Small business retailers are invited: POS software user meetings

POS software company Tower Systems is hosting FREE user meetings later this month to:

  • See the latest release due out in four weeks time.
  • Hear major plans for 2016.
  • Learn about business growth opportunities guided by the software.
  • Offer your suggestions on future enhancements.

Senior management of Tower Systems will be running each meeting – giving you direct access to the decision makers on this software used by more than 3,000 small business retailers.

This session will be a terrific learning opportunity to discover how to get more from your Tower software.

While this is not a sales session, anyone is welcome to see how the Tower team interact with customers. Transparency at its best.

Retailers in all Tower specialist retail niches are welcome:

Here are the dates you can book now:

  • Oct 26: BNE 10am.
  • Oct 27: SYD 10am.
  • Oct 28: ADL 10am.
  • Oct 29: MEL 10am.
  • NOV 5: PER 9am.

We will add dates for regional centres later.


Update: Pet Shop Software at PIAA Pet Expo on the Gold coast

IMG_0944The Tower Systems Pet Shop Software stand at the PIAA Pet Expo on the Gold Coast yesterday and today is generating plenty of interest. We have been demonstrating fresh software on a range of shop floor flexible hardware.

It has been terrific catching up with Just For Pets stores using our specialist software as well as other the other 100+ retailers who partner with us and the suppliers we assist with EDI.

Yesterday on the stand we were very busy with plenty of new prospects meeting with us to look at the software and hear how our industry standard software is helping all sorts of pet retailers from specialist aquarium retailers to groomers to produce stores to traditional pet shops.

We are grateful for the opportunity.

If day one is anything to go buy, today will be excellent. We are loving the Pet Expo.

As the platinum sponsor of the national trade show we are thrilled to be supporting not only the industry association and all retailers but the other suppliers at this event. Our support has helped fund the event for the industry. It is this type of support and connection that helps independent pet retailers to compete agains national retailers.


Advice for small business retailers doing it tough – from our POS software co.

In our POS software company are often asked for help when it is too late. In this article, we outline steps any retailer can contemplate from them moment they realise their business is in trouble, from the first thought that closing may be the only option.

Tower Systems is more than a software company. We are retailers too. We cherish the relationships with our retail business customers. We will help whenever and wherever we can to help small and independent retail businesses survive challenges and grow. Mark Fletcher, Managing Director.

If your retail business is in tough times and facing imminent closure, you may be able to save it if you act quickly and ruthlessly. Based on years of working with many different retailers, I have found that some basic steps can successfully turnaround a business in trouble. But you need to be ruthless.

The following tips are designed for businesses with a little (but not too much) time available to fix things. While they are not appropriate to every business, the ideas can lead to others that may be appropriate.

This advice is also appropriate or businesses not facing imminent closure but certainly facing tough times.

Crucial to saving a business from closure is to understand why it is in this situation. You have to be honest with yourself about this. How did it get to this?

  • Did you not make changes to your business when you should have?
  • Has something local and unexpected impacted your business?
  • Have you been a bad retailer, allowing the business to fade away?

Do not be afraid or ignorant in confronting these questions.

Make an honest appraisal of the state of the business as the truth can inform what you do next.

You have to own your situation. This means being realistic about what you face and what got you there. This is important as it opens you to what you need to do to resolve the situation, to rehabilitate your business.

Now, to the urgent steps you could take to avoid the closure of your retail business:

  1. Know your truth. If you run a computer system, analyse the data it collects. If you don’t know how to do this, find out. Look for surprise information in your data, things you did not know about your business. For example, look at the top selling items. If there are surprises there they could inform other decisions you make to urgently address your situation. Talk to your computer software company, ask for their assessment. Knowing your truth is key to owning your situation.
  2. Quit dead stock. If you have stock on the shop floor which is old – ‘old’ can vary between product categories – and for which you have already paid, quit it. However, stock that is greater than six months old is a reasonable guide – then take action to sell this at a substantial discount. Move the stock off display units. Line it up to look like clearance stock – stacked up on tables. Setup plain and simple signs indicating the discount prices. Create signage to show it as clearance stock. If you have enough clearance stock in your business, consider signs across your front windows. Give your sale a name that is unrelated to your situation. Here are some suggestions: MEGA SALE, FIRST EVER MARCH SALE, AUTUMN SALE, SMALL BUSINESS MIGHTY BIG SALE. Give it a name you can theme around.
  3. Run a loyalty offer. Immediately setup and run a loyalty program rewarding shoppers with dollars off their next purchase. The most successful loyalty offer in recent times is discount vouchers whereby vouchers are included on receipts offering an amount which is cleverly calculated by your software based on the items in the purchase. The goal has to be encouraging shoppers to purchase again soon based on the offer on the receipt for items they just purchased.
  4. Move things around. If your business is in trouble it is likely that it has not changed much in recent years. Change it. Move departments around, shake things up so your customers trip over things they did not think you sold.
  5. Review prices. Look at the common items you sell, consider a small increase in your prices. It could be a small increase will not hurt sales volume yet will add profit to your bottom line.
  6. Upsell well. At the counter, work to extend the basket for every sale possible. Do this with clever counter product placement and witty and engaging banter with customers offering upsell products. You goal has to be to make more from each customer.
  7. Stand for something. What is different about your business? What is special about it? What makes people want to come back? If you don’t know the answer to these questions you’re in trouble. If your answer is we’re the only shop of your type nearby you’re in trouble. If the answer is people have always shopped here you’re in trouble. You need to have a difference that people want and will talk about to others. It could be a product or a service. However, it cannot be a product line that is traditional to your type of business as that will not add value to your shingle in the way you want or need. What do you stand for?
  8. Market within your budget. Photocopied black and white flyers designed with care can be cheap and effective.
  9. Attract people who don’t know what you sell. Run a no-cost or low-cost campaign to reach out to shoppers who have no ideal what you sell yet which could appeal to them. They are not to blame for not knowing what you sell.
  10. Different retail options.
    1. Consider becoming an outlet shop selling items from a supplier keen to quit bulk items.
    2. Rent space in your shop to another retailer.
    3. If you have higher priced items consider offering employees commission on sales.
    4. Maybe become an outlet for local artists taking on items on a consignment basis.
  11. Stop unprofitable behaviour. If you are doing things in your business which lose money or do not contribute to a good future for the business, stop doing them. Regardless of history or what your business might stand for, continuing with unprofitable activity only makes your situation worse. If you know something to be unprofitable and yet you say you can’t stop it, think carefully about that, about why you can’t stop losing money.
  12. Get suppliers to help. Suppliers often have old stock themselves which they want to quit at a substantial discount. Buy items you have not stocked before, negotiate good prices and put the stock out with a healthy margin but still at a discount to what others would be charging. Negotiate to pay once you are paid by customers.
  13. Trim employee costs. Cut employee hours and work more in the business yourself if you are not doing so already. While this can have a significant personal cost, the less you pay others the more be business benefits in financial terms.
  14. Trim overheads. Cut everything you can: cleaning, power usage, insurance, freight, banking. Look at every supplier relationship you have and see if you can negotiate a better deal to cut your operating costs. However, do not turn off lights as darkness is death in most retail businesses.
  15. What assets can you sell? Do you have computers, retail fixtures, vehicles or other assets you no longer use in the running of the business? If they are not being used, turn them to cash as quickly as possible.
  16. Get a job. If you have a partner in the business with you and the business can run with one partner, one of you should get a job outside the business. This is especially helpful in a husband and wife situation where the family income can benefit.
  17. Talk to your landlord. A good landlord will prefer a good business to stay rather than have then close down and a new tenant having to be found. Talk to the landlord, be honest with them about your situation. Given the landlord all of the information they need to make the decision you need them to make. This information will include sales figures, expenses and margin information. Usually, the more transparent you are with the landlord the more they will support your business.
  18. Talk to your bank. While banks tend to not get involved in lending to businesses that are struggling, it may be that they have contacts that can help you navigate to a solution. Maybe talk to another bank.
  19. Talk to colleagues. If you have nearby business colleagues in the same line of business, they might have stock they are happy to provide you for free or at a discount to give you stock to move for a good price.
  20. Refresh the business. Make the business look, smell and sound fresh. Beyond the products you sell and where tings are located, change the environment itself using scents and sounds. Too often when a business is struggling, those involved let standards slip and the business does not look attractive to shoppers. Avoid this laziness at all costs.
  21. Deliver amazing customer service. When serving customers be the perfect shop assistance and not the owner of the business facing closure. Keep your mind on the job at hand and not the cliff you’re worried might be a few steps ahead.
  22. Whoever is pressuring you the most to close or contemplate closing, talk to them. If it’s a supplier, the tax office or some other organisation or individual pressuring you about debts, be upfront with them, lay out for them your plan detailing the action you will take to turn your situation around, be clear about what you are doing and outline a timeline step by step for them. Seek their support.
  23. Set a timeframe. Decide where you want to be in a week, four weeks, eight weeks, twelve weeks. Set realistic goals. Measure yourself against those goals. Know what you will do if you fall short.

What I am suggesting here is general advice. It is intended to get you thinking of ideas that could work for you.

No two situations are the same. No situation is impossible. No business is dead until the doors are closed for the last time.

Never give up. Fight hard and fight smart to turn your business around.

Facing tough circumstances in retail can be like the deer in the middle of the road at night facing the headlights of an oncoming vehicle. Don’t freeze. Take action to mitigate your situation. A series of small steps could be the difference between closure and trading out of the problem.

I have prepared this in response to a comment from a retail colleague who asked for advice on how to deal with a business facing closure.

If your business data there are bound to be opportunities and insights around which growth can be achieved. If you are not sure where to look or what they could mean, ask us. We will help.


Business changing POS software helps independent retailers grow

If you want to attract new shoppers, bring existing shoppers back more often, hold supplies to account, more successfully manage employees and make better quality business decisions, we can help.

Tower Systems develops specialist software for specialist retailers.

You can buy the software or you can rent it for as long as you want.

We will help you harvest extraordinary value for your business. We are not your usual software company.

Tower Systems is on stand P61 at the Gift Fair starting tomorrow.

We have software for:  jewellersbike shopsgarden centresnewsagentspet shops, toy shopsadult shops and gift shops.


Small business retailers purchasing our software have access to a range of services to help get the most from the software including:

  • Live personal training.
  • Regular software updates.
  • 24/7 live help desk – not an overseas call centre.
  • 130+ training videos so you and your team can l;earn and re-learn.
  • 600 Knowledge Base articles – like a live online manual.
  • Employee Theft Check service.
  • Business performance assessments.
  • Supplier electronic invoices.

Five positive management tips for small business retailers

Too many businesses treat customer service as secondary to the routine processes of the business. By investing in customer service and getting all your staff to think positively, you will improve your business. The following five suggestions give demonstrations of positive customer service from the point of view of the customer, including some specific examples you can try today:


A greeting doesn’t have to be verbal. An acceptable greeting in today’s workplace can be a head nod or a smile or just eye contact. It can also be a social approach or a merchandise approach. It just requires that the associate make a quick decision on how they will “plug in” to start the energy flowing. The social approach can be something as simple as, “What brings you in on such a gorgeous day?” The merchandise approach could be, “I see you have a roll of film that needs developing. Do you need that in one hour or would you like to save a little money and have it sent out?” Oh, I feel a little spark!


90% of unhappy customers leave a place of business because of inattentive, impolite employees. And almost all of them never tell anyone in management, they tell everyone else they know. The way to avoid that is to start the connection in a positive way. Make eye contact first before you start the conversation. Find out why I am there in the first place before you start to tell me how bad your day is. You see, the customer doesn’t really care about YOU; they want to know how YOU are going to solve their problem. That’s where the “plug” comes in!


Plug in to what I am saying and really listen to me. Be able to repeat back my needs, wants or even my problem so that I know you are really listening. Practice listening with both ears and both eyes. Good listening skills can outwardly show how much respect you have for the other person you are speaking to. I have many choices of where else I can go, so make me feel like you care and you want to help make the connection!


Share your knowledge of your product and services with me. Customers keep coming back based on the trust they have built with you. They know that they can expect prompt, efficient and knowledgeable service. When you have a new system or new products, it helps to inform the customer. When an employee shares valuable knowledge, an “I understand” light bulb goes on in the customer’s eyes!


If a customer likes the connection they have with a business they will come back. But if that energy is powerful, the customer will become that business’ cheerleader! It takes so little time to say, “Thank you for shopping with us today” but those words make a big positive connection in the customers’ mind. Imagine, thousands of happy customers, all cheering for your business and advertising your service through word of mouth.


Tower Systems hosts POS software user meetings around Australia

Tower Systems is thrilled to have launched via our website user meetings for most capital cities where we will preview the next release of our software plus share with you news of two new products. These sessions are for all customers, no one particular retail channel.  We will cover marketing your business, using MailChimp for email marketing and plenty more. More on these soon. Here are the dates you can book via our website now:

  • Oct 26: BNE
  • Oct 27: SYD
  • Oct 28: ADL
  • Oct 29: MEL
  • NOV 5: PER

We will add dates for regional centres and New Zealand at a later date and there will be online sessions.


Pet Shop software set to shine at Pet Expo on the Gold Coast next month

The Tower Systems Pet Shop software is the industry standard, the benchmark. This software will be on show at the Pet Expo on the Gold Coast in ten days time.

Used by pet shops around the country in shopping centres, on the high street, in the city and in the country, this pet shop software is powerful and valuable to businesses of all sizes and types. It is smart, regularly enhanced and capable of delivering valuable outcomes for pet retailers.

Most important, this software helps pet retailers more effectively and thoroughly compete with the national chains in the poet food and produce space. It is a point of difference for the Tower Systems software – that it helps independent and small business pet retailers so effectively compete.

The Tower position in the pet space is one of leadership. This leadership manifests itself in a number of ways including the Tower support for the channel on a range of important fronts.

Tower Systems is proud to be Platinum Sponsor of Pet Expo – October 8 and 9 on the Gold Coast. We have funded this substantial sponsorship to offer practical support for independent pet retail businesses.

Visit our stand at Pet Expo and see the best-practice standard Australian pet shop management software for independent pet retailers.

  • See loyalty facilities that are powerful and flexible from buy X get Y to points per purchase to the amazingly successful discount vouchers.
  • See the easy way to bring new stock into your business accurately thanks to electronic invoices.
  • See fast, easy and accurate selling.
  • See how you can reach out to customers based on anniversaries and other important dates.
  • See reports that you make better quality business decisions.
  • Find out how you can seamlessly link to your online store.

If you can’t make Pet Expo next month, take a look at our website for more information about out pet shop software:

Better still, let one of our pet shop software experts visit your business and show you the software in person:

  • SA/WA/NT – Tim Batt 0401 833 917;
  • NSW / ACT / QLD – Nathan Morrison 0417 568 148;
  • VIC / TAS – Mike Hill 0423 848 482;

This is Australian software designed for Australian businesses.

Pet shop owners and managers have a direct say in the development of enhancements that improve the software several times a year.


Tower Systems launches website development for #smallbusiness retailers

Small business POS software company has launched a POS software integrated web developer service, bringing online and offline together in a common technology platform.

Built around leading e-commerce technologies, the Tower solution enables high street retailers to setup online stores populated with some or all inventory from the high street store.

Developed using best practice techniques, the Tower solution offers small business retailers a fast, easy and appealing route to market for an online store that is desktop, tablet and mobile friendly.

With several e-commerce sites already live, the online retail team at Tower Systems has personal experience they can point to to reference their capabilities as well as business learnings that will be useful to small business retailers.

The seamless and live link between the Tower POS software and the e-commerce site is a winner.


Loyalty software for #smallbusiness retailers offers flexibility

Flexibility is the key to success of the small business loyalty software for retailers from Tower Systems. refined over many years in close consultation with small business owners and managers, the loyalty facilities in the Tower software are proven from the traditional points based facility to the lucrative discount vouchers to the buy X get Y FREE tools. Flexibility is the key here.

In addition to the valuable suite of loyalty facilities for retailers, Tower Systems links to external services such as FlyBys and other loyalty solutions used by groups and others for connecting stores and making loyalty more valuable than only for one store.

But wait there’s more as they say. There is more quality thanks to the links in the Tower software for connecting small business retailers with their suppliers, often the businesses funding the loyalty offerings.

Flexibility, maturity and and commercial value sit at the heart of the loyalty facilities included in the Tower software. Small business retailers who want to purchase a POS software package and not have to rely on other partners to run loyalty facilities can achieve this by partnering with software company Tower Systems. They can rely on Tower to not only delivery excellent loyalty facilities today but to enhance them tomorrow, next year and beyond as the company maintains its software as a best practice solution for small business retailers in a range of specialist retail fields.

This is what Tower does – serving specialist retailers with exceptional software on which they can rely to grow their businesses thanks to loyalty facilities and more.


Small business retail advice: Navigating to the New Paradigm in Retail guided by your POS software

Everywhere retailers look today they are confronted with a new paradigm, a new approach to doing business, regardless of their area of specialisation.

Over recent years the fundamentals of retail have changed and some retailers are yet to notice and embrace the change.

The new paradigm, while impacting all retailers, is not universal. There are nuances by channel and there is where specialist Point of Sale software can help a retailer navigate to the change in circumstances.

The customer is at the heart of retail today, more so than ever before. Thanks to universal access to pricing, product and other information, the customer is more informed and powerful than ever before.

Whereas in the past a retailer knew of their key competitors based on their geographic location and could therefore research and understand them, today’s competitors could be anywhere in the world. Indeed, many shoppers are spending time with a competitor of a retail business while actually in the business… such is the power for the customer thanks to smartphones and easy access to the online world.

Many retailers have made them mistake of thinking that the new paradigm is merely about bricks and mortar retail versus online. That is barely the beginning of the new paradigm. Indeed, it goes way beyond such a basic comparison.

The only way to compete in this new world of retail is to genuinely and wholeheartedly place the customer at the centre of everything you do. From the moment they step near, physically or virtually, your business you need to embrace them with an embrace unlike ever before. No, not a hug, nothing physical.

The customer embrace in this new world of retail is about value, from as soon as a customer is nearby. Value in service, advice as well as price. This is where bricks and mortar businesses can win against online… if they understand how to demonstrate value through a range of touch points in their business.

Central to delivering value is the core efficiency of the business itself. Retail businesses need to operate at a level of efficiency which enables them to compete on price. At the same time they need to ensure that all sales associates are able to transact with shoppers wherever they are in the store. They need to be able to be the most knowledgeable people in the store without necessarily having the most experience.

This is where good Point of Sale software, ideal software for the type of retail business, can provide a retailer with a point of difference and a structure through which to embrace the new customer-centric paradigm.

It is not enough to operate a basic cash register type system as that will deliver only basic results and basic will not cut it today with competitors around the globe. Retail businesses which specialize need specialist software. The result is a stronger, smarter and more nimble retail business.

Good specialist Point of Sale software will, if used well, enable a bricks and mortar business to not only compete but grow in this world. This is an opportunity for retailers, an opportunity to embrace change and to thrive against what may seem to some like insurmountable odds.

Drive your relevance, use your software, chase change.


Loyalty software helps #smallbusiness retailers

The small business loyalty software in our POS software is helping more and more specialist retailers such as jewellers, bike retailers, garden centres, pet shops, newsagents, gift shops and homewares shops to compete with big business.

Indeed, smart loyalty facilities in small business software are crucial to helping independent and small retail businesses to win against ferocious national competitors.

The small business loyalty facilities in our software are flexible and powerful, offering:

  1. Points based loyalty.
  2. $$$ off the next purchase.
  3. Buy X, Get Y.
  4. Preferential pricing.
  5. And, a mixture of the above configurable to the needs of a business.

The flexibility and options embedded in our small business loyalty software win us ne customers and help existing customers derive better outcomes from their own customer relationships.


Being local matters to our #smallbusiness POS software company

Local small business retailers know this more than most.

Customers like supporting businesses that support their local community. Living and being local is a valuable point of difference for local small retail businesses.

The same is true for software companies serving small business retailers: being local matters.

Tower Systems is local. We develop POS software in Australia and New Zealand for specialist retailers:  jewellersbike shopsgarden centresnewsagentspet shops, toy shopsadult shopsgift shops and firearms retailers.

We support local suppliers, local marketing groups, local industry associations and make our management and software teams available for local business interaction.

Our local relationships help us make better software and back this with better service.


Australian #smallbusiness POS software on show at Sydney Gift Fair

Screen Shot 2015-09-09 at 6.43.35 amTower Systems is proud to have its #smallbusiness POS software on show at the Sydney Gift Fair at Glebe Island from this weekend. We are bringing new software and new facilities to the show to share with attendees. It appears from the roster of suppliers that ours is the only Australian designed and developed POS software product on show.

Serving well over 3,000 retail businesses in Australia and New Zealand, Tower Systems is well resourced to serve specialist retail businesses in a range of niche retail channels.

We are on stand P61 at the Sydney Gift Fair.


Repairs software helps improve customer service & workshop management

Here at Tower Systems we serve a number of specialist retail channels with repairs management software tuned to the needs of businesses in those channels. It is a core part of our smart small business POS software for these retail channels:

Workshop management software, or repairs software as we call it, can be used for managing other parts of business where services are provided including where you may outsource services outside the business. We provide tracking, billing and other tools in facilities developed with several different types of businesses offering these services.

Serving a number of specialist retail channels as we do helps us provide more comprehensive and flexible software.

Using our software for your type of business you can systemise the promotion and management of repairs services and through this drive more business for your workshop.

A good workshop is a valuable point of difference – hence the importance of promoting this and bringing consistency to the use of the services.


Tower Systems is Platinum Sponsor for Pet Expo next month

Screen Shot 2015-09-08 at 7.37.52 pmTower Systems is the proud Platinum Sponsor of the 2015 Pet Expo national Trade Show on the Gold Coast next month.

We appreciate the opportunity and the recognition for our industry standard pet shop software.

We will have new software on show and exciting announcements to share with pet shop owners and managers at the expo.

Tower Systems is grateful for another opportunity to demonstrate practice support for independent business operators in the pet products retail channel.

Pet shop owners looking for the best pet shop software respected across the country and backed by excellent support are welcome to reach out to us at the expo, online and in-store to see more of how Tower Systems can help.


Helping small business retailers cut theft in their shops

Small business POS software company Tower Systems is running training tomorrow for small business retailers on how to cut theft in a retail business. This specialist delivered training will cover strategies and tactics for cutting employee theft and shopper theft in any type of small retail business.

‘Drawing on considerable experience working with retailers and the police, this free training from Tower Systems will help retailers mitigate the cost of theft in their businesses.


Specialist pet shop software helps small business local pet shops compete against the big chains

In the pet retail space you have the big national chains and you have local pet shops. Tower Systems only serves local pet shops with our specialist pet shop software designed specifically to serve the local needs of these community connected pet shops.

Just as a local pet shop is a specialist business, so to is our software company – a specialist pet shops software business for specialist pet shops.

With over one hundred pet shops partnering with us, we are positioned to grow the software beyond what it offers today thanks to pet shop owners and managers who work with us and guide us on enhancement we can deliver to make the software even more useful.

Pet retailers are saving time in processing invoices from Masterpet, Kongs, Pet Pacific, Dr Neil’s and Pet Premier into their businesses.

Electronic invoices from these suppliers mean you can accurately arrive an invoice in seconds.

Pet retailers using our pet shop software love this facility. The dollar savings are significant. There are other benefits too such as accurate selling, business-building loyalty facilities, easy reporting, theft management and much more.

From easy scanning of items at the sales counter to producing reorder reports for your wholesalers, this software provides the business a framework through which you can operate. It reduces uncertainly and It provides employees guidance as they go about their work.

Here is why this pet shop software is better than off the shelf POS software:

  1. It is software designed specifically for pet shops.
  2. Pet shop facilities such as powerful loyalty options.
  3. Business reports that are easy to read and understand.
  4. Includes facilities ideal for businesses run under management.
  5. Cuts employee and customer theft.
  6. Manages product pricing to ensure stock is priced to your requirements.
  7. Tracks sales by time allowing you to manage a more efficient roster.
  8. The ability to read electronic invoices from suppliers.
  9. Eftpos integrated for faster and more streamlined selling at the counter.
  10. We are members and supporters of Pet Industry Association of Australia.

No matter what size your pet shop, this software delivers valuable benefits.


POS software knowledge base enhancements

Tower Systems updates articles and resources on its Knowledge Base regularly. We advise customer by email, proving links to enhanced and new content. Recent enhancement of the knowledge base included:


Kudos for Tower Systems POS software – Xero interface

Screen Shot 2015-08-20 at 5.01.22 pmRetail businesses connecting with the Xero cloud based accounting software through our POS software are growing in number as word spreads about the time saved as a result of the seamless link.

As users of Xero and our software in retail ourselves we are able to speak to the difference and share practical insights into the time saved and the mistakes eliminated through the elimination of what would otherwise be manual processes.

Being approved by Xero is not a simple process – as it should hot be. Their approval process is one reason some POS software companies don’t get to the point of partnership.

The Tower Systems POS software – Xero link has featured in a Xero approved promotion this month to retailers in the specialist retail channels in which we serve.


New free small business POS software training opportunities launched by Tower Systems

Screen Shot 2015-08-26 at 11.14.43 amSmall business POS software company Tower Systems is proud to have launched a new series of free online POS software training for retailers using its specialist POS software.

The latest training continues our commitment free weekly training opportunities for small business retailers. It is actions speaking loader than words.

We launched the training early this week. We are writing about it here after the launch to our customers.

Anyone can announce training. It takes commitment to deliver it week in week out.

We are grateful to our customers for their support.


Buy X get Y facility sets Tower POS software apart

The smart POS software from Tower Systems offers small business retailers choice when it comes to loyalty options. Our customers can choose from:

  1. Points accrual based on purchases.
  2. Linking to one of several external loyalty programs.
  3. Linking to FlyBys.
  4. Discount vouchers offering $$$ off next purchase Buy X get Y free.

Our customers can choose the loyalty options that best serve their needs. We do not presume to dictate which of the loyalty options is best as they all have a place.

That Tower Systems offers these options is of itself a point of difference for us.

We are grateful to our customers who have helped us finesse these loyalty facilities making them best practice and through this helping us win more business.


Sunday retail management advice: track staff sales

Have your staff members record sales by using their staff card barcode or some other unique code and report weekly on the sales achieved. Sharing this simple data point will encourage competition and this is good for all involved in the business including customers.

In one business where we guided this implementation revenue growth can be tracked back to the implementation.

We’d love to help any retailer do this.