Tower Systems is proud to provide live POS software help desk support on Saturdays as a standard part of our comprehensive support coverage. This service has been an integral part of our offering for many, many years, and there are no extra charges associated with accessing our support, including on Saturdays.
Our Saturday support is delivered by our dedicated help desk team, offering full service assistance, not a limited on-call arrangement.
Here’s what some of our small business retail customers have shared about the value of our Saturday POS software help desk support:
“Saturdays are when I get time to work on the business. Your availability means I can get the help I need then, rather than waiting until Monday.”
“One of the reasons we chose Tower Systems was because we were tired of waiting days to get in touch with support for our previous software.”
“I appreciate that I can call on a Saturday and speak to a real person who listens to my non-technical explanation and provides assistance, right then and there.”
“Our weekend staff aren’t as familiar with the software, so their ability to call your help desk allows us to have a smoother weekend operation.”
“Software issues don’t adhere to Monday to Friday office hours. Having access to your help desk outside of these times is incredibly beneficial for our business.”
“It’s what small businesses value – local support that’s easily reachable when we need it.”
“I’m always delighted when I email a non-urgent question on a Saturday, expecting a Monday response, and instead receive a reply or even a call on Saturday. It’s fantastic.”
We take pride in offering a level of after-hours POS software help desk access that is truly distinctive. While the majority of our customers may not require it frequently, its availability and ease of access provide crucial support when needed, setting us apart and demonstrating our commitment to our customers.
A less effective approach to Saturday POS software help desk support is through offshore call centres. We believe this does not offer the same level of understanding and service.
All members of our Tower Systems POS software help desk team possess in-depth knowledge of our software, understand the nuances of local retail, and can converse in a way that resonates with local business practices. They are skilled in engaging in meaningful conversations rather than adhering strictly to scripts.
Ultimately, we recognise that Saturday POS software help desk support is a genuinely valuable resource for local small business retailers.
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