Pet lovers know that it is at the small indie pet shops that you get professional personal care for the pets in your home. The businesses are usually run by pet lovers, people you get to know over time because of a shared passion for pets.
These local pet shops, neighbourhood pet shops, are important in local communities because of their local knowledge, community connection and their personal and friendly service.
Whereas at a big pet shop, a national chain or one of those massive warehouse businesses you are a number, at a local or neighbourhood pet shop you are a person with a name and a name for your pet. The service you receive is authentic.
This is the small indie pet shop difference.
Tower Systems is proud to support small indie pet shops. We love helping these retailers better serve their customers by helping them to deliver better customer care. In our Pet Shop Software we have a range of facilities that help pet shop owners enhance the customer experience in the shop, online and from home.
Our software absolutely helps indie small pet shops compete with big competitors. We empower them with valuable business data, remind them of customer dates and pet dates, we help them move their business online and, most important, we help them run more successful businesses.
Once you know what is important to your customers you are able to better serve these needs. Our software helps reveal what is important to your customers and thereby guide better business outcomes for the pet shop business.
On the shop floor, too, using our software enables you to demonstrate a competitive strength with best-practice loyalty program options, multi-buy options, repeat business loyalty rewards and supplier connected reporting and marketing. These tools are part of the package that helps indie pet retailers be more confidence and from this confidence flows commercial success.
Bet of all about indie pet shops for Tower Systems is the help they provide us in developing better pet shop software, more useful software for our customers and this is key to us expanding our business, attracting more indie and small pet shops as customers.
