For many Australian op shops, charity shops, and community enterprises, efficient and user-friendly point-of-sale (POS) software is crucial for smooth operations and volunteer effectiveness. Tower Systems offers a specialised POS solution designed with the unique needs of these organisations in mind, focusing on simplicity, customisation, and robust support.
One of the standout features of the Tower Systems POS is its highly customisable interface. The main dashboard and sales screen can be easily tailored to suit individual preferences, allowing for different layouts, hotkeys, and adjustable font sizes. This level of flexibility ensures that volunteers, regardless of their tech proficiency, can navigate the system with ease, minimising training time and maximising productivity.
We support volunteers in op. shops and related businesses with a volunteer training curriculum that enables easy learning from anywhere at any time. Awe make using our op. shop software easy.
Processing sales transactions is quick and straightforward. The system enables users to input amounts, select relevant departments (such as ‘clothing’ or ‘bric-a-brac’), and efficiently finalise sales. For improved customer clarity, the software allows for temporary changes to item descriptions on receipts without altering core department details. It also integrates seamlessly with most EFTPOS pin pads, ensuring a smooth checkout experience. Optional features include staff tracking, which can record staff codes or initials for each sale, and the ability to customise printed receipts with store logos, details, and promotional messages – perhaps even highlighting donation information.
Recognising the unique nature of op shop inventory, the software is particularly adept at handling sales without requiring individual stock management. The department sales feature, combined with the ability to modify receipt descriptions on the fly, is ideal for environments where tracking each item individually is not practical.
The system also offers practical functionalities like suspending sales, allowing volunteers to put a transaction on hold if a customer needs more time or forgets an item. These suspended sales can be easily retrieved later, even from a different terminal. Additionally, while less common for op shops, the software supports the sale and management of gift vouchers.
At the end of a shift, the Tower Systems POS simplifies the reconciliation process. It provides visualisations of sales data by time, terminal, and department, and includes a takings reconciliation feature where volunteers can input cash counts to identify any discrepancies. This end-of-shift procedure is also highly customisable in terms of reports and terminal handling.
Tower Systems provides comprehensive support, including initial installation, data transfer if required, and thorough training. Users benefit from an extensive knowledge base with articles and videos, as well as direct access to their support team via phone or ticket, with remote assistance capabilities. They even offer a dedicated user guide tailored specifically for op shops.
Understanding the budgetary considerations of non-profit organisations, Tower Systems offers a 50% discount on its monthly software packages for eligible entities. This fee encompasses 24/7 support and ongoing software updates, ensuring that Australian op shops, charity shops, and community enterprises have access to a reliable, feature-rich, and supportive POS solution.
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