POS software blog
About our POS software for local small business retailers
Category: About us (page 2 of 19)
Two months in and we can say for sure that COVID-19 has fundamentally changed how we do business. Of course, we are not alone in this. What we do own is our response.
We have learnt plenty over the last two weeks, about new opportunities, new needs, fundamental changes in retail and what we are capable of.
What has been most interesting is how flexible small business retailers have quickly become as they have adapted to the new business environment. Things that have have taken ages to consider in the past are considered and embraced in short time. We are loving the challenge of engaging with this, with our customers.
Time has changed. We think this is good because we are seeing small business retailers move fast and forward, seeking new customers through new products and new ways of doing business.
Some business owners are pushing harder online, which is a natural move. Others are doing this but through a product mix that genuinely reaches new shoppers for the business and thereby expands the opportunity and value base of the business.
Some business owners are de-cluttering their businesses, fine-tuning and bringing tighter focus to their business, leveraging business data to make decisions about product range, product location and supplier selection. These data driven moves are a thrill to see and be part of.
COVID-19 provided encouragement to embrace change and an opportunity of cover to make the changes – and this is the real opportunity of right now. It truly is a thrill to be part of businesses that are doing this.
In our POS software co. own case, we are doing more online than ever before as new customers are happy to be trained using video and phone hook-ups. Sales, too, are won online as we meet prospective customers over video calls. We have found some new opportunities, too.
In our retail businesses we are embracing the opportunities of the changed circumstances to grow online sales and recast the focus of the retail businesses. It is truly fascinating discovering decisions that are easy today that may have felt more complex a few months ago.
Who knows how long this COVID-19 world will exist. It could truly be the new normal. Regardless of what happens with COVID, we expect many of the changes and opportunities embraced in these months will stick, which would be good.
Tower Systems is an Australian software company that develops, sells and supports POS software for selected specialty marketplaces including pet and produce businesses.
We only serve independent retail businesses.
Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.
Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.
What makes us different is how we engage. We go beyond what is traditional software company.
- We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
- We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
- Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
- Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
- Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
- We are accessible. You get to talk with real people all the time, including our leadership team.
At a store level, here are some of the benefits you can expect from using the Tower Systems software in your business:
- Fast, accurate selling.
- Easy management of customer accounts.
- Identifying of shopper and employee theft.
- Tracking of stock movement.
- Handling of customer loyalty – points and discounts.
- Easy reordering based on sales.
- Easy handling of multiple price levels for items.
- Easy handling of multiple sale pack sizes (or volumes) per product.
- Seamless transfer of sales and invoice data to Xero or MYOB.
- Easy performance reporting comparing trading periods, supplier performance and other key business performance metrics.
- Security over business data.
- Security over business settings blocking changes that could compromise the business.
- Peace of mind thanks to consistent processes established through the software for managing stock, customers and other aspects of the business.
It’s the Australia Day public holiday today. While our after hours team is available for urgent calls, our offices are closed and our people are probably heading to family and friends for a day together.
We’re all back on deck tomorrow morning, to serve indie small business retailers using our POS software.
Tower Systems is an Australian POS software company that develops, sells and supports software for selected specialty marketplaces including pet, garden, toy, gift, homewares, jeweller, bike, news and produce businesses.
We only serve independent retail businesses. We are comfortable in the small business retail space and are grateful to serve more than 3,000 of these businesses with speciality software made for retailers in their niche.
Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.
Good POS software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.
What makes us different is how we engage. We go beyond what is traditional software company.
- We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
- We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
- Our help desk provides context for advice. Rather than the turn it off and turn it onadvice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
- Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
- Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know POS software technology scares people. We don’t want it to scare our customers.
- We are accessible. You get to talk with real people all the time, including our leadership team.
Smart POS software is key to any retail business but especially so in the small retail business space where competitive pressure is acute and challenging. We seek to help these indie retailers more successful engage competitively without the big business cost often attributed to competition.
Our decades-long track record is establishing, ensuring indie small business retailers can trust our focus, support and products.
It’s been a busy day at our head office today with carpet layers in and replacing our carpet. It had to be done on a Saturday because weekdays are crazy busy.
The new carpet looks good. It enhances noise absorption and gives the office a stylish sexy look.
Our help desk remained life through the disruption.