With more and more businesses using our fishing and outdoors shop software we have refined frequently asked questions about the software and how it helps these specialty retail businesses with a more useful and better value business software solution.
Here are some of the fresh questions and answers.
Can I sell bundled items like a rod, reel and line?
Yes, this is easy. You can have a bundled price as well as single prices for each.
Can I sell bait by weight?
Yes, easily.
Can I sell gift cards?
Yes, easily.
Can I manage repairs for customers?
Yes, the software has a repairs facility.
Can I easily handle LayBys in the software?
Yes, you can establish your own rules and have these managed through the software.
Can I share local fishing location knowledge on receipts?
Yes, this is easily setup and changed.
Can I setup different pricing for members of a local fishing club?
Yes.
Can I sell sinkers at a multi-buy price where the per unit price decreases as the number purchased increases?
Yes, this is part of our catalogue offer in the software.
Can I handle special orders where a customer orders something I do not currently have in stock?
Yes.
Can I connect my POS software to a website?
Yes. This is very easy if Tower develops the website. If you already have a website we will provide your web developer with link instructions to connect the site to the data in the POS software. Your POS software holds all your inventory data including images. We will advise setting necessary to ensure the easy flow of inventory and sales data.
Can I buy an item, like sinkers, in bulk and separate this down to smaller retail packs?
Yes. Plus, you can set your own pricing and generate your own barcode for these packs.
I have a local technician who suppliers all my hardware. Can I still use them?
Yes, if they follow the hardware configuration advice we provide. Like any software, we expect a specific environment. We provide the information to local techs at no cost.
If I install your software do you come to my shop?
Yes. Being in your business enables us to see how and where the software could be used and to ensure what we propose is right for you.
Is there a limit on how much training is provided?
No. Long after the face to face training in-store Tower Systems provides access to unlimited additional training, at no extra cost.
Is there a mandatory subscription fee?
No, maintaining annual software support coverage is optional with Tower Systems. You can choose to pay per call – this means if you don’t call, there is no cost. After 12 months initial support coverage included in the package, we will invite you to stay supported. If you do, the current annual support cost for fishing stores is $1,025 Inc GST no matter what the size of your store or how many computers you run in the business.
Is the software installed on my computer or in the cloud?
Whichever you prefer. Most of our customers like it installed locally and backup to the cloud so they can keep running if the internet is down. That said, running in the cloud is easy.
Is the software specific to Fishing and Outdoors businesses?
Yes, it has been highly tailored and will continue to be, based on customer feedback.
Is there a loyalty facility for people who I will only ever see once – to get them to spend more in that only visit?
Yes. We have an excellent loyalty tool in our loyalty facilities for exactly this type of shopper. It works particularly well with guys. We have businesses getting 25% engagement with it, increasing the value of the one-off shopper visit.
Can I unbundle items from a pack back to single items?
Yes, easily.
Can I have my sales and other data flow across to my accounting software?
Yes, we send your purchase & sales information across to Xero, MYOB & Intuit (Quickbooks). While you can choose, we love Xero and use it extensively ourselves.
Can the software run across multiple stores?
Yes. We call this multi-store. It allows you to easily share stock and customer information, order and transfer stock, create stock orders and produce performance reports across your multiple stores.
How can I pay for the software?
You can buy it outright, lease it or rent it. The choice is 100% yours. Lease is popular as you can claim the cost up front and spread the payments over a set term.
