The Tower Systems POS software has bugs, not deliberate bugs, not bugs left in the software forever to frustrate customers.
What matters most about any software bug is how the software company reacts.
Tower Systems has a structured process to deal with with a report of a bug.
- We check that the bug is real, that we can recreate it at will.
- We research the bug to understand the cause.
- We unpack the programming code to track down a cause.
- We discuss resolution.
- We code resolution.
- We test the resolution in house.
- We test the resolution in the field.
- We advise those reporting the bug of correction.
This whole process is undertaken in partnership with our customers. This transparency builds confidence and demonstrates our commitment to engaged service of the businesses we serve.
