Trust is important in business. It is especially important in small and local business.
Trust is mission critical for POS software companies.
We say this because our software helps our customers engender trust in their local communities and with their customers. If our software fails, it challenges the trust local shoppers have in local businesses using our software.
Retailers rely on their POS software, they trust their POS software companies to provide software that works and that it is backed with professional assistance when they need … and that it is enhanced too meet the needs of businesses as they evolve.
This is why we say trust is vital in the choice of POS software for any small business.
So, how do you know you can trust a POS software company you are considering? Here is our advice, things to look for in assessing the trustworthiness of any POS software company you are considering:
- Talk to the owner. Most businesses will say this is not possible. Challenge them – see how they respond.
- Visit their office. This is essential to understand their capacity to serve you.
- Look at their website. Do they make it easy to contact them? Are the ottos real? Do the words make sense? Do you trust what they write? Are they on your level?
- Talk to their customers.
- Ask for access to their training website. See what their customer see.
- Ask for access to training videos. See the resources they offer for staff training.
- Do a Google search on them and see what comes up.
- Do a Google search on their owner and find out more about them.
POS software company relationships are long term so take your time, make sure the business you enter into a relationship with has the capacity, stamina and desire for an equally long term relationship.
POS software company relationships are personal. Ensure the POS software company you are talking to understands this. Too often POS software companies hide behind general email addresses and call centres where you do not know the name of the person you are speaking to. It is vital you know who they are because, yes, it is personal. Being personal is key to trust and trust is vital in this relationship.
One of the less obvious ways our Point of Sale software helps retailers is in cutting mistakes. There are many ways that our software does this and they all add up to delivering a measureable financial benefit
In an average retail business, we estimate that the value of mistakes eliminated in a year of use of our software is at least .5% of retail sales. That’s a minimum $2,000 net benefit in a year for using the software properly
Here are some the simple ways we reduce mistakes
- Accurate selling. By not manually entering prices for each item sold you eliminate keystroke mistakes. Also, not manually processing credit card and eftpos payments. We link directly with the baking terminal
- Accurate pricing. By regulating discounting and catalogues, the software ensures that products are accurately priced. We have seen many mistakes with manual operation. Also, by applyingmarkups automaticallyh, we ensure the margin achieved by the business.
- Sales tracking. Whether it is lay-bys, putaways, special orders or other points of customer interaction, our Point of Sale software tracks the activity and helps the business fulfil its obligations on time, accurately and professionally
- Eliminating manual processes. Back office manual processes can be problematic in retail businesses. With the sale counter always demanding attention, back office work is often left mid-stream. By replacing manual back office processes with faster electronic processes we help the business focus more on where it makes its money and to do the office work faster and with fewer mistakes.
- By regulating who can access what. Sometimes people with time on their hands like to play. Using the advanced security features in our software, retailers can stock people playing where they should not.
There are plenty of other ways we help cut mistakes for our retail partners outside of the five listed here. The $2,000 a year saving (for each $500,000 in revenue) is real. We have seen it (and more) many times over. We are thrilled to have the opportunity to help our customers achieve these benefits.
Point of Sale software, like any business investment, has an obligation to deliver a return on the investment.
We regularly assess the return that an investment in Tower Systems Point of Sale can achieve. Most recently, we have been looking at the benefit of a more efficient stock investment.
Our research shows that a retail business turning over $500,000 a year implementing our Point of Sale software and managing stock using the principles we suggest can reduce their stock investment by at least $4,000 in the first year. Our software identifies under-performing stock using a range of metrics appropriate to the business. These include, return on investment, return on floor space, stock turn and return on shelf space.
Using our software, retailers can identify under performing stock, devise a plan and unlock this cash, and space, for use elsewhere.
This is genuine value derived from good Point of Sale software – unlocking cash from inefficiencies in your retail business so that you can spend it where you are more likely to achieve a better return.
While the saving is often more than $4,000, we prefer to publicly state the level of benefit we expect based on years of experience.