This is a good question from any small business retailer: How do you know you can trust a POS software company?
The answer can be found in the evidence available for any POS software company you consider.
Transparency = trust. A POS software company that trusts its products and support enough to publish the owner’s direct contact details, phone and email, has to be a company you can trust.
Of course we would say that. It’s what we do at Tower Systems. Our owner’s contact details are on this website, all of our customer emails, all of our customer newsletters and plenty of the marketing that we publish.
It’s rare. Check out other POS software comp ties and most do not publish this. In fact, most do not provide direct contact details for most of their leadership team. It’s like they don’t want you top contact a decision maker in their business.
We do it because we trust our software and we trust our help desk team. Also, we trust small business retailers and enjoy serving them.
Now to be clear, here are the details: Mark Fletcher. 0418 321 338. firstname.lastname@example.org.
Personal service is a key differentiator in local small business retail. The same is true for businesses serving local small business retailers. We know that personal service matters. This is why we make it easy for people to contact not only our owner but all members of our Tower Systems community that serves small business retailers.
Whether it is by phone, email, online chat, WeChat, Zoom, Loom comment, social media comment or in some other way, we are accessible and in service of small business retailers using our POS software.
Ease of contact is a useful comparison point when considering different POS software solutions for your business. You want to be sure that if you have a query it will be responded to in a time efficient way, and by the person best positioned to answer the query. Here at Tower Systems we have a triage approach to ensure that we get your query in front of the person most skilled to answer it for you.
Transparency does equal trust when it comes to comparing POS software for your business.