Trust is important in business. It is especially important in small and local business.
Trust is mission critical for POS software companies.
We say this because our software helps our customers engender trust in their local communities and with their customers. If our software fails, it challenges the trust local shoppers have in local businesses using our software.
Retailers rely on their POS software, they trust their POS software companies to provide software that works and that it is backed with professional assistance when they need … and that it is enhanced too meet the needs of businesses as they evolve.
This is why we say trust is vital in the choice of POS software for any small business.
So, how do you know you can trust a POS software company you are considering? Here is our advice, things to look for in assessing the trustworthiness of any POS software company you are considering:
- Talk to the owner. Most businesses will say this is not possible. Challenge them – see how they respond.
- Visit their office. This is essential to understand their capacity to serve you.
- Look at their website. Do they make it easy to contact them? Are the ottos real? Do the words make sense? Do you trust what they write? Are they on your level?
- Talk to their customers.
- Ask for access to their training website. See what their customer see.
- Ask for access to training videos. See the resources they offer for staff training.
- Do a Google search on them and see what comes up.
- Do a Google search on their owner and find out more about them.
POS software company relationships are long term so take your time, make sure the business you enter into a relationship with has the capacity, stamina and desire for an equally long term relationship.
POS software company relationships are personal. Ensure the POS software company you are talking to understands this. Too often POS software companies hide behind general email addresses and call centres where you do not know the name of the person you are speaking to. It is vital you know who they are because, yes, it is personal. Being personal is key to trust and trust is vital in this relationship.