Tower Blog

A blog about smart POS software for independent small businesses.

Category: newsagency software (page 1 of 59)

Helping Aussie newsagents embrace the covid pivot

The covid pivot is no more real that what we are seeing in Aussie newsagency businesses this year as they embrace change and adjust their businesses to attract new shoppers.

What is the covid pivot you say? It is that move by a business into new products, new services or onto a new platform through which they seek to attract shoppers who would otherwise not shop with the business. That is why it is a pivot. the covid part is that it provides the need, encouragement and / or cover for the change.

The covid pivot moves we are seeing newsagents make include:

  • Moving online with POS software connected Shopify websites. We have seen newsagents open up online baby shops, food service businesses, homewares businesses, made in Australia offers, fashion, services, high end collectibles and more.
  • Bringing in new product categories. This being done in-store to turn the business s90 degrees and more in pursuit of shoppers who might otherwise not have shopped the shop.
  • Offering new services. We have seen newsagents move into screen printing, office services, hot dusking and more as they serve the needs of more people working locally.
  • Location flexibility. We have seen newsagents take their businesses on the road, to shoppers who cannot get out safely because of the corona. By selling from the car or van, safely, distanced, but with full POS software access for accurate transacting.
  • Doing the Marie Kondo. Cutting back, removing products and services that do not sign joy. these moves are a pinot, too, as the business de-clutters, freeing space and capital for other operations and opportunities.
  • Re-casting. This piece of the covid pivot is the business re-positioning what it sells and how it sells. Taking singles and bundling. Reimagining loyalty. And similar moves to take what you have and freshen it so it is noticed by more people.

These are some of the examples we have seen of newsagents engaging in the covid pivot opportunities. Covid pivot is a term we started using months ago to describe this action, this movement of adjustment in a business to seek opportunities through with to broaden the appeal of the business.

More newsagents are embracing the covid pivot to change their businesses and to set them for an even brighter future outside of corona. Opportunities are endless.

We are grateful to the 1,700+ newsagents in our user community who embrace our software and services. Thank you for your business and thank you for being with us on this crazy 2020 journey.

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What the second Victorian corona lockdown is showing small business retailers

We are grateful to see sales data from a range of different Victorian retail businesses using our POS software. Here are trends from the latest Victorian lockdown:

  • Relaxing products. The jigsaw surge from March and April is back but in an expanded form – adult colouring, art and craft, journaling, cross-stitch, knitting, games and art. Smart retailers are selling these items as well as offering customers opportunities to connect with others doing this.
  • Nesting. This category is surging not only in Victoria but nationally. Nesting includes candles, diffusers, essential oils, rugs, cushions, homewares, pets, cooking and related.
  • Tactile products. We have seen a surge in cuddleable (not a word I know but it best describes it) products. This segment includes plush and other soft toys, pets, rugs, blankets, pillows and similar. With touching and hugging discouraged, it stands to reason that people seek out alternatives.
  • Easy shopping. We have seen retailers gain sales by making shopping easier through packaging items often bought together and having these placed front of store and at the counter.
  • Postable gifts. People are loving that they can easily send a gift to people they are unable to see.
  • Working from home. For some, this is now a permanent arrangement. Many retail channels have offers they can make to those working from home and businesses with employees working from home. The opportunities are usually broader than retailers think.
  • Contactless retail. Having the EFTPOS machine shopper facing and situated for easy tap and having in place arrangements for the lowest cost possible to the business for EFTPOS.
  • Online. Having an online offer matters. While people like the safety of having goods shipped, they also like click and collect and they like to use the website to ensure you have something in stock before they visit the shop.
  • Online events. More retailers are hosting events to show off new products and offer education –  Zoom, Facebook live and similar events. Unboxings, educating on new products meet the maker and more.
  • Christmas has started early. Yes, we are seeing Christmas purchases already in businesses that are offering Christmas stock.

While the pandemic has disrupted business, in that disruption are opportunities. The Victorian situation is a reminder that disruption is not temporary. We think history will show that winners will be those businesses that adapted early and were able to finesse their offering and processes as the market demanded.

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Tower Systems helps small business retailers pivot to online with POS software connected Shopify sites

More and more small business retailers are embracing the pivot to online as covid continues to impact in-store traffic. The covid pivot is more about getting online, for sure. It is about small business retailers finding new category opportunities to serve through their existing business operation.

That is the covid pivot, a turn for the business to attract new shoppers and to do this through an online model that leverages existing physical store infrastructure.

Tower Systems is grateful to serve small business retailers in making this covid Pivot, helping them to connect their POS software to a beautiful Shopify site created by our web developers.

Our suggestions cover the technical, operational and the creative. Our customers choose what they want for their businesses. All we can do is speak to our experiences and the experiences of others in making these moves. New are especially attuned to helping small business retailers looking for pivot opportunities as that is net new benefit for them, helping to drive efficiency of their overall business operation.

The covid pivot is real in business, especially small business and even more especially small business retail. covid pivot is a term we have been using since March to describe advice we have provided to small business retailers to encourage and guide their actions to attract new shoppers.

As developers of small business focussed POS software and as web developers of Shopify and Magento websites we are well positioned from these two parts of our company to deliver the tech infrastructure ideal for helping retailers make the most of a covid pivot move.

Jewellers, garden centres, bike shops, fishing and outdoors businesses, toy shops, pet shops, homewares businesses, newsagents and more are all benefiting from the advice and encouragement we offer in this model of the covid pivot to find new shopper traffic for any retail business. Guiding these businesses to make an online move is key and beneficial.  It is timely because of covid even though the need and opportunity were always there.

The covid pivot is defined as the move you make in business in response to, because of and / or thanks to covid to help strengthen the business in an area not historically familiar to you. It is smart, opportunistic and timely. New customers are out there for businesses that pivot to find them.

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UPDATED: state and territory covid grants for small businesses

This is an up to date (as at July 8, 2020) list of state and territory government Covid related grants. There are some new opportunities in this mix compared to what we have shared previously.

Click on the state / territory name for their landing page. Then, where possible, I have links to specific current grants.

Do your research as to eligibility. If you are eligible, do it now as waiting could see you miss out and there will be no point complaining then.

We have sourced this list ourselves, by researching the online information for each state and territory. We help retailers applying if their application relates to anything they may wish to purchase through us.

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Why Tower Systems POS software is a good alternative to MYOB Retail Manager

We are grateful to have switched more MYOB Retail Manager customers to our POS software. Through this latest round of work we have learned more about how our software is a good alternative to MYOB Retail Manager.

Each time we bring convert someone from MYOB Retail Manager we learn more about our MYOB Retail Manager alternative, how we can specifically help and guide retailers to walk that path with us.

We respect the place MYOB Retail Manager has played in serving small business retailers. As the alternative to MYOB Retail Manager, Tower Systems seeks to help those retailers move beyond where they sat, to lean into opportunities of change in physical retail as well as online.

So, here is feedback from folks who have embraced our MYOB Retail Manager alternative.

  • We loved that we could start again with our data. We have used MYOB Retail Manager for many years and had not been ideal in our management of the data. The stock was right but the stock on hand was wrong. So switching allowed us to clean the data.
  • Tower were great. They took our MYOB Retail Manager, looked at how we used it and provided advice on how to take that generational leap we needed to shift our business up a notch or two, to make it more viable and competitive.
  • We loved that even though we moved on from MYOB Retail Manager we could keep using MYOB for our account ting software. That was important to us. Tower were great in respecting this.
  • Our data was a mess. We had used MYOB Retail Manager for many years over many different staff. The Tower people helped us get completely clean and accurate data and that has made a huge difference to our business.
  • I loved that they gave us unlimited training.
  • I loved that the people selling and supporting the Tower software and from the same company as the people who write the software. I was tired of dealing with people who were not from MYOB.
  • I love that I can rent the Tower software.
  • I liked that there was no pressure. I first looked at Tower a year and only made the switch from MYOB Retail Manager three months ago. They did not pressure me. This was important to me.

We are grateful for the users of MYOB Retail Manager who have joined our user community and look forward to welcoming more.

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Tyro EFTPOS for small business retailers through POS software

Tyro EFTPOS has been integrated with our Tower Systems POS software for small business retailers for more than ten years. The Tyro integration is simple, effective, seamless and fast… all factors that matter to small business retailers keen for a smooth counter operation for their businesses.

The thousands of retailers using the Tower Systems POS software for specialty retail can bank on Tyro for delivering counter and mobile based EFTPOS access, including through the Tower Systems Retailer Roam product that takes retail on the road, out of the shop and into the field, the markets and the farm gate.

We like Tyro because it is a smart interface, one that works well for small business retailers, delivering EFTPOS solutions that are best-practice and secure.

Through the recent COVID-19 challenges, Tyro has been our preferred payment solution for small business retailers, as it offers contactless EFTPOS integrated with the Tower Systems Point of Sale software.

At Tower Systems, we use Tyro EFTPOS in our own shops and have done so for many years. We like the streamlined operation, the security, the speed and the ease of settlement. Tyro makes doing business a breeze for our retail shops and we think many retailers using Tyro EFTPOS integrated with our POS software would agree.

Tower Systems is well positioned thanks to a solid relationship with Tyro and our experience across eleven specialty retail channels. The Tyro and POS software solution is robust, proven and used in more than 1,000 retail outlets in Australia.

Together, our integration is regularly updated, ensuring it is current and continues to be useful in serving the evolving needs of small business retailers. This matters now more than ever, because the environment of the retail industry is constantly changing.

Working with the tech folks at Tyro, we are able to deliver an integrated Tyro and POS software solution that is dependable, useful and financially rewarding.

Tower Systems offers first level support for retailers using the integrated Tyro and POS software solution, offering a one stop shop support entry point, delivering fast access to help on any Tyro related query. We pass these queries to Tyro’s 24/7 Australian-based Customer Support team if they are outside our remit. In both support cases, most are easily handled and retailers are able to get back to business quickly.

Tyro is a breeze to work with. We are grateful for the relationship and the value it brings to our small business customer community.

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Click frenzy for Tower Systems POS software customers

We are thrilled to bring a click frenzy like opportunity to the Tower Systems small business community.

If you have a website, come and join our small business to small business promotion. To promote the websites of Tower customers to other Tower customers, we invite you to set up an offer code – [redacted] – in your website to run from July 6 to July 31, giving those who use the code a discount, which you set.

This is a click frenzy opportunity with a difference. It is within our small business POS software user community only.

Email Tash, our admin expert, your web address, one line on the product categories and the discount the code delivers. Our advice on the discount is be bold with a discount designed to help you get icing on the cake type sales, sales you would otherwise not get.

Here are two examples from us:

www.cutenessoverload.com.au; all things cute; 25%.
www.mintcoinshop.com.au; coins from the Royal Australian Mint; 10%.

To ensure consistency of information in the list we will share with our customers, please follow this standard.

Our goal here is to help you show off your website and to, hopefully, get more small business retailers buying from small business retailers. We want to give you a valuable click frenzy sales boost of online sales.

Ours is a diverse small business community. We’d love to see this diversity reflected in the range of websites that join this promotion.

We will only promote it to Tower Systems customers. That is to 3,000+ small business retailers.

Plus…

We will include a list of all Tower POS software connected retailers who send us the above information on our own website. This will be a new page we create: Retail Businesses We Love. That listing will have your business name and web address. We will not publicly share the discount code. The goal of the listing is to give you another backlink.

This Tower Systems small business retailer click frenzy opportunity is another way we are working with and helping our small business retailer community to reach people and to drive business opportunities from other small business retailers.

Our click frenzy campaign also helps small business retailers expand the reach of people to their new websites and through this to get more experiences about online sales.

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R3: new generation POS software made in Australia for Aussie small business retailers

Hundreds of small business retailers have installed R3, the next generation POS software from Tower Systems. R3 is a technical step forward in small business POS software.

Its release last week is the culmination of months of beta testing and acceptance testing through partners with which Tower Systems connects through its POS software.

  • R3 POS software delivers access too a fresh and current design look and feel. It is 2020 sostfwasre for the 2020 marketplace.
  • R3 POS software uses a stronger and more robust data management system providing safe, secure and fast access to business data.
  • R3 POS software is written in a langauge that is forward leaning, setting Tower Systems and it customers up for wonderful advance opportunities in the back half of this year and into next year.
  • R3 POS software delivers new facilities, bonus facilities through which retailers can extend their businesses.
  • R3 POS software delivers a replacement of core facilities. Yes, we did a Marie Kondo, thanking parts of the software for their service and letting them go, replacing them for completely new, completely rewritten facilities, that truly spark joy.

Our R3 release is us investing in the future of the small business retailers we serve and those we are yet to welcome to our Tower Systems small business retailer community. The project itself began three years ago and involved more than 10 IT professionals working together to design and build awesome next-generation POS software for our specialty retail channels. This team did this work while our existing software was itself enhanced and supported.

The million dollar plus project is an investment we are proud to have delivered for our customers and for our own community working in the Tower Systems business.

This is what POS software companies do. They make software. And, making software is complex, expensive, time- consuming and inexact. hence, the long beta release program as we finessed the software to ensure it served the needs of our customers.

R3 is truly innovative POS software. It is backed with excellent help and training, seamless data conversion and more as we take the hands of our small business retail customers and bring them to the new world of R3, next generation POS software for small business retailers in Australia and New Zealand.

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Discount vouchers: differentiating loyalty in POS software from Tower Systems

We are grateful for the success our discount voucher facilities in our POS software have delivered to small business retailers since February 2013.  Last week, we got together with a small group to explore the discount vouchers and to understand the opportunity operationally in small business retail.  Our goal was to record content for others. Here is a video of some of that meeting.

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Instant asset write-off options for small business retailers

Harvey Norman is engaged in ad ad blitz right now pitching to businesses for instant asset write off business prior to June 30. They are spending big to entice businesses to spend big with them.

Click here to access the instant asset write off information on the Tax Office website. We think it is important that businesses act on up to date advice from the government authority overseeing the tax write off program.

This year, some shelter changes were made to the instant asset write off program:

From 12 March 2020 until 31 December 2020 the instant asset write-off:

  • threshold amount for each asset is $150,000 (up from $30,000)
  • eligibility has been expanded to cover businesses with an aggregated turnover of less than $500 million (up from $50 million).

Here at Tower Systems, our interest is small business retailers and, in particular, helping them with our POS software written for a range of niche specialty retailers. This is POS software made in Australia for their types of businesses.

Installing our POS software and related infrastructure is an eligible purchase for any business, it meets the criteria for the instant asset write-off program. Our POS software could be financially beneficial and operationally beneficial to a business this financial year. Our focus, through good use of the POS software, is to help small business retailers run more efficient and valuable businesses.

  • Computer hardware purchases.
  • Tablet, iPad and similar purchases.
  • Network infrastructure purchases.
  • Printer, scanner, scale and other purchases.
  • Software.
  • Software support.

All of these and other expenses can be investments that help any retail business and they could be useful when the and retail business is planning to tap into the instant asset write-off opportunity.

The Tax Office and accounting professionals are the ones best positioned to guide any purchase, to help any business ensure they purchase to maximise their spending and deduction opportunity.

Our job here at Tower Systems is to help small business retailers leverage our POS software for the best possible use in a business, for management certainty and through this to drive the best value possible for a business. Oh, and to help those in the business enjoy the business.

Any retail business keen to explore instant asset write-off opportunities can speak with us here at Tower Systems and we will help as much as we are able. We also appreciate specking with accountants, to ensure that any transactions meet they requirements they identify for their clients.

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Newsagents accessing Epay through Tower Systems POS software

Tower Systems has released updated newsagency POS software for newsagents with Epay integrated, delivering direct newsagency sales counter access to Epay products and services.

This integration is approved by Epay through their worldwide operation. It is the result of several months work following exacting integration standards set by Epay.

From within the POS, at any point in a transaction, newsagents can vend Epay voucher product including phone recharge and more. There is an initial set of Epay voucher products in the first release with Epay set to release more as they develop more supplier relationships.

Newsagents are grateful to Epay for their embrace of newsagency POS software to provide an alternative to the POS software integrated Touch Networks IT vending platform, which is being decommissioned by Afterpay Touch.

The Tower Systems Epay POS software integration also allows for handling refunds. This, too, follows the required Epay standards.

To help newsagents be ready, Tower Systems has engaged in daily email communications with its 1,700+ newsagent customers. It haas also sent print newsletters as well as fielding many calls and other contacts from its broad customer base. The company’s goal has been to ensure that newsagents are fully informed and prepared for the switching off of Touch and the turning on of Epay in many businesses that have not been running Epay.

In addition to releasing new software, Tower Systems has published peer-reviewed advice through three comprehensive knowledge base articles on setting up and using Epay integrated with the Tower POS software. The company has also produced a training video to help newsagents make the most of the Epay opportunity in their retail businesses. Also, Tower is providing personal support and training for any customer who asks for help with the new Epay integration.

Not all newsagency software platforms have been approved for integration with Epay. Tower Systems is grateful for having been chosen and for the support of the Epay experts as we have brought the opportunity to life over the last few months.

2020 has been a challenge;lenging year for retailers. This new integration with Epay is a wonderful piece of good news, something to celebrate, something for which to be grateful.

Epay is live! The Tower Systems development and suppo9rt teams have once again delivered for small business Australian newsagents.

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Stocktake using POS software for small business retailers

Here is a video of a Zoom meeting we held for our POS software customers last week. The core reason for the meeting was to record this and make it available to our customers as free training.  Since release, the view numbers and feedback have been terrific. We have many more training videos online for our customers.

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Tower Systems helps MYOB Retail Manager POS software users switch to fresh and evolving POS software

We grateful to welcome more retailers from their use of the MYOB Retail Manager software to our Tower Systems POS software.

With major updates released several times a year and the content of these updates being guided by customer suggestions, the Tower software solution is fresh and made for today.

Just this week we have released a major tech innovation with a more robust database platform, a major software development language refresh and a tech interface refresh. These advances plus the addition of new functionality provide our customers with certainty as too the usefulness of our POS software today and its direction into the future.

While MYOB Retail Manager has served a need in retail businesses for years, the Tower Systems Point of Sale software solution is more current in terms of tech and more current in terms of specialty market retail. Plus, the software is backed by locally based software support specialists who work as part of a 24/7 help desk service serving small business retailers in Australia and New Zealand.

More and more MYOB Retail Manager users are switching to the Tower Systems POS software. Tower can offer a direct link to Xero cloud based accounting or a data feed through to MYOB for accounting management from that platform.

We offer data conversion services for any data we can extract from MYOB Retail Manager if our new customers want to bring their data across. Plus, we offer comprehensive one on one training at installation and for years following installing – helping our customer learn as and when they would like to.

Compared to MYOB Retail Manager, Tower Systems POS software customers have access to the leadership team of the company. They also have access to a transparent online platform from where they can make software enhancement suggestions and have these voted on by other customers. This is a key factor in the perpetual evolution of the Tower POS software, it is key to keeping it fresh.

Fresh POS software matters today as retail continues to change. Software changing with retail is a useful tool in retail businesses that want to remain competitive. We think this is where we serve MYOB Retail Manager customers well. We offer them a pathway forward.

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Bringing Epay to life for Australian newsagents through newsagency software

The 1,700+ newsagents using our newsagency software are set to benefit from a professional and direct integration between our newsagency software and Epay, the worldwide platform for phone recharge, ticketing and other e-vouche services.

We have delivered direct access to Epay in our Retailer 3 POS software, generationally advanced newsagency software designed for the newsagency of the future. This is newsagency POS software for 2021 and beyond. It is new, fresh, energetic and flexible.

We are thrilled to bring Epay to life for newsagents through our newsagency software.

Thanks to the Epay approved integration, our 1,700+ newsagency software retailers will be able to tap into a suite of products for which they do not have to carry inventory. They can leverage basket depth as well as new traffic. The opportunities are wonderful and we are thrilled to be in a position to deliver these for our customers.

We have gone about the Epay integration in a through and diligent way, fulfilling their standards and working with their tech people on this innovation for the partnership, and all in pursuit of serving Australian small business newsagents who want to continue to offer tolling, ticketing, voucher and recharge products and services from their businesses.

By delivering the Epay POS software integration in our Retailer 3 platform we have delivered a sweeter, faster, more technically advanced and more complete solution in service of newsagents having a brighter and more relevant business future. Can you feel how excited we are to be delivering this?! We hope so. This is a good day. Especially since we have delivered this advancement for newsagents at no cost to them. We are pleased to have been able to do this, to bring inn ovation to the local Aussie newsagency sales counter for no capital investment.

Newsagents who were using the Touch Network platform on the Ezipass platform for selling these voucher based products can rely on the Tower Systems newsagency software Epay integration to provide smart and easy access to these products from the POS screen, easily, quickly and without having to connect to third party software. This is a our integration to international standards.

Tower Systems is proud to serve Aussie newsagents, a channel that remains vital to local towns in providing access to essential products and services.

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Free stocktake training for Tower Systems POS software users

We are all set to go for our free live POS software stocktake training Zoom meeting this morning. We will share time saving tips, data accuracy tips and more as we share train ing on how to stocktake using our POS software. We will cover a full stocktake, a spot stocktake and a custom stocktake.

Better still, we will record the meeting and make it available t all of our POS software customers along with our articles of advice on stocktaking and our free one-on-one training on stocktaking.

This end of financial year, Tower Systems has you covered for stocktakes.

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SEO assistance for Australian retailer websites

Tower Systems offers small business retailers a comprehensive SEO services website marketing package that aims to help the target website to attract more visitors. This is offered as part of our POS software connected website development services for small business retailers.

SEO, Search Engine Optimisation, can be complex and misunderstood, and confused with SEM, Search Engine Marketing. Click here to see a video of a discussion we had with customers about SEO and SEM for small business retailers. This video is an example of our transparent approach in helping small business retailers in the areas of SEO and SEM.

If you have a website and are keen to see it rank more highly online, for a modest fixed price of $990.00 (inc. GST) we offer the following SEO package of services:

  1. We will keyword target the site with 30 – 40 backlinks, to help Google more easily find your site. Backlinks are a critical factor in driving Google ranking.
  2. We will report on current your traffic and provide a PDF of a detailed report. This will provide insights that can help retailers to enhance the website to better improve SEO performance.
  3. We will report on current keyword traffic and provide a PDF of details. This, too, will help in SEO related decisions as to site structure and landing page optimisation to help drive search results.
  4. We will email advice on suggested POS software connected website improvements. This advice will cover SEO as well as SEM opportunities.
  5. We will provide advice for you on how to get others to link to your site, to further drive shopper traffic for the website.

We created the SEO services package in response to requests from retailers using our POS software connected to websites. They were keen to learn how we had been able to get other consumer facing websites ranking well.

The work is undertaken by our SEO professionals in a timely and transparent manner. The work is based on our own years of experience driving outcomes for our own various e-commerce sites pitching a broad range of consumer goods in several niche categories.

The work would commence within a week of being ordered and would be completed within 2 weeks.

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iPad POS software offers flexibility for small business retailers

Retailer Roam from Tower Systems is portable iPad POS software, offering retailers to sell where they want, when they want and how they want.

A counter is not needed.

A shop is not needed.

That’s right, you can sell from the back of the car or a trunk, at a market, at someone’s one. This is portable POS software, I{Pad POS software for people on the move.

This is truly portable iPad POS software that you can access from the app stores for retail on the go. It’s Australian made and Australian supported for small business retailers.

This iPad POS software can also connect to Shopify and Magento websites, too, offer online, in-store and on the road sales. It’s flexible, made for retail today.

Better still, thanks to the support of the federal government’s ipAustralia trademark and rights agency, retailer Roam is being trademarked to us for iPad POS software in service of retail businesses.

Here is a list of what retailer Roam can do for any retailer today:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

What a great list! This is iPad POS software made for businesses on the go. You don’t even need internet access to transact.

This is a cloud based POS solution, bring iPad POS software to live in an affordable and useful package for small business retailers like garden centres, farm supply businesses, fishing and outdoors retailers, jewellers, pet shops, makers, artists and more.

Retailer Roam is a tablet app-based iPad based POS software solution. The app runs on Apple iPad and Android based tablets. It can run connected over WiFi or any other network. It can also run disconnected, syncing when connected again to a network at a later time.

As the name suggests Retailer Roam enables the business to roam to transact sales. You can accept cash, EFTPOS (Tyro Integration), Invoice an account or create a LayBy. Selling is through a screen designed specifically for Retailer Roam and the devices on which it would be run.

We are grateful to bring this opportunity to life.

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Cloud POS software for small business retailers, made and supported in Australia

Our Australian developed and supported cloud POS software for small business retailers serves the specialty needs of: garden centres, produce businesses, farm supply businesses, fishing and outdoors businesses, toy shops, pet shops, newsagents, jewellers, adult shops, homewares shops, gift shops, firearms dealers, butchers and more.

Specialty retail is our thing.

Serving POS software in the cloud is also our thing.

Using our cloud POS software, retailers can tap into the benefits of managed IT infrastructure without having to install the software themselves, locally on their own computers. While they can do that if they wish, we offer our cloud POS as a solution for those keen on being shielded from this work.

Cloud POS is fully functional for the retail businesses we serve in our focus on niche retail channels. We can  host through our professional hosting relationships. Alternatively, you can host through any platform you prefer. We offer complete flexibility in our cloud POS hosting options, in service of genuine flexibility for our retail small business partners.

The big question often asked is what is cloud POS and do I need it? Cloud POS is POS software, running on a hosted computer not located in the business.  It usually comes with automatic backup, easy access, speed, built in redundancy and more. I can also come with no need to update the software as it is updated by the software co. With us, you choose the level of cloud POS that is right for your own business needs.

Tower Systems has offered cloud POS solutions for the last fifteen years to small single shop businesses through to bigger small businesses. One customer has more than 15 outlets connected through the cloud. No matter what size your retail business, our cloud POS solution can be in service of your needs.

Now, if cloud is not the right fit for you, we offer desktop, local server access too. You can choose the level of tech that is right for your own business needs. As we say, we’re here to help – that is why we appreciate conversations to make it easy to determine what works best in your situation.

Cloud POS is a terrific and easy to access solution for many different retail business situations.

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Join the largest community of newsagency software users in Australia.

There is no doubt there is strength in numbers. In a newsagency software sense, the strength of our 1,700+ Australian newsagency business community benefits from:

  • Reliability. We are here when you need support.
  • Up to date. Our customers vote on changes they want to the software. Enhancements are regular. Software value improves over time.
  • Business help. Beyond the software, we help uncover and reduce theft, as well as advice and support streamlining processes.
  • We own and operate newsagency businesses ourselves. We walk in your shoes every day and this makes a real difference.
  • We meet all industry and supplier standards in retail and home delivery.
  • Personal support. Beyond the software, we will help you in any way we can, to the best of our ability.

In addition to newsagency software, we also develop (in Australia) websites for Australian newsagents, helping plenty get online with awesome websites.

We are a well-resourced Australian POS software company serving Australian newsagents. This is good news for newsagents.

  1. Tower Systems will not leave the newsagency channel.
  2. We will fight for you. Beyond our software, we will help with supplier issues, business strategy and other challenges you confront.
  3. Our software continues to evolve. We release updates regularly. You choose when to load them. Each is thoroughly tested for you.
  4. We own newsagencies. Yes, we walk in your shoes.
  5. No locked-in support fee.
  6. Lower support costs. No mates’ rates for a select few.
  7. Fast support. Most calls are handled when you call.
  8. Transparent support. At any time, you can see how many help desk calls we are working on and how many we have closed that day.
  9. Support escalation. We have an escalation process should you be unhappy with a support call.
  10. Easy management access. The leadership team of Tower Systems is available to you. We take customer service seriously and personally.
  11. Updates when you choose. Updates are not forced on you.
  12. You are listened to. We offer the only transparent, user driven, software enhancement suggestion service.
  13. Free training. Long after you install our software you have access to free personal training to refresh knowledge or cover new facilities.
  14. More integrations. Our direct links to Xero, Magento, Shopify and WooCommerce offer direct link options to help you grow.
  15. Business management insights. We can look at your business performance data and provide a personal analysis of what we see
  16. Owner access. Call Tower owner, Mark Fletcher, on 0418 321 338 or email mark@towersystems.com.au.
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Australian made POS software for Australian indie retail businesses

We are proud to offer Australian made and Australian supported Point of Sale software for specialty retailers.

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Why Australian made Point of Sale software is important to Australian retailers

Australian retailers benefit from using Australian made and Australian supported Point of Sale software.

Of course we would say this, we are an Australian Point of Sale software company. We want you to buy from us. That is true. But moire important, we want you to buy Australian.

If your local Australian retail businesses ever pitches shop local, then where you source what you use and sell in your business matters. The COVID-19 pandemic and the economic response has brought that into sharp focus. It has helped us understand that our local economy matters.

Being an Australian Point of Sale software company we are focussed on serving here and nearby, like in New Zealand, Fiji and other pacific nations.

Buying your Point of Sale software local…

  1. Keeps jobs local.
  2. Drives local tax revenue.
  3. Nurtures tech skills development locally.
  4. Ensures more relevant software because it have been developed locally.
  5. Provides access to more timely and local support.
  6. Puts your closer to the developers and therefore more likely to influence enhancement.
  7. Gives you a perfect answer for people who ask how much of your business is local.
  8. Nurtures Australia to bee smarter.

The economy is circular. People shopping in your shop need money for their purchases. The most valuable money they can bring into your business to spend is that which they have earned locally. The more your buying supports local jobs the better for your business and every there local business.

The cliche is true, we’re all in this together. This is at the heart of why shopping locally for inventory and business infrastructure matters, it is why buying Point of Sale software locally matters.

Tower Systems is a proud local POS software company. We proudly make our software for local retailers. We are grateful to the 3,500+ local retailers who have partnered with us duo far on our journey. We are proud to have given so many their start in work and for many of those to contuse to offer them valuable and enjoyable employment – in creating land supporting locally made Point of Sale software.

We’re local. We’re proud. We’re making a difference, every day.

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Tower Systems Point of Sale software helps small business retailers through COVID-19

Point of Sale software from Tower Systems has been helping small business retailers navigate the challenges and leverage opportunities of this COVID-19 world.

Here we are almost four months in and COVID-19 is here and has fundamentally changed retail. The Tower Point of Sale software has helped retailers to quickly identify trends and thereby to respond to these in a competitive and timely manner.

In a more practical way, the Tower Point of Sale software has helped retailers access federal, state and local government funding support through the provision of accurate records that are key to meeting application criteria.

From a health and safety perspective, the Tower Systems Australian made Point of Sale software has helped retailers with shop floor management and staffing scheduling. This is key to providing a COVID safe working enviro9nment while helping the retail business to serve and transact.

More broadly, thanks to POS software Shopify, Magento and WooCommerce integrations, the Tower Point of Sale software has helped independent and small business retailers to transdact online for click and collect as well as for delivery. While often created in service of existing and local shoppers, the online connection has helped these retailers to find new shoppers who would otherwise not have known about the business.

Of all the COVID-19 related opportunities leveraged in the Tower Systems Point of Sale software, it is the insights offered through the data collected and curated by the software that offer the most value as this lays out a path ahead that is specific to each business using the software.

We have seen COVID-19 play out differently in different businesses. Some are up. Some are down. In almost all businesses there has been a shift in what sells and it is this shift, unique to each business often, that is most important to small business retailers.

Tower Systems has backed its software with COVID-19 workshops for its retailers, showing them how to use the software to better understand the COVID-19 impacts and opportunities in each business. This training and assistance is on-going as COVID itself is on-going.

Small business retailers in the Tower Systems POS software user community are, overall, trading well and with certainty that the software they are using helps shine a light on a path forward while at the same time offering understanding for the pathway behind.

2020 is proving to be a fascinating year in retail. We are grateful to our customers for their support and trust.

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Newspaper closures, small business newsagents and local communities

Toower Systems is proud to serve 1,700+ small business newsagents in Australia. Yesterday, our CIEO Mark Fletcher, shot this 10 minute video in which he talks abut the newspaper closures announced last week and the implications and opportunities.

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Advice for small business retailers considering selling online and the big challenge many face

In our work developing, selling and supporting Point of Sale software and Shopify and Magento websites connected to our POS software, we have been fortunate to curate advice for retailers who embark on the journey of selling online.

In this article we explore the most common challenge we see retailers confront: what to sell online.

Taking your retail business online is critical, right?! Especially since COVID-19 hit.

The need to offer click and collect, curbside pickup as well as local and further afield shipping is a vital customer service.

Reaching shoppers who are not nearby and may never visit your area is also critical as it broadens the reach of the business.

A big challenge we see experienced retailers confront is what to sell? They know they do not want to take everything in their physical shop online. Often, they want the website to be specialty, to stand for a unique need or product niche.

The question is what? What to have the website be known for, to focus on?

It’s a business start-up question in many respects, a question anyone starting a business from scratch needs to consider. This is why some experienced retailers find it challenging to know where to start as they first have to disconnect thinking about the website only in the context of the current physical business.

Our suggestion is that you own the challenge for yourself. While you could have someone come up with the idea for you, then the idea would be theirs.

Think about your website as a start-up, but probably related in some way at least in part to what you do or could do in your shop. By being known for something, a product category or niche you can be more easily found online. And that right there is the key – being found online.

So, the real question is what are people looking for? We can help with that as we have access to tools that track what people in Australia are looking for. We will gladly do this research for people getting a website developed by us. However, we need a starting point for the research – which back to the entrepreneurial question about the niches that interest you. This has to come from you. You have to own the site focus.

We appreciate that it can feel daunting to start a business from scratch. Maybe, for you, an easier option is to take one or two departments of what you sell currently online. That can be an easy start. We suggest this as it gets you experiencing online. That experience can be leveraged as you evolve your online business.

Remember this – where you start online is never where you will end up. That is our own experience with our online businesses. We have learnt a ton and continue to evolve our sites.

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Valuable facilities in our small business Point of Sale software

Every week we hold free online workshops where we take people into the software from a business management perspective. Here’s a video of part of one session from a few days ago. We are grateful to our customers for their engagement and interest in these sessions.

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