Repairs bring customers back. They also bring paperwork, phone calls and the occasional lost job ticket. In plenty of shops, repairs are still tracked in a notebook, a spreadsheet or a separate program that has nothing to do with the POS system.
Tower Systems repairs software was first developed for jewellers and bike retailers. Both deal with a steady flow of repairs, and both needed a better way to manage them. Other retailers soon saw the value. Today the software is used by mobility scooter businesses, computer shops, firearms dealers, farm supply businesses, musical instrument retailers and more.
It starts the moment a customer brings an item in. You record what has arrived and what needs doing, and the software tracks the job from there.
As the work happens, you record time and materials against the repair. That gives you an honest picture of what each job took to complete. It helps you charge fairly, and it protects your margin on work that can easily take longer than expected.
At payment time, the software manages the charging. Because the work and materials are already recorded against the job, nothing gets forgotten at the counter.
When the repair is ready, the software lets the customer know. Your team spends less time ringing around, and customers are not left wondering whether their item is done.
All of this sits within the POS software. There is nothing external to buy, learn or keep up to date, and repairs, stock and sales are all handled in the one system.
In a small shop, every extra system means another login, another place for information to slip through the gaps and another thing to train staff on. Keeping repairs inside the POS software takes that problem away.
A good repair service builds loyalty, too. Someone who has a smooth repair experience is more likely to come back, for servicing and for new purchases. Clear tracking, accurate charging and a timely message when the job is done help make that experience the same every time.
If you offer repairs now, it is worth taking a hard look at how you manage them. Do you know what each job really costs you in time and materials? Are customers told promptly when their item is ready? Could a job ticket go missing on a busy day?
If any of those questions give you pause, we can walk you through how the software handles the kinds of repairs you do every week.
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To reach us, call 1300 662 957 (AU) or 0800 444 367 (NZ), or email sales@towersystems.com.au.
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