We can’t accurately answer the question How is Tower Systems POS software different to Hike POS? because we have never used Hike and have never looked at the software. Here’s what we can say to anyone considering POS software for their business and comparing us with Hike POS.
- We are local. There is no call centre offshore for support.
- Our POS software is available for the desktop as well as for any device: iPad, iPhone.
- Our POS software can run in place or in the cloud – whatever is appropriate for you.
- Our software development is local in Australia and New Zealand.
- Our support is local, in Australia and New Zealand.
- Our sales team is local.
- You can see the software live in a personal demonstration for your type of business without obligation – before you make a decision.
- You can speak direct with us, here in Australia.
- All customers have direct access to the leadership team of our business.
- To access support you can call (and we answer), email (and we respond) or use our chatbot.
- You have more than 150 fresh and easy to access training videos so you always know how to use the software.
- We do our own training of retail staff, with our own experts based in Australia – and they have local retail experience.
- We regular host customer gatherings online to listed to feedback and share ideas.
- All customers get to vote of software change suggestions.
- You choose when you update the software.
- Customers love the reports in our software.
- The AI tools embedded in our software are helping retailers save time and make more money.
- Retailers love our integration with Xero, Shopify and other platforms.
If you want to compare our Tower Systems POS software to Hike POS, arrange a demonstration, show us a Hike POS function and we can show how we handle that function. We can do this in as much detail as you would like.
Choosing POS software needs to take time. Do your research. Look carefully at what matters most to you. Ensure you look into customer service delivery and make sure that what a company you are considering offers is what is appropriate to your business. This is where local support can make a difference.
Some software companies offer support via an offshore help desk where staff use scripts for supports calls. These can be rigid because the software ‘expert’ is not a local retail expert and to able to have an in the moment conversation about your business.
At Tower Systems, support delivery is local with crew members in Australia and New Zealand. We don’t use scripts on the help desk. each call is a conversation. People switching software over the years have told us this is a valuable difference for us, and for our customers.
If you are comparing Hike POS with our POS software from Tower Systems, take your time. We’ll answer all your questions. If after all that you choose to move to us, we will welcome you with gratefulness and open arms. If we know we are not right for you, we will say so.
Find the right POS software for you business and you’ll love the results.
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Tower Systems is a vertical market POS software company. That is, we make and support POS software for a select range of retail businesses: jewellers, garden centres, bike shops, toy shops, newsagents, bookshops, pet shops, produce businesses, whole foods businesses, health foods businesses, trophy shops, saddlery businesses, fishing and outdoor shops, charity shops, music shops, fabric shops, haberdashery businesses, homewares businesses, landscape businesses and more like these.
We love serving local specialty businesses, small businesses.
Email: sales@towersystems.com.au
Call 1300 662 957 or 0800 444 367 (NZ).
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