The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Tower Systems launches weekly POS software user Q&A session for all


Tower Systems is grateful to be able to launch a weekly POS software user Q&A session fort all comers, all users of the software, from any business using the software.

This session is a natural progression from our regular live Zoom sessions for customers. It not schedules as weekly’s every week of the year, so customers have certainty that it’s on.

Each session will be open for at least 45 minutes every Thursday. One of more of our POS software specialists will be in the Zoom room to answer questions and share insights. The goal is for open two-way discussion. Having the right people from our team there will drive the value of the sessions. We will demonstrate local retail knowledge and the value of local support compared to offshore call centre support.

We are open to covering POS software training, answering support queries and exploring enhancements in our POS software.

By offering the sessions via Zoom with no cap on attendees we demonstrate, again, our openness and transparency and the ease of accessibility for all of our customers regardless of location, support coverage status and more.

By making this open to everyone, those who like to listen to the queries of others and the answers provided will be satisfied. We think this openness will help us explore topics way beyond what me might set if we were in control of the agenda ourselves.

The goal is an enhanced customer service experience, something unique among POS software companies.

We know the closer we are with our customers the better the experience for them and the better for us. This is why our leadership team will regularly be available for these sessions, as they have been for our other customer Zoom meetings.

These weekly customer meetings will differentiate our Aussie POS software company and offer our customers another free training opportunity that will help them get more from their investment in our technology.

People participating will not have to register or jump through hoops. Accessing the session will be easy, fast and secure.

Tower Systems serves several thousand local retail businesses today. This new weekly customer free training and Q&A meeting initiative is another way we are demonstrating our commitment to engaged and easily accessible customer service.

By Mark
The POS Software Blog




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