The new loyalty POS software loyalty paradigm is a game-changer

tdvSmall and independent retailers love the new approach to loyalty on the Tower Systems POS software. At the Gift Fair in Sydney this week retailer after retailer was thrilled to see such a different yet highly manageable opportunity.

While our discount voucher shopper loyalty facilities are not new to our POS software, they are new to many retailers who have only ever heard about points based systems as the way to approach loyalty.

What is unique and valuable about the Tower Systems discount vouchers is the multiple data points at which the retailer can control the value of the voucher printed. The layering approach allows the retailer more control over value and redemption – thereby providing the business with more mechanisms through which to drive business performance.

One retailer told us that they attribute their 10% year on year growth to our discount vouchers and that to achieve this they have given away just over 1% of GP. What makes the facilities even more valuable is the reporting showing shopper behaviour in detail. This helps guide data point tweaking to drive outcomes.

Thanks to the trademarked Tower AdvantageTM, Tower Systems is delivering to retailers and unique and business valuable facility. Exclusivity has its own rewards.

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Smart POS software helps small retailers plan for Christmas 2015

xmasSmall and independent retailers are using technology to plan now for a terrific Christmas 2015.

Retailers using the Tower Systems POS software have been busy planning for Christmas 2015, using their software to order for Christmas which is nine months away using data from Christmas which was not even three months ago.

At trade shows, supplier showrooms and conferences, smart reporting tools and computer tablet based real time access helps newsagents to use accurate data for business planning. This results in more accurate purchasing which, in turn, delivers more valuable financial benefits to the businesses.

Tower Systems backs the tools in its software with free training and advice which helps retailers have easy access to the performance data they need. The result is a better outcome for those engaged businesses.

This is another Tower AdvantageTM.

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Sunday retail business management tip: small steps matter

We often see small business retailers focus on grand plans, big moves they intend to make to lift their business. Our experience is that many small steps deliver a better result to a retail business and for a lower cost.

Using our retail management software, retailers are able to uncover and nurture small steps to growth in their business.

Every retail business has small steps they can take to drive traffic, achieve a better margin from products, get shoppers purchasing more, reducing wastage, reducing theft and more. Each of these alone done in a step step strategic way will compound on the other and deliver a greater than the sum of the parts benefit to the business.

Beyond its terrific POS software, Tower Systems helps retailers to see what they may be missing, to understand the opportunities for growth through a small steps strategy.

Leveraging our own retail experience and our intimate knowledge of what our software cal do, we can help retailers to lift their businesses through co-operative partnership.

Not all POS software companies are the sale. We’re here to help.

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Welcoming more Plants Plus retailers to our POS software company

Tower Systems is thrilled to welcome more Plants Plus retailers to our garden centre software user community.

Using our specialist software, Plants Plus retailers can expect to increase sales, drive shopper engagement and know more about their businesses. We continue to evolve the software to serve Plants Plus retailers with more facilities and assistance.

Plants Plus serve a valuable role in the community:

With over 30 years of experience, here at Plants Plus, we know all you need to know about your garden and can offer the advice, inspiration, products and service to satisfy every gardeners needs. Whether you are looking for the latest in green life, want to create your own tranquil or modern outdoor room, need to give your garden an environmentally friendly makeover or just simply need some advice, no matter how easy or complicated the question, our staff have all the knowledge and expertise to make your garden flourish! We have over 70 stores across NSW, QLD, SA, TAS, VIC &WA. Click here to find your nearest store.

We appreciate our growing community of Plants Plus stores.

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POS software company supports your local garden centre

Local garden centres matter.

While the mass merchants like Bunnings, Masters, K-Mart and others have a bigger budget, local garden centres have a bigger, deeper and more valuable connection with the local community.

When it really matters, the local specialist services of a good local garden centre beat big business every time.

Your local garden centre employs local people. Those people have local knowledge. You can build a relationship with them. You can trust their advice. You’re a friend, not another shopping basket through the door.

Buying from a local garden expert, someone whom you can trust, is better for the customer, better for the community and better for your garden. This is why local garden shops matter.

There is an authenticity you get from shopping in your local garden centre. The friendly service is because they are friendly and not because a manager somewhere is watching and rating them.

Buy from a big business and you are just a number with profits likely to land a long way from the local community.

Local garden centres employ people who love plants and the outdoors. They can enhance the experience with advice and other services. They share your passion. Your purchase is part of their passion.

Big businesses probably don’t know who you are. Your local garden centre staff will know you and your area. They can tell you where they source plants and other products from.

At your local garden centre you are greeted with a smile and a handshake. Personal service means a lot, especially if your purchase is important to you.

Here at Tower Systems we are proud to support local garden centres with local Australian software designed for them to help them provide a more valuable shopper experience. We encourage you to shop local when buying your for your garden.

The Tower Systems garden centre software is the most widely used garden centre specific software in Australia.

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Sunday retail business management tip: roster staff for commercial success

Rostering is a vitally important business activity in indecent retail businesses. Get it right and you save money. Get it wrong and your bottom-line suffers.

Retailers using the Point of Sale software from Tower Systems can roster employees based on their contribution to the business. Using the tools in the software can result in better rosters, rosters which deliver a more valuable contribution to the business.

This is just one way POS software which offers roster facilities can genuinely benefit a business – save time and help driver better earnings. It is another way good POS software pays for itself.

Tower Systems helps retailers drive better outcomes through rostering and other facilities delivered in its software for a range of specialist independent retail channels.

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Gift shop software users to benefit from Tower Systems attendance at AmericaSmart gift fair in Atlanta

gsposGift shops using the Tower Systems gift shop software will benefit from the time experts from our software company spent at the Atlanta Gift Fair at the large AmericaSmart facility., This largest gift Fair in the US is an extraordinary experience for gift retailers. Our takeaways include new relationships with the parent businesses of several Australian gift shops suppliers. This will helps us better serve our gift shop software customers as we help them more effectively and valuably connect with their suppliers.

There is nothing like getting to the source of a relationship to understand it and leverage it for all stakeholders.

This gift fair in Atlanta also helped us spot trends that we can sever better through our software – before they hit Australian shores.

As the only Australian POS software company represented at Atlanta, Tower is positioned to help gift retailers in a more effective and exclusive way in 2015.

For commercial reasons we will not share any comprehensive outcomes here as these are best deployed to our customers for their and our commercial advantage.

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Xero accounting / POS software link helps retailers embrace technology

The link we launched last year connecting our smart POS software with leading accounting solution Xero is helping us grow our business as more retailers seek a whole of business solution. Our training resources help retailers understand the link and the benefits. here’s one of the videos we have produced in house.

We use Xero ourselves in our own retail businesses.

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Sunday retail management advice: make Lay-Bys work for you & your customers

Tower Systems has helped many retailers get into offering Lay-By services when installing our Point of Sale software. Over many years we have developed extensive experience in Lay-Bys and through this we have refined suggestions on how to make the most of the opportunity.

Here is a summary of more extensive Lay-By advice we provide to retailers, based on our years of experience.

  1. WHAT TO LAY-BY. Set a minimum item and or purchase value. We’d suggest $80.00 in a small retail business.
  2. DATA REQUIRED. Always ensure you are satisfied you know who your customer is. Require proof of ID from a driver’s licence or similar legal ID document.
  3. 20% of the total GST inclusive purchase price.
  4. Only Lay-by to people 18 and over.
  5. Lay-bys should run for between eight and twelve weeks. You could run for longer pre Christmas to get early sales.
  6. PAYMENT CYCLE. Require payments to be made weekly or fortnightly.
  7. PAYMENT METHOD. Accept any payment form you choose.
  8. Do not allow someone to take home a single item from a group of items on Lay-by together in one purchase. It’s all or nothing.
  9. Have a policy you are comfortable with. We suggest a 20% cancellation fee applies. Note that you could equally choose to have no cancellation given that Lay-by product may not be able to easily re-sold.
  10. Decide what you would consider a breach. This has to be something you stand by. We suggest two missed payments without reasonable excuse or rectification. On breach, cancel and charge the cancellation fee.
  11. We suggest a no-exchange policy.
  12. When a customer Lay-bys, print two dockets – one for them to take immediately and one to be placed with the goods. Have your customer sign both copies, accepting your terms and conditions.
  13. Set aside a clean and secure storage location for Lay-bys in your business where locations are coded for easy finding. Place Lay-by goods into a single clear plastic bag per transaction for clean and safekeeping. Staple to this a copy of the Lay-by docket. Let your customers see you do this so there is no doubt when it comes time to collect the products.
  14. Have one person responsible for Lay-bys to ensure product care, track payments and contact customers.
  15. TERMS AND CONDITIONS. Enter these into your software so they are included on every Lay-by docket. Points 2 through 11 above are a good example of what to include in your terms and conditions.
  16. COMPLETE PAPERWORK. To not over complicate things, rely on your software’s Lay-by docket as your complete paperwork / contract. Get that right and Lay-by management will be easier.

We are grateful to our retail partners who have worked with us on developing this experience and advice. Their help has enabled us to provide this help.

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Tower Systems the industry standard garden centre software

Now serving close to 100 garden centres and nursery businesses nationally, Tower Systems is established as the industry standard garden centre software.

Garden centres use the software in a range of areas from inside the shop to outside where plant stock are managed.

Regularly enhanced in close consultation with garden centre business owners and managers, the Tower Systems garden centre software is used in many areas in a business including (but not limited to):

  • Track retail sales.
  • Manage and encourage employees.
  • Market to customers.
  • Manage stock.
  • Link to multiple loyalty systems / programs.
  • Reorder from suppliers.
  • Receive electronic invoices from suppliers.
  • Provide plant care information for customers.
  • Manage LayBys.
  • manage and track services provided.
  • Manage bundling of products for single package sale.

This is specialist software developed specifically for garden centres in Australia and New Zealand. In 2015 new releases will further extend the reach of the software, making it even more useful.

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Retailers make good use of gift cards to drive retail sales

giftcardRetailers using our POS software can provide gift vouchers on the fly directly from the software or they can load value onto a professional card like major retailers use. Either approach to gift cards / vouchers works easily.

The photo shows four gift cards designed by our in house graphic design team. Each card in a run has a unique barcode to which funds can be loaded by customers.

Offering a gift card design and production service helps us provide a more complete one stop shop service to our customers. It saves retailers time and ensures they receive vouchers designed to work well with our Point of Sale software.

We have produced hundreds of cards for our retail partner customers.

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Busy lead up to Christmas for this POS software company

The team at Tower Systems has had a busy lead up to Christmas 2014 with new installations being completed even this week, new software plans being finalised and fresh training opportunities being workshopped and retail business help being dispensed in good measure.

There has been no slowing to our efforts for our independent and small business retailer customers as we serve their needs of today and plan for great things for tomorrow.

With many staff not on leave at the moment, we have taken the opportunity to make a series of moves that position us well for 2015. We’re excited this last day before Christmas.

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Helping retailers prepare for BOXING DAY SALES

discoubtWe’ve had plenty of POS software help desk calls this week from retailers asking questions about setting their businesses up to handle Boxing Day sales.

Using our software it’s easy and flexible to setup for handling special event sales – retailers have many options for sales from individual to price to volume and mix and match discounts – that run by date and by time. flexibility is discounting is important in retail today as retailers compete with each other – especially at these major sale times.

Our smart POS software makes managing discounting easy and secure for our partner businesses.

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PayPal payments POS software integration helps small business retailers compete

Here is another video in our instruction series on how to use our POS software integrated PayPal payments platform in any retail store. Whole the video was created for newsagents, it relates to any retailer using our software.

We are grateful to PayPal for choosing to launch this partnership with us.

What we have done with PayPal in 2014 has provided us with a valuable point of difference.

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Tower Systems / PayPal partnership helps small business retailers

Screen Shot 2014-12-15 at 7.00.13 amPOS software company Tower Systems is helping small business retailers with its brilliant PayPal integration.

Using this first to market opportunity, retailers can expect to find new shoppers thanks to the help of PayPal in unlocking access to more than 5.5 million PayPal users in Australia.

This is an excellent example of how a POS software company can help retailers grow their businesses by attracting new and valuable shoppers.

Tower Systems is grateful to PayPal for selecting them as a launch partner.

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POS software customer displays help drive sales

cdispThis photo shows how one newsagency is using the smart customer display through our POS software by having ads play between customers and then the screen share the ad with details of purchases being scanned.

Being able to manage the serving of ads to customers at the counter is an important feature of our software, something that has been enhanced as hardware has evolved. The latest HP all in one registers are particularly good to work with thanks to their small footprint and smart customer display technology.

Small business owners love that thanks to the HP technology and our software they can offer a customer-facting IT solution that is competitive with bigger businesses.

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Helping Plants Plus garden centres navigate change

With the decision by the Plants Plus group to no longer support their eftpos terminals for connection with their loyalty program, Tower systems has stepped in with assistance to offer a more integrated and whole of business appropriate system to serve the local business needs while serving the whole of group loyalty system needs.

The diversity in the loyalty offerings in our garden centre software shines again.

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Garden software helps Plants Plus members with loyalty program

Screen Shot 2014-12-04 at 8.43.49 amWith the Plants Plus loyalty program counter-top terminals being withdrawn, Tower Systems is helping more Plants Plus members run the Plants Plus loyalty program thanks to integration in our garden centre software specifically to serve the needs of Plants Plus.

Our integration meets with Plants Plus loyalty program standards, enabling shoppers to shop at any store with our software and accrue and redeem points according to the rules of the program.

Our integration not only serves Plants Plus stores, Plants Plus itself but also the needs of their corporate loyalty program provider – the largest in Australia.

Networking retail businesses under the Plants Plus banner in this way is another point of difference for the Tower Systems garden centre software. It is one of a range of loyalty offers we have within our software.

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POS software scales integration helps food and convenience stores

scalesThe POS software / scales integration undertaken by the development team at Tower Systems is delivering terrific sales for the company among convenience stores and other retailers who sell items by weight.

In addition to produce and confectionery retailers using the scales facilities in the POS software, convenience stores are also embracing it as they too play in the space of selling items by weight.

The photo shows scales in our office purchased for testing.

What is interesting is that some retailers already using the Tower software are loving that they have selling by weight as an option within the software thanks to the diversification plan that has been undertaken by Tower systems over rent years.

We have terrific reference sites for our scales facilities.

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Sunday retail management advice: how to cut labour costs in your retail business

Plenty of retailers are cutting labour costs in their businesses thanks to opportunities within the Tower Systems Point of Sale software. Here are some of these:

  1. Time saved by eliminating the end of shift backup by switching to the secure perpetual backup that requires no staff time.
  2. Time saved on accounting thanks to the smart Xero accounting software interface.
  3. Faster selling at the counter – less staff needed to process more sales.
  4. Faster reordering through the software.
  5. Faster processing and pricing of new stock.
  6. Faster decision making thanks to accurate business data being at your finger tips.
  7. Faster answering of customer queries freeing staff for making money on the shop floor.

Tower Systems offers not only excellent POS software, it also offers retail management expertise on the best use of this software for valuable business outcomes.

We love helping retailers in practical ways to get more from their partnership with us.

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POS software users love extensive online knowledge base for self serve assistance

Small business retailers often use technology because they feel they have to more so than because they want to. Their reluctance for technology often spills over to their engagement with POS software help desks and other assistances.  Not so the POS software knowledge base offered by Tower Systems to its approaching 3,000 small business users.

In the knowledge base, Tower customers can find out how to use the software, how to change settings, how to learn new facilities as well as how to integrate parts of the software more seamlessly into the business.

Evolving every week to fresh content that is searchable in a variety of ways, the knowledge base is proving to be a resource customers love as they can access it any time, from any place and in a way that keeps them in control.

The POS software knowledge base from Tower Systems is helping the company win new customers!

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POS software training workshops help retailers save money

Pos software company Tower Systems has announced details of three new live and interactive half hour POS Software training sessions for december, offering small business retailers excellent opportunities for learning in a time efficient way.

Here are the three new workshops the company has developed in association with partner retailers:

  • Using Catalogues for Christmas – 30 Minutes, Tuesday 2nd December 2pm AEST. Quickly and easily setup automatic discounts for a Christmas sale.
  • Applying Discounts In Retailer – 30 Minutes, Tuesday 9th December 2pm AEST. Discount stock in Retailer at Point of Sale.
  • Free up cash in your business – 30 Minutes, Tuesday 16th December 2pm AEST. Find and quit dead and slow moving stock in retailer.

Participating in the training is free to all Tower POS software customers.

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Xero features Tower Systems POS software

Screen Shot 2014-11-21 at 7.24.39 amWe are thrilled to see the Tower Systems POS software featured on the Xero website as an approved partner.

This has come about following certification of our software as offering required and proven integration with xero accounting.

We are thrilled!

Being first with this in a specialist retail marketplace helps not only us but our close to 3,000 customers.

The Xero link is easy to use and seamless. It’s our recommended accounting system link but not our only one.

We use Xero ourselves in our retail shops – making our advice and assistance more knowledgeable than a software company without their own retail businesses.

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PayPal payments at breeze at the retail counter

Paypal RetailerThis screen shot is from a  live in-store PayPal payment using the Tower Systems  POS software. We have removed the customer name – but that would usually appear. The customer details are shared by PayPal as part of the line integration in our software.

It’s fast, easy and it is another first from Tower systems.

We are grateful to PayPal for the opportunity to be a trial developer and to lead in our retail channels by bringing shop floor PayPal market and marketing to our small business customers.

The integration is live in our software and retailers are embracing it – not only for sales but to drive new traffic for their businesses.

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