POS software provides small business retailers with a competitive customer display solution

CustDisplayTerrific new retail customer display facilities are being embraced by retailers using the Tower Systems POS software. Serving customised content on customer displays within the context of a sale helps retail businesses drive sales and improve business outcomes. While the Tower software has served customer display access for years, enhancements take the facilities to a new level, offering small and independent retailers facilities with which they can more effectively compete with major retailers.

Feedback from customers is that the new customer facing display looks beautiful. We love hearing this and love even more the feedback that they are helping shoppers spend more money with our customers.

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POS software Stocktaking on the retail shop floor with your tablet computer

StocktakeScreenRetail shop floor stocktaking is easier than ever thanks to even better support for portable hand held devices from Australian POS software company Tower Systems. Standing in front of items on the shelves or in warehouse racking, counting and recording on-hand quantities is fast and easy with the Tower software and the HP Elite Pad.

Collected wirelessly, the Elite Pad maintains accurate real time stock on hand data for the business, allowing disruption free stock taking – saving time and helping the business grow.

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Making the sign-up for POS software / xero integration easier

xerosignupTower Systems has automated the process for connecting its POS software with Xero thanks to a completely online cloud-based service for the bridge and data flow connection.

From the Xero page on the Tower website, users have access to all they need to make the link live and working for them. And Tower users are doing this, turning on the link and switching to Xero for a more integrated and comprehensive accounting solution.

Tower Systems is thrilled to be acknowledged by Xero as an authorised partner and listed on their website.

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Just For Pets appoints Tower Systems preferred supplier of POS software for pet shops

The Just For Pets group has entered into a partnership with Australian pet shop software company Tower Systems as the preferred supplier of retail management software for Just For Pets retailers.

While Tower Systems will offer off the shelf pet shop software to the Just For Pets retailers, the company will evolve aspects of the software to serve needs unique to the group, to enable the group to work more effectively together. The enhancements include advances EDI facilities that will enable Just For Pest retailers to save time updating stock data.

“We are thrilled to have Tower Systems on board as our retail management software partner” said Karen Justice, CEO of the Just For Pets group. “Their software came highly recommended to us from members already using it and their commitment to developing the software for us provides a valuable point of difference”.

“We are grateful for the opportunity to serve Just For Pets nationally and at the store level” said Mark Fletcher, CEO of Tower Systems. “We will help Just For Pets retailers serve customers and grow their businesses through smart technology and thereby strengthen the whole group”.

Just For Pets members have access to privileged pricing from Tower as well as other benefits negotiated for members by the group.

Tower Systems currently serves in excess of sixty pet retailers in Australia with its software.

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Sunday retail management advice: say no to poor customer service and improve your business

Tower Systems is thrilled to have won several more customers from a competitor this month. We have done this on the back of delivering better customer service.

Good customer service from your POS software company can improve your business.

One customer switching lost important business data as a result of poor service from their old POS solution provider.

Another customer switching lost hours of time as a result of delays in help desk assistance from their POS solution provider.

This is our retail management tip today – use POS software from a company that delivers timely, professional help desk customer service on which you can rely. You will save time and money.

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Smart POS software management reporting helps retailers to compete against their most important competitor

MSCPOS software experts Tower Systems have produced a video on how to use the POS software to help retailers compete against themselves.

In this video we outline how to use the Tower proprietary Monthly Sales Comparison Report, a powerful report that helps any retailer better understand their business from then inside out.

There is no comparison for the value of data to drive business decisions.

The video is another in a series of professional videos from the team at Tower Systems – helping retailers lever more value from their software.

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POS software loyalty program video helps retailers drive sales

Discount VouchersPOS software experts Tower Systems have produced a video on how to use the the front-end loyalty offer of Discount Vouchers to drive sales. Explaining exactly how vouchers work and how to use them in retail, the video is a perfect tutorial on growing your retail business using leading edge smart loyalty tools. Packed with evidence, examples and facts, the video is a must-see for any retailer wanting to grow their business.

The Tower POS software offers points based loyalty as well as group retail linked loyalty but it is the discount vouchers program that is driving exceptional year on year growth.

This video provides evidence of the growth the vouchers are helping retailers to achieve.

The professionally produced video is another from the in-house team at Tower Systems.

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New POS software training video link on Xero link

Xer0 LinkPOS software experts Tower Systems have produced a video on how to use the POS software Xero in retail for transferring sales and cost of sales data to Xero.

As the first specialist software company serving newsagents, jewellers, garden centres, bike retailers, gift shops and pet shops to offer an approved Xero link, Tower demonstrates its technical and business leadership.

This educational video is another in a series from the professional customer swerve team at Tower Systems.

The Xero link is available in the Tower software now.

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Serial number tracking using POS software helps retailers

Arriving Items with Serial NumbersThe serial number tracking facilities in the Tower POS software is loved by retailers as they can track items at the serial number level easily. jeweller, bike retailers, garden centre retailers, pet shop retailers and newsagents are among the retail channels using these facilities.

Tower Systems has a new video on serial number tracking – one of a new package of videos on our software.

Retailers love our training videos. They make learning easy.

Gone are the days when software companies expect users to wade through complex and technical documentation to learn. Videos and other online tutorials make it easy and this is where Tower Systems leads with its in-house studio and professional video production.

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Mark Twain quote helps pitch pet shop software

TSPostcardPetOct14_Page_1The marketing team at Pet shop software experts Tower Systems is using a wonderful quote from Mark Twain to empathise with pet retailers.

The more I know about people, the more I love my dog.

This quote speaks to the non-judgemental love of a dog.

Pet shop owners and employees are special people because of their interest in and care for animals, not just dogs. We want to connect with that and acknowledge their uniqueness. This marketing postcard is part of that campaign.

With another seven pet retailers joining our pet shop software community this month, Tower Systems is more connected than ever to these wonderful community-focussed businesses.

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Retailers loving cloud based POS software backup service

backupRetailers are loving the cloud based backup service launched by POS software company Tower Systems.

This new safer approach to backups offers retailers using the Tower software double protection with a local safe backup as well as a cloud based safe backup.

these backups are taken during the day without interruption to the business.’

retailers are able to reduce rostered hours as a result of embracing the new approach to backups. The net saving is considerable and the business as more backup protection for their all-important business data.

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Easy selling by volume helps retailers drive sales

IMG_9821The Point of Sale software offered by Tower Systems offers retailers the ability to sell products at priced set by the volume of an item purchased.

The flexibility in pricing allows retailers to be flexible on the shop floor in a structured way than can guide volume purchases. This is especially useful in garden, homewares and gift retailing – three areas where Tower Systems shines with retail channel specialist software.

This is another way Tower helps retailers grow their businesses.

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Cloud based backup service helps retailers eliminate the end of shift chore

bupWhile Tower Systems has supported external and automated backup services for years, this week the company launched a new even more hands-off cloud-based backup service that offers excellent protection to participating small retail businesses users our our POS software.

Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.

The new approach represents better protection for our small business retail customers. It is available for commercial implementation following comprehensive live testing.

Tower systems has been using the new facilities in beta for two months. This week’s announcement moves the opportunity to full commercial release.

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Enhanced POS software Xero integration helps retailers and their accountants

The 2015 edition of our POS software for retailers includes enhanced Xero integration facilities. In the enhancements we deliver the next generation of changes to enable retailers to get further benefits from linking their POS software with Xero. More data is transferred making the Xero reports more comprehensive while at the same time saving bookkeepers and accountants more time and more fees.

The latest enhancements have been developed with CPA, user and Xero input. The result is a terrific benefit for the Tower user community that keeps us at the forefront of Xero integration.

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Sunday retail management advice: Lay-by now for Christmas

Offering Lay-by services is essential if you want to grow sales of collectibles and higher priced items. It provides shoppers an opportunity to purchase today what they are unable to fully pay for today.

Essential to your success with Lay-bys is having a streamlined and consistent process for processing Lay-bys, storying lay-by product, collecting payment and tracking customers.

Once mistake with managing Lay-bys can be expensive.

Use software to track Lay-bys. Do not do it manually.

Use the software to capture the sale, record customer details, document your terms and conditions, record the deposit, track payments, chase late payments and finalise the sale. Again, to not attempt to do this manually.

Be complete in what you record. Only Lay-by stock for which you have records in your software, always enter full customer details such a full name, complete address and an ID number such as a driver’s licence number.

If you are not complete in your records keeping at some point this will cost you money.

In your software set your deposit requirements, payment requirements and other Lay-by terms. This provides a foundation of consistency for you and your employees.

Before you begin with Lay-bys check the website of your state Consumer Affairs office to familiarise yourself with local requirements. Information there will help you determine your own terms and conditions.

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Comparing pet shop software

The recent Pet Expo in Sydney provided an excellent opportunity for pet retailers to compare three pet shop software products and the companies behind them.

With the three stand relatively close to each other and the trade shop not as busy as some, comparison was easy and this is what many pet shops did – comparing software functionality, ease of use and the support services offered.

Tower Systems did well in the comparisons based on the business resulting from the trade show experience. We are grateful for opportunities such as the Pet Expo that facilitate head to hear comparison between software companies.

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Pet shop suppliers embrace POS software electronic invoice opportunity

With electronic invoices already available for Tower Systems Pet Shop Software users from Masterpet, Kongs, Pet Pacific, Dr Neil’s and Pet Premier and more coming on bard, Tower Systems is helping more pet products retailers to save time in their businesses.

This is not just a one-way flow of data. Thanks to sales data and other initiatives within the Tower software, retailers and suppliers are able to work more closely together to facilitate a more valuable relationship. we work actively with large and small suppliers.

Tower Systems has a full time staff member responsible for managing supplier relationships, to make the most of opportunities for our customers and their suppliers.

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Discount vouchers playing a key in a terrific year at Tower Systems

dva5We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.

It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.

Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.

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Pet shop software starred at Sydney Pet Expo

Tower Systems is thrilled with the opportunity for its leading Pet Shop Software to star at the Sydney Pet Expo last week. Our stand was buys and our presentation from the main stage was well received.

This event as an excellent opportunity for Tower to show off its point of difference in the pet retail space and to demonstrate to pet retailers how they can grow their businesses through engaged use of leading-edge tools in our pet shop software.

We are grateful to the Pet Industry Association for their support leading up to and at this fantastic industry event.

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Sunday small business retail advice: using POS software to play to your strength

Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.

The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.

  1. Retailers, play to your strength with:
  2. Customer service advice on receipts.
  3. In-store advice on QR code linked videos.
  4. Home care and advice through online accessible information.
  5. Images on customer documents.
  6. Loyalty options that make you truly competitive.
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Pet shop software on a Microsoft Surface popular at Sydney Pet Expo

petsurfaceHaving a Microsoft Surface on our stand demonstrating our pet shop software at the Pet Expo in Sydney has been a smart move for us. We were able to demonstrate portability with ease and certainty. This is especially useful for mobile businesses and business with warehouse situations where they need to be able to transact sales far away from the sales counter.

Our Microsoft Surface integration serves many needs. Many at the Expo loved it.

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POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.

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