Most retailers use a fraction of what their software can do. That is not a criticism. Running a shop means the urgent work almost always gets attention before the important work does.
The gap has a cost, though. Admin gets done by hand when the software could have handled it. Stock gets ordered on instinct when the evidence was sitting in a report nobody opened.
Training closes that gap, and for Tower Systems customers it is already paid for.
What is included
Every new Tower Systems customer receives up to two days of personal onboarding training, tailored to their shop and their team and guided by a dedicated onboarding specialist. There are no consultants to engage and no training packages to buy. More training is available is needed.
And that is only the start.
Free webinars on diverse retail specific topics. Each session takes 30 to 60 minutes and covers one specific part of the software. Topics are chosen because they make a measurable difference in shops, like tightening stock control or cutting the time spent on admin. Retailers can attend live and ask questions, or watch the recording later.
There are free in-person customer meetings as well. These are face to face sessions where questions get asked and retailers share what has worked in their own businesses. That second part is often the more valuable half of the meeting.
Alongside the live options sit a large library of awesome training videos and a searchable knowledge base, both updated regularly and available at any hour. One-on-one telephone training can be booked as often as a customer wants.
Why it is worth booking
Retailers who know their software buy better and carry less dead stock. They also serve customers faster, because nobody is fumbling at the counter. None of this is dramatic, but over a year it adds up.
Consider one 45 minute webinar. If it saves twenty minutes a week for a year, that is more than fourteen hours returned for three quarters of an hour invested. Most sessions save more than that.
How to make it happen
Book the session first and read the description later. A session that waits for a quiet moment will keep waiting.
Pick one weak area rather than trying to learn everything at once. Stock control this quarter, customer loyalty the next.
Send someone other than the owner sometimes. A staff member who learns a facility and brings it back into the shop spreads the knowledge further than an owner who learns it alone.
Watch the recordings on a quiet trading day. Fifteen minutes at a time is plenty.
Come back to training years later, too. Access does not expire and the software keeps changing. Tower Systems usually releases three major updates a year, so a facility that did not exist at onboarding may be exactly what the business needs now.
The short version
Training in the Tower POS software is easily accessible. The only thing standing between a retailer and it is the diary. Details are on the Tower Systems website.
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