The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

POS software knowledge base expanded in service of local retailers

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Every week we enhance our POS software knowledge base, one of the online resources available to our customers. Through a commitment to writing new content, thorough peer review and engaging with customer feedback, we deliver access to a terrific training resource that is available 24 hours a day.

This knowledge base is in addition to our extensive video training library, which is also enhanced regularly.

In the last few days we have delivered more enhancements and announced these to our customers:

  • Product Level Blocking: https://help.towersystems.com.au/portal/en/kb/articles/product-level-blocking-plb-weblink
  • Change staff initials on sale:  https://help.towersystems.com.au/portal/en/kb/articles/change-staff-initials-on-a-sale
  • Changing details on Stock items:  https://help.towersystems.com.au/portal/en/kb/articles/changing-details-on-stock-items
  • Why are emails not sending:
    https://help.towersystems.com.au/portal/en/kb/articles/why-are-my-emails-not-sending
  • Help with epay issues: https://help.towersystems.com.au/portal/en/kb/articles/common-epay-issues
  • How to change various parts of Stock item details: https://help.towersystems.com.au/portal/en/kb/articles/changing-details-on-stock-items

The Tower Systems knowledge base is a comprehensive online resource designed to help Tower Systems POS users get the most out of their software. It contains a vast collection of articles, tutorials, and FAQs covering a wide range of topics, from basic setup to advanced features. That it can be ac messed from anywhere at any time makes it useful for offline learning, away from the shop for those who find this useful.

The knowledge base is easily searchable and features categorised topics for easy navigation. Additionally, it provides step-by-step tutorials and answers to frequently asked questions.

To get the most out of the knowledge base, users can utilize the search function, explore categories, read related articles, and contact Tower Systems support if needed. By using the knowledge base, users can save time, learn at their own pace, and improve their understanding of Tower Systems POS software.

We invite POS software customers to suggest knowledge base article topics. We also review knowledge base search requests, looking for any that are not covered by current articles.

Our knowledge base is an evolving resource that our customers interact with daily. Enhancing it helps us and it helps our customers.

Tower Systems serves local independent small business retailers. As small businesses, efficient use of the software is key. The knowledge base and other training and support resources are key in helping these retailers leverage good value from their investment.

By Mark
The POS Software Blog

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