Tower Blog

A blog about smart POS software for independent small businesses.

Category: Jewellery software (page 1 of 23)

Shopify website development in Australia

Tower Systems continues to develop beautiful Shopify websites for small business retailers in Australia.

Our Shopify development work is 100% done in Australia, by developers who work for our company, in Australia.  This matters because our team members understand Australian retail. They also understand how to connect the Shopify websites to POS software, like our own POS software.

Our Shopify website development is done on a fixed price basis. We do this in service our our retail business customers, specialty retailers with specialty needs. We provide a comprehensive plan as well as a terrific hand over document that outlines how any retailer can get the most from the Shopify site.

As a partner of Shopify, we bring the latest insights and tools to life in each website that we develop for our our customers. As Shopify evolves, so do we. we participate in Shopify conferences, face to face in Las Vegas and Toronto as well as online, to ensure we are up to date and reflecting the opportunities of their platforms.

Our POS software connected Shopify websites that we develop offer easy access to AfterPay, ZipPay, Humm, PayPal, click and collect, Sendle and more in terms of seamless integrations. These, plus social media integrations, offer true connectivity between our Shopify websites and the retail businesses they bring to life online.

Designed to serve your needs, the Shopify websites we develop are done in collaboration, with regular communication, offering our customers opportunities to learn with us so as to make using and adjusting the site in the future easy and smart of the retail business.

Tower Systems undertakes Shopify website development primarily for small and independent retail businesses. These customers are at the core of our business. The work is done 100% in our website development team, which is based in Melbourne, Victoria, Australia. We have a separate development team for our POS software.  But … both teams work together to deliver seamless connectivity from which our small business retail customers can benefit.

Our fixed price approach to Shopify website development is clear, transparent and thorough. we have a wonderful portfolio of sites delivered already. we’d be glad to share details with anyone interested in Shopify website development for their retail business.

To find our more, please reach out to our sales team at sales@towersystems.com.au.

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Small business retailers benefit from POS software tools made for them

Details matter when it comes to specialty POS software for speciality retailers. Here are some highlights of detailed facilities in our specialty retail POS software:

  • This software doesn’t care about your feelings. It cares about facts and report those facts to you, so you can make decisions based on them.
  • It comes with a free therapist. If our software does hurt your feelings or does something unexpected, we have real Aussies & New Zealanders ready to make you (and the software) feel better.
  • It won’t forget your mates birthdays (or any birthday).  Excellent marketing tools allow you to keep in touch with customers based on previous purchases, special events, and yes… birthdays.
  • This software does not play favourites. If a staffer is stealing from you or misbehaving using the software, it will out them, without emotion.
  • You can your experts. Take product care and use knowledge from your best people and share it with customers on receipts, easily.
  • Stick it to big business. They can’t compete with our awesome loyalty tools.
  • Sell anywhere, any time. Retailer Roam is awesome.
  • The online pivot. We develop websites and awesome POS software.
  • Click and collect. It’s easy, safe and managed.
  • Seasonal reordering. Based on evidence.
  • Pitch local. Consistently, through your software.
  • Age check. Offering compliance check for age restricted products.
  • Getting rid of customer order books. Paperless is faster, safer.
  • Postcode capture. Knowing your reach can amaze you.
  • Product care advice. Selling you and your knowledge can drive sales.
  • Product warning notice. Ensure they understand care of what you sell.
  • Bundling for safer shopping. Bundles / hampers that make shopping easier.
  • Contactless EFTPOS. Integrated. No keystrokes. Great rates.
  • Job service management. Track repairs and jobs from the quote on.
  • Reducing rep contact. Order on evidence and not on their social skills.
  • Serial number tracking. When it matters, it matters.

Tower Systems developed and supports POS software made for specialty retailers in Australia and New Zealand. Our focus is only on local, indie, small business retailers, specialty retailers who differentiate by being specialist at what they do, like us.

We are grateful to our more than 3,000 customers who have faith us us every day.

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Specialist POS software functionality for jewellers

In our specialty jeweller POS software we have developed genuinely jeweller specific specials functionality for jewellers.

Here is one good example: jeweller product pricing labels. When we created our first generation of jeweller labels 20 years ago they were specific to the needs of jewellers but one design, with multiple parts. When we completely re-wrote this part of our software a couple of years ago, after comprehensive customer consultation, we made them flexible, powerful and thereby enabled jewellers to control more details.

Jewellers love the control they have, that they have flexibility as to the look and feel of the labels in their business, such that the labels become an extension of their jeweller business brand.

This is what jeweller POS software is all about.

Here is another example: using our smart stock manager tool, our POS software customers can safely manipulate the data in a bulk way, quickly, efffciently, accurately. We win business from jewellers using other software who do not like that they have to expert the data to Excel, manipulate and re-import. That process is prone to complications.

The facilities we offer save time, reduce the opportunity for mistakes, keep all data within the POS software and allow jewellers maximum safe control over their data.

This, too, is what jeweller POS software is all about.

These facilities and many more are in our POS software, existing today to serve the needs of the jeweller retail and online businesses, purpose built, marketplace tested and recommended by many jewellers looking for software to serve in these areas.

Serving many hundreds of jewellers, we are grateful to be in a position to help jewellers serve their customers and the occasions their customers celebrate through customisable and powerful jeweller specific POS software.

From the shop floor to the sales counter to online to the workshop to the back office, our jeweller retail business POS software continues to evolve to serve the needs of the marketplace, to help jewellers achieve more through our software and to do this in ways that are specific to their types of retail businesses.

Niche retail needs niche retail POS software solutions and that is what Tower Systems is – a vertical market POS software company serving specific marketplaces.

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Helping jewellers embrace the covid pivot

Here at Tower Systems we are all about small business retail. Through our POS software and our beautiful Shopify and Magento websites we help small business retailers enjoy their businesses more and better serve their communities local and afar.

Right now, we are helping many with a covid pivot … funding new shoppers through innovative approaches to business in-store and online, including through new product categories. The covid pivot is the pivot of opportunity and optimism.

Special offer for jewellers: Australian made and Australian supported software for jewellers: R3 … just released.

Covid has been particularly challenging for jewellers. We have an offer designed to help you grow a more valuable and enjoyable business.

We are making our Australian made jeweller specific POS software available at half price for the next 3 months, until September 30, 2020. We have developed this in consultation with jewellers, to serve the needs they have explained to us, to address their specific circumstances.

  • Monthly rental goes from $199.00 to $99.50.
  • Onboarding – setup and training – goes from $2,750.00 to $1,375.00.

This is for unlimited licences per location. Software support is included. Software updates are included. Once installed, unlimited training is included.

Last week, we released R3, fresh new software for Jewellers. This is a major technical refresh including a complete visual refresh.

If shopping local matters to you, consider our software. Contact a specialist:

  • VIC / SA: Tim Batt 0401 833 917 tim@towersystems.com.au;
  • QLD / NT / WA: Justin Randall 0434 365 789 justin@towersystems.com.au;
  • NSW/ACT/TAS: Nathan Morrison 0417 568 148 nathan@towersystems.com.au.

Our comprehensive jeweller POS software offers many benefits embedded in the software without needing to rent third-party tools, including:

  1. Colour, size and style: Easily track sales at a granular level.
  2. Club pricing: Helps you attract community group members.
  3. Repairs: Easily track & manage repairs & communicate with customers.
  4. BOGO: Increase sales with buy this and get that bundling.
  5. Warranty: Track details and leverage this for customer service.
  6. Bring them back: Target market for birthdays, anniversaries and more.
  7. Sell anywhere: Using our Retailer RoamTM sell anywhere app.
  8. Sell anytime: With our Shopify / Magento / Woo integrations.
  9. Special orders: Easily manage special customer orders.
  10. Awesome loyalty: Guide one-time and regular shoppers to spend more.
  11. Seasonal reordering: Easily reorder inventory based on seasonal sales.

You can rent our software for $99.50 a month, giving you:

  1. Australian developed and supported jeweller business POS software.
  2. Unlimited computer licences for your location.
  3. Software updates as we release them.
  4. Shopify / Magento / Woo link. Easily sell online from your POS software.
  5. Xero link. Easing bookkeeping costs and streamlining accounting.
  6. Our OzBiz link. This helps you link to MYOB and Quicken through OzBiz.
  7. Tyro link – safe, fast and easy EFTPOS link for streamlined sales.
  8. PC Eftpos link. This offers easy EFTPOS processing for the major banks.
  9. Easy buy now pay later options with Zip Pay and Humm.
  10. Support – help desk access.
  11. Training – unlimited one-on-one training over the phone.
  12. User documentation. Access to our searchable knowledge base.

Rent for $99.50 each 30 days, in advance. It can be cancelled at any time.

We have a structured and personalised on-boarding process, done in your business. The up-front on-boarding fee is $1,375.00 (inc. GST). This includes:

  1. A pre-installation training and information pack.
  2. Pre-installation planning assistance.
  3. Installation and training. Delivered remotely. On-site is more.
  4. Data conversion. Conversion of all data possible (within reasonable time constraints). This is a two-step process:
    1. Pre-conversion. We extract and check your data.
    2. The conversion itself. This is done as part of software installation.
  5. Personal priority support.
  6. Personal, post-installation follow-up.

We are local. Tower Systems is an Aussie POS software co. serving 3,500+ specialty businesses. If you think we could help you, please call…

  • VIC / SA: Tim Batt 0401 833 917 tim@towersystems.com.au;
  • QLD / NT / WA: Justin Randall 0434 365 789 justin@towersystems.com.au;
  • NSW/ACT/TAS: Nathan Morrison 0417 568 148 nathan@towersystems.com.au.

We are grateful to business owners and staff in your channel who guide our software development. Their advice helps us make more useful software.

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iPad POS software offers flexibility for small business retailers

Retailer Roam from Tower Systems is portable iPad POS software, offering retailers to sell where they want, when they want and how they want.

A counter is not needed.

A shop is not needed.

That’s right, you can sell from the back of the car or a trunk, at a market, at someone’s one. This is portable POS software, I{Pad POS software for people on the move.

This is truly portable iPad POS software that you can access from the app stores for retail on the go. It’s Australian made and Australian supported for small business retailers.

This iPad POS software can also connect to Shopify and Magento websites, too, offer online, in-store and on the road sales. It’s flexible, made for retail today.

Better still, thanks to the support of the federal government’s ipAustralia trademark and rights agency, retailer Roam is being trademarked to us for iPad POS software in service of retail businesses.

Here is a list of what retailer Roam can do for any retailer today:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

What a great list! This is iPad POS software made for businesses on the go. You don’t even need internet access to transact.

This is a cloud based POS solution, bring iPad POS software to live in an affordable and useful package for small business retailers like garden centres, farm supply businesses, fishing and outdoors retailers, jewellers, pet shops, makers, artists and more.

Retailer Roam is a tablet app-based iPad based POS software solution. The app runs on Apple iPad and Android based tablets. It can run connected over WiFi or any other network. It can also run disconnected, syncing when connected again to a network at a later time.

As the name suggests Retailer Roam enables the business to roam to transact sales. You can accept cash, EFTPOS (Tyro Integration), Invoice an account or create a LayBy. Selling is through a screen designed specifically for Retailer Roam and the devices on which it would be run.

We are grateful to bring this opportunity to life.

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How our specialty POS software helps retailers connect with events in the lives of their customers

Here is another fresh video from one of ur specialists on how our awesome events tools help small business retailers serve their customers.

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Helping small business retailers with safe contactless selling through smart POS software

Using our POS software, contactless selling is easy for small business retailers:

  • Sell from the front of the shop using our portable Roam POS solution.
  • Separate your register from the counter with our Roam solution.
  • Sell from your van or car, taking your business to the people using Roam.
  • Sell online for click and collect – through Shopify, Magento and Woo.
  • Sell online for safe, curbside pickup.
  • Sell online for delivery anywhere.
  • Sell in-store and get contactless payment.

We are grateful to offer software that facilitates these benefits. We also also grateful to be welcoming new customers to our community as they gear-up their businesses for a fresh and safe approach to retail in what is a new-normal economy.

Offering retailers the ability to sell from anywhere, at anytime and using multiple payment methods as well as product pick up and delivery options is 2020 in motion. We have brought retailers to this contactless world who had previously never considered needing such an option.

To have the contactless, potable and remote accessibility to the POS software and full inventory stock away from the counter is liberating for small business retailers as they found new ways of doing business, new ways that help them find new customers.

Freeing retail staff from the counter, helping them sell from ut the front of the shop[ or on the road is providing retail businesses opportunities beyond what they had been doing. This gives customers confidence that the business is safe. It also helps SME retailers to connect with shoppers they may have never met previously.

We offer POS software specifically developed for:

  • Jewellers.
  • Garden centres.
  • Produce / farm supply businesses.
  • Bike shops
  • Toy shops.
  • Gift shops.
  • Firearms businesses.
  • Pet stores.
  • Newsagencies.
  • Convenience stores.
  • Homewares stores.
  • Adult shops.

In addition to awesome POS software, we develop POS software connected websites to help 0ur retailers make the most of the opportunity of selling and winning new customers online, leveraging their Hugh street store infrastructure to sell to more the those in town.

Tower Systems serves in excess of 3,000 small business retailers with POS software that is made for niche specialty retailers.

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Retailers loving POS software video meetings

We are grateful for the terrific feedback from the regular on-line video meetings we have been hosting for the last few months.

While online training has been part of our pitch for years, the increased frequency in this COVID-19 impacted world has helped many retailers stay connected.

From discussing our Shopify and Magento integrations to training in our new software to talking general business topics, we are helping small business retailers connect and this is critical in this shut in world we have right now.

Leveraging our commercial resources to help independent and small business retailers like this is core to what Tower Systems stands for. We will keep it up. We appreciate the terrific support from current and future customers.

This week we have more sessions scheduled including a general COVID-19 discussion among business owners.

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POS software connected websites, made locally

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The only Australian developed software for jewellers

Tower Systems offers the only Australian developed and supported jeweller POS software.

We make what we sell. Our jeweller software is 100% ours. This matters because we can offer a level of support, training and assistance beyond because it is our product, made for jewellers, made to help jewellers run more efficient, valuable and enjoyable businesses.

While other businesses sell jeweller software in Australia, from what we have seen nit is software from overseas, made by others, maintained by others and controlled by others.

Here at Tower Systems we make what we sell and we stand by it and ensure that it serves the needs of our customers.

This matters to jewellers. Our software offers a solution for local market needs. This is differentiating for us. It is also differentiating for jewellers as they can leverage tools that help them focus on delivering local solutions for local shoppers – this helps with shopper outreach and service.

The Tower Systems Jeweller POS software is innovative, flexible and deeply tailored to the needs of local jewellers. We provide a platform of tools for efficient and creative business management and marketing.

Here are benefits jewellers using our jeweller POS software tell us they love:

  1. Easily and accurately sell items by weight or length.
  2. Track serial numbers of what you sell.
  3. Include your own product care information on receipts.
  4. Buy now pay later integration for over the counter sales.
  5. Automate reminders and offers for birthdays & anniversaries.
  6. Automated workshop management tools including text message & email notifications save time.
  7. Benefit from advanced stock performance metrics and tagging.
  8. Easily bulk manage inventory.
  9. Sexy jeweller specific hardware.
  10. Portable POS software on iPad, Surface or similar to sell anywhere, any time.
  11. Reduce the headache of lay-bys with several buy now pay later options.
  12. Perform effortless stocktakes, orders and sales on your phone or tablet.
  13. Save money on bookkeeping by integrating with accounting software.
  14. Offer an online catalogue easily (Shopify, Magento & WooCommerce).
  15. Bring customers back more often with our unique loyalty tools.
  16. Load electronic invoices from suppliers.

We are grateful to the hundreds of jewellers in our jeweller POS software user community today. Their advice, support and encouragement are inspiration to us daily. Thank you.

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Free POS software training for small business retailers

All users of the Tower Systems POS software  have access to free training. Long after the software is installed, this free training is available for people to learn more about our POS software and how to leverage the software for the benefit of the retail business.

POS software training is critical to make good use of tools the software. Some of the best learning can be done years after a business started using the software. This is why we make access to POS software training free for our indie retail customers.

We run several online training sessions each week across a wide range of subjects. These are an excellent way for you and your staff to learn in detail about specific areas of the software. Each of these sessions is genuinely interactive and offers a free-flowing Q&A session at the end where any topic can be canvassed.

To participate in an online meeting all you need access to is a computer with a broadband internet connection and a phone to receive a call so you can hear the audio. Each session runs for approximately 45-60 minutes depending on questions. Being in front of our POS software is not critical for the training.

We also host face to face meetings where further training can be accessed. These  meetings are free. The face to face meetings are yearly in capital cities and regional centres across Australia. These are in addition to our weekly online live sessions. We also attend more than twelve industry trade shows offering face-to-face meeting opportunities with users.

Free and easy access to POS software training is critical for small business retailers and those who work in their businesses. It provides for unlocking genuine value from the POS software.

Tower Systems is proud to be able to offer this training and to have done so for many years. It is one thing to talk about it and another entirely to actually do it. This is what we are committed to, doing – we really do believe that actions speak louder than words.

Tower Systems serves specialty small business and independent retailers with specialty POS software.

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How workshop management software helps jewellers manage workshop jobs

Jewellers offering workshop facilities often think of software for their business in the context of Point of Sale facilities, how the software can help the business at the front of the store. The Tower Systems jeweller software goes much further – for example, in to the repairs management / workshop management area.

Workshop management software is a specialty need, which is served by the Tower Systems software for jewellers. Using this software, jewellers can manage their workshops, repair jobs and customer contact – providing a more steamlined, efficient and valuable connection with repairs customers.

Good repairs management software helps with customer service, protecting the piece brought in for repair itself and with overall jeweller business management integration.

State of the art repairs facilities cut management time, reduce mistakes and make it easier to bill for each task in a repair job and thereby more completely cover the business costs with appropriate margin.

Here are some of the features that the Tower Systems jeweller management software provides to jewellers through its workshop management / repairs management tools:

  1. Manage customer contact by text or email.
  2. Scan receipts or job card to find a repair in the system. Alternatively, quickly find repairs based on customer details.
  3. Track repairs by customer.
  4. Support multiple repairs per customer at any time.
  5. Accommodate multiple repairers per job.
  6. Easily schedule in-house or outsource repairs.
  7. Store quotes for later reference when it converts to a job.
  8. Manage partial payments of an account.
  9. Track repairs by repairer.
  10. Track repairs by courier.
  11. Automate pricing for popular repair jobs.
  12. Allocate staff and repair instructions.
  13. Allocate existing stock used for a repair job.
  14. Print bar-coded job cards and receipts automatically.

We are grateful to the many specialty repairs services jewellers who have worked with us to craft and refine our repairs management software, to create for a better solution in our software for our jeweller POS software customers.

The sophistication now available in good repairs facilities plays out in other parts of the software. It’s like the NASA mission to the moon – there are many side benefits along the way for all.

Today’s full service retailer needs to manage every part of the business for efficiency, profit and repeat business. This is where repairs management software plays a vital part in the mission of the business.

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POS software from Tower Systems on TV

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POS software Xero interface saves time and money for small business retailers

The direct Xero interface in the POS software from Tower Systems helps indie and small business retailers save time and money, every day, easily, consistently, with surety appreciated by accountants and business owners.

Tower Systems has been integrated with Xero for many years, delivering a time saving and accuracy focussed solution to small business retailers. We are a Xero partner and have actively participated in the awesome Xerocon conference events several times as well as having been featured in the Xero users magazine.

We are grateful to the uplifting of the Xero community, for their support and endorsement though active use of our POS software Xero interface.

Through our direct POS software Xero interface, purchase, sales, credits and other business critical data flows direct to the accounting software, ensuring accurate record keeping without the need fort double handling of data. This improves accuracy. It saves time. It helps businesses make better quality business decisions.

This is what a good, safe,. stable and endorsed POS software / Xero like works like … it serves the needs of small business retailers and helps them with business efficiency and accuracy.

This is an advantage from Tower Systems. Something that delivers good outcomes to our business partners, the small business retailer community who rely on our software, the thousands we serve every day with awesome software and awesome software support.

Our Xero like has been developed by us. It is supported by us. It is direct. This saves time and ensures better data accuracy. Indeed, we use it ourselves for shops that we own and run. yes, we walk in the shoes of our customers every day. This is important in that we can speak from first hand experience when helloing 0ur customers, advising them, training them and guiding their experiences with our software and with Xero.

Having skilled in-house accountants helps us to provide access to a level; of expertise and experience small business accountants appreciate and benefit from. We help way beyond the software, we help by bring professional accounting expertise to the table to make our POS software Xero link genuinely valuable.

This is another Tower Advantage.

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Jeweller software from Tower Systems for Australian jewellers

Tower Systems has been in business for more than thirty-five years. We are an Aussie company with development and support based locally.

When people contact us, they are not sent offshore. Better still, our software is developed in Australians and Australian businesses.

We develop, sell and support our jeweller software. Our customers can access the software through rental, lease or purchase. They can choose the payment method that best suits their business needs.

The jeweller software we sell today is different to what we sold ten years ago. It is different to what we sold last year. We actively embrace change and enhancement, helping our hundreds of jeweller customers embrace change, too, through evolving software.

The benefits to jewellers of the Tower Systems software are myriad. They include reduced paperwork, reduced mistakes, efficient workflow, easier customer marketing, easier differentiation of the business to reflect the business unique selling proposition.

The most important benefit to jeweller retailers of the Tower Systems POS software is the provision of a sound base of data on which to base business decisions, better business decisions.

Tower Systems helps its jeweller customers learn and master our software by providing on-site, live training. We visit the store and train all the staff. We back this up with unlimited free training oevr the phone for years as part of our support package.

The Tower software can be used in the cloud or on the desktop. Our customers choose what they prefer. In either case, integrations to accounting solutions such as xero are available.

The most significant advancement that we have seen for jewellers over the last two years is the implementation of jeweller POS software integrated websites. We make selling online easy and consistent.

What makes Tower Systems stand out is that we are the only Jeweller POS software company in Australia offering Australian developed and supported software. We make what we sell. We are not agents for another company.

What is next is the ability to more easily do pop-up retail, to sell anywhere, any time and through this to find new customers. Our online integration with Shopify, Magento and WooCommerce are perfect for jewellers who see online as key to their success in the future.

We are grateful to jewellers for their support, guidance and business for decades. Their advice has helped make our software better, without a doubt.

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Our Jeweller POS software helps indie jewellers help people express love and affection

Frank got to the shop just before closing, in time to purchase a beautiful necklace as a gift for his wife for their seventh wedding anniversary. Talking about this at the counter, we explained how we could remind him next year so there was no last-minute rush.  Frank was thrilled.

Fast forward eleven months and Frank was in with two weeks to spare. He brought with him the voucher we sent as an early bird purchase encouragement. He spent $350.00 with us on another anniversary gift, bagging a $25.00 discount. Frank also told us about his daughter who had been born two months earlier. We asked for her birthday so we could remind him about that. “As long as you send me another voucher”, he joked. We will.

Reminding shoppers of gift buying opportunities is valuable for independent retail businesses. Doing this with thoughtfully tuned email or mail communications and including an offer can enhance the response rate.

These integrated, personalised, marketing tools are part of a range of jeweller specific marketing and management facilities in the jeweller software developed and supported by Tower Systems in Australia.

Yes, our software is locally developed software for local business needs. We only sell to independent retailers, meaning that business owners like you are listened to rather than big customers being in control. We understand small business retail.

Another way we help maximise sales is with an instant loyalty reward. This is particularly useful where you see shoppers infrequently, like for anniversary gifts. Using rules you control, a receipt can include a reward offering an amount off the next purchase.

An average 19% redemption rate for the vouchers with a third redeemed the day of purchase. Male shoppers are far more likely to redeem the day of purchase. Frank will attest to that.

The instant loyalty reward can also work with a point based program for more regular shoppers too, helping them spend more with you.

Our jeweller specific software also offers:

  1. Bundle pricing where you sell several items together. For example, matching earrings and a necklace or a bracelet and a necklace.
  2. Including care instructions on receipts.
  3. Smart reporting. The most important competitor is your own business. Our software makes it easy for you to compare month on month, year on year, by category, supplier and more.
  4. Multibuy pricing where people purchase over time and receive a free item. This works particularly well as people build a collection.
  5. Theft mitigation. We help you protect against employee and shopper theft.
  6. Managing repairs, regardless of whether you do them in-store or not.
  7. Easy loading of electronic invoices from your suppliers.
  8. Linking to a website for online sales.
  9. Linking to Xero to cut bookkeeping and external accounting costs.

See the software live.Contact us for an obligation free demonstration: Email: sales@towersystems.com.au. Call: toll free 1300 662 957. SA / WA / VIC: Tim Batt. 0401 833 917. QLD / NT: Justin Randall.  0434 365 789. NSW / ACT / TAS: Nathan Morrison. 0417 568 148. Check us out online: www.towersystems.com.au.

This software is affordable. You can purchase the software outright, lease it or rent it. You can use it in your business loaded on local computers or in the cloud. How you purchase and access the software is 100% up to you.

Supported by humans, in Australia.Our help desk is in Hawthorn, Victoria. Everyone who works on the help desk has experience in retail. To access the help desk you can call, email, post a Facebook message Tweet or text us.

Training is personal.We come to your business and train you in the software. The training is tailored to your specific needs. Like I said, training ispersonal. Long after we install, you have access to one on one training, at no additional cost.

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How can you tell if POS software is right for your business?

There are simple steps to take to determine if POS software you are considering is right for your business. These steps are:

  1. Be sure of your needs. Without doubt. Without confusion. Noter down your must haves.
  2. Make sure the software runs in your type of business. Specialty retail runs best with specialty POS software. Using generic POS software that all sorts of businesses use will give you generic results.
  3. Look at software in your shop. Before you sign anything, before you pay anything, get someone from the POS software company to your shop to show you the software. But first, please clear on outlining your needs.
  4. Make sure you know the POS software company. Often people sell POS software that they don’t control. This can weaken your situation. Make sure they control what they sell as it is only through this that they can serve evolving needs.
  5. Only proceed if sure. If you have any doubt, pause. If you have unanswered questions, pause.

Do your homework. Communicate clearly. research well. Decide when you are confident.

It works every time.

We are grateful to our many POS software customers for confirming that this process of clarity around searching fort the right POS software for any specialty business works.

Tower Systems will visit your store, listen to your needs, show you what we do and put an offer to you – if we think our two businesses are a good fit. If we do not think they are good fit we will wish you all the very best, shake your hand and maybe suggest another company to speak with. Life is too short to have any retailer have our software if were know it is not a good fit.

Our evaluation and assessment proceeds as as thorough as we suggest to prospective customers. It is about our choices as much as theirs. We want happy customers and we want happy people working for our POS software business. That happens when good relationships are formed.

This may seem like common sense. sadly, in there POS software world it is not. People can be ripped. Follow our advice and it is less likely to happen to your, regardless of the software company you choose.

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Software for jewellers, from POS software co. Tower Systems

Let’s start with a story…

Frank got to the shop just before closing, in time to purchase a beautiful necklace as a gift for his wife for their seventh wedding anniversary. Talking about this at the counter, we explained how we could remind him next year so there was no last-minute rush.  Frank was thrilled.

Fast forward eleven months and Frank was in with two weeks to spare. He brought with him the voucher we sent as an early bird purchase encouragement. He spent $350.00 with us on another anniversary gift, bagging a $25.00 discount. Frank also told us about his daughter who had been born two months earlier. We asked for her birthday so we could remind him about that. “As long as you send me another voucher”, he joked. We will.

You can do this. It is easy. It takes a few seconds at the counter. Each time you add information about a customer you could be setting up future sales.

We can help you, through our jeweller software.

Embedded in our jeweller specific software are facilities like these and more on which you can rely to sell more to shoppers in a visit and to bring them back more often.

We believe in small business and everyday appreciate the value of locally owned businesses, like those we serve. We face big competitors too and do this head on, by following the advice we provide to you.

Software from Tower Systems has facilities designed specifically for jewellers, to enable you to do this, to leverage your point of difference at each touchpoint.

We believe that the more you leverage the specialisation in your business the more you differentiate your business from big business competitors.

  1. Club / community group deals / pricing.A great way to win new shoppers is through a community group. You can publish a card or voucher enabling members of a group to present this for a discount on each purchase. The software can track the purchases and at a designated time you can give the group a rebate in return for their member loyalty. Clubs are valuable places, they support businesses that support them. If they can encourage members to shop with you as a fundraiser you could attract plenty of new customers. The more groups and people you have talking about your business the better.
  2. Catalogues. Your marketing group or product suppliers can provide data files for any catalogues in which you participate. You can load these into the software making it easy to offer catalogue prices through the term of the catalogue offer. Never ever sell a catalogue line outside of the catalogue facility we have as this gives you the best level of control for your business.
  3. Events. Using this new facility, added Q1 2018, you can market to shoppers based on interests, past purchases, birthdays and other date related events in and around their lives. For example, you could run an email campaign for all who purchased a brand of jewellery or a type of jewellery item, pitching an add-on purchase. Here is another example: you could email everyone with an anniversary in the coming month, with an offer to encourage them in. Here is another example: send an offer of a free clean to everyone who purchased a ring a year ago.
  4. Special customer orders.  This is the ability to order stock from a supplier for a specific customer. On arrival of the stock item, a barcode is printed with the customer name, for placement on to the product. The software can be set to send an alert to the customer by text or email, advising the arrival of the goods into the store. Customers love this personalisation. Better still, pitch an offer to customers prior to ordering from suppliers. Pre-sell. Get a non-refundable deposit. Then place your order.
  5. Share knowledge. On receipts and other touchpoint documents, include product care knowledge that sets your business apart from others people can shop with.
  6. Multibuy. Reward your regular shoppers with a coffee card type offer. For example, buy five items, anything, over, say, six months and get 25% off your next item. We appreciate that some jewellers will consider this approach to marketing to be crass, beneath them. The reality is plenty of shoppers love deals. They show
  7. Instant loyalty rewards. Another way we can help maximise sales is with an instant loyalty reward. This is particularly useful where you see shoppers once a year or quite infrequently as is often the case in locally owned businesses. Using rules that you control, a receipt can include a voucher offering a specific amount off the next purchase if that purchase is made in a timeframe you set. An average 19% redemption rate for the vouchers with a third redeemed the day of purchase. Male shoppers are far more likely to redeem the day of purchase. This instant loyalty rewardfacility is another way we serve your type of business. In the software, we call it discount vouchers. We have one customer, a high-end jeweller, who sold a $20,000 piece for which the shopper received a $1,000 voucher. They immediately, in that visit, spent another $5,000, because of the $1,000 voucher. So, overall, they achieved $25,000 in sales with $1,000 off. The business prices on the basis of a percentage of every item being available for discount.
  8. Make what you sell. Using the manufactured goods facilities in the software it is easy to make goods. For example, you might put together a necklace and a bracelet in a single purchased pack. This is your pack, only available from you. It is easy to setup, sell and manage. This is a valuable point of difference.
  9. Gift vouchers. Sell customers who can’t decide what gift to purchase a gift voucher. Load on to this voucher any amount the customer wants. You set the rules on expiry and other voucher handling.
  10. Supplier comparison. Since you can purchase some items from multiple suppliers, use smart reports in the software to compare the performance of your various suppliers.
  11. Oxipay. Integrated in retailer is this buy now pay later finance option. You are settled quickly by the funder and the costs are like credit card costs. This can work better than LayBy in that you do not need to manage the goods in-store.
  12. LayBy.You have complete control over how this is setup including the terms, rules and more.
  13. Manage remotely. Plenty of our business owners are not in their businesses regularly. Our software has facilities that enable easy remote tracking and management. Some are obvious while others are hidden and secure, giving you peace of mind that you can leave your business.
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Added value for POS software customers who take up support

We have recently added more value to POS software support coverage we provide to our customers, making being covered by support more valuable than ever. In this work we have added access to services and facilities for which there used to be a separate, user pays, charge. These charges have been eliminated.

Many of our customers now have lower costs per year.

This is good news. We are thrilled to have been able to deliver this for our customers, to offer them lower operating costs.

Our support pricing process is transparent, all of our customers are treated equal. This is fair for them. It is the only way we do business.

As part of the process of changes, we have stream limed customer access processes for add-on and now free benefits such as Xero, MYOB, Magento, Shopify and WooCommerce. This is self serve, easy and fast. It provides a better and more enjoyable customer service experience.

In our own situation, in terms of data management here, what we do in this area is streamlined, fast and requires less data handling for our customers.

So, in 2018, Tower Systems has increased the value of POS software support coverage, added more real value, eliminated some fees and increased touch point opportunities for small business retailer customers – helping to drive an even better return on investment for our customers.

This is good news, news we are proud and grateful to be in a position to share here. We shared this news weeks ago with our customers.

We think it is important to talk about this here as people get too hear it from us. This is always better than the spin you can get from a competitor who seeks to deflect by talking about us too much.

We are committed to driving value from total cost of ownership, helping our customers to achieve more for a fair price, a price that is transparent and a price they can trust as applying to all. here at Tower Systems we proudly serve all customers as equals.

Talk to one of our experts about an obligation free personal demonstration:

  1. VIC / SA / WA:Tim Batt 0401 833 917 tim@towersystems.com.au;
  2. NSW / ACT / TAS:Nathan Morrison 0417 568 148 nathan@towersystems.com.au;
  3. QLD / NT: Justin Randall 0434 365 789 justin@towersystems.com.au.

Our training is one-on-one, in your business. Our help desk support is personal, based out of Melbourne, and personal too – because we know personal service matters in small business retail.

Our goal is to help you enjoy a more successful and valuable business.

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Awesome Aussie developed jeweller software helps local jewellers reach more customers

Our specialty jeweller software has been designed for and with jeweller businesses. It can help you compete with big businesses and online businesses. We’d love to show it to you. We can do this, obligation free, in your shop or through an online demonstration.

Here are the details for our sales team:

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POS software scale integration helps small business retailers sell with accuracy

The authorised and government approved integration of scales with the Tower Systems POS software enables us to deliver a beautiful solution to small business and independent retailers in many situations.

Through the integration, our POS software talks with the scales, reducing the opportunity for data entry mistakes, making the sales process faster and delivering business outcomes that enable small business retailers to benefit.

Delivered years ago and maintained since, our POS software scale integration is a fine solution for retailers that sell products by weight: candy stores, pet stores, produce businesses, garden centres, butchers, supermarkets and more. We can connect scales to the POS and enable sales by weight. It is easy and fast.

We have structured advice and support for connecting scales to the POS software.

Any retail business selling products by weight can rely on our scales integration for fast and accurate selling at the counter or anywhere in this business.

Although there are alternatives to selling by weight such as splitting and pre-packing stock and double-typing prices at the counter, these methods waste keystrokes and time while increasing the risk of avoidable data entry mistakes that can impact a business  bottom line.

The scanner / scales tool that we recommend is connected to our POS software provides a range of solutions / benefits:

  1. All-Weighs Scale Platter with integrated Produce Lift Bar or Produce Rail™
  2. FirstStrike advanced decoding software delivers the best performance in reading poor quality labels
  3. Aggressive and ergonomic 360° 5-sided scanning
  4. Host Download – Lowers Service Cost and Improves Operations
  5. Diagnostic Reporting – For improved preventative maintenance
  6. Productivity Index Reporting™ – Helps identify poorly printed labels
  7. Cashier Training™/ Ergonomic Index – Identifies Poor Scanning/Weighing Habits

We work with each of our customers to deliver a solution tailored through settings and other opportunities to serve the needs of the business. Our experience o=ver the years from POS software scales integration has enabled us to provide a flexible and valued solution to our customers in this area.

Scales integration is another way our small business focussed POS software company serves businesses well, providing solutions that enable local family-owned small business retailers to compete against big businesses.

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Tower Systems customers have access to unlimited training

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Video: How we connect our POS software to successful e-commerce sites

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How webstore connected POS software helps retailers in a group and independent retailers win more sales.

As well as offering POS software designed for your specific type of business, Tower Systems provides websites seamlessly connected to the shop floor, giving you a single management view.

We develop websites for our customers, in Magento, Shopify or WooCommerce.

Our websites are POS software connected, offering 24/7 selling with payments through PayPal, Oxipay (interest free buy now pay later) and credit cards.

Our websites leverage online purchases as well as click and collect. They also drive basket depth with up-sell options and handling coupons for special deals.

If you are in a banner group or a marketing group, we can provide a single website to represent all stores in the group. We do this today for one group, through five websites we created – each easily found through Google thanks to our SEO work.

Each store in a banner or marketing group gets their own page, which they can easily promote. For a single business, the POS connected website promotes their business.

We know from experience that:

  1. In some businesses, around 75% of key in-store purchases have an online search component. POS connected websites are important for winning online sales and even more important for driving in-store purchases.
  2. 45% of purchases in many categories are when retail shops are closed.
  3. 10% of purchases are click and collect in higher-end product categories.
  4. 14% of purchases are done with buy now pay later financing.
  5. Shoppers like certainty that a store will have in stock they want to purchase – stock on hand by item can be viewable for each store.

We can network stores from a banner or marketing group into a single website. Thereby leveraging the power of the group of independently owned small businesses to be stronger and more useful than a big business competitor. This is how small businesses can win online.

Let us show you how together we can do this, how we can bring single stores online as well as whole groups online … through webstore connected POS software.

Not only do we create the website and the POS software, we ensure they can be found. This is key as a website that cannot be easily found through Google is a waste of money.

We would love to show individuals privately or members of your group, if you are in a group, the POS software connected websites we have created. We would take you behind the curtain, showing not only the tech. but explaining the business approach, outlining what we have done to create successful online businesses.

Fulfilment can be a challenge. We can help here too thanks to our integration work with Australia Post, Sendle and others. We can help you reduce friction with fulfilment and see you benefit from incremental online business.

Online is about a race to the cash. By this we mean that an online shopper is more likely to be ready to purchase. The first business to take their cash wins. This is where POS integrated websites can win. We can show you how.

The latest release of our POS software introduces a web dashboard to help in-store online sales fulfilment. This, coupled with inventory integration, accurate stock on hand data, professional image handling and smart SEO work helps you create and run an efficient, integrated physical and online business.

Whether you run a single store or operate as part of a marketing or banner group, Tower Systems has a track record of success you can leverage for your success. Let us show you how.

How to contact us.
Website: www.towersystems.com.au.
Sales email address: sales@towersystems.com.au.
National sales phone line:  1300 662 957.
Sales QLD & NT: Justin Randall. justin@towersystems.com.au 0434 365 789.
Sales NSW/ACT: Nathan Morrison. nathan@towersystems.com.au 0417 568 148.
Sales SA/WA/VIC: Tim Batt. tim@towersystems.com.au 0401 833 917.
CEO: Mark Fletcher. mark@towersystems.com.au 0418 321 338.
COO: Gavin Williams. gavin@towersystems.com.au 0418 554 759.

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Software for jewellers: Helping you help the Franks of the world express their love, on time.

Helping you help the Franks of the world express their love, on time.

Frank got to the shop just before closing, in time to purchase a beautiful necklace as a gift for his wife for their seventh wedding anniversary. Talking about this at the counter, we explained how we could remind him next year so there was no last-minute rush.  Frank was thrilled.

Fast forward eleven months and Frank was in with two weeks to spare. He brought with him the voucher we sent as an early bird purchase encouragement. He spent $350.00 with us on another anniversary gift, bagging a $25.00 discount. Frank also told us about his daughter who had been born two months earlier. We asked for her birthday so we could remind him about that. “As long as you send me another voucher”, he joked. We will. 

Reminding shoppers of gift buying opportunities is valuable for independent retail businesses. Doing this with thoughtfully tuned email or mail communications and including an offer can enhance the response rate.

These marketing tools are part of a range of jeweller specific marketing and management facilities in the jeweller software developed and supported by Tower Systems in Australia.

Another way we help maximise sales is with an instant loyalty reward. This is particularly useful where you see shoppers infrequently, like for anniversary gifts. Using rules you control, a receipt can include a reward offering an amount off the next purchase.

An average 19% redemption rate for the vouchers with a third redeemed the day of purchase. Male shoppers are far more likely to redeem the day of purchase. Frank will attest to that.

The instant loyalty reward can also work with a point based program for more regular shoppers too, helping them spend more with you.

Our jeweller specific software also offers:

  • Bundle pricing where you sell several items together. For example, matching earrings and a necklace or a bracelet and a necklace.
  • Including care instructions on receipts.
  • Smart reporting. The most important competitor is your own business. Our software makes it easy for you to compare month on month, year on year, by category, supplier and more.
  • Multibuy pricing where people purchase over time and receive a free item. This works particularly well as people build a collection.
  • Theft mitigation. We help you protect your business against employee and shopper theft.
  • Managing repairs, regardless of whether you do them in-store or not.
  • Easy loading of electronic invoices from your suppliers.
  • Linking to a website for online sales.
  • Linking to Xero to cut bookkeeping and external accounting costs.

See the software live. Contact us for an obligation free demonstration: Email: sales@towersystems.com.au. Call: toll free 1300 662 957. SA / WA / VIC: Tim Batt. 0401 833 917. QLD / NT: Justin Randall.  0434 365 789. NSW / ACT / TAS: Nathan Morrison. 0417 568 148. Check us out online: www.towersystems.com.au.

This software is affordable. You can purchase the software outright, lease it or rent it. You can use it in your business loaded on local computers or in the cloud. How you purchase and access the software is 100% up to you.

Supported by humans, in Australia. Our help desk is in Hawthorn, Victoria. Everyone who works on the help desk has experience in retail. To access the help desk you can call, email, post a Facebook message Tweet or text us.

Training is personal. We come to your business and train you in the software. The training is tailored to your specific needs. Like I said, training is personal. Long after we install, you have access to one on one training, at no additional cost.

I stand behind what we sell. I own Tower Systems. My mobile number is 0418 321 338. Every one of our customers has access to this. I share it with you to show that I am accessible, any time.

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