Here at Tower Systems we will tell you if we think our POS software is not right for your business.
Seriously.
We have been in business too long and have too good of a reputation to risk it by selling a business software that is not ideal for their needs.
Our sales team are not under any pressure to reach a sales quota. This takes away the usual pressure on sales people to get a sale at all costs.
Here are some of the reasons why we might say our software is not right for your business:
- Your retail business is not in one of the retail channels for which we have specialty software.
- You want changes that do not fit with our vision for the software.
- You have business processes you are not prepared to change that we think are not a good fit with the software.
- The price you are prepared to pay does not res the software and services we offer.
We don’t like saying no. However, being transparent is important to us, and to prospective customers.
When we do say no we do so with an explanation, usually in writing, so there is not doubt. This can lead to a discussion about why we have said no and even changes in a business so the no becomes a yes. This process works well as it encourages a business discussion from which we learn and our prospective customer takes a look back at their business.
More than a software company, we are a retail business focussed business. Being retailers ourselves we understand the complexity of retail today. This personal experience enables us to take a retailer-focussed approach in how we navigate a situation where we do not think our software is a good fit for a prospect.
Some of our most engaged customers are businesses where we felt we were not a good fit. The process we have has worked well in ensuring everyone goes into a relationship with their eyes and ears open and we often see this benefiting both businesses.
See the software live. Contact us for an obligation free demonstration: Please call our sales team at 1300 662 957 or email them at sales@towersystems.com.au.
