
  • Setting Up Retailer for Retailer Roam

Offering fresh and evolving documentation for Retailer Roam is another way we are helping new and emerging retailers make the most of the fresh opportunities offered by Retailer Roam. We are loving helping retailers unlock new sales opportunities by disconnecting transactions front sales counter.

A common question we get is: Does Retailer Roam Require An Internet Connection?

Yes and No. You will need an internet connection to install the app and to obtain the base Retailer data. However, when using it, no – it;’s easy and truly portable.

If the location you’re selling from does not have internet connectivity you can use the device to transact, however, you will not receive any product updates or send sales back until the connection is re-established.

There is an ‘Offline Mode’ that can be turned on in settings for a smoother no-internet-connection experience. While in this mode the user will be limited to completing sales with what data has already been pre-loaded on the device. No API calls can be made in this mode, and sales will be stored locally until they can be synced.

There is an option to download all stock-data on the device; so, it can be used offline.

Retailer Roam is portable POS softeware for retailers on the move.


Our POS software TV commercial


We are Tower Systems, an Aussie POS software co success story

Tower Systems is an Australian software company that develops, sells and supports POS software for selected specialty marketplaces including pet and produce businesses.

We only serve independent retail businesses.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

At a store level, here are some of the benefits you can expect from using the Tower Systems software in your business:

  • Fast, accurate selling.
  • Easy management of customer accounts.
  • Identifying of shopper and employee theft.
  • Tracking of stock movement.
  • Handling of customer loyalty – points and discounts.
  • Easy reordering based on sales.
  • Easy handling of multiple price levels for items.
  • Easy handling of multiple sale pack sizes (or volumes) per product.
  • Seamless transfer of sales and invoice data to Xero or MYOB.
  • Easy performance reporting comparing trading periods, supplier performance and other key business performance metrics.
  • Security over business data.
  • Security over business settings blocking changes that could compromise the business.
  • Peace of mind thanks to consistent processes established through the software for managing stock, customers and other aspects of the business.

We test our POS software rigorously, for you


Why businesses should be carful about using offshore web developers

Web developers have no professional standard to meet to be able to call themselves that. Web developer companies have no obligation to say where the actual tech work is done.

In Australia right now there are plenty of businesses selling web development skills where the work itself is done overseas, in India, China, Vietnam and Indonesia. While we do not begrudge people in these countries seeking work, there are challenges with offshore web development beyond the loss of local jobs.

Offshore developers understand local Aussie business practices less. We have seen situations where they struggle to create commercial useful websites because oif their lack of understanding. There are terminology missteps as well as cultural challenges.

Small business retailers want people to shop locally. One way to help drive that is for these local small businesses to shop locally as much as possible.

We helped a small business retailer who engaged what they thought were a local Australian web development company. In fact, they engaged a local company for sure, which was a front for an offshore developer.

We were brought in because the website delivered was broken, not working and not to the requirements of the business. The paperwork signed, in the fine print, showed that the local business the small business owner they thought they were contracting was in fact a sales agent with no contractual responsibility.

If a web development proposal is cheap it is probably cheap because of corners being cut. Offshore developers cost significantly less than Australian developers. There is a reason for this,. This is what we say to small business retailers – beware, be careful, m understand what you are buying, understand for sure what the outcomes will be.

Here at Tower Systems we take web development seriously. We offer a 100% local service backed up by local support. We understand retail. Especially the type of retail channels in which we service. We have many websites we can share as reference sites, showing the wonderful commercial outcomes we have delivered to our customers.

Our POS software integrated websites serve a single inventory database between physical store and online store.

The Tower Systems web development team is skilled in WooCommerce, Magento and Shopify. The company has plenty of sites it can show in a live portfolio of successful e-commerce sites, serving shoppers in Australia and internationally.

But best of all, Tower Systems provides professional advice and guidance to small business retailers keen to build their online presence. Our commitment is honest transparent advice on which any small business retailer can rely.


You don’t need to be a super person to use our indie small business retail POS software


Local web development advantages local small business retailers

Tower Systems is proud to offer local web development services to local indie small business retailers.


Tower Systems: POS software for small business retailers that supports your dreams


We help indie retailers see above the clouds with our POS software


Small business retailers love our cloud based POS software

Here are some questions we are often asked about cloud based POS software. Below each is our answer.

Does your POS software run in the cloud?


Is your POS software cloud based?


I read that your POS software runs in the clouds. can I run it on the desktop?


How can your POS software be cloud based and run in the desktop?

We designed it for both. You choose what is right for your needs.

I have your software on my desktop. can I switch to the cloud?


I want to run your software in the cloud but on my own server. can I do that?


How long has your POS software run in the cloud?

For many years. We setup our first hosted cloud based POS software more than ten years ago.

We share these answers here for the record, to ensure that our answers are on the record.

Our POS software can run on the desktop or in the cloud. Our small business retail customers choose where and how they host the use of our software. We believe in choice and that is what we offer.

We have many customers running in the cloud. Some run on servers they organise while others use the secure server farms we provide access to.

Retailers who want a 100% cloud hosted POS solution that is fully maintained for them can find satisfaction with our tower systems POS software solution.

Using a Tower hosted cloud based POS software solution means that our customers have automatic, safe and secure perpetual backup,  up to date software, access from anywhere and security with state of the art security measures in please protecting vital business data.

The Tower Systems cloud based POS software solution is supported by one of the most respected server farm operations in the country, ensuring strong protection and fast access for small business retailers of a level and power that is what big businesses expect.

Our approach to cloud based POS software offers our indie small business retailers security, certainty and competitive focus in a competitive retail environment.

If you want to run our POS software in the cloud, the answer is yes – through us or on another server you prefer. The choices are 100% yours to make. We will support you as much as you want.


You don’t need super powers to run your shop with our POS software


Cloud based POS software for small business retailers

Aussie POS software co Tower systems offers cloud based POS software made for specialty retailers.

We make what we sell. This is locally made, sold and supported POS software for niche retailers, retailers in selected retail channels. Our cloud based POS software solutions are made specifically for jewellers, garden centres, bike shops, adult shops, homewares stores, newsagencies, gift shops, toy shops, produce businesses, toy shops, farm supply businesses and more.

In each niche retail channel we have dived in to work with suppliers and retailers to ensure that we deliver solutions that are fit for purpose in each channel, for retailers and for suppliers. This is whaat makes us a vertical market POS software colour deep specialisation in a retail channel.

Being cloud based, we offer our  customers an insulation from some challenges of technology. Our POS software is securely hosted off site and independent of our own business and fully backed up to be safe and secure, with the ability to operate as and when needed by our retailer customers.

To be sure, though, our retail business customers can access our software through desktop local installation access if they wish. The choice is theirs. Cloud based is ideal for many but there are some who prefer their own approach, being self sufficient.

Our cloud based POS software is accessed through a 30-day rental program. Included in the low rental price for each is:

  1. Australian developed and supported specialty POS software.
  2. Software updates as we release them.
  3. Unlimited licences for your retail location. If you need an extra computer, there is no extra software cost.
  4. Shopify / Magento / Woo link. Easily sell online from your POS software.
  5. Xero link. Easing bookkeeping costs and streamlining accounting.
  6. Our OzBiz link – connect to MYOB and Quicken through OzBiz.
  7. Tyro link – safe, fast and easy EFTPOS link for streamlined sales.
  8. PC Eftpos link – easy EFTPOS processing for the major banks.
  9. Easy buy now pay laterthanks to Zip Pay and Humm – that Boomers, Gen Y, Gen X and others are using more and more.
  10. Support – help desk access, unlimited training, updates and more.
  11. User documentation. Access to our searchable knowledge base.

Rental is charged per 30 days, in advance. Access can be cancelled at any time. You can also choose to purchase the software outright.

We have a structured and personalised on-boarding process, done in your business for a modest up front fee. This includes:

  1. A pre-installation training and information pack to help you be ready in your business and with hardware.
  2. Pre-installation planning. A structured phone meeting to plan the installation and to go over the training, ensuring we cover what matters to you and your team.
  3. On-site installation and training. On-site installation of and training in the Tower software anywhere in Australia for up to two days incl. travel.
  4. Data conversion. Conversion of all data possible (within reasonable time constraints). This is a two-step process:
    1. Pre-conversion. With your permission we extract data to be checked for layout and consistency.
    2. The conversion itself. This is done as part of software installation.
  5. Personal priority support. New user priority support through a specialist area of the new customer help desk.
  6. Personal post-installation follow-up. A separate structured call to check knowledge and use processes.
  7. All travel costs to and from the installation.

Welcome to our POS software company, Tower Systems

Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces including pet, garden, toy, gift, homewares, jeweller, bike, news and produce businesses.

We only serve independent retail businesses. We are comfortable in the small business retail space and are grateful to serve more than 3,000 of these businesses with speciality software made for retailers in their niche.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good POS software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it onadvice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know POS software technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

Smart POS software is key to any retail business but especially so in the small retail business space where competitive pressure is acute and challenging. We seek to help these indie retailers more successful engage competitively without the big business cost often attributed to competition.

Our decades-long track record is establishing, ensuring indie small business retailers can trust our focus, support and products.


POS software receipts offer a proven marketing opportunity for small business retailers

For years now we have preached to the value off receipts as a valuable marketing tool for small business retailers. Today, in 2019, we see value continuing to be unlocked by retailers as these simple, low-cost, docs are handed out and turned into incremental business.

We back our awesome, flexible, beautiful and value promoting receipts with business training so that execution in any type of small retail business, through our POS software, is leveraged to fulfilment.

For many years we have offered the ability for retailers to produce advertisements, coupons and other collateral in customer sales receipts. Our Point of Sale software serves the coupons and advertisements according to criteria established and maintained by the retail business.

We recently saw an excellent example of the value of using receipts to drive sales in a retail business. This client, a gift shop, included a special offer of a percentage off the purchase of a particular but slow moving category if purchased within a few hours of the just processed sale.

The coupons were included on sales of only certain products. The retailer was keen to see if they could affect the behaviour of customers and break with usual buying traditions.

During one day, just over one hundred coupons offering the 25% off  were served to customers, as part of their sale receipt.

By the end of the day, 35 coupons had been redeemed. Product sales for the day for they target category were just over double the usual number. Some customers purchased three or more.

For no cost at all, the engaged retailer was able to leverage existing traffic to increase  sales of the target product category by more than 50% for a 25% discount off retail. Their margin on each item sold was still close to 50% thanks to proper preparation of the promotion..

This is just one example of many samples we hear about where retailers have used marketing tools in our Point of Sale software drive sales efficiency from existing customers.

Tower Systems helps its retail partners by developing coupons for printing on receipts and through through training for proper and successful in-store execution of the opportunities provided by the receipts.


Portable POS software for retailers on the move

Retailer Roam from Tower Systems is easy to access portable POS software for retailers who want to sell anywhere, any time.

Developed in Australia by POS software company Tower Systems for small business retailers in several specialty retail channels, retailer Roam is next gen POS software, smart POS software for retailers who are mobile.

Sell from markets, a truck, pop-up situations, stalls, and more, Retailer Roam brings on the road POS software facilities that work beautifully with and without internet access.

Already, Retailer Roam is winning love from indie retailers as they embrace the opportun8ties it unlocks for various retail businesses.

Retailer Roam is a tablet app-based POS extension to the Tower Systems Retailer POS software.  The app runs on Apple iPad and Android based tablets.  It can run connected over WiFi or any other network. It can also run disconnected, synching when connected again

Retailer Roam is designed to help retailers better manage buy times without the need to install considerable hardware as well as to transact business away from the counter, from an outpost or from a vehicle some distance from the shop.

As the name suggests Retailer Roam enables the business to roam to transact sales.

You can sell for cash or credit card, to an account or through a LayBy. Selling is through a screen designed specifically for Retailer Roam and the types of devices on which it would be run.

Retailer Roam Can Do:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

Retailer Roam is a new product, as such, it will continue to evolve over time with features being added. You can submit software idea’s for Roam through our software idea’s page. Just this week a sweet update has been released providing retailers with more tools and benefits.

Retailer Roam gives retailers opportunities and advantages, it helps take them and their business outside the shop and beyond the web, to where customers are, for easy business transaction.

Retailer Roam is a wonderful addition from Tower Systems.


Our POS software TV commercial supporting small business retailers


Cloud based POS software for independent small business retailers

Tower Systems cloud based POS software offers independent small business retailers flexibility of use and access, it offers big business tools and opportunities in a package made for small business retailers.

Securely hosted in the cloud, automatically backed up and always up to date, the cloud POS software from Tower Systems is another way the company is helping small business retailers compete with big businesses, by offering an infrastructure solution that is current, best practice and capable.

With access available through a subscription service, the Tower Systems cloud POS software has a low start-up cost, which suits many indie retail business costs. The tech experts at Tower Systems shield retailers from back office work necessary. The company has a process for ensuring that settings are implemented to the needs unique to each small business retailer customer.

Cloud based POS software is one of a range of solutions offered by Tower Systems for the niche retail business marketplaces it service including retailers in: toy, gift, garden, produce, farm supply, pet, homewares, bike, newsagent and other specialty retail niches.

Developed using start of the art tools and hosted in a secure independent and safe data centre location with redundancy capacity, the cloud services from Tower Systems offer a competitive advantage to small business retailers who tap in to the service.

Tower does not itself host the clouds POS software service. Rather, the company partners with a specialty business in this area, a company that is expert at cloud services, a company offering 24/7 security and stability, factors that are critical to any retail business, especially those trading online as well as in-store.

Cloud based POS software is not for everyone. This is why Tower Systems also offers self-hosted solutions as well as desktop software where retailers have complete control over the location of data and software.

Small business retailers partnering with Tower Systems can choose the solution apocopate to their local business needs. This is key flexibility from Tower Systems. Our customers are in control, always. Plus, they can move from one platform – cloud or local – when they want, when it best serves their local business needs.


The game changing loyalty offer small business retailers leverage for competitive advantage

While the majority of retailers run with loyalty programs that accrue points / charms and similar of dubious value, Tower Systems POS software customers can offer $$$ off.

The discount vouchers from the Tower Systems POS software work. In garden centres, jewellers, bike shops, newsagents, toy shops, pet shops, produce stores, stockfeed businesses, firearms businesses and more, the vouchers are bringing shoppers back and guiding them to spend more.

The vouchers are a positive game changer for retailers, a differentiator that are making a terrific difference in businesses competing with others stuck in the world of old-school loyalty through points.

How do we know?

Retailers tell us. Retailers call and email us saying thank you for the voucher facilities in the software and the business implementation training that helps them leverage the vouchers to incremental revenue for the business.

This is a bankable facility, one that is adding genuine value to retail businesses.

Every retailer has the capacity, through the Tower Systems POS software, to set their own rules around how the discount vouchers work and are used. They can turn them on and off at will and immediately.

They can drive engagement by product type and even by customer type. The flexibility is tremendous and the levers in the POS software powerful and valuable.

Yes, this is business differentiating POS software. The results are bankable.

Using the vouchers small business retailers competing with big businesses can expect shopper loyalty to increase as they appreciate the value of an amount they understand. We hear about this regularly from customers.

Customers love that they do not have to download an app or sign up for an account to start accruing value on vouchers. They love the simplicity, ease and speed of how the vouchers work. These are keys to success for the business too.

The discount vouchers work across age groups too. Young and old love them and understand them. This is another key of their success.

If your retail business is in a challenging competitive situation, the discount vouchers could be the game changer you need to break out as the business people return to again and again for the way you appreciate their business.

Take a look for yourself, the Tower Systems POS software is packed with business building benefits you can leverage.


Our POS software TV commercial is airing again


Retailer Roam – portable POS software for small business retailers on the move


Advice for small business retailers on shop layout

The more a retail business looks like a traditional shop in any channel, the more it will be judged as a traditional shop, the more it will perform like a traditional shop. There is nothing wrong with this, if it is a conscious choice.

Through our work at Tower Systems we see awesome and successful retail businesses and less than awesome and not so successful retail businesses.

We encourage you to not run a traditional shop because there is no evidence in performance data or in retail history to indicate that a traditional retail model has any upside in the world today.

The best way to not be considered a traditional shop is to not look like one. Here is some of what this means based on our experience:

  1. Keep visual noise to a minimum. This means less posters and signs. Let your products be seen and be the heroes.
  2. No old-school posters out the front of the shop or hanging in the shop except in exceptional circumstances.
  3. No old-school products stand near the entrance.
  4. Make the front third of the shop open with non-permanent fixtures that are flexible and easily moved. These are best if they are everyday items: tables, a couch, boxes and more. The more colour, texture and style the less like a shop your shop will feel and the more relaxed shoppers will be.
  5. Floor rugs are effective too, under a table fixture especially.
  6. No candy or William old products at the counter. Use the counter for products that are easily purchased on impulse, that play against expectations.
  7. A feature wall behind the counter that can be changed easily.
  8. Different colours and textures rather than the usual shop-fit look.
  9. Different lighting to highlight different part of the business.
  10. Less shop-fit made fixtures and more personally made or found items.
  11. Product placement such that it encourages people to explore. Embrace treasure hunt retail… where people wander the shop hoping to find treasure.
  12. Move tasks, pricing, returns and more to the shop floor. This will reduce shopper theft and increase sales.
  13. Have the least amount of staff resources behind the counter as possible. On the shop floor the same people can guide purchases.

Change is critical in retail today. Change beyond what has been traditional, change that helps you attract new shoppers and through them new revenue opportunities.

While we are  an indie retail POS software co. we are retailers and retail experts. We’re here to help our customers through software, and beyond.

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