POS software Xero link helps retailers cut mistakes & save time

xerolinkThe  Tower Systems POS software / Xero accounting link is being embraced by more retailers.

Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.

This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.

Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.

It’s our use of our software and Xero as retailers ourselves that really sets us apart.

2 likes

Retailers love smart POS software labels

smartposlabelAs retail evolves with bricks and mortar businesses diversifying, flexibility in POS software is more important than ever. We saw a good example of this recently when a newsagent diversified into jewellery and needed jeweller labels for their range of rings, pendants and bracelets.

Thanks to jeweller labelling facilities in our POS software, we are able to produce a professional and flexible label with four parts that are ideal for all sorts of jewellery situations.

Labelling jewellery without harming the product is important as is labelling the box for the item as well as any other part of the package such as the storage bag.

Having thought through these requirements and already serving hundreds of businesses in this area enables Tower Systems to offer proven flexible solutions.

0 likes

More retailers report sales success with discount vouchers

garden-centre-softwareMore retailers are reporting excellent year on year growth as a result of the Discount Vouchers facilities exclusively in the Tower Systems Point of Sale software.

Gift shops, garden centres, jewellers, bike retailers, newsagents and homewares stores are among the businesses excited by what they see in success achievable from the rich and rewarding Discount Vouchers facilities.

At several recent trade shows we have seen a fatigue among retailers with the old points based programs given that every other retailer has one. The reaction to the uniqueness and value of Discount Vouchers makes them as appealing to the business as to the shoppers.

In the Tower software retailers have access to exclusive and sophisticated tools for driving shopper engagement in accruing $$ value as well as in redeeming value.

The other benefit delivered by Tower is the business engagement training for staff – to help them get the most of the opportunity and to maximise shopper engagement from the sales counter. This is where we go way beyond the usual software company and offer extraordinary help to help retail businesses leverage the maximum value.

2 likes

Pet shop software helps pet retailers better manage supplier relationships

Thanks to an expanding community of pet shop suppliers supporting the Tower Systems pet shop software, pet shop retailers are able to leverage even more benefits from connecting with and using this smart software.

Pet shop suppliers who provide electronic versions of their stock files and their invoices help p[et retailers save save time and maintain more accurate data using their software.

Tower Systems enjoys working with pet shop suppliers keen to help pet retailers save time and improve data accuracy through a better electronic data connection.

We help suppliers format files and work up processes for sharing data easily and efficiently.

Pet retailers love the help from their suppliers and from Tower Systems is helping them save time in their businesses. That’s what this project is really about – saving time.

0 likes

Sunday retail business management advice: 16 ways retailers can reduce employee theft

  1. For everyday items, items most people will use or could convert to cash, use stock control. Enter new stock as it comes in, scan all sales and only reorder based on what you software says. Every month do a stock take. Take cigarettes – Tobacco stock discrepancies are an indicator of theft. Had one newsagent been doing this they would have caught their $250 a day employee theft months earlier.
  2. Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
  3. Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One newsagency where this was not done was being skimmed regularly for $200 a day.
  4. Do spot cash balancing. Unexpected checks can uncover surprises. One newsagent needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
  5. Change your roster. Sometimes people work together to steal. One newsagent found a family friend senior and their teenage daughter stealing consistently.
  6. Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
  7. Check GP by department. If GP is falling outside what you expect, research it further.
  8. Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
  9. Keep the counter clean. A better organised counter reduces the opportunity for theft as it makes detection easier.
  10. Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
  11. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  12. Beware of calculators with memories at the counter. One newsagency employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
  13. Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
  14. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
  15. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
  16. Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.
1 likes

POS software helps retailers engage shoppers in competitions

hmkbbqThanks to receipt options and other facilities in our POS software, retailers can help drive shopper engagement in competitions – such as the Hallmark cards competition offering the opportunity to win a $500 BBQ in participating stores that’s running at the moment.

Retailers can promote competitions like this on their receipts. They can also promote it on customer displays. This type of promotion is free. It is excellent use of existing retail management infrastructure – manages by our POS software as directed by our retailers.

Connecting shoppers on receipts and at other touch points with in-store promotions such as the BBQ prize adds value to the in-store promotion and drives the likelihood of shopper engagement in the promotion.

Smart use of our smart POS software drives better outcomes for our retail partners.  Our help desk enjoys helping retailers to leverage these opportunities.

2 likes

New retailer loyalty advice now available

rewardsvoucherWe have published new advice on our knowledge base on how to use discount vouchers to drive shopper engagement in your retail business. This advice is from a business management perspective – beyond the usual  advice you might see from a POS software company.

We have developed the advice from our experience using the discount vouchers in our own retail business.

This latest advice will help more retailers make more money. We like that.

2 likes

Helping small business retailers save time on POS software data backups

kb-backupOur rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.

The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.

Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.

0 likes

Pet shops love our pet shop software

Pet retailers love our pet shop software not only for its facilities but also for our supplier support and engagement.

Our work with Masterpet, Kongs, Pet Pacific, Dr Neil’s and Pet Premier means pet retailers are able to more easily load stock files and invoices, saving considerable time.

In addition to our supplier work, we also provide access to facilities pet retailers love and through which they can better serve their customers.

These are reasons more pet shops are switching to our pet shop software. 2014 has already been an excellent year with more pet retailers joining our user community.

0 likes

PayPal payment live use in smart POS software commences

paypknxTower Systems is thrilled that following an extensive joint project commenced with PayPal in 2013 and considerable beta testing and we last week commenced live use of our fully integrated PayPal in-store payment option.

This integrated PayPal payment facility will not only help retailers accept a new form of payment, it will drive traffic to their businesses thanks to the wonderful support of PayPal and the engagement of the PayPal community.

Being the first to market in our specialist retail channels not only gives us a wonderful commercial advantage, it also provides us with experiences that will play out in other areas of our business as we bring on more suppliers with smart POS software integrations.

Tower Systems is proud of the work of its design, development, testing and deployment teams who has collaborated so well with the experts from PayPal on this project.

6 likes

Hidden gems in Point of Sale software screen

gemsLong after retailers start using Point of Sale software from Tower Systems the company provides access to free training opportunities. One such training opportunity coming up is a one hour live online workshop: Hidden Gems in the Point of Sale screen. This is a perfect learning opportunity for any small business retailer or their staff using the Tower software as it will show time and money saving tips and techniques in the POS software screen.

We invest in training like this ever week as a demonstration of our commitment to help our small business customers get more from their software experience every day.

Access to this training like all our live online workshops is free.

1 likes

POS software helps retailers better serve collectors of all types of collectibles

collectCollectors come in all shapes and sizes. They are important customers to many types of retail businesses. Some businesses identify them as collectors and others do not. Some bring in product on a regular basis that builds collections over time and to a calendar while others serve special orders driven by customer requests.

Regardless of the types of collectors served and how you may serve them, Tower Systems has facilities within its Point of Sale software to serve the needs of retailers serving collectors. From personal barcodes on products to tracking orders, to tracking collection to managing product shelf life, the collectible product facilities are used extensively within the Tower Systems retail business user community.

The facilities serving the collectibles area is another example of the value of specialist software developed ion close association with retailers in the space.

0 likes

POS software Xero link helping more retailers save time & money on business accounting

xerolinkThe direct link between the Tower Systems POS software and the cloud-based Xero accounting facility is being embraced by more retailers as they compare the benefits of Xero over MYOB.

Using the link ourselves in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.

The Tower Systems POS software / Xero link saves us time and money. It also facilitates data accuracy.

Tower backs the link with training and live personal support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.

It’s our use of our software and Xero as retailers ourselves that really sets us apart.

1 likes

Pet Shop Software makes businesses star

petstarPet Shop Software experts Tower Systems last week launched a campaign encouraging pet shop owners, managers and employees to make their businesses a STAR.

The campaign has been launched through professionally developed postcards with a special treatment to make them stand out from the crowd.

The optimistic forward-thinking messaging encourages pet retailers to work on a bring and positive future as they grow using the marketing and management facilities in the software developed specifically for pet retailers.

The post card also pitches our software company outside the usual IT business pitch. It shows us as being relevant and connected to the success of the businesses using our software. It also shows us focussing on the positive and pitching that we can help create good news, we can help make businesses star.

0 likes

The easy way to learn how to use POS software – for retailers & retail employees

towertrainingTower Systems makes it easy for retailers and retail business employees to learn its smart POS software when and where they want through a comprehensive cloud based POS software Training Academy.

Through this exclusive to Tower academy users are able to learn the whole software or just the part of the software they are interested in at that time.

Customers tell us they love this resource and appreciate the investment we make in maintaining it as useful for all retail niches we serve.

The Training Academy is exclusive to Tower and serves as a valuable point of difference – winning new business for us.

4 likes

POS software advertising screen promotes gift shop software

twr-adscreenThe photo shows how a customer-facing screen in a retail business using our POS software can promote the business to drive impulse purchases to shoppers facing the sales counter. This ad careen and software serving ads on the screen is part of the solution embedded within the Tower software.

Available on a range of computer hardware, the photo shows a new release of the HP all in one POS register. Tower Systems is a key partner of HP.

Note the visual link between the ad on the screen and the pull up banner behind the counter – this shows off how a retailer can visually connect ads and in-store displays.

 

0 likes

Sunday retail business management tip: use your POS software to balance your register

The end of shift balancing should take only a few minutes using the Tower Systems Point of Sale software.

Once you enter the count for each denomination of notes and coins you’re done and the software does the rest of the key work: banking sheets, business performance comparisons, sales by department and other reporting as may be selected by the business.

The Tower approach is deliberately safe for the retailer in that it reduces the opportunity for theft. It is also fast and structured – helping businesses breeze through the end of shift with speed and certainty.

Good POS software gets these every day tasks right from the outset.

This is our management tip today – use your POS software to guide and manage your end of shit process.

1 likes

Smart receipts show off good POS software

twr-smartreceiptRetailers using the POS software from Tower Systems have the ability to produce smart receipts that customers like and that help drive more sales for the business.

With the ability to promote on the receipt, retailers can make a soft pitch to customers. The example provided here shows the use of a QR code – generated through the free QR code platform offered by Tower Systems – for connecting with the Facebook page of the sample business.

Using a receipt to attract Facebook page likes is just one of many uses of receipts available to Tower customers thanks to flexibility in receipt generation and management through the POS software.

Retailers in all market niches served by the Tower software use receipts in different ways – some are unique to their channel while others are of appeal to all retailers.

Existing customers can learn more about receipt options through free training videos, live training workshops, one on one training and through our extensive online knowledge base.

2 likes

Cloud based POS software / Xero link attracting retailers

The launch last month by a seamless integration between our Tower Systems Point of Sale software and the cloud-based Xero accounting software is attracting new customers for Tower Systems. Some of this new business is coming from accountant recommendation while other interest is being driven by Google searches. We’re thrilled that our own cloud-based approach to xero / POS software integration is generating so much interest.

Our confidence is also boosted by our own experience using Xero as the accounting package for our own retail businesses. This personal experience helps us go beyond the traditional support retailers would find in their POS software company.

In offering a subscription based service we are making it easier for retailers to budget and manage the costs of accessing the platform. Our approach mirrors the Xero approach – retailers can align timing and they appreciate that.

2 likes

Helping Pet shop owners manage shopper catalogues

Tower Systems through its Pet Shop Software offers a solution for managing catalogues of pet retail groups. Using our smart catalogue facilities, groups can provide us with a data file of catalogue offers and this can be loaded into the software for easy management of date and time sensitive pricing in the offer.

Helping pet retailers manage catalogue offers takes care of pricing, catalogue performance tracking and other aspects of catalogue management.

This is another way Tower Systems helps pet retailers and [et retail suppliers to make the most of their opportunity embedded in catalogues.

The number of pet retailers using the Tower Pet Shop Software continues to grow.

1 likes

POS software training academy continues to help retailers and retail employees benefit

towertrainingThe Tower Systems POS software Training Academy which offers access to more than 130 video training resources continues to be a loved and embraced resource for the close to 3,000 retailers who partner with Tower Systems.

On the landing page for the Training Academy, retailers can access single training videos as well as curated courses for their particular retail niche as well as for areas of their retail niche.

This unparalleled training resource is valuable not only to retailers Tower Systems partners with but to their employees who can complete learning and receive a certificate of achievement that can help them find future work.

Tower Systems remains alone in offering such a comprehensive service to retailers in its spaces.

1 likes

VIP discount vouchers take retail shopper loyalty to a whole new level in smart POS software

vipvouchersSome retailers prefer to give customers a card and to accrue points to a loyalty program based on purchases. Others prefer a voucher offering $$$ off their next purchase to drive faster loyalty.

Thanks to smart software development, using the Tower Systems Point of Sale software retailers can  combine both using its- a VIP card and discount vouchers to bring to retailers and their customers.

The combined VIP Discount Vouchers are a powerful double-value customer engagement device – available to all retailers using the Tower software. It’s a facility that has been in the software from the launch of these loyalty tools, something some retailers have been using with success for quite some time.

To help retailers understand the opportunity and to leverage it for their commercial benefit, we have added fresh advice and content on VIP Discount Vouchers to the knowledge base accessible by our customers. This is another way tower Systems is helping retailers to get more from their software.

1 likes

Loyalty facilities help Pet Shop Software users drive sales

With more of our 50+ pet shop software customers using our powerful front-end loyalty facilities we are hearing some wonderful stories about sales success as a result. In one case recently, just a couple of weeks after installing our software, a leading aquarium business was reporting incremental sales as a result of the vouchers with many of the add-on sales being achieved in the day of the purchase.

Where shoppers infrequently visit a business there is tremendous value to be leveraged through a value-based offer that rewards loyalty if they engage then and there.

The Tower Systems Discount Vouchers facilities offer retailers tools that they can leverage as appropriate to their needs today, next week, next month or whenever.

A bonus is that the vouchers can connect with a VIP card so that the retailer has all details necessary to understand shopper behaviour if that is important to them.

Having options for driving the financial risk and guiding the shopper reward gives the business a smart suite of options they can tweak as needed through the year to make the most pot the loyalty options.

0 likes

Sunday retail business management tip: demonstrations help drive sales

There is nothing like getting out on the shop floor and modelling, using or playing with products to help drive sales.

High street retail is, after all, tactile.

Retailers competing with online have this over online businesses – the opportunity for tactile engagement.

Our experience working with a variety of retail businesses using our POS software has revealed the wonderful and valuable success that can come from active shop floor engagement with products: from low priced impulse lines in convenience stores to high-end trees in premium garden centres to gilt-edged dinner sets in homewares stores. Engaging with a product and encouraging shoppers to touch and feel products can drive excellent sales results.

This is our retail management tip today – be tactile with products and get your products in the hands of your customers.

You can beat online businesses with an engaged touch and feel approach. The key is to follow this up with purchase. In some situations this is best achieved with an offer. In other situations it is achieved with easy shop-floor selling.

The key for high street retailers is – play to your strength of touch and feel.

Enjoy! 

3 likes