While Apple gets all the attention real innovation for small business happens much closer to home

Apple has received extraordinary attention for its announcements last week as is always the case when the tech giant announces new models and new products. While we applaud Apple’s innovation and its ability to engage people all around the world with its technology, there are many businesses and individual innovators who receive little or no attention.

Take POS software, the spare we work in. It’s not glamorous or fashionable. However, if we get it right and engage appropriately with our customers, we make small retail businesses more profitable.

This coal face work with small and independent retailers is more important economically to Australia and New Zealand, the two main countries in which we trade, than Apple selling its devices and paying minimal tax.

We help people into business by making it easier for them. We help people find work by providing a skill they can learn and that is transferable.

What we do in our small and independent software company is economically valuable.

Later this week we release a software update that takes what we do to an entirely new plane. We won;t get Apple like hype but we do hope to help our customers enjoy their businesses more and make more money from them.

0 likes

New POS software training videos in production

studioWe are filming several videos to accompany the launch of our next major POS software update. These videos will help our customers learn more abut their new software and encourage them to engage with new facilities and opportunities embedded in the new software. Our video training suite is a resource our customers love and use as we can see from tracking data.

The photo is from our in-house studio.

0 likes

Sunday retail business management advice: tracking retail season performance

fdayMajor retail seasons such as Father’s Day present retailers with an excellent opportunity to assess how the business is performing this year over previous years. The challenge can be that these days fall on different dates in different years.

Using the Point of Sale software from Tower Systems retailers can easily compare floating seasons whether for a day or days or weeks leading up to a day – where the dates are different between the two years being compared.

In addition to terrific comparative reports in the Tower software, we are able to help retailers understand year on year performance, to learn what they can about opportunities for future seasons. Often we find data present different facts on seasonal performance to what people working in the business thought happened.

1 likes

POS software Xero link helps retailers cut mistakes & save time

xerolinkThe  Tower Systems POS software / Xero accounting link is being embraced by more retailers.

Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.

This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.

Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.

It’s our use of our software and Xero as retailers ourselves that really sets us apart.

2 likes

Retailers love smart POS software labels

smartposlabelAs retail evolves with bricks and mortar businesses diversifying, flexibility in POS software is more important than ever. We saw a good example of this recently when a newsagent diversified into jewellery and needed jeweller labels for their range of rings, pendants and bracelets.

Thanks to jeweller labelling facilities in our POS software, we are able to produce a professional and flexible label with four parts that are ideal for all sorts of jewellery situations.

Labelling jewellery without harming the product is important as is labelling the box for the item as well as any other part of the package such as the storage bag.

Having thought through these requirements and already serving hundreds of businesses in this area enables Tower Systems to offer proven flexible solutions.

0 likes

POS software advice helps small business retailers protect their data

backupcorrectlyPOS software company Tower Systems has revised and refreshed advice published at its Knowledge Base on taking backups for on site and off site storage to help them ensure that data is protected.

This latest advice is one of several items of assistance for retailers on data backups from Tower Systems. The company is providing advice in multiple forms and locations to help retailers get information when and where they need it.

Backups can br frustrating to small business retailers. Tower Systems makes them easy and supports flexibility.

The Tower Knowledge Base is a powerful resource for retailers.

1 likes

More retailers report sales success with discount vouchers

garden-centre-softwareMore retailers are reporting excellent year on year growth as a result of the Discount Vouchers facilities exclusively in the Tower Systems Point of Sale software.

Gift shops, garden centres, jewellers, bike retailers, newsagents and homewares stores are among the businesses excited by what they see in success achievable from the rich and rewarding Discount Vouchers facilities.

At several recent trade shows we have seen a fatigue among retailers with the old points based programs given that every other retailer has one. The reaction to the uniqueness and value of Discount Vouchers makes them as appealing to the business as to the shoppers.

In the Tower software retailers have access to exclusive and sophisticated tools for driving shopper engagement in accruing $$ value as well as in redeeming value.

The other benefit delivered by Tower is the business engagement training for staff – to help them get the most of the opportunity and to maximise shopper engagement from the sales counter. This is where we go way beyond the usual software company and offer extraordinary help to help retail businesses leverage the maximum value.

2 likes

POS software LayBy facilities help small & independent retailers grow

laybyreceiptThe LayBy facilities in the Tower Systems Point of Sale software help small and independent retailers to offer services equal to or better than LayBy (Lay Away) facilities offered by major retailers.

From the recording of the sale through to documenting terms and payments required to customers, the Tower software takes care of record keeping, customer tracking, product location and business terms.

This POS software makes LayBys easy.

The photo shows one example of how lay-by payment requirements are recorded on the receipt for a customer, to guide them to meet your trading terms. This alone makes LayBys more valuable and certain for small business retailers.

2 likes

New POS software files for retailers now available

We have tested and loaded the following stock files to the downloads area of our website for retailers using our POS software.

  1. Collins Debden Diaries 2015
  2. Artwrap September 2014
  3. Browntrout August 2014
  4. Andrews McMeel Calendars 2015
  5. Stylesetter September 2014
  6. Hallmark September 2014
  7. Henderson Greetings September 2014
  8. hiPP September 2014

Our customers can use these files with confidence.

1 likes

POS software helps small business retailers avoid out of stock

outofstockRetailers using the Tower Systems Point of Sale software are able to rely on on the software to help them avoid out of stock situations.

The POS software alerts the business about looming out of stocks based on sales.

It includes replenishment requirements on reorder reports and provides other reminders and engagements to help retailers ensure that popular items are never out of stock.

This smart engagement by the POS software is another way it helps retail businesses to make more money as a result of their technology investment.

Small business retailers have many demands on their time. Smart POS software saves time by taking case of issues before they become an issue – like ensuring you have continuity of stock.

Tower Systems helps small business retailers.

0 likes

More retailers embracing POS software webstore integration

More and more retailers are engaging with the webstore integration available with the Tower Systems POS software. Connecting a live website with a high street business, sharing a common stock file along with transactional details enables better management options for the business.

The Point of Sale software webstore integration was first delivered years ago and have been considerably and regularly enhanced since.

Today’s webstore solution is being used in a variety of retail businesses to serve different needs from full stock synchronisation through to stock lookup. Retailers have the flexibility to use the webstore facilities in a variety of ways.

Not resting on its laurels, Tower Systems is further enhancing its webstore integration to cover even more needs.

0 likes

Tower Systems POS software PayPal integration excites retailers

paypknxHaving briefed retailers using the Tower Systems Point of Sale software at user meetings in recent weeks one of the most exciting features in our new software is the PayPal integration.

Being first to market and with a solution developed in close consultation with and at the request of PayPal, we are positioned to help retailers leverage the marketing and management opportunities available.

At our user meetings we demonstrated PayPal live to our customers, making it easier for them to understand how it could be useful to their businesses.

The PayPal integration is an excellent point of difference in our software compared to others. The user meetings are an excellent point of difference in the service we offer compared to others.

2 likes

Sunday retail business management advice: 16 ways retailers can reduce employee theft

  1. For everyday items, items most people will use or could convert to cash, use stock control. Enter new stock as it comes in, scan all sales and only reorder based on what you software says. Every month do a stock take. Take cigarettes – Tobacco stock discrepancies are an indicator of theft. Had one newsagent been doing this they would have caught their $250 a day employee theft months earlier.
  2. Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
  3. Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One newsagency where this was not done was being skimmed regularly for $200 a day.
  4. Do spot cash balancing. Unexpected checks can uncover surprises. One newsagent needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
  5. Change your roster. Sometimes people work together to steal. One newsagent found a family friend senior and their teenage daughter stealing consistently.
  6. Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
  7. Check GP by department. If GP is falling outside what you expect, research it further.
  8. Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
  9. Keep the counter clean. A better organised counter reduces the opportunity for theft as it makes detection easier.
  10. Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
  11. Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
  12. Beware of calculators with memories at the counter. One newsagency employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
  13. Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
  14. Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
  15. Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
  16. Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.
1 likes

POS software on show at Spring Gift Fair in Auckland

springgiftTower Systems is thrilled to be showing off its latest POS software for gift shops at the Spring Gift Fair in Auckland starting from tomorrow.

As the only POS software company at the fair we will embrace helping gift and homewares retailers to make the most of smart Point of Sale software in their business.

We will be showing new POS software for gift and homewares retailers, software is is being released in the next couple of weeks, software that delivers new facilities based on the latest international retail trends for small and independent retailers.

If you are at this terrific Auckland gift fair event, be sure to stop by our stand and say hi.

0 likes

Professional POS software receipts help small retailers compete

twr-promoreceiptReceipts say a lot about a business from professionalism to confidence to customr focus.

retailers using the Point of Sale software from Tower Systems have plenty of options through which they can customise receipts to better promote their business and serve customers.

Besides accurately recording details of a purchase transaction, retailers use the Tower receipts to drive shopper engagement with activities like their business Facebook page, enter competitions and provide useful product information.

Retailers also use the Tower software produced receipts to indicate cash available as a discount on a future purpose – in the example shown this is called a discount voucher although our retail partners can call it what they like.

Key to all this is that the receipt follows a clean design and is easy to use – with good use of font size and attributes such as bold to draw attention to key call-outs.

Giving retailers flexibility in receipt style and design is a marker of flexible POS software.

A good receipt will drive shopper engagement for a retail business. The latest version of our POS software takes receipt options and opportunities to a new level for our retail partners.

The Tower software supports many receipt variations.

4 likes

Portable POS software helps retailers sell from the shop floor

twr-portableposRetailers are loving the shop floor portable POS software solution Tower Systems offers.

Retailers are loving that we have a new way of helping them grow their business.

Thanks to refreshed POS software, new wireless portable POS hardware and excellent support from our team we are helping more retailers to bring selling from behind the sales counter and deeper into the business.

From a garden centre employee selling out among the trees to jeweller customer adviser standing with a customer at a display case away from the counter, we bring smart technology to retailers where they need it.

We help retailers sell more effectively.

This smart shop floor technology solution is a next-generation solution fit for all types of retailers, especially the independent retailers we serve here at Tower Systems.

1 likes

POS software helps retailers engage shoppers in competitions

hmkbbqThanks to receipt options and other facilities in our POS software, retailers can help drive shopper engagement in competitions – such as the Hallmark cards competition offering the opportunity to win a $500 BBQ in participating stores that’s running at the moment.

Retailers can promote competitions like this on their receipts. They can also promote it on customer displays. This type of promotion is free. It is excellent use of existing retail management infrastructure – manages by our POS software as directed by our retailers.

Connecting shoppers on receipts and at other touch points with in-store promotions such as the BBQ prize adds value to the in-store promotion and drives the likelihood of shopper engagement in the promotion.

Smart use of our smart POS software drives better outcomes for our retail partners.  Our help desk enjoys helping retailers to leverage these opportunities.

2 likes

Helping small business retailers to identify dead stock

Dead stock in a retail business is dead money. Tower Systems helps its POS software users to identify dead stock with excellent reporting tools, understandable business advice and practical help.

Thanks to smart reporting, a retailer using our software can quickly see items which have not sold in a selected period of time. This list can then become a focus of business activity with a view to either returning the stock or acting on it in some other way on the shop floor to turn the stock into cash.

Moving old or dead stock starts with understanding. Our POS software makes accessing this understanding easy. We back this with helpful advice from a small business retailer perspective. This is where our help desk is different what is usual for a software company like us. It’s more practical and outcome focussed.

Moving stock in a timely manner is crucial for all retail businesses. We are proud of the stock management and movement tools we provide access to through our software and the support we provide those using these tools.

0 likes

New retailer loyalty advice now available

rewardsvoucherWe have published new advice on our knowledge base on how to use discount vouchers to drive shopper engagement in your retail business. This advice is from a business management perspective – beyond the usual  advice you might see from a POS software company.

We have developed the advice from our experience using the discount vouchers in our own retail business.

This latest advice will help more retailers make more money. We like that.

2 likes

Helping small business retailers save time on POS software data backups

kb-backupOur rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.

The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.

Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.

0 likes

PayPal innovation spikes interest

We are thrilled with the surge in interest in the last week following the release of details of our long-term partnership project with PayPal.

Thanks to this innovation, our retail partners have options not available with some other POS software companies. This provides them and us with a commercial advantage now.

The support of PayPal through this project has been terrific.

2 likes

Promoting PayPal as a POS software payment option in-store

paypcomingPayPal is helps partner retailers to promote PayPal as a payment option in-store with collateral and other promotional material and help to drive shopper engagement. Their in-store commitment is another way of helping retail partners to drive business through using PayPal itself as a means of reaching out to new prospective customers.

Our integration with PayPal is at for forefront of integration technology. In our marketplaces we are first to market – driving good business outcomes.

2 likes

PayPal in-store payment through smart POS software at a simple swish

paypknxscreenPaying via PayPal for anything in a store using our smart POS software is easy. Via the app and our smart integration the retailer will already know about a customer with a PayPal enabled device just as the customer will know about retailers nearby offering the Paypal payment option.

When it comes to paying at the counter, it’s as fast as using a credit card. And certain too with excellent details provided for transparency to the customer.

Refunds are a breeze too.

The integration between the Tower Point of sale software and PayPal is leading edge for us, our software and our retail partners.

We are grateful to PayPal for their support and faith in us.

1 likes

PayPal POS software receipt improves the customer experience

paypknxreceiptCustomers using PayPal to pay for goods and services in a business using the tower software receive a receipt on their PayPal app – giving them immediate certainty about the transaction and the handling of it by PayPal.

The image shows the receipt issues by PayPal through iteration with our software in a live use a few days ago.

Connecting our software to the secure PayPal server and through this to a customer’s mobile device via the PayPal app is an excellent ethnology feat we are delivering to small business retailers – enabling them to compete with bigger retailers moving to more flexible payment options.

Tower Systems was selected by PayPal to lead this integration in our key marketplace. Being first is an advantage we’re thrilled about.

3 likes