POS software reports on KPIs for small and independent retailers

Few small business POS software products report on return on investment, stock turn, return on floor space and return on shelf space. The Tower Systems POS software delivers on reporting on these and other KPIs, enabling retailers to have a better understanding of business performance and through this the opportunity to make better quality business decisions.

Return on investment, stock turn, return on floor space and return on shelf space are the most vital of retail business Key Performance Indicators. That retailers using the Tower software can access these for themselves and easily demonstrates a valuable point of difference.

Since some small business retailers don’t understand the KPIs, the Tower help desk and business management teams offer assistance in understanding and guidance on decisions which can be made as a result of tapping into the KPIs.

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Sunday retail business management advice: leverage your top sellers for more value

Every retail business can sell more to every customer. This is easy when you have good business data and use this to make good business decisions.

Making more money from every sale starts with you understanding shopper behaviour today.

Get a report from your Point of Sale software listing your top ten selling items, by unit sales for the last three months. Do not look at dollars. Unit sales is the far more valuable count since this is a discussion about leveraging volume.

In the Tower software the report is a 10×10 Report. This lists the top 10 items and the ten items selling with those 10 items. (You can set the number to anything besides 10.)

In a typical retail store, the top ten selling items will account for between 30% and 50% of revenue of the business.

Look at your top sellers report and concentrate on the top selling items. Consider these questions about the top selling items:

  1. Do you have appropriate impulse purchase products located on either side of each top item?
  2. Are the top items spread through the store, to maximize customer throughput?
  3. How often do you move the top items?
  4. Do you have the top ten items in multiple locations?
  5. What impulse purchase items do you have at the counter which will appeal to customers who purchase any of the top ten items?
  6. Has the list of top ten sellers changed in the last year? If so, how have they changed and what can you learn from this.
  7. Are there products which you do not currently carry which you could add to the store to sell with the top ten sellers?
  8. Do customers who purchase the top ten sellers ask for any other items?

The idea embedded in these questions is very simple. Use the top ten sellers, or top twenty or top thirty, to focus your attention on items with which you can work to achieve more sales in your business.

By focusing on the top sellers and what you can sell with them you can increase the size of the average shopping basket.

If you can’t see opportunities for achieving more sales by placing products next to or with the top sellers then speak with your team and speak with trusted customers. Don’t rest until you unlock suggestions to try.

There is plenty of additional money to be made from your top sellers. Invest time and attention on this project and get ready to bank the results.

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POS software helps gift shops, small business retailers handle special orders

Screen Shot 2015-04-07 at 10.14.08 amThe POS software from Tower Systems has excellent facilities for handling special orders, pre-orders and other forms of orders for customers that are unique to the customer and a point of difference for the business to offer.

Special orders and customer pre-orders are a point of difference for small independent retailers over big businesses. Being bale to do this with consistency and certainty can help these businesses more successfully compete.

Thanks to years of refinement and working with retailers in a wide variety of retail situations, Tower Systems offers a competitive advantage from the recording of customer details, tracking an order,k advising its arrival and handling a range of payment options including time payment.

We have retailers today transacting valuable business in pre-orders of highly valuable product as a result of these tools in the software. They are financially better off today and over the long term as special order customers tend to return for more orders.

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Sunday retail management advice: success today is important for tomorrow

Too often we see small business retailers running their businesses thinking that they will make their money when they sell. Our experience working with thousands of retailers is that focusing on today, on the right now, will ensure the best outcome for the future of the business.

Our strategy – Make every day your pay day – is simple and effective. It’s made up of basic points:

  1. Run with the leanest roster possibl Just about every newsagency business I review has capacity to lower labour costs.
  2. Have your best people working the floor, helping customers spend more.
  3. Stock what sells.
  4. Get rid of stock which is not selling.
  5. Have stunning displays that attract people from outside the shop.
  6. Have compelling displays in-store that encourage people to browse beyond their destination purchase.
  7. Always have impulse offers at high traffic locations.
  8. Charge more every time you can. Review your prices for products people come to yoo because of convenience.
  9. Buy as best you can.
  10. Grab settlement discounts every time you are able.
  11. Use your business data to guide your decisions.
  12. Promote outside your store.

Be responsible for the profitability of your business. Don’t blame your suppliers, your landlord, your employees or some other external factor … it all comes down to you – the decisions you make and the actions you take.

If you relentlessly pursue profit with a clear focus you’re likely to see profit grow. That’s better than waiting to make money when you sell because that’s less likely to happen in this market.

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POS software company provides more help to small business retailers reducing theft

Tower Systems has been helping more retailers using its POS software POS software to deal with employee theft situations. We have a structured process for independently checking evidence without being influenced by stories. The process has been praised by police and prosecutors. It has been on show in court rooms where we have provided expert witness evidence.

Employees in retail businesses using our software are on notice. We have tools you will never find which can uncover behavior which indicates without a doubt that theft is occurring. This evidence has stood up scrutiny and resulted in successful action.

Our advice to retailers is to use the facilities in our software for theft reduction. If you have a concern, ask us for a free Theft Check service.

We’re here to help. That’s our motto. When it comes to employee theft, we’re in your corner and there to help you deal with it and get through the emotional and operational challenges of discovering a theft situation.

Our theft related work is undertaken at senior levels within the business. It is highly confidential. Our most cases are never discussed until completely closed and even then only ever without identifying details.

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Free roster software for small business retailers

Screen Shot 2015-03-26 at 3.07.02 pmTower Systems has launched free roster cloud-based roster software developed specifically for small business retailers.

This easy to use platform is serves single location and multi location retailers. It offers a variety of tools and helps retailers with budgeting to drive a better labour cost outcome.

The new employee roster software for retailers is another enhancement from Tower Systems, delivered at no cost to its customers – demonstrating innovation in a practical and no cost way.

This is another way we live up to our motto: We’re here to help.

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POS software drives retail sales

One of our POS software team members this week saw first hand the value of the latest loyalty facilities in ur software in a business which switched from MYOB to us and from a points based loyalty system to our $$$ based front end loyalty solution. Here is their story:

I popped in to see a client who swapped to our software late last year from MYOB, they were doing a points based loyalty system before, and changed to our discount vouchers on launch of our software.  The result is excellent sales growth. This is a good report to show you can still get engagement of vouchers, even at low customer numbers and low values.  Average voucher issued was $2.06.

We love hearing stories like this as they reflect on our value proposition of helping our customers. While we help in many ways, it is through the loyalty offer where we see excellent business growth results.

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Sunday retail management advice: inspiration retail management success stories

While some retailers gravitate to stories of doom and gloom, others are chase and enjoy success large and small.

Through our work with our POS software we get to meet with plenty of retailers and look at many businesses.

We are certain that success is not an accident.

Success is planned for and chased. It is the goal reflected in every business decision. It comes from refusing to let the business run you.

We’d like to share three real-world stories with you.

The small shop turning over $380,000 a year and growing 28%

Talking with a gift shop owner about their 28% increase in sales in the financial year just ended.

Yes, you read right, a 28% lift in sales in the 2012/13 year. This is on the back of a 17% increase the year before. This is a business that is more than ten years old.

This is no accident. They planned for it by carefully looking at their business data and shedding products that were not working. They adjusted opening hours too as they discovered business later in the day that they had not realised was there. This knowledge opened them to opportunities for last minute shoppers.

The owner of the business decided to chase success because the turnover was barely enough to cover rent, wages and the loan taken out to fund the business. It was grow or bust.

They planned for success by using their business data. The first year – 17% up from a low turnover base – was encouraging. The 28% increase this past financial year proves value of paying attention to business data.

Sales data guided them as to the suppliers of the best to focus on. One employee was eased out of the business for failing to achieve minimum sales targets.

The owner spent more time on the shop floor selling to achieve minimum margin dollars per sale rather than just chatting with shoppers.

The result shows what can happen when you focus on being a retailer, the owner said to me with a huge smile.

A gift shop reengineers and saves itself

Another gift shop we have been working with was in trouble. Shops nearby were closing and the small shopping strip had a dark feeling. For a while they were sucked into the cloud of doom and gloom.

Checking their data we saw that several special interest items sold well and provided an above-average margin. They used this knowledge as the basis for small expansion.

Over six months they increased their range of the special interest items and they connected with community groups to share knowledge.

Over six months sales grew, not into double-digit growth but they were happy to have at least stopped the decline.

In the second six months sales grew further. Now they were into double digit growth territory. Shoppers happy with their specialisation were telling others. Word of mouth was driving extra traffic.

That was a year ago. Today, this business is very different. People travel for up to two hours to see their range. The average sale value has more than doubled, margins are up 15% and customer traffic is up 25%. Combine these three and you can see why the owner is very happy.

They did not plan to become a product specialist. The survival of their business demanded it.

How a product category drove sales and profit

This gift shop owner came to us because they were in trouble. Sales were falling. Together, we took an in-depth look at their data.

The category performing best in terms of return on investment and return on floor-space was plush, teddy bears and some soft toys. That can’t be right, said the owner, it’s stuck in the back of the shop.

Data does not lie. It revealed that their small selection of plush was selling well despite the owner and the employees not being all that interested in it.

Fast forward six months and this business has turned around. They are now a plush shop at the front with other gifts. Sales are up 65% and climbing. They have increased their margin too – because they have products others nearby don’t have.

Turning this business around was easy as the data offered the guide. The changes took a week to complete and initially required only a $5,000 capital investment in additional stock.

Own your success

Small and independent retail businesses can achieve growth in any economic situation.

People don’t stop shopping in tough times – they just change what they buy.

By taking a fresh look at business data gift shop owners can change focus, attract new shoppers and get existing shoppers spending more.

We’re happy to help.

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Help for small business retailers doing it tough

Screen Shot 2015-03-10 at 6.52.05 amTower Systems has published a special report for small business retailers on tactics and strategies they can use to help navigate tough times. This report draws on years of experience working with small business retailers across a range of retail channels. The advice is ready to use, often without the need for POS software technology.

While developed as part of the Tower AdvantageTM suite of services, Tower Systems has made the advice widely available to all retailers.

We appreciate the feedback from retailers which has guided further development of this small business assistance advice.

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Free POS software training helps retailers improve productivity

Screen Shot 2015-03-04 at 5.34.16 pmThe weekly free POS software training opportunities offered by Tower Systems continue to attract retaill business owners and their employees who want to get more from their software investment.

Our outcome-focussed training is proving to be a hit with retailers as it offers practical advice without tech-jargon.

This session on productivity helps retailers where it matters: at the counter.

Tower Systems is grateful to wonderful customer support in participating in these sessions.

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Tower Systems to retailers: we’re here to help

twhIn releasing the new corporate image – new logo, new website, new collateral – we have embraced a new tag line which describes our mission for small and independent retailers.

We’re here to help.

This is our mission – through our software and support services, we are here to help our customers enjoy their businesses more, make more money and make their businesses more valuable.

Our software and associated services are a mechanism through which retailers can experience genuine help. We are grateful to be able to do this.

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Sunday retail management advice: embrace being small in retail

We’re a small software company compared to the size of software companies around the world. Sure, we serve close to 3,000 small business retailers, but we are small. We like it that way. Small is good. Small of focussed. Small is human and not a number. Small is enjoyably.

Too often we see businesses owners chasing growth, chasing big businesses. We don’t want to be impersonal or disconnected. As a small business we are closer to our customers and more aligned with their needs.

We think a small specialist software company like ours is more likely to be able to fully and usefully serve the needs of small business retailers.

Sure, we are growing. However, there is a difference between growing and being so big you can’t pick up the phone and speak with the owner about anything at any time – like you can here at Tower Systems.

Our retail management tip today: embrace small, it’s a good place.

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The new loyalty POS software loyalty paradigm is a game-changer

tdvSmall and independent retailers love the new approach to loyalty on the Tower Systems POS software. At the Gift Fair in Sydney this week retailer after retailer was thrilled to see such a different yet highly manageable opportunity.

While our discount voucher shopper loyalty facilities are not new to our POS software, they are new to many retailers who have only ever heard about points based systems as the way to approach loyalty.

What is unique and valuable about the Tower Systems discount vouchers is the multiple data points at which the retailer can control the value of the voucher printed. The layering approach allows the retailer more control over value and redemption – thereby providing the business with more mechanisms through which to drive business performance.

One retailer told us that they attribute their 10% year on year growth to our discount vouchers and that to achieve this they have given away just over 1% of GP. What makes the facilities even more valuable is the reporting showing shopper behaviour in detail. This helps guide data point tweaking to drive outcomes.

Thanks to the trademarked Tower AdvantageTM, Tower Systems is delivering to retailers and unique and business valuable facility. Exclusivity has its own rewards.

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Permit to Acquire facilities in Firearms shop software

Screen Shot 2015-02-18 at 1.50.20 pmFirearms shop software specialist Tower Systems has started previewing its new Permit to Acquire facilities as part of its user engagement program in advance of setting beta release dates.

The feedback is exciting.

Developed in consultation with firearms retailers and state-based regulators, these enhanced facilities will help firearms retailers more accurately and consistently work within the regulatory framework in Australia.

Firearms shop software sees Tower Systems serve another specialist retail channel. It’s what the company does – helping retailers in specialist channels to more effectively use technology tailored for their needs.

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Good POS software can drive the relevance of your small or independent retail business

Choosing the right POS software for your business can re-energise, refocus and redefine your retail business.

Choosing the wrong software can hold you back.

The challenge for small and independent retailers is: which POS software is the right POS software.

Leading Australian POS software developer Tower Systems is clear that its software is not right for all retail businesses. Indeed, the company focuses on a select group of retail niches, vertical markets as they are called, in which it refines software to specific needs of teach of the markets.

This specialisation sees Tower Systems become deeply involved in and knowledgeable about each of the retail channels in which it serves. It’s deep specialisation results in offering software functions through which specialist niche retailers can reinforce their relevance.

For example, a pet shop using the specialist pet shop software from Tower Systems has pet shop management facilities that are unique and tailored to their needs whereas a generic POS software package only offers generic facilities that are offered to all retailers. These generic facilities are less likely to enable the pet retailer to reinforce their specialisation compared to a general retailer.

Specialist software in retail niches helps specialist retailers embrace their specialisation.

This is the Tower AdvantageTM in action. A suite of specialist tools that are constantly evolving thanks to the engagement of its 2,850+ customers.

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Free POS software training: How employees steal from retail businesses

stealHow employees steal from retail businesses is a free training workshop from the POS software experts Tower Systems. Delivered by our COO, this training is vital for retail business owners. It will draw on expert advice from one who helps police, prosecutors and insurance companies deal with employee theft in retail businesses.

With just a few places left, this training will fill up for sure.

Tower Systems leads its marketplaces with live online training opportunities – helping retailers to learn more about their software and how to save their businesses time and money.

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Sunday retail business management tip: roster staff for commercial success

Rostering is a vitally important business activity in indecent retail businesses. Get it right and you save money. Get it wrong and your bottom-line suffers.

Retailers using the Point of Sale software from Tower Systems can roster employees based on their contribution to the business. Using the tools in the software can result in better rosters, rosters which deliver a more valuable contribution to the business.

This is just one way POS software which offers roster facilities can genuinely benefit a business – save time and help driver better earnings. It is another way good POS software pays for itself.

Tower Systems helps retailers drive better outcomes through rostering and other facilities delivered in its software for a range of specialist independent retail channels.

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Xero accounting / POS software link helps retailers embrace technology

The link we launched last year connecting our smart POS software with leading accounting solution Xero is helping us grow our business as more retailers seek a whole of business solution. Our training resources help retailers understand the link and the benefits. here’s one of the videos we have produced in house.

We use Xero ourselves in our own retail businesses.

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Helping retailers prepare for BOXING DAY SALES

discoubtWe’ve had plenty of POS software help desk calls this week from retailers asking questions about setting their businesses up to handle Boxing Day sales.

Using our software it’s easy and flexible to setup for handling special event sales – retailers have many options for sales from individual to price to volume and mix and match discounts – that run by date and by time. flexibility is discounting is important in retail today as retailers compete with each other – especially at these major sale times.

Our smart POS software makes managing discounting easy and secure for our partner businesses.

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PayPal payments POS software integration helps small business retailers compete

Here is another video in our instruction series on how to use our POS software integrated PayPal payments platform in any retail store. Whole the video was created for newsagents, it relates to any retailer using our software.

We are grateful to PayPal for choosing to launch this partnership with us.

What we have done with PayPal in 2014 has provided us with a valuable point of difference.

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Tower Systems / PayPal partnership helps small business retailers

Screen Shot 2014-12-15 at 7.00.13 amPOS software company Tower Systems is helping small business retailers with its brilliant PayPal integration.

Using this first to market opportunity, retailers can expect to find new shoppers thanks to the help of PayPal in unlocking access to more than 5.5 million PayPal users in Australia.

This is an excellent example of how a POS software company can help retailers grow their businesses by attracting new and valuable shoppers.

Tower Systems is grateful to PayPal for selecting them as a launch partner.

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POS software customer displays help drive sales

cdispThis photo shows how one newsagency is using the smart customer display through our POS software by having ads play between customers and then the screen share the ad with details of purchases being scanned.

Being able to manage the serving of ads to customers at the counter is an important feature of our software, something that has been enhanced as hardware has evolved. The latest HP all in one registers are particularly good to work with thanks to their small footprint and smart customer display technology.

Small business owners love that thanks to the HP technology and our software they can offer a customer-facting IT solution that is competitive with bigger businesses.

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Sunday retail management advice: how to cut labour costs in your retail business

Plenty of retailers are cutting labour costs in their businesses thanks to opportunities within the Tower Systems Point of Sale software. Here are some of these:

  1. Time saved by eliminating the end of shift backup by switching to the secure perpetual backup that requires no staff time.
  2. Time saved on accounting thanks to the smart Xero accounting software interface.
  3. Faster selling at the counter – less staff needed to process more sales.
  4. Faster reordering through the software.
  5. Faster processing and pricing of new stock.
  6. Faster decision making thanks to accurate business data being at your finger tips.
  7. Faster answering of customer queries freeing staff for making money on the shop floor.

Tower Systems offers not only excellent POS software, it also offers retail management expertise on the best use of this software for valuable business outcomes.

We love helping retailers in practical ways to get more from their partnership with us.

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POS software users love extensive online knowledge base for self serve assistance

Small business retailers often use technology because they feel they have to more so than because they want to. Their reluctance for technology often spills over to their engagement with POS software help desks and other assistances.  Not so the POS software knowledge base offered by Tower Systems to its approaching 3,000 small business users.

In the knowledge base, Tower customers can find out how to use the software, how to change settings, how to learn new facilities as well as how to integrate parts of the software more seamlessly into the business.

Evolving every week to fresh content that is searchable in a variety of ways, the knowledge base is proving to be a resource customers love as they can access it any time, from any place and in a way that keeps them in control.

The POS software knowledge base from Tower Systems is helping the company win new customers!

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