We surveyed our POS software customers recently and have found the results most useful. While we follow up each help desk call with a quick service survey, this latest survey was broader. It’s also part of a series with which we are engaging, but more on that later.
This latest survey was focussed on understanding value. We did this across ten questions and compared the results with benchmark results, to see where we sit.
Plus, we have followed up with some customer who asked for contact direct without leadership team.
Being accessible is key to our customer engagement – through surveys like this latest one, our escalation process, our regular online workshops and also through one-on-one calls.
We are grateful to the customers who completed this survey and the hundreds who have taken part in other surveys over the last year. Every feedback point is appreciated and valuable.
