When a small business retailer or staff member calls the Tower Systems POS software help desk they get to talk with a human. There is no automated phone system.
The human they talk with engages in a conversation. There is no script for them to follow.
They listen to you. There is no set of hoops to jump through as they navigate a computer system that controls the call.
The Tower Systems help desk is a personal service help desk. It offers personal service to small business retailers using the Tower Systems POS software.
The approach by Tower Systems is considerable in the POS software space. The people answering the calls have personal experience using the software in retail. They have context. Their prime job is to listen to the customers and from listening to gain understanding. This is the start of every good support call.
The personal and human approach by Tower Systems is unique. It is another advantage offered by Tower Systems to small business retailers.
