The question comes up in almost every conversation with a retailer thinking about switching software: what happens to everything I’ve already got in my current system?
In most cases, you can bring it across. Not all of it, and not automatically, but the parts that matter most usually make the move.
What we can convert
Stock is the file we convert most often: SKU, barcode, description, buy and sell prices, GST status, tags and variants where they apply. If you can export it from your current system in a form we can read, usually a spreadsheet, we can generally load it.
Customer sales history and loyalty balances are a different story. Every POS system stores that data differently, which makes an accurate conversion hard to guarantee. We’ll do our best with loyalty balances. Sales history, usually not. Outstanding account-customer balances do transfer. Laybys don’t, particularly from older software, so plan on those not coming across.
How it actually works
We assess your data first, free of charge, before you commit to anything. That way you know what will convert cleanly before you decide whether to switch at all.
The conversion itself is a paid, fixed-price service. You’ll know the cost upfront. It’s typically done in about half a day, with no downtime, and it’s ready by your go-live.
Should you bring your old data across at all?
Not necessarily. If it’s clean and reliable, bring it. If it’s messy, out of date, or full of dead stock lines nobody’s looked at in years, a fresh start in the new system can be the better move. Carrying old problems into new software doesn’t fix them. Only you know how good your current data really is.
One more thing worth knowing: we don’t log into your current software and export the data ourselves. You, or your current provider, need to export it. It’s your data, and getting it out sits within your relationship with them. If your current software won’t let you export it easily, that’s worth noticing. Some providers make it difficult on purpose, as a way to keep you. If that’s happening to you, it’s as much a reason to leave as anything else.
Getting started
If you want to talk through what a conversion would look like for your business before deciding anything, we run obligation-free discussions over Microsoft Teams at a time that suits you. If it turns out we’re not the right fit, we’ll say so.
Call 1300 662 957 in Australia or 0800 444 367 in New Zealand, or email sales@towersystems.com.au.
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