We are grateful for the support of Australian newsagents as they continue to vote with their feet and money that Tower Systems offers the best software for Australian newsagents.
We make the claim on the basis of market share, customer retention and feedback from people who have joined our community from elsewhere.
As the newsagency channel undergoes extraordinary change, Tower Systems remains a constant support through its best-practice newsagency management software, newsagent support and newsagent marketing help.
Size matters. Tower Systems serves more newsagents than all other software companies combined.
Switching is not expensive. If you have current hardware, the cost can be low and paid over three years after which there is no mandatory cost.
Included in the low cost is:
- The latest Tower Systems newsagency software.
- On site installation and training.
- Data conversion, converting as much data as we can access.
- Software support for the first three years.
- Software updates for the first three years.
- Unlimited over the phone follow up training for the first three years.
- Access to an online knowledge base with hundreds of articles and advice on the software, which you can easily search 24/7.
- Access to weekly group live online training workshops.
- Access to a private Facebook page where you can discuss on any topic.
Tower Systems is well resourced to help newsagents navigate change.
- Tower Systems will not leave the newsagency channel.
- We will fight for you. Beyond our software, outside of support, we will help with supplier issues, business strategy and other challenges you confront.
- Our software continues to evolve. We release two to three major updates each year. You choose when to load them. Each update is thoroughly tested in a comprehensive beta program.
- We own newsagencies. Yes, we walk in your shoes.
- No locked-in support fee. Taking up support coverage once the three-year period ends is optional.
- Lower support costs. Also, transparent. No mates’ rates for a select few.
- Fast support. Most calls are handled when you call. If not, we call back.
- At any time, you can see live how many help desk calls we are working on and how many we have closed that day.
- Support escalation. We have a structured escalation process should you be unhappy with a support call.
- Easy management access. The leadership team of Tower Systems is available to you. We take customer service seriously and personally.
- Updates when you You are in control of when you load updates.
- You are listened to. We offer the only transparent, user driven, software enhancement suggestion service. All our customers are listened to.
- Free training. Long after you install our software you have access to free personal training to refresh knowledge or cover new facilities.
- More integrations. Our direct links to Xero, Magento, Shopify and more mean you have more direct link options to help you grow your business.
- Business management insights. We can look at your business performance data and provide a personal analysis of what we see
- Owner access. Call Tower owner, Mark Fletcher, on 0418 321 338 or email mark@towersystems.com.au.
