Tower Systems is grateful to serve hundreds of jewellers in Australia and New Zealand with POS software made specifically for them.
In the rapidly changing landscape of Australian retail, independent jewellers occupy a special place. They bring a unique blend of passion, expertise, and customer service to the communities they serve. But in today’s competitive market, it’s crucial for these businesses to have the right tools at their disposal to flourish.
Tower Systems understands the specific needs of Australian jewellers. Their software is designed to streamline operations, boost sales, and enhance customer loyalty, allowing jewellers to focus on what they do best: creating beautiful pieces and providing exceptional service.
Streamlined operations for efficiency and accuracy
Tower Systems’ software goes beyond traditional point-of-sale systems. It offers a comprehensive suite of features specifically designed for jewellery stores, including:
- Jeweller-specific stock management: Track inventory down to the finest detail, including stone details, weight, and grading.
- Seamless integrations: Connect with Xero for accounting, Shopify and BigCommerce for online sales, and EFTPOS terminals for secure payments.
- Second-hand goods management: Simplify the buying and selling of pre-owned jewellery with dedicated features.
- Repair management: Track repairs both in-house and with external vendors.
- Event marketing tools: Create targeted marketing campaigns based on customer anniversaries, birthdays, and other special occasions.
Boosting Sales and Customer Satisfaction
Tower Systems empowers jewellers to not only manage their stores efficiently but also to grow their sales and cultivate stronger customer relationships. Here’s how:
- Loyalty programs: Design and implement loyalty programs tailored to your clientele, encouraging repeat business and referrals.
- Sell by weight and fractions: Cater to customers who want to purchase specific gold or gemstone quantities.
- Sell anywhere: Use the Retailer Roam™ app to process sales from anywhere on the shop floor, enhancing customer service.
- Special order tools: Take pre-orders for items you don’t have in stock, capitalising on customer demand.
- Data-driven insights: Gain valuable insights into sales trends and customer behaviour to make informed business decisions.
Empowerment through training and support
Tower Systems prioritises customer success. They provide a structured onboarding process, including:
- Pre-installation training and information packs
- Personalised one-on-one training delivered remotely or on-site
- Unlimited follow-up training
- Data conversion assistance
- Access to a comprehensive knowledge base and video library
Tower Systems’ commitment goes beyond initial setup. They offer ongoing support through their local help desk, ensuring that jewellers have the resources they need to get the most out of the software.
The Tower Systems difference
Tower Systems stands out from the competition in several key ways:
- Focus on independent jewellers: Their software is designed specifically for the needs of Australian jewellery stores, not generic retailers.
- No lock-in contracts: Jewellers are free to cancel their subscription at any time.
- EFTPOS choice: Tower Systems integrates with various EFTPOS providers, allowing jewellers to choose the one that best suits their business.
- Australian-made and supported: Tower Systems is a local company that understands the Australian jewellery market and provides local support.
By partnering with Tower Systems, Australian jewellers can leverage locally made and supported POS software that is tuned for their type of business. With their user-friendly software, comprehensive training, and ongoing support, Tower Systems empowers jewellers to thrive in the competitive retail landscape.
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