We were asked recently How is Australian made POS software better for Australian retail businesses than overseas POS software? Here’s our answer.
Australian made means local and local matters to local small retail businesses. The software is more likely to serve local business needs, to use terminology that is local, handle local regulatory requirements and have a local aesthetic. Offshore businesses can’t be local no matter how much money they spend trying to look, feel and sound local. Each of these points matter for ease of use, relevance and enjoyment in using the POS software.
Australian made means local access. You are more likely able to talk to someone local about the software any queries you may have about its use in your business. Offshore software companies push you to a call centre tens of thousands of kms from your business. In these call centres they follow a rigid script. Calling a local Aussie call centre means you are likely to start with a conversation. Small business retailers understand conversations.
Australian made means more competitive. A small local competitor will be more agile, smarter and capable than a large and maybe bloated offshore software company where you are barely noticed. You will be far more important to a local POS software company. Pick up the phone and ask to speak to someone from the senior management team and see for yourself. Offshore, you will struggle to get a human to answer. Locally, you can get to someone immediately. (0418 321 338 by the way)
Australian made means local economic benefit. All of us in local Aussie businesses rely on the local economy and the local economy benefits when more money is spent locally – in our businesses and local businesses like ours. Sure, a business can donate to a local charity to feel local. A local business itself, however, hires local and contributes local and this is what makes for better education, health care and infrastructure locally.
The software you choose for your retail business should be the software that best serves your specific business needs. Take your time. Consider not only functionality, consider support, ability to engage with software enhancements and how the software company helps you achieve with the software in and for your retail business.
In local small retail businesses every day local matters. Locally made and supported POS software has this advantage over offshoot POS software. It’s an easy win for the retailers.
Disclaimer: Of course we are biased. We are an Australian POS software company serving retailers in Australia and nearby.
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