Here’s another video from us for our POS software customers on how to cut theft in retail.
We are thrilled to see the Tower Systems POS software featured on the Xero website as an approved partner.
This has come about following certification of our software as offering required and proven integration with xero accounting.
We are thrilled!
Being first with this in a specialist retail marketplace helps not only us but our close to 3,000 customers.
The Xero link is easy to use and seamless. It’s our recommended accounting system link but not our only one.
We use Xero ourselves in our retail shops – making our advice and assistance more knowledgeable than a software company without their own retail businesses.
Retail shop floor stocktaking is easier than ever thanks to even better support for portable hand held devices from Australian POS software company Tower Systems. Standing in front of items on the shelves or in warehouse racking, counting and recording on-hand quantities is fast and easy with the Tower software and the HP Elite Pad.
Collected wirelessly, the Elite Pad maintains accurate real time stock on hand data for the business, allowing disruption free stock taking – saving time and helping the business grow.
Tower Systems has automated the process for connecting its POS software with Xero thanks to a completely online cloud-based service for the bridge and data flow connection.
From the Xero page on the Tower website, users have access to all they need to make the link live and working for them. And Tower users are doing this, turning on the link and switching to Xero for a more integrated and comprehensive accounting solution.
Tower Systems is thrilled to be acknowledged by Xero as an authorised partner and listed on their website.
The development of Permit to Acquire facilities within the Tower Systems firearms retail management software has entered a new phase with initial in-house testing commencing. The PTA facilities have been designed in close consultation with regulatory authorities as well as representatives several gun retailers.
This close industry and government consultation has resulted in a design that is a first for Australia.
The resulting software will deliver to gun retailers Permit to Acquire facilities that will enable them to save money in the operation of their businesses as it will eliminate paperwork and processes that are manual today.
Delivering a responsible structure of managing the Permit to Acquire process, the new facilities will further strengthen the leadership position of the Tower Systems firearms retail management software.
Specialisation is key to the future of software companies serving specific retail niches. In the various solutions for specialist retail marketplaces Tower Systems continues to innovate specific to the needs of those retailers.
POS software experts Tower Systems have produced a video on how to use the the front-end loyalty offer of Discount Vouchers to drive sales. Explaining exactly how vouchers work and how to use them in retail, the video is a perfect tutorial on growing your retail business using leading edge smart loyalty tools. Packed with evidence, examples and facts, the video is a must-see for any retailer wanting to grow their business.
The Tower POS software offers points based loyalty as well as group retail linked loyalty but it is the discount vouchers program that is driving exceptional year on year growth.
This video provides evidence of the growth the vouchers are helping retailers to achieve.
The professionally produced video is another from the in-house team at Tower Systems.
POS software experts Tower Systems have produced a video on how to use the POS software Xero in retail for transferring sales and cost of sales data to Xero.
As the first specialist software company serving newsagents, jewellers, garden centres, bike retailers, gift shops and pet shops to offer an approved Xero link, Tower demonstrates its technical and business leadership.
This educational video is another in a series from the professional customer swerve team at Tower Systems.
The Xero link is available in the Tower software now.
Retailers are loving the cloud based backup service launched by POS software company Tower Systems.
This new safer approach to backups offers retailers using the Tower software double protection with a local safe backup as well as a cloud based safe backup.
these backups are taken during the day without interruption to the business.’
retailers are able to reduce rostered hours as a result of embracing the new approach to backups. The net saving is considerable and the business as more backup protection for their all-important business data.
The Point of Sale software offered by Tower Systems offers retailers the ability to sell products at priced set by the volume of an item purchased.
The flexibility in pricing allows retailers to be flexible on the shop floor in a structured way than can guide volume purchases. This is especially useful in garden, homewares and gift retailing – three areas where Tower Systems shines with retail channel specialist software.
This is another way Tower helps retailers grow their businesses.
While Tower Systems has supported external and automated backup services for years, this week the company launched a new even more hands-off cloud-based backup service that offers excellent protection to participating small retail businesses users our our POS software.
Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.
The new approach represents better protection for our small business retail customers. It is available for commercial implementation following comprehensive live testing.
Tower systems has been using the new facilities in beta for two months. This week’s announcement moves the opportunity to full commercial release.
The 2015 edition of our POS software for retailers includes enhanced Xero integration facilities. In the enhancements we deliver the next generation of changes to enable retailers to get further benefits from linking their POS software with Xero. More data is transferred making the Xero reports more comprehensive while at the same time saving bookkeepers and accountants more time and more fees.
The latest enhancements have been developed with CPA, user and Xero input. The result is a terrific benefit for the Tower user community that keeps us at the forefront of Xero integration.
This online live workshop is another in the weekly series by the company for retailers using its POS software. It’s a great learning opportunity that will benefit any retail business owner. Plus it’s FREE.
Retailers using the Tower Systems Point of Sale software can relax and enjoy Saturday knowing we have their back.
Our help desk is open and taking calls this morning – in addition to our after hours mobile numbers.
We have offered a help desk based Saturday service for many years. Our customers appreciate the extra commitment. It’s another Tower AdvantageTM.
We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.
It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.
Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.
Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.
The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.
Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software. Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.
Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.
The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert. This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.
Retailers selling products with specific care requirements are able to have care and other instructions included on receipts printed for the products. This provides a more engaged level of customer service that is tailored to the specific items purchased by a business.
This personalised receipt service built around product care instructions is something Tower Systems has offered in its Point of Sale software for many years. It is a facility used across many retail channels including bike shops, garden centres, gift shops, jewellers and others where specific product care and use instructions are another way a retailer can demonstrate a valuable point of difference.
Tower Systems offers training in using these product care facilities.
The Tower Systems Point of Sale software offers retailers with wholesaling facilities the ability to track locations of inventory and thereby enable easy picking of goods for shipment. Doing this in several different types of businesses has provided us with experiences that have informed development of flexibility in the software.
From picking slips to location data, the Tower software reaches way beyond what is traditional for POS software.
While first and foremost a Point of Sale software solution, warehousing facilities enable the software to be useful in more diverse situations and this is what flexible retail / wholesale businesses like.
Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:
The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.
There will be people who blame things on the update that have nothing to do with the update.
Many will not read the instructions prior to loading the update.
Most will be nervous.
Plenty will be happy with what’s in the u0date and some will want more changes urgently.
Others will say their systems are slower as a result.
Some will realise that they need to upgrade their hardware.
Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.
While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.
Thank you in advance for your commitment through what will be a busy and challenging time.
We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.
Tower Systems is thrilled with feedback from retailers who have started using the new version of its POS software.
With more than 300 enhancements, this new release is the most significant software update in ten years. It delivers to the close to 3,000 small business retailers who partner with Tower valuable new tools which many will use to grow their business.
While customers are enjoying getting to know their new software, the Tower team is well advanced on the next release.
Retailers using the POS software from Tower Systems have many options for for reinforcing the value of shopping in the business – like including a personalised note on the receipt showing the saving achieved with this purchase.
The image shows one such saving note on a receipt produced by the software. The note is produced as a result of rules setup by the retailer using the software.
The You Saved $6.55 message is strong. It’s reinforced by That’s a saving of 6%. this messaging pitches the retail business after the sale is down, when the shopper is home and unpacking their purchases.
This is another way Tower Systems is helping small and independent retailers to compete with major retailers.
The Tower Systems POS software / Xero accounting link is being embraced by more retailers.
Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.
This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.
Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.
It’s our use of our software and Xero as retailers ourselves that really sets us apart.
Thanks to receipt options and other facilities in our POS software, retailers can help drive shopper engagement in competitions – such as the Hallmark cards competition offering the opportunity to win a $500 BBQ in participating stores that’s running at the moment.
Retailers can promote competitions like this on their receipts. They can also promote it on customer displays. This type of promotion is free. It is excellent use of existing retail management infrastructure – manages by our POS software as directed by our retailers.
Connecting shoppers on receipts and at other touch points with in-store promotions such as the BBQ prize adds value to the in-store promotion and drives the likelihood of shopper engagement in the promotion.
Smart use of our smart POS software drives better outcomes for our retail partners. Our help desk enjoys helping retailers to leverage these opportunities.
Our rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.
The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.
Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.
Thanks to advice from several firearms retailers and state based regulators we are creating a new firearm permit to acquire (PTA) tracking facility.
Firearms retailers and their staff have directly guided this software development project.
Coupled with our advanced serial number tracking tools, you will be able to track a specific firearm back to a permit.
Where regulators permit, our software will create a file you can upload to meet regulatory reporting requirements.
We are ensuring that through this software we help you meet all published regulatory standards in anywhere in Australia.
As the owner of Tower Systems I stand behind our software. We will continually improve our firearms retail software to ensure it serves your needs well into the future.
Call one of our Firearms retail software experts today an obligation free in-store demonstration: