Beyond good POS software and what users of POS software expect from their software company supplier, Tower Systems provides small business retailers with services that delve deep into their businesses.
POS software for Tower System sis the mechanism for helping small business retailers to more effectively compete. It is the platform, if you will, for delivering a suite of services about which the folks at Tower are most passionate.
Only serving small business retailers in selected specialty retail nights, Tower Systems wants to see independent retailers in these niches succeed against big businesses. It achieves this by overhang services and assistances beyond the software, that are facilitated through the software.
This is unique for a POS software company – to say the software itself is not the end game but, rather, a tool through which to offer and support the more important end game – helping small businesses more effectively and successfully compete with big business.
As small business retailers as well as being a software company, the people running Tower Systems understand more than an average POS software company about retail and how retail operates. Knowing how the software is used from inside a retail business helps drive enhancements to better serve the needs of retail businesses.
Here are some of the value added options supported by Tower Systems – beyond the POS software itself:
- Employee theft check service. We delve deep into your data using pattern matching and other techniques to uncover possible employee theft situations – helping you act in a timely and certain matter to reduce the cost and impact to the business.
- Business performance analysis. Analysing your data, looking deep into your business, developing understanding and building certainty to support business plans. This fresh eyes look at your business from deep inside can deliver outcomes unexpected for small business retailers.
- Free backup check service. A data backup is useless in any business if the backup has failed and often you will not know if a backup has failed unless you check it. This free service from Tower Systems offers small business retailers certainty and surety as to the quality and usefulness of backups.
- Supplier performance comparison. Looking at how suppliers perform can help small business retailers to make better, fact-based, decisions sooner in business.
- Retail channel performance benchmark. The regular thorough business performance benchmark studies undertaken by Tower Systems are used by brokers, analysis and others in businesses researching the specialty retail channels served by Tower.
- Business advice. This is the most important service as it is free-from and based on specific business needs and queries. Tower Systems provides access to a range of people in the business to be sounding boards providing advice, insights and suggestions based on discussions that can lead into almost any part of a business.
POS software companies are not all the same. Often it is the services provided outside of the software and away from what is traditional that can make a big difference between POS software companies. This is where Tower Systems excels – in leveraging comprehensive skills and experience from decades of service to help small business retailers achieve more from their software, much more than they ever expected.
You only have to sit in on the Tower Systems help desk to hear the calls that are not traditional for a POS software help desk and to find out first hand ow different the company is and how valuable its services can be – beyond the software itself.
