Advice for small business retailers on encouraging better staff engagement in the business

There are several steps you can take to encourage better staff engagement in your retail shop. Some strategies you may want to consider include:

1. Communicate openly and regularly: Communicate openly and regularly with your staff about the goals and objectives of your shop, as well as any challenges or opportunities that may arise. This can help to keep your staff informed and engaged in the work of your shop. Openness is absolutely key as it builds trust.
2. Provide opportunities for growth and development: Provide opportunities for your staff to grow and develop, both personally and professionally. This can include training, mentoring, and other forms of support that can help your staff to build their skills and knowledge. If people see they can grow with the business, they are more likely to support it.
3. Recognise and reward achievements: Recognise and reward the achievements of your staff, both individually and as a team. This can include public recognition, awards, or other forms of recognition that can help to motivate and engage your staff. Being noticed is a valuable motivator.
4. Encourage collaboration and teamwork: Encourage collaboration and teamwork among your staff, and provide opportunities for them to work together on projects or initiatives. This can help to foster a sense of community and belonging among your staff. Ask for ideas, listen to them, use them. This sits at the heart of employees owning the business goals.
5. Create a positive work environment: Create a positive work environment that is supportive, inclusive, and respectful. This can help to foster a sense of engagement and commitment among your staff. Have fun, make sure coming to work is something to look forward to.

By implementing these strategies, you can encourage better staff engagement in your retail shop and create a more positive and productive work environment.

Tower Systems makes POS software for local small business retailers. Daily, we get to talk with retailers, listen to their challenges, and provide advice. We often do this based on our own experience owning and running our own shops. these are places we test our software, and where we put into practice the advice we provide others.