How to choose the best POS software for a computer shop in Australia or New Zealand

The best POS software for a computer shop is built for repairs, custom builds and serialised stock. It should track repair jobs from intake to completion, build custom PCs from components, record serial numbers on arrival, reserve stock against quotes and bill subscriptions automatically. Finally, it should have local support and charge no transaction fees. Measure each system against the checklist below.

A computer shop is usually three businesses in one. Out the front, a customer wants a cable and a mouse. On the bench, a laptop needs a health check and a new screen. Out the back, a gaming PC is being built from twelve parts. A basic till can take the payment, but the rest is beyond it.

We’ve been building POS software for independent specialty retailers since 1981, with computer shop owners shaping the computer shop features in our software.

When a standard POS is enough

If you sell accessories and boxed products only, with no workshop, custom builds or service contracts, a general retail POS may do the job and cost less.

It’s a different story once you add a repair bench, custom builds, serialised hardware, quotes or managed service customers. General systems leave those to a separate job app, spreadsheets and the owner’s memory. That’s where parts go unbilled and warranty claims go wrong.

Ten things to check in computer shop POS software

1. Track repairs from intake to completion. Every job should be recorded with the customer, the device, its serial number and its history, from intake to collection.
2. Use job templates. A template for common work, such as a ten-point health check, prints on the job card so the customer sees what will be done.
3. Manage outsourced repairs. When work goes to a third party, the job should still track courier details and the external cost.
4. Build custom PCs from components. A bill of materials for each build should take each component out of stock when the finished PC sells.
5. Reprice builds automatically. When a component’s cost changes, every build that uses it should update, so your margin is protected.
6. Record serial numbers on arrival. Recording serial numbers as stock arrives reduces errors at the counter, and the arrival date helps staff sell older stock first.
7. Reserve stock against quotes. A part quoted to a customer should be held for them, so it is not sold before they say yes.
8. Bill subscriptions. Managed services, backups and support plans should bill automatically each month.
9. Load supplier invoices and product data. PDF invoices from distributors should import using AI, and a barcode lookup should pull product descriptions, so new stock reaches the shelf quickly.
10. Sell small items by product code. Cables, adaptors and screws should sell by product code without each one needing its own barcode label.

Costs that catch owners out

A fair comparison looks at two years of costs. Include:

• Transaction fees. Some providers take a slice of each card payment. On a $3,000 custom build, that’s considerable.
• Fees per terminal. A terminal on the repair bench shouldn’t bring a bigger invoice.
• Make sure phone support is included, and check whether it covers Saturdays.
• Add-ons. Workshop management, recurring billing, ecommerce and accounting links are sometimes extra.
• Check how long you’re committing for, and what it costs to leave early.

With Tower Systems, there are no transaction fees and no lock-in contract. The Tower Systems pricing is modest and transparent. From the Standard level up up, you can run unlimited terminals at one location. Check our pricing page for current prices and for which plan includes each feature.

What to ask and software company you are considering

Go into the demonstration with a list. Start with these:

1. Show me a laptop repair from intake to collection, with the device’s history.
2. Show me a custom PC built from components, then the stock of each part.
3. Show me a component price change updating every build that uses it.
4. Show me a quote reserving stock.
5. Show me a monthly subscription being billed automatically.
6. Who answers the phone on a Saturday, and what does that support cost?
7. Which country is your help desk in?
8. What does it take to speak to someone, rather than a bot?
9. Is training delivered by someone local?
10. Could I talk to a computer shop already using your software?

Switching without disrupting the bench

Changing systems doesn’t have to be disruptive. Three things keep it on track:

• Have your data assessed up front, so you know for certain what can be transferred, including serial numbers, open repair jobs and customer device history. Our data conversion service was streamlined in mid 2026, based on experience from many conversions, and it’s fast and accurate.
• Choose the timing. Avoid the back-to-school rush in January and February, and the weeks before Christmas.
• Find out how staff will be trained. One-on-one sessions, plus a video library they can use whenever they need it, make the first busy weekend easier.

“All over, we are finding Retailer to be far more efficient than any other system we have used.”

— Computer Shop, Gisborne, June 2020

Australia and New Zealand

In Australia or New Zealand, look for correct GST handling for your country, support during your trading hours and a supplier with local people. Tower Systems supports computer shops in both countries. You can call the help desk, staffed in Australia and New Zealand, six days a week, and get after-hours help when a system is down.

Frequently asked questions

What is the best POS software for a computer shop in Australia?

It’s software built for repairs, custom builds and serialised stock: job tracking from intake to completion, bills of materials, serial numbers on arrival, quotes that reserve stock and recurring billing. Choose the system that meets those needs at the best two-year cost, with strong local support.

Can computer shop POS software manage custom PC builds?

Yes, if it supports manufactured goods. Tower Systems builds custom PCs from a bill of materials, takes each component out of stock when the PC sells, and updates the build price when a component’s cost changes.

Can computer shop POS software be used in New Zealand?

Yes. Tower Systems supports computer shops in both Australia and New Zealand, and has help desk staff in each. In New Zealand, call sales on 0800 444 367.

How much should computer shop POS software cost?

It ranges widely, so look at the total, counting transaction fees, terminal fees, support and add-ons. Tower Systems pricing starts at $145 a month including GST, billed annually, as at 2 November 2026. It has no transaction fees and no lock-in contract.

Book a computer shop demonstration

Book a demo. We’ll set up Tower Systems as a computer shop would use it, answer your questions and record the demonstration so you can review it whenever you like. Understanding your business comes first. If our software isn’t suited to something you need, we’ll be honest about that. Email sales@towersystems.com.au, or call 1300 662 957 in Australia or 0800 444 367 in New Zealand.