We were asked this question recently and thought it might be useful to share our response here.
We have never used Lightspeed and have never looked at their software. We can’t comment about software functionality in comparison with ours. Nor can we comment about a customer service comparison between them and us.
What we do know about Lightspeed is what they themselves have said publicly.
They push Lightspeed Payments. This gives them a percentage of each transaction in shops using their software. If you add this percentage to their software rental cost you can figure out the total cost of ownership. Also, as you grow your business, what you pay for Lightspeed, through their payments platform, increases as it is a % of each transaction.
Here at Tower Systems we do not have any requirement as to payments platform. You can choose the platform that best serves your needs. We think this can be a terrific money saver.
Lightspeed targets businesses turning over US$500,000 a year.
Here at Tower Systems we have no retail business revenue target for customers we serve. Our focus is on local small independent retailers in specialty niche markets.
Lightspeed serves many large customers. We think these BIG businesses will capture more attention from Lightspeed as the company considers software enhancements.
Here at Tower Systems we only serve local small business retailers, all customer voices are equal.
The best way to see how our software stacks up against Lightspeed is by comparing it. We’d be happy to show you what our software can do. If Lightspeed is a better solution for your business we will wish you all the best. If Tower Systems is a better solution, we’d love to welcome you as a customer.
Ultimately, the best POS software for your business depends on your specific needs and priorities. While Lightspeed focuses on larger businesses and revenue-linked payment processing, Tower Systems prioritises small, independent retailers in niche markets, offering flexibility in payment processing and ensuring all customer feedback is valued equally. We encourage you to explore both options and compare their features, pricing, and support to determine which system best aligns with your business goals and operational requirements. A direct comparison, including a demonstration of Tower Systems’ capabilities, will allow you to make an informed decision and choose the POS solution that will contribute most effectively to your success.
You can reach Tower Systems at 1300 662 957 or sales@towersystems.com.au.
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