We have competitors who install software with a lock or barrier that blocks access to the software unless an annual software support fee is paid. There are instances of retailers not being told that such a fee is payable, thus surprising retailers when they have no choice but to pay so they can use the software.
When we first heard of this we thought it was ransomware as access to business data was denied until a fee as paid, a fee not previously disclosed to the small business retailer.
Tower Systems does not do this. We think such action by any software company is unethical.
If you are considering POS software, ask the question: will the software stop working or my access be impeded in any way if I do not pay support? Get the answer in writing, on letterhead, from a director.
