When it comes to your retail business, smooth operations are everything. Especially when it comes to your point-of-sale (POS) system, any question can bring things to a halt. That’s where a local reliable help desk comes in, a help desk where calls are conversations rather than strict script driven.
Tower Systems is Australian based. All of our help desk colleagues have retail experience. They don’t follow a script. You are not required to detail your query within strict parameters. It’s a conversation, something familiar in local small business retail.
An Aussie help desk will understand the nuances of your questions and be able to troubleshoot issues specific to Australian regulations and business practices.
When a POS system in any retail business crashes or does not perform and you expect, you need help fast. An Australian help desk operates in the same time zone as you, meaning you can get in touch with a real person during regular business hours. No waiting for an overseas team to wake up halfway across the world.
Here at Tower Systems customers set their own contact priority when they reach out to us. This determines the urgency. They are in control.
We cater to the specific needs of our retail communities: jewellers, garden centres, gift shops, bike shops, toy shops, newsagents and more. Folks on our help desk have a deep understanding of these local systems and the challenges you might face. They can provide tailored advice and solutions that are relevant to your business.
We see each of our POS software customers as a valued customer, not just another ticket number. Individual businesses matter. All of our customers are small business retailers. We don’t serve big business retailers. We take the time to understand your business and develop a relationship with your team. This can lead to faster resolutions and even proactive support to prevent future problems.
We also provide easy to access forums, like user meetings, where every voice is heard.
If being able to access useful and understandable customer service about your POS software matters in your business. Tower Systems is here for you. Locally made and supported POS software for local specialty retailers.
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