More retailers using Vend POS and Lightspeed POS have told us of concerns at being told by Lightspeed to switch to the Lightspeed Payments platform or face what reads like a penalty charge from the company for continuing with a current, non-Lightspeed, payments solution.
As recent Lightspeed earnings reports have revealed, growing Lightspeed Payments revenue has become a key commercial activity for the Lightspeed business. This pitches them as like a road a tolling business, making a clip from each transaction processed by retailers using their Lightspeed POS software or their Vend POS software.
It’s like they see revenue from a clip of retail sales in the shops of their customers is more important to them than the revenue they get from the actual rental of their software.
Here at Tower Systems, our view is that as a software company it is important that we make most of our money from our software, and not off the back of hard work by retailers using our software. Making money off our software itself keeps us focussed on the evolution of the software, it keeps the software at the core of what we do.
The more businesses using our software, the more money we make, the more money we have available to invest in enhancing the software.
If you think about the Lightspeed model, they make more money when your transaction volume increases. Does this mean bigger businesses, with higher turnover, are more important to them as a company? We don’t know.
What we do know is that here at Tower Systems every single customer is valued and treated the same because we are not tracking sales volume.
We don’t care what EFTPOS or payments platform you use. Our POS software integrates seamlessly with all major Australian banks, so you can process payments quickly and easily without any extra keying or keystrokes.
We also don’t charge any penalties or fees based on your payments platform choice. We believe that retailers should be free to choose the best payments platform for their business, without being penalized for doing so.
Unlike Lightspeed, Tower Systems offers a flexible, no-contract rental plan. You can rent our software for as long or as short as you need, with no lock-in period.
We are committed to providing our customers with the best possible support. Our team of experts is available 24/7 to help you with any questions or problems you may have.
If you are a Lightspeed POS or vend POS customer and are looking for an alternative to Lightspeed Payments, consider Tower Systems. We would be happy to discuss your needs and see how we can help you.
There’s more to us:
- Comprehensive reporting tools to track your sales and inventory
- Customisable features to fit your specific needs
- Robust security measures to protect your data
- 24/7 customer support
If you’re a Vend POS or Lightspeed POS customer and happy with their products and service, terrific, please stay with them. What matters most is that you are using software you love from a company that appreciates you.