Hi, my name is Mark Fletcher, CEO of Tower Systems. I hate it when I call a help desk and I am put through to someone who follows a rigid script with limited options. I also hate it when I end up talking to someone in an offshore call centre who doesn’t understand my local situation.
At my POS software company, if you call for help, we answer the call and one of our local retail experienced help desk members talks with you about your query. There is no rigid script, no tech menu to navigate before you get through.
As retailers ourselves, yes we own and run 3 shops, we understand the importance of easily accessible customer service. We genuinely walk in your shoes. You’re welcome to meet us at any of our shops to see what we offer first-hand – to see that our retail experience is more than a marketing pitch.
Justin Randall grew up in retail before joining our help desk and then moving to sales. He’s passionate about helping local retailers thrive. He’d love to answer your questions: 0434 365 789 or justin@towersystems.com.au.
Tim Batt worked in retail but to be honest he’s been with us for 20 or so years so he’s likely yo be rusty behind the counter. Tim loves helping independent retailers: 0401 833 917 or tim@towersystems.com.au.
Whether you run a pet shop, jewellery business, gift shop, bike shops, garden centre, produce business, fishing shop, bookshop, music shop, sewing shop, op. shop, newsagency, toy shop or fabric shop, we will do our best to help you.
Visit www.towersystems.com.au or email sales@towersystems.com.au or call 1300 662 957 to find out more. We’d love to learn about your needs.
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