How can I keep my staff trained in the POS software we use in the shop?

It’s vital all staff in a retail business know how to use the POS software the business operates. The business benefits, customers benefit, the staff benefit. It really is a win, win, win – to be cliché.

So, How can I keep my staff trained in the POS software we use in the shop? If you are a Tower Systems POS software customer there are several ways your staff can be up to date and knowledgable in using ur POS software:

Training videos. All of our customers have free access to a comprehensive library of training videos. these are what we call stackable videos, short, single topic. They run for under ten minutes each. We have them organised in a curriculum so you can go down a path of learning for each part of the software. There is no limit to how many times you watch a video. You don’t need to have our software running on a PC to access a video.  Also, our videos are regularly updated – to make the currency of the software. We also make videos based on customer requests.

Knowledge base. This is a library of 700+ articles on how to use the software, organised by topic, accessible from anywhere and easily read by anyone regardless of technical knowledge.  Our Tower Systems POS software knowledge base is our user manual. It goes where you go. It is maintained as the software evolves.

User meetings. we host online forums where customers can learn from our POS software experts. Anyone is welcome to attend. They are recorded, too, and the recordings shared with all of our customers.

One-on-one training. Every one of our customers has access to this. It’s a paid-for service with training tailored to your specific business needs.

Help desk support. Live. Human delivered. Answering queries and pointing you to the best resources for your needs.

AI chatbot. This has been trained in our software and only our software. It’s success rate is excellent.

Here at Tower Systems we make it easy for staff in a retail business in which our software is used to tap into resources for learning how to use the software and through this how the business can thrive.

Good knowledge of the current software is vital to the success of the business. If you have a need outside of what we do, please reach out and we will do our best to help.