Anyone can write nice things about their own software. We do it in our marketing. So, from time to time we like to hand the microphone to the retailers using it, because their words carry more weight than ours.
This feedback arrived in June from Tara and Cody, who run a rural supplies store in Queensland and recently started using the AI invoice import:
“The time savings, 8 hours a week, for our small business have been incredible! While it doesn’t process every single invoice, it handles the majority of them and has made a huge difference to our day-to-day operations.”
Eight hours a week is a full working day back. And they are right that it does not catch every invoice. We would rather people know that going in than be surprised later.
Switching POS software worries plenty of retailers, understandably. Mel at McLaren Vale Garden Centre made the move in May and told us the transition “has been smooth with plenty of training and support when needed”. The Bookshop Pahiatua in New Zealand went further:
“This is the easiest POS system I have ever used, anything I asked of it it can do! Their online help is amazing and so are the team if you can’t resolve the issue thru the chat.”
Then there are the customers who have grown old with us, in the best sense. Kerrilyn Page bought a traditional newsagency in Mount Morgan back in 2006. Her shop, Wattle Bee Next, looks nothing like it did then:
“With the help of the team at Tower Systems we have diversified to a modern non-traditional store. Tower Systems have been integral in this process.”
We see this a lot. A shop starts in one category and, over years, becomes something else entirely. Software should keep up with that. Too often it is the thing holding a shop back.
Reading back through years of this feedback, the help desk comes up more than anything else. Sheryl Muscat wrote that our team “never make us feel like we have wasted their time and they always seem to come up with a solution”. Jeremy Maitland, director of We Know Pets, put it in commercial terms:
“A piece of software is only as good as the backup that is provided and Tower are first rate in this area. Since installing the Retailer software we have exceeded our growth targets.”
For the record, everyone answering our help desk is based in Australia or New Zealand.
Some of our favourite feedback is the shortest. “We love this system” (John, West Side Newsagency, Port Augusta). “Who knew POS software could be this easy” (Rod, Goolwa Time and Jewellery). “The reports are fantastic” (Leanne, Shepherd Avenue Deli, Port Lincoln).
If you are weighing up POS software, feedback like this is useful but it is not the whole picture. Come and ask us your hard questions at a demo. Call 1300 662 957 (AU) or 0800 444 367 (NZ), or email sales@towersystems.com.au.
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