Last week we released new customer facilities for our POS software customers. These are back office facilities, accessed through our website, for our customers and how they interact with us and, in particular, our support team.
Once our POS software customers log into our website they have access to new technology through which they can log their own cases, see any current cases, search their past cases and, access pre-set help that may offer immediate assistance for any new case.
This advanced self serve technology goes beyond what we offered in the past, beyond what is common is local small business retail POS software support.
What we released last week is a blend of leading edge, best practice, expert technology from overseas, layered with technology we have developed ourselves and populated with a truckload of knowledge and data from our years of service of local small business retailers.
What we released last week is technically innovative, the culmination of a considerable financial investment by us to bring this to life for our customers. we have been working on this project for close to a year. We brought in a CRM solutions expert from outside to help us bring this home.
The project is a good example of us investing in our infrastructure and bringing on board people expert in the area, rather than relying on only our experience.
We are grateful to be able to make this investment for our customers and thankful for the feedback already from customers who are loving the new facilities and the greater power they have for themselves.
POS software support is all about offering advice and answers that suit the questions and in a timely way that serves the needs of customers. What we have released fits with this, and more.
Tower Systems is grateful to serve 3,000+ local specialty retail businesses that trade in a range of unique retail niches. Our focus is on locally owned family businesses as serving their needs is different to serving big mass businesses. We do not serve bug business customers. Our service is personal, local – like the businesses of our customers.