How can small business retailers be sure they POS software company they choose will deliver the support they need to get the best value from the software?
This is a tough question because too often you will not know if a customer service experience is working for you until you are well into using it.
Here is how POS software company Tower Systems has structured its business to deliver personal service small business retailers love. We say love because of the retention numbers of Tower customers over many years.
Here is what we strive for and deliver in our POS software help desk experience:
- Personal service. No scripts. Our help starts with a conversation.
- Accessible service. No waiting days for a call back. We are here, in the moment, when you need.
- Follow up. Advice is followed up with an email with supporting material to help beyond the call.
- Escalation. If you want to take the call outside the help desk we are happy to do this.
- Management access. To anyone. At any time.
- Democracy. Software update content is voted on by our customers.
- Transparency. Through social media we are accountable to our customers.
- Freebies. Weekly live training, one on one training … added value often.
Through these things and more we are grateful for opportunities to serve our customers with personal service.
