There is a difference between the various POS systems in the market and a difference between the various POS software companies in the marketplace. Only someone who has used the various systems can truly know the difference.
We can’t speak for what our POS software does compared to another, just as they can’t for us.
What we can speak to is what we focus on for differentiation, what we offer and what we do to stand out, be talked about positively and to be loved. Here are some areas of differentiation we pursue:
Human service. Call us, and a human answers. For POS software customer service you can speak with a human, someone skilled in retail and skilled in using our POS software. They will chat with you to understand your questions. They will answer without following a script. It’s a conversation, between humans. Better still, you can. speak with the leadership team of the company for any escalation.
Your voice matters. You can promote software changes and have other users of the software vote on them. Suggestions on this transparent voting platform are considered and reviewed prior to finalising the content of each software update. Every update has some of the suggestions addressed – demonstrating that we listen.
Small business focussed. Not selling to big groups or chains means that each customer is equal, each voice as important as the other, none of our customers get lost in a crowd of monsters and ants. In our community everyone is equal, and respected as such.
Proactive change. Thanks to regular software updates the POS software itself evolves as the needs of retail evolve, sometimes faster – ensuring that the software is a commercially valuable solution in a rapidly, changing retail landscape.
No hidden fees or costs. Tower approaches pricing with transparency. We make our money from renting access to the software. There is no required payments platform, no fee per transaction in customer businesses.
Learn your way, in your time. Thanks to an awesome library of training videos that is regularly expanding and a wonderful library of knowledge base articles and that these are brought together through structured learning paths, staff in retail businesses using our POS software can easily learn, for themselves and the business they serve.
These are some of the ways we seek to differentiate at Tower Systems.
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