Why it is important for a POS software company to visit your business before you make a purchase decision

Tower Systems offers retailers considering POS software a personal visit to assess the needs of the business, to understand if our software is right for the business.

Doing this on the phone may not be ideal. It can be done if our customers prefer, but it is not ideal. Doing it by email is nonsense.

As a company dedicated to personal in-store service, we start the relationship off right with a personal visit to see iff we are right for you. This visit is often the beginning of a long and personal relationship with our customers

Retail is personal. So is POS software for local retail businesses.

By visiting a business prior to purchase we can more effectively assess the needs of the business. Our software may not be a good fit. If we think this is the case we will say so.

In a personal visit we can show the software working with products the business sells. this can bring confidence to the decision process. We think it is important for us and for prospective customers that were visit a business in person prior to a purchase decision being made.

Get your needs right and match these with then right software and you are better positioned to achieve great outcomes for the business.

Here at Tower Systems we are committed to personal service.

Why personal service matters to small business retailer POS software users.

Personal service is a key differentiator in local small business retail. With most products being available in big and small business, in-store and online, personal service, local knowledge added local value really matter as a differentiator.

The same is true with POS software.

We see too many POS software companies that hide behind anonymity on their help desk, admin, sales and other customer facing roles.

Here at tower Systems we believe in personal service, we trust it and respect it as a small business owner need and desire.

Th8is is why when you hear from us you hear from a person, with a name. Our contact is real and authentic. You can be sure that the name is real and that you can ask for them again, to continue the relationship. We think this approach sits at the hearty of the relationship we have with our customers and foster with our sales products.

By operating this way, this personal way, we show our customers that we treat them as they want to treat their customers, with differentiating good and personal customer service, which adds value they can appreciate.

Whether it is a support call to the help desk, advice on tracking an employee theft situation, help to understand the financial performance of the business or a general business strategy discussion, here at Tower Systems we provide personal service where you can speak with the person providing the service.

We know of companies where staff use fake names. For ex ample, in one company, help desk people were told to use the name David so that customer contact felt consistent. None of the employees providing service actually had the name David. People soon see thr9ygh games like this. It is nuts in our view. That is why we are a8thentic, personal and real … trust starts with this honesty.

Next time you are providing a service in your business by phone, email or in person, see to do it in an authentic personal way as customers are more likely to remember your personal approach than if it is general, vague and without any personal context.

AFL Grand Final cakes were a hit at the POS software co. office

We celebrated AFL Grand Final eve in the office Thursday with pizza, fresh office-made chicken wings, salad,  beers, cocktails and cake. We love this tradition. While our customer base is national and international, the AFL Grand Final captures attention and it’s an opportunity to celebrate.

Oh, and we made sure to not go overboard in ‘celebrating’ as it was business as usual on the help desk, helping our POS software customers.

As for the big game today, we’re not going to call it. We hope everyone has a wonderful day.

Australian POS software helps specialty small business retailers compete

The most effective ways small business retailers can compete with big businesses and online is through efficient operation, accurate data and customer service touch-points that add appreciated value.

Tower Systems only sells its POS software to small business retailers. We help our customers achieve efficient operation, accurate data and customer service touch-points that add appreciated value. we do this every day in many different ways, tailored to the business niches we serve.

We believe in small businesses, their importance to local communities and their broader economic value.

Through our software, our personal in-store training, 24/7 human and locally based help desk service, regional user meetings, weekly online workshops and other touch-points we help small business retailers beyond what is usual for POS software companies.

Our company motto is we’re here to help. We take this seriously. Everyday, out motto challenges us to help our customers in ways they do not expect, ways beyond the software itself.

Founded in 1981, Tower Systems has evolved as technology has evolved. The software we sell today is generations away from where we started. We are proud to have served some of our customers for decades.

More than 3,500 specialty small business retailers in Australia and New Zealand use our specialty POS software.

To us, a specialty retailer is one that offers services unique to the channel, services that define the business.  We embed in our software for each retail channel facilities that serve needs unique to that channel. We take pride in doing this and enhancing these channel-specific facilities as the needs evolve.

PERSONAL SERVICE MATTERS.

The Tower training is personal, one-on-one. It is delivered in-store, by someone with extensive retail experience.

The help desk help desk is based in Hawthorn victoria. When people call, the call is answered by a human and not a computerised phone system. We believe in personal service.

The company also offers free online training workshops where retailers  can learn more and talk to each other about how they use the software.

Every customer has access to free one-on-one training year after year.

There are also user meetings around the country where people can meet the management and technical team in an open group setting for more free training and free assistance.

Our POS software co. encourages optimism in small business retailers

Every day in our POS software company we see and hear examples of optimism in small business retail from a boost in traffic to an increase in sales revenue to an increase in the overall average gross profit percentage achieved by a business.

We are thrilled to play a part of helping independent small business retailers realise their dreams through our software. We are grateful for the opportunity to share optimism among our customers.

These good an optimistic stories help others navigate change and lean into opportunities through which they can themselves find good news, find optimism.

We provide save and private places our customers can share their good stories with other customers of ours. We have done this for years and it works a treat at building optimism.

Optimism matters because it fuels small businesses, retail businesses that are independent of the usual support networks big businesses can access. We preference small businesses and do work hard ton help and encourage them to be stronger, better and happier laces, more optimistic places.

In one situation we learned how a retailer using our software achieved thousands of dollars of incremental business in a three month period by using a facility they had never used before. By turning on this facility in their software, for no additional cost, they were able to achieve sales they were up until then losing. This was done with no increase in inventory investment.

Small business retailers can increase sales through smart shopper engaging tools in our software. Beyond the usual help desk facilities, we enjoy talking business management with our customers – to help them leverage even more value from their relationship with us.

Here at Tower Systems our focus is solely on independent small business retailers in a select number of retail channels. This helps us provide specialist advice to our specialist retailers.

POS software for independent small business retailers

Here at Tower Systems we create and support POS software, Point of Sale software, specifically for small and independent retail businesses in Australia.

We only work with small and independent retail businesses. This keeps us focussed on these types of businesses rather than confusing focus with big businesses.

We develop what we sell. This is our software. Created over many years. Regularly enhanced to keep up to date with technology and capabilities. By selling what we develop we know what we are doing, we know it is current and we know how we can change it if needed.

This is not overseas software made to look local. This is not software backed by an international call centre.

We are local and focussed 100% on local businesses. This is what local small business retailers look for in a business partner. It is a Tower Systems difference that is valuable for our customers. We love the point of difference and focus on it ourselves.

About Tower Systems

Tower Systems International (Aust) Pty Ltd was established in 1981 by Mark Fletcher.

The company was created to develop specialty software for small businesses in selected vertical markets. It remains true to that mission today.

Mark remains the owner and Managing Director.  The company has a strong leadership team across the technical, customer service and creative areas, ensuring it is not reliant on a single person to lead the business.

Tower Systems develops and supports retail management software to over independent 3500 small business retailers across Australia, New Zealand and the Pacific in a limited number of retail niches, channels.

We employ 35 information technology professionals working out our company offices in Melbourne, Sydney, Brisbane, Adelaide, and Auckland.

We develop and support our own retail management software as well as cloud based e-commerce sites.  We stand by what we offer.

Our development team is made up of qualified and skilled software developers.  They are managed by a committed Software Development Manager with years of experience with our software.

Many Tower clients have been with the company through a variety of retail businesses, choosing Tower again and again.  We value long term relationships and this is reflected in our customer retention rates.

Looking for another web developer for our POS software co.

Tower System,s is in the market for another web developer to join our awesome Melbourne based retail business web development team.

Web developer.

Tower Systems, a well-established niche POS software company based in Hawthorn Victoria is seeking a web developer with good PHP skills. We seek a web developer who goes beyond knowing PHP and other tech. Knowing is one thing. Context, understanding, is something else. We want someone who is either elite or aspires to be elite.

We would love you to have React skills as well as experience with Magento, Woo and more in the e-com space.

Working on several projects, this role offers variety serving the needs of our existing small business retail channels.

Here are the skills we are interested in, in order of importance:

  1. PHP 5 and MySQL
  2. React.
  3. Magento, Shopify, WordPress/Woo or similar
  4. MVC frameworks, like Zend or Laravel
  5. API development experience will be highly regarded
  6. CMS experience in Drupal, WordPress or similar.
  7. Frontend skills in respected front-end frameworks
  8. Familiar with Photoshop or Eclipse
  9. Flawless written and oral communication skills.

Find out more about us at www.towersystems.com.au. Please research us.

All applications are sent by SEEK direct to our CEO.

This is a full time role. Permanent residents or Australian citizens only. No 457. No sponsorship. No part time students.

Online websites created by us for small business retailers

Click on the links for websites created by Tower connected to small business retailers:

  1. Beanie Boos.
  2. Jigsaws.
  3. Pop Vinyls.
  4. Pusheen.
  5. Collectible bears.
  6. Funky gifts.
  7. Collectible bears – international.

This is a small selection of our retail store POS software connected websites. We have many more for single stores and groups.

The advantage, benefit, is that we develop the POS software as well as the websites. This is where we make the difference in our software and non our web tech o0logy to help small businesses grow online.

We back this with excellent SEO work too, helping small business retailers compete with big businesses to be relevant in a rapidly changing retail and online landscape.

Kudos for Amazon Go store insights

We are grateful for the feedback from people who have seen our recent video where we share insights gained from visiting the Amazon Go store in Seattle twice this year. This is an extraordinary shop, built by an extraordinary business.

  1. No sales counter.
  2. No cash or credit cards processed in-store.
  3. Choose what you want, and leave.

In this video we explain what we saw and try for context for small business retailers.

Tower Systems is not your usual POS software company

POS SOFTWARE IS ONLY PART OF OUR STORY.

We help retailers grow their businesses.

When I started Tower Systems I wanted it to be more than a regular POS software company. I knew we would only sell to independent small retail businesses and only develop software for specific retail niches.

I also knew I wanted us to help beyond the software itself.

On an average day, we help retailers buy better, discover theft, improve efficiency and increase the average basket size.

We train our front line people in business so they can help your business. They are not your usual POS software help desk people.

We also help by creating marketing collateral, like this new poster we created in-house for fishing and outdoor businesses that use our software:

Or this one for pet stores:

Let us show you our POS software. Email sales@towersystems.com.au or call for an obligation free demonstration:

  • WA / SA/ VIC: Tim Batt. 0401 833 917.
  • NSW / ACT / TAS: Nathan Morrison. 0417 568 148.
  • QLD / NT: Justin Randall. 0434 365 789.

We are proud to serve 3,500 specialty retailers with our software.

Mark Fletcher
Managing Director
Tower Systems International (Aust.) Pty Ltd
M | 0418 321 338.  E | mark@towersystems.com.au.

Hiring for the POS software help desk

We have been advertising externally for new people for our Melbourne-based small business POS software help desk. Interviews are now under way as we have a terrific pool of skilled candidates.

Our candidate selection process is structured and multi-layered, to ensure we find not only a tech skilled candidate but someone who communicates appropriately with small business retailers.

Like all new hires, candidates selected this round will undergo considerable training and beta testing, yes, beta testing, prior to live access with customers. That is when we will introduce them to our customers – through our weekly customer service email.

Happy New Year

We hope 2018 is filled with happiness and joy for all who visit this place and all who use the Tower Systems software.

We are excited for what the year will bring and look forward to helping small business retailers make their businesses more valuable and enjoyable this year.

Christmas greetings from Tower Systems

Merry Christmas to one and all. Thank you for a wonderful 2018, a year of growth and joy.

We are grateful to our customers for their support and help, for the opportunity to serve and help make small businesses stronger and more valuable to their local communities.

Thank you.