The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

How Tower systems provides quality POS software customer support when the office is closed


24/7 support is vital for retailers using POS software like that we offer from Tower Systems. Over an extended break like Easter, which starts tomorrow, we have opportunities in place through which our customers can easily access knowledge and support to answer questions and resolve queries.

Via our website, our POS software customers have access to an enhanced chatbot experience. This chatbot has been comprehensively tested over the last two months with many different queries and scenarios put to it. It passes with flying colours. It has the ability to draw on knowledge from 900+ knowledge base articles and other technical content about the capabilities of our software.

Our customers also have access to our vast knowledge base as well as a large and growing library of training videos.

All of these resources are unique to Tower Systems and its community of POS software customers. Better still, the resources continue to evolve. Take the training videos, we have added more than forty this year already.

Backing all of this leading-edge tech up is our human team, they are accessible too, including through to leadership team escalation.

This is the type of customer service that sets us apart.

Tower Systems prides itself on offering comprehensive support to its customers. This includes after hours service for those times when a critical issue arises outside of regular business hours.

To access support after hours for any urgent issue: call 03 9524 8000 and our phone system will automatically transfer you to the available after hours support personnel.

What we know, though, is that two thirds of all after hours calls can be answered via the website chatbot or a knowledge base search. This self serve access is faster. It also helps users of the software better learn the software and this enhances their efficiency.

By combining after hours support with their self-service options, Tower Systems ensures its customers have the resources they need to get the help they need, whenever they need it. This is POS software customer service in 2024 – providing help for retailers in a cost effective way.

We are grateful to our customers who help us continue to evolve the customer service experience.

Have a wonderful Easter break.

By Mark
The POS Software Blog




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