Tower Blog

A blog about smart POS software for independent small businesses.

Category: About us (page 1 of 18)

Adding to our help desk team

Today, we welcomed a new help desk team member to our business to fill an additional role. It feels odd to be expanding our workforce while many businesses are contracting theirs. To be cliché, it is what it is.

Here at Tower Systems, the is is that we are grateful to service a diverse and strong mix of marketplaces that are essential every day. Produce, farm, pet, garden, fitness cycling, news … these are all sectors people rely on every day, pandemic or not.

So, today, we welcomes Matt to our help desk team in a new role. He’ll be off the grid for a couple of months learning the software and our processes.

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Tower Systems: serving small business retailers in Australia and New Zealand

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Cloud based Point of Sale software for small business retailers

Here at Tower Systems we think retailers should have a choice between cloud based POS software or desktop POS software.

We offer both solutions: cloud based POS software and desktop POS software.

retailers can use our POS software in the cloud. They can also use it on a desktop, laptop, iPad or other tablet computer.

We are comfortable with cloud based POS software and we are comfortable with the locally run desktop POS software.

Yes, we believe choice matters for small business retailers.

Our cloud based software runs in the cloud, on a server of your choice, with us hosting or you hosting, with secure backup and insulation from the need to update the software.

Our customers choose from a menu of options as to the best cloud based POS solution for their particular business needs. We talk with customers, understand their needs and make recommendations to serve their needs.

We think flexibility is key to small business retailers, the opportunity for them to choose what is right for their businesses now and into the future. We say this because situations can change, just as tech can change. This is the issue, this is is what small business retailers are experiencing … change … this is the model of 2020 and beyond.

Cloud based POS software works well in this situation as it does offer the opportunity of scaling, of growing ads the business grows and of contracting as the business contracts. The Tower Systems cloud hosting infrastructure, which is off-site, secure and scaleable, is able to service small business retailers with surety and safety as they navigate the cloud based world of doing business.

Cloud based POS software can be misunderstood. This is why Tower is flexible and accommodating of the varying needs of small business retailers. Our advice and support seeks to offer help so that small business retailers are able to make certain decisions for surety through change economically and in individual businesses.

Tower Systems serves specialty retailers with specialty POS software (cloud based or desktop) tailored to the needs of these businesses, to serve them and support them as they evolve. We are an Aussie POS software co serving Aussie and NZ retail businesses. We are grateful to serve thousands of retailers.

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Our dad joke social media post…

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Storytime: stories from a local Aussie retail business … humanising the retail experience

We are a POS software company that owns and runs shops. We bought our first retail business in February 1996. Every day, the experience is valuable and appreciated.

Recently on social media, we have been sharing stories from our own experiences. These stories for a local Aussie shop have resonated. Here are some of them:

Storytime. Joe is 89 years old. He lives in a nursing home. When he moved there, he was limited as to what he could bring. The old shoebox with the collection of cards he’d received was the first thing he chose.

In that box are cards from his time as a local community Aussie rules coach. Parents and players had written cards over the years and Joe had kept them. “Each card is a memory”, he says with a smile, looking through his collection.

The oldest card Joe has is from 40 years ago from a player grateful for Joe’s help. Here it is so many years on, making Joe’s day.

Greeting cards hold the most wonderful memories.

 

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Storytime. Not long after Jeff, Deidre’s husband of 35 years, passed away, she received a card in her letterbox. It was from a Sam. It told the story of gratitude for the time Jeff helped Sam when he was down on his luck, by giving him a job. Sam explained that Jeff created the job for hem, to help him out. He told Deidre how that gesture from Jeff changed his life, that he owes his life to Jeff.

While Jeff passed away 10 years ago, Deidre has the card on her bedside table and looks at it every night. She is grateful for Sam and the card he sent.

Greeting cards give us the most wonderful memories.

 

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Storytime. Olivia turned 10 years old last month. The big birthday party planned could not happen, of course. With her family living in a flat, a drive-by honking or horns was not practical. The mum of a friend organised for everyone to send Olivia a birthday card.

Olivia received more than 50 cards, more than for any other birthday. The cards meant the world to her, especially those from her friends. The notes they wrote to her warmed her heart more than any gift. She wrote back to everyone. It took 2 days.

Olivia still has the cards on a shelf in her bedroom. She looks at them every day as each card is a friend or loved-one.

Greeting cards give us the most wonderful memories.

 

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Storytime. When Nick’s dad died, he didn’t know what to say to his mum. They were not close, Nick had not seen the family for many years since he walked out at 17 years old. Now 32, on hearing of the passing of his father, Nick wanted to reach out to his mum, but he was too scared to call or visit. He chose a gentle and respectful sympathy card. He shared a happy memory of his dad and explained how he had, finally, sorted out his life. He mentioned that even though he left, and that he never forgot and that his dad’s patience is something he eventually learned for himself.

The card opened a door and Nick and his family are reuniting.

 

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Storytime. “Sorry, it’s just a card, no money for a gift this year.” That’s how Chris signed off the card to Jules, her friend of more than 20 years, since they were in high school together. Swapping birthday gifts with a card and a note were a tradition. Since they lived on opposite sides of the country, they’d usually include a note with the card and gift each year.

Jules wrote back: “your card and note mean the world to me, every year. While I may have, possibly but please don’t judge me, re-gifted the odd gift from you, I have kept every card, every single card from you. I have 23. They the story of us. They are a perfect gift. Thank you.”

The card we send today can provide heart-warming memories for many years to come.

 

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Storytime. Jack opened the plain envelope that came in the post with the morning’s mail and was surprised to find an old card he vaguely recognised from years ago. The handwritten note on the back of the card was from Pattie, who used to be the receptionist at Jack’s work. Many years ago Pattie was going through a rough patch with her health and Jack had written her a card of encouragement.

Jack, Pattie wrote on the back of the card, I heard you have sold the business and are retiring. I am returning this card you gave me as a reminder of the difference you made. The card was the right message at the right time for me. It made a difference. It told me I was not alone. I kept it all these years as a reminder of the importance of simple kindness. I hope you treasure it as much as I have Jack.

Jack sat there and shook his head that a simple card could have meant to much.

 

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Storytime. Ethan’s school assignment asked that he write about his earliest memory. That’s easy, he said, it was the first letter I ever received. It was a birthday card from grandma. I was 4 and she posted me a birthday card with a tiger on it and it came in the mail. That’s the first memory I have. I still have card, and the envelope. Mum got them framed for me.

The card created in Ethan an interest in mail and letters more specifically. Now, 6 years on, every couple of weeks Ethan will write to a relative in the hope of receiving a response in the mail. And it all started with that birthday card, which remains his first memory.

Cards give us memories and stories long after they are received.

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Aussie made POS software for Aussie retailers

We are proud to offer locally made POS software for local retail businesses in niche specialty retail channels.

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New POS software out now

Fresh. Australian made. Australian supported. Made for specialty retailers in selected niche retail channels. This is perfect point of sale software for retailers keep to support shop local. But more than that, this is excellent point of sale software for retailers who consider themselves specialist at what they do and offer.

Here is a video of a Q&A that we hosted close to two months ago. It takes you behind the scenes to some of the many features of this genuinely new software.

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This is our small business POS software company

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Embracing life in the COVID-19 world in small business retail

Two months in and we can say for sure that COVID-19 has fundamentally changed how we do business. Of course, we are not alone in this. What we do own is our response.

We have learnt plenty over the last two weeks, about new opportunities, new needs, fundamental changes in retail and what we are capable of.

What has been most interesting is how flexible small business retailers have quickly become as they have adapted to the new business environment. Things that have have taken ages to consider in the past are considered and embraced in short time. We are loving the challenge of engaging with this, with our customers.

Time has changed. We think this is good because we are seeing small business retailers move fast and forward, seeking new customers through new products and new ways of doing business.

Some business owners are pushing harder online, which is a natural move. Others are doing this but through a product mix that genuinely reaches new shoppers for the business and thereby expands the opportunity and value base of the business.

Some business owners  are de-cluttering their businesses, fine-tuning and bringing tighter focus to their business, leveraging business data to make decisions about product range, product location and supplier selection. These data driven moves are a thrill to see and be part of.

COVID-19 provided encouragement to embrace change and an opportunity of cover to make the changes – and this is the real opportunity of right now. It truly is a thrill to be part of businesses that are doing this.

In our POS software co. own case, we are doing more online than ever before as new customers are happy to be trained using video and phone hook-ups. Sales, too, are won online as we meet prospective customers over video calls. We have found some new opportunities, too.

In our retail businesses we are embracing the opportunities of the changed circumstances to grow online sales and recast the focus of the retail businesses.  It is truly fascinating discovering decisions that are easy today that may have felt more complex a few months ago.

Who knows how long this COVID-19 world will exist. It could truly be the new normal. Regardless of what happens with COVID, we expect many of the changes and opportunities embraced in these months will stick, which would be good.

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The weekend is coming…

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Not all POS systems should be the same…

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Our POS software TV commercial

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We are Tower Systems, an Aussie POS software co success story

Tower Systems is an Australian software company that develops, sells and supports POS software for selected specialty marketplaces including pet and produce businesses.

We only serve independent retail businesses.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

At a store level, here are some of the benefits you can expect from using the Tower Systems software in your business:

  • Fast, accurate selling.
  • Easy management of customer accounts.
  • Identifying of shopper and employee theft.
  • Tracking of stock movement.
  • Handling of customer loyalty – points and discounts.
  • Easy reordering based on sales.
  • Easy handling of multiple price levels for items.
  • Easy handling of multiple sale pack sizes (or volumes) per product.
  • Seamless transfer of sales and invoice data to Xero or MYOB.
  • Easy performance reporting comparing trading periods, supplier performance and other key business performance metrics.
  • Security over business data.
  • Security over business settings blocking changes that could compromise the business.
  • Peace of mind thanks to consistent processes established through the software for managing stock, customers and other aspects of the business.
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We’re on a break today

It’s the Australia Day public holiday today. While our after hours team is available for urgent calls, our offices are closed and our people are probably heading to family and friends for a day together.

We’re all back on deck tomorrow morning, to serve indie small business retailers using our POS software.

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Happy New Year!

We hope that 2020 is prosperous, fulfilling, healthy and relaxing … for all of our customers and those who rely on their businesses for income and more.

We appreciate your support through 2019 and recommitment to be here for you in 2020.

Together, we can make 2020 a wonderful year!

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May your Christmas be calm and bright

We love this video we created for newsXpress stores this Christmas so much that we share it here as a Christmas greeting to all who stop by here.

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We’re loving the reaction to our new POS software website

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Welcome to our POS software company, Tower Systems

Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces including pet, garden, toy, gift, homewares, jeweller, bike, news and produce businesses.

We only serve independent retail businesses. We are comfortable in the small business retail space and are grateful to serve more than 3,000 of these businesses with speciality software made for retailers in their niche.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good POS software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  • We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  • We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  • Our help desk provides context for advice. Rather than the turn it off and turn it onadvice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  • Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  • Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know POS software technology scares people. We don’t want it to scare our customers.
  • We are accessible. You get to talk with real people all the time, including our leadership team.

Smart POS software is key to any retail business but especially so in the small retail business space where competitive pressure is acute and challenging. We seek to help these indie retailers more successful engage competitively without the big business cost often attributed to competition.

Our decades-long track record is establishing, ensuring indie small business retailers can trust our focus, support and products.

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Loving our new website design

We are grateful for the wonderful and encouraging feedback for our new website design. Thank you.

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We support the shop local message that supports small business retailers.

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Our small business POS software TV commercial

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Our POS software empowers small business retailers

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POS software training from Tower Systems is gentle, supportive

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POS software TV commercial from Tower Systems

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We love the diversity in our small business POS software retailer community

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