A week ago we shared with our customers an updated THEFT POLICY, and suggested they print this and seek employee engagement.
The reaction has been terrific with plenty downloading and pricing the policy. We have had calls, too, from retailers seeking our suggestions on other actions they can take. Some have called with their stories of theft in their businesses.
Our work in the area of retail employee theft is comprehensive and on-going.
We welcome opportunities to work with our thousands of small business retailer customers to help them mitigate the theft situation in their businesses.
Here is the latest version of our THEFT POLICY that we shared a week ago:
THEFT POLICY
- Theft, any theft, is a crime against this business, its owners, employees and others who rely on us for their income.
- If you discover any evidence or have any suspicion of theft, please report it to the business owner or most senior manager possible immediately. Doing so could save a considerable cost to the business.
- We have a zero tolerance policy on theft. All claims will be reported to law enforcement authorities for their investigation.
- From time to time we have the business under surveillance in an effort to reduce theft. This may mean that you are photographed or recorded in some other way. By working here you accept this as a condition of employment.
- New employees may be asked to provide permission for a police check prior to commencement of employment. Undertaking the police check will be at our discretion.
- Cash is never to be left unattended outside the cash drawer or a safe within the business.
- Credit and banking card payments are not to be accepted unless the physical card is presented and all required processes are followed for processing these.
- Employees caught stealing with irrefutable evidence face immediate dismissal to the extent permitted by local labour laws.
- Employees are not permitted to remove inventory, including unsold, topped, magazines, unsold cards or damaged stock from the store without permission.
- Employees are not permitted to provide a refund to a customer without appropriate management permission.
- Employees are not permitted to complete sales to themselves, family members or friends.
- Every dollar stolen from the business by customers and or employees can cost us up to four dollars to recover. This is why vigilance on theft is mission critical for our retail store.
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