POS software blog

About our POS software for local small business retailers

Category: About us (page 1 of 19)

People matter at our POS software company

What’s happening this afternoon in our POS software business is a good example that people do matter in our line of work.

Our help desk is open, calls are being answered by a human based in hawthorn Victoria. Our customers are getting to speak with real people who know our software and understand local retail. Today is a regular Saturday for us.

That our customers can do this without going through a call centre or a computerised phone systems that gets you pushing button after button. They can also reach us through a private Facebook page, a customer engagement area of our website or through other social media platforms. We make POS software customer service access easy.

We know that being accessible is key to a good customer service experience … from pre sales to sales to installation to training to support to accounts queries. This is why we are so accessible, even on a Saturday afternoon.

A good way to compare POS software companies is to see how many names, mobile numbers and email addresses you can find on their website. If they have faith in what they do they will list plenty, especially of their leadership team. If they are not sure of what they offer they will guide behind general details and no or few names.

On our website, prospective customers can watch videos of our team, too, videos in which we talk about our software and show parts of it. No cartoons here. rather, we publish real people from the business, real members of our team speaking to what we offer and how it may be of service. This is important as authenticity is key from a POS software company.

Now, to be sure that contact is easy, here is some of what we include in every customer email and newsletter …

  • MANAGEMENT.
    • CUSTOMER SERVICE MANAGER: csm@towersystems.com.au.
    • CHIEF OPERATING OFFICER. Gavin Williams. 03 9524 8000. Email gavinw@towersystems.com.au.
    • CEO: Mark Fletcher. 0418 321 338. Email: mark@towersystems.com.au.
  • SALES.
    • QLD/NT/WA Justin Randall. 0434 365 789. justin@towersystems.com.au.
    • VIC/SA Tim Batt. 0401 833 917. tim@towersystems.com.au.
    • NSW/ACT/TAS Nathan Morrison. 0417 568 148. nathan@towersystems.com.au.

We make contact easy and direct. It’s a key first step in any good POS software customer service experience. This is especially true and important for local retail POS software.

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Our POS software customers get to meet our Software Development Manager

Today, for the second time this year, our customers have the opportunity to meet with our Software Development Manager and leadership team. we will preview our next software update, share plans for what’s next and answer questions.

These sessions are terrific for us and for our customers. We are grateful for those who support them. We are grateful for the opportunity.

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Is Retail Express the only POS solution with the features and support you need to build a thriving multi-channel retail business?

Australian POS software company Retail Express currently claims at their website:

Retail Express is the only POS solution with the features and support you need to build a thriving multi-channel retail business.

We do not agree with this statement by Retail Express.

We know that here at Tower Systems we have helped plenty of retail business owners to build thriving multi-channel retail businesses. We know of other POS software companies that have done this, too.

It is frustrating seeing a company claim they are the only company doing something that your own business has done and is doing.

Here at Tower Systems, we prefer to focus on what we do for our customers, we prefer to focus on that over which we have control. We don’t like getting caught in what others are doing, it can be distracting. They, after all, need to be responsible for their own action and claims.

The Retail Express claim came to our attention and we felt we had to publicly state that we disagree, to state that we have in our POS software and services features and support helping local small business retailers to build a thriving multi-channel retail business.

We understand that in sales claims can be made. Our advice to small business retailers looking at and considering POS software is – check out every claim, ask for proof. It is important that you do your due diligence on software you are considering and the POS software company you are considering. You need to satisfy yourself that what they have claimed is accurate, supported by evidence.

For what it is worth, be wary of claims of being the best or being the only. New are not sure how any company can know these things unless they have looked personally at their competition, used them and throughly researched what they do. Here at Tower Systems we do not do that. We focus on what we do and how we do it’s that is what matters most to us and to our customer community., We don’t have the time to thoroughly research our competitors to make certain claims about what they do versus what we do.

if you are considering POS software for your retail business, we would love to be considered along with other POS software companies. We will gladly show you our software, let you explore it yourself and answer all of your questions.

Are we the best for your business? Only you can tell. Are we the only one doin g what we do? No, but there is only one Tower Systems.

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The inspiring paperweight and out local small business focussed POS software company

If you have a spare 6 minutes, here is a new video we shot in house a few days ago …

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Covid one year on in our POS software company

It is a year since Covid started to impact Australia and New Zealand, a year since we started to see an impact within business we serve with our locally made POS software.

What a year it has been.

We have been busier than ever, welcoming plenty of new customers, delivering many new websites for customers, helping our customers pivot ins response to Covid and helping retailers challenged by extraordinary unexpected growth.

We have dealt with all of this in an environment of change. Most of our team members continue to work from home. Zoom continues to be a key too for us in business. Thankfully, we have a commercial account.

Through the year we have added many new POS software user training videos, many new POS software user advice sheets and more. Plus, we have delivered more than 100 live online workshops – each a fresh learning opportunity for our customers. Access to these wonderful online workshops was provided free with them often filmed for later easy access by those unable to make it live.

Our sales team members have been off the road, hauling in an awesome bag of business through remote demonstrations and prospect meetings … learning new ways to do business remotely.

Also, in the last year, we have fundamentally restructured how we do business at its very core.

Thankfully, not one team member has been diagnosed with Covid … for which we are sincerely grateful.

So, yes, it has been a year. We do understand and appreciate that we have not been alone in having such a year. That’s the thing about the pandemic, we are all in this, as cliché as that sounds. We have sought to make the last year our own, listening to our heart, following our own path, pursuing what we think is our to the needs of our small business retail customers for it is what matters to them that matters to us.

If anything, the last year has given us an opportunity to re-focus and renew our attention on our local small business retail community. We think this has been a factor in the wonderful and truly appreciated growth that we have banked.

Covid is a once in a lifetime experience. We have sought, without being too cocky, to ensure that it plays as an opportunity for us and for all who rely on Tower Systems for POS software, for income and for career fulfilment.

Thank you for being on this journey with us. We’re far from done. Look over the horizon – the sun is rising on a new day.

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Locally made POS software for local retailers

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This is our POS software company

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Australian made POS software is best for Australian retail businesses

Why is Australian made POS software best for Australian retail businesses? Here is why…

Australian made POS software will be closer to the needs of Australian businesses as it is made by people who understand local customs, needs and shoppers.

Australian made POS software is likely to be more easily enhanced to serve emerging local Australian retailer needs.

Australian made POS software will benefit the local Australian economy more with people working on making and supporting the software spending their payroll locally and this benefits local retailers who9 can use Australian made POS software.

Australian made POS software is more likely to be tuned to the needs of specialty retail channels in which the software is to be used. Retail channels have different needs, unique needs. Software made for these channels, for these Australian retail businesses will be more of a solution.

Buying Australian made helps the Australian economy and all who depend on the Australian economy. It is as simple as that.

Tower Systems employs local software developers, support experts and more in the pursuit of development and support of our specialty retail POS software. These people are our company. They live and work locally, connecting with local retailers as shoppers. Their experiences and easy access connection with retailers help them to make better POS software for Australian retailers.

Here at Tower Systems we develop specialty POS software for a range of specialty retail channels:

  • Jewellers
  • Garden Centres
  • Pet shops
  • Produce businesses
  • Gift shops
  • Bike shops
  • Toy shops
  • Adult shops
  • Homewares shops
  • Bookshops
  • Repairs businesses
  • Fishing & outdoors businesses
  • Farm supply businesses
  • News / Card / magazine shops

And, outside of these niche businesses, the Tower software serves because of its specialisation. For example, pool maintenance businesses, butchers, health food stores and more benefit from the Tower POS solutions.

If your local Australian retail businesses ever pitches shop local, then where you source what you use and sell in your business matters. The COVID-19 pandemic and the economic response has brought that into sharp focus. It has helped us understand that our local economy matters.

We are proud to offer Australian made POS software for Australian specialty retailers. We are grateful to our customers that we can do this.

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Welcome to 2021

Day 1 of a new year is always exciting, and full of anticipation.

We have plans for this year that we are excited to share with our customers as the year unfolds. New products. New services. New connection opportunities.

All in pursuit of helping small business retailers in our community to have an awesome 2021 using our POS software.

We have had a busy few days between Christmas and New Year planning for 2021, working on our software, working on our customer experiences and more.

The last few days have been a wonderful opportunity to set us ready for Q1 2021.

The last few days have been busy bringing on new customers, too. We have had new customers keen to use a quieter time in their shops between the major holidays to get our software installed and up and running.

2021, we’re ready and excited. Let’s do this!

 

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It all started in 1981…

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Yes, we are celebrating National Ninja Day, of course!

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What differentiates our POS software co.

While we think there is plenty in our POS software that separated us from others, it is our active wonderful of retail businesses, where we play with our software daily, that is a key differentiator. here is a video that we shot for one of our stores a few days ago, launching our Christmas card range…

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We’re not your usual POS software company…

We’re not your usual POS software company. We own and run retail shops as well as online retail businesses. We are grateful and proud to share this video of part of the Christmas display at our newsXpress Southland store. This was live over a week ago. The shopper reaction already has been wonderful.

Having retail shops where we can experiment with the intersection of POS software tech enology and physical retail is helpful to our software business and our retail businesses.

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This is us…

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Working through Victoria’s stage 4 lockdown

Here at Tower Systems, weeks into this second lockdown in metro Melbourne due to Covid we’re doing okay. We have a core group at the office for necessary work with 90% of our team working from home.

Thanks to our infrastructure investment in VoIP and other technology, our customer service, POS software development, customer training, sales and other work has continued unimpeded.

We are grateful to our customers for their understanding and their faith in us. We sincerely appreciate their business.

While the world does look different to what we anticipated for 2020, being here and being able to connect in new ways is terrific.

Regardless of what happens in our home state with this latest lockdown, we plan for our team members to continue to work from home into 2021, to provide for them the safest work situation.

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New help desk team members now on-stream

A couple of months ago, we hired Matt for a new role on our help desk and around a month ago we hired Eric. These are net new roles for us, an expansion of our team.

Following comprehensive training, they are participating in help desk calls, helloing to deliver timely and professional help to retailers using our POS software.

With more retailers joining our community every month, we needed to expand our capacity. Matt and Eric are helping us do that.

While 2020 is an unusual year, delivering unexpected situations, we are grateful that more small business retailers are partnering with us and the tech we develop and sell.

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Our small business is proud to be creating jobs in Australia

Tower Systems is proud to have created two new jobs in Australia, for entry level tech roles, in the last 2 months.

We have been able to do this because Australian companies, local small business retailers, are supporting us, using our POS software.

So, thank you. Thank you to all the businesses that have chosen Tower Systems this year already. We are on track to welcome more new customers this year than in the last six years, which themselves were each a good year.

Creating jobs is something we are proud of. Welcoming Matt and Eric to our team is a thrill, something for which we are sincerely grateful.

As a company focussed only on serving local independent small business retailers, we are aware of the importance of service of the local community. Our software helps our customers in this mission. Being a small business ourselves, it keeps us grounded, focussed on the same goals as our customers.

We know that is we serve the local community well, the local community will serve us. yes, it reads as cliche. However, it is more than that, it is a maxim to live by.

By adding two new roles to our front line help desk, we have improved our ability to serve our customers, to help them enjoy more from using our software, to help them create businesses that are more valuable to all who rely on the business for personal value.

We get it that we are part of an eco system. Playing our role really does help others. This is another reason why we need to keep evolving what we do. hence, our regular review of staffing levels and growing as we need to grow.

2020 is an unusual year. for us, it is a year of growth, evolution and discovery. We are enjoying the year, even though the news out there is not ideal. We think we are better at what we do and that is part of the reason we are seeing the growth we are enjoying in 2020.

Thank you for your faith in us, for positioning us that we need to add new roles to the company. It is your support of us that has helped us created these 2 new roles and the Australian economy appreciates that. Small steps, for sure, but steps in the right direction.

Have a wonderful weekend…

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8 reasons we’re happy this Monday morning

We love Monday mornings at our POS software company for these reasons and more:

  1. There is the excitement for a new week.
  2. We get to hear good stories from the weekend from our team members and customers.
  3. We set the agenda for the week in terms of deliverables for our customers.
  4. We have a team meeting and catch-cups are always fun.
  5. We welcome our first new customers of the week.
  6. We look for opportunities of change.
  7. Our latest software update is being well received.
  8. Especially today, we have a new team member joining our help desk.

While 2020 is an unusual year, we’re grateful for what it is bringing to us.

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Chasing sunrise every day

Sunrise, to us, is optimism for a new day, hope for what it brings, happiness at being fresh for what it brings.

We think about it like some retailers think about opening the door to their shop. Everything is in place, everything is ready … let the day begin, let’s see what the day brings.

Chasing sunrise every day is about chasing that excitement and happiness. It is about loving what you do.

We love what we do here at Tower Systems.

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New hire for POS software help desk

We are pleased to have been successful in hiring another person to join our help desk. This is a second net new position for the customer facing side of our business in the last two months. It is a testament to growth in rooftops that we are expanding our head count in times that are seeing reductions elsewhere.

We are glad to welcome new experience and skills that Eric and Matt a month ago bring to our team in service of small business retailers.

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Hiring for the POS software help desk

We are adding another role, a new role, to our POS software help desk, the second net addition in the last month. This is necessary given a solid trajectory of new rooftops in our POS software user community.

We are looking for someone with small business retail experience as understanding the needs of our customers from their perspective is helpful. Excellent communication, a knowledge of tech, including software, and a desire to genuinely help are also key attributes we are looking for.

Serving only small business retailers, personal service matters. We will be looking particularly at candidates who can demonstrate a desire in this area.

We offer excellent training and support for this new role, a full time role, in our Melbourne based business.

If you know someone interested, please have them email me at mark@towersystems.com.au asap.

We get that there is a lot of challenging news out there right now thanks to corona and the mess than is 2020. Here at Tower Systems we serve a diverse pool of specialty retail businesses and this diversity has been key in enabling us to stay open and to add to our customer community.

With the current situation in Victoria, we would on-board the new hire remotely and provide comprehensive training through our considerable remote infrastructure. We may supplement this with some time in the office, occasionally.

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Tower Systems head office remains open through stage 4 lockdown in Victoria

Working in a permitted industry and fulfilling Permitted Roles enables us to maintain our head office in Hawthorn, a suburb of inner Melbourne, open for business.

While we operate the head office with minimal staff in a Covid Safe operation, being open here at the office allows us to provide an enhanced level of service.

The majority of our team members are working from home and have been dong so since March thanks to our VoIP phone tech and our other platforms including a secure commercial Zoom account, a secret commercial Teams account and more.

Given the businesses operating in a hosted environment through data centres we facilitate and other services we provide, some out of our head office, we meet several points of criteria laid down by Justice Victoria. For our customers and the businesses they run, we are here, delivering business as usual services.

To be sure, we have completed the appropriate Department of Justice paperwork. We also have a visible and adhered Covid Safe plan for the office as well as protocols for those who do attend the office.

Here at Tower Systems it is 100% business as usual.

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Our TV commercial…

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Update on COVID-19 arrangements at Tower Systems

The headline is that it is business as usual at Tower Systems, as it has been all through Covid.

Since March 2020, most of our team members have been working from home. Our head office is open with a skeleton staff covering essential services.

  • Our POS software development team members are all busy enhancing our software, working on updates, new facilities and fine-tuning what we have.
  • Our web development team is business creating several new web and app products as well as creating beautiful Shopify websites.
  • Our customer-facing help desk team members are busy delivering personal support to people who call, email or message us with queries or requests for help.
  • Our new customer trainers are busy training people new to our software, as we are adding new customers weekly.
  • Our leadership team is busy designing strategic moves for the software into 2021, positioning the company for another strong year.

The commitments we made at the start of Covid continue to be held: our support fees have not increased, the free software licence offer for folks working from home is still in place, the no credit card fee policy is still in place, our hardware discount offer is still in place and our specific retail channel support packages are still in place.

Our goal from early March was to provide our customers with a regular year regardless of what Covid brought. We think this focus has been appreciated by small business retailers who, themselves, have sought as normal as possible a year.

Stay safe and well everyone.

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How our Australian software company serves local retail businesses around the counter

Tower Systems is a proud Australian software company serving in the vibrant IT sector in Australia and, in particular, in the local small business specialty retailer space.

We are a software company first and foremost. We make what we sell. We support it too, with local Australian help desk experts providing help and assistance to retailers in Australia and New Zealand.

With so much software used by businesses, including retailers, in Australia sourced from overseas software companies, we are grateful to the support that has enabled our Australian software company to be here, trading and growing since we started in February 1981. That’s right, February 1981 of continuous service to Australian small business and retailers as an Australian software company.

Our leadership team are software developers, tech experts bringing to the company fresh approaches, techniques and ideas for delivering genuine solutions to small business retailers in the POS software and business intelligence spaces. We have more recently brought web development to our suite, expanding our Australian software company offering.

Competing with overseas software companies is challenging, especially with low labour cost coders from India, China, the Ukraine, Indonesia and Pakistan. These low labour cost countries are where massive intern national software companies have development done. Our local labour cost is higher. The quality is worth it.

Australian businesses like buying from Australian businesses. However, we don’t chase pity business. Our focus is on continuous professional development, ensuring that we get better and more useful for our customers.

While not large, we are proud for the contribution that our Australian software company has made to small business retailers right around Australia and New Zealand. We have helped develop plenty of careers as well as businesses. Inside the company, the professional development of those who work for us is important to us. We think it is factor in people enjoying working with us for the long term. we sincerely appreciate commitment.

Australia needs a strong tech sector. Software development here in Australia matters to business and government. We would love to see more support for Aussie software development by government and the big end of town. No one gets Aussie needs and nuance like Aussies. Australian software companies are more likely to be good and responsible corporate citizens for the benefit of Australia too.

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