Small business advice: How to stop your business data being useless

This advice has been written by us here at Tower Systems for use in businesses, particularly small businesses, where the business data has been found to be useless, faulty and / or of little value.

There is no doubt: poor business data = poor business decisions. We see this every day as to banks, accountants, business advisors and more.

If you ever hope to sell your retail business, accurate business data is vital, it will determine the price you achieve for your business.

Don’t be one of those business owners who only cares about accurate business data when you decide to sell as that could be too late.

Here is all you need to do to ensure you have accurate business data.

  1. Ensure you have a good department and category structure. This helps ensure the reports are useful. By good we suggest no more than fifteen departments and no more than fifteen categories within each department.
  2. Arrive all stock into your POS software. The best way to do this is to receive and import into your software electronic invoices from suppliers. This is done in Invoice Arrivals.

The slower way is to manually enter invoices into your software item by item. This is done in Invoice Arrivals.

If you created an order using the software and this order subsequently arrives, you can receive the order – to save time.

  1. Scan all stock you sell at the point of sale. Resist excuses like items are too small or too big or it takes too long or it is impractical. All these excuses can be countered.
  2. Scan all stock you return to suppliers. Use the Returns facility.
  3. Scan all stock you write off. Use the Write-off Stock facility.

Very simple, right?

Accurate business data is up to you. Not your software company, not your suppliers.

Accurate business data is 100% up to you.

Once you have accurate data, track business performance. Use the accurate data to see trends in your business, to guide better quality business decisions.

It is easy to create accurate business data. The operational and financial benefits are extraordinary.

How Tower Systems can help. We have articles in our knowledge base on everything discussed here. We also have training videos that show you what to do. We host weekly online training workshops, accessible from anywhere, where you can ask questions on any topic. Plus, supported customers have access to free one on one training.

If you are a small business retailer and think retail is tough we have a question for you…

Yes, retail is tough.

What are you doing about it?

I’d love a dollar for every retailer who has told me how tough it is in the last few years.  Heck, I’d retire with the money I’d have.

The thing is, retail is tough, especially small business retail like a gift shop.  It’s always been tough for the little guy. I know because I own small retail businesses myself.

I really do think we need to stop saying retail is tough and start challenging ourselves. Hence the question: What are you doing about it?  Put another way…

  1. What are you doing to attract new shoppers?
  2. What are you doing to get your existing shoppers to spend more?
  3. What are you doing to drive down your costs?
  4. What are you doing to improve margin?

These are the four most important things for a retailer to act on. They sit at the core of every retail business failure and success.

Taking small steps in each of these areas can help you weather tough times. These same small steps can help you find success with less effort.

Tower Systems is a software company for small business retailers like you. We’re retailers too. We combine retail experience with tech smarts and a passion for small business to help our colleagues to grow their businesses. We’d like to help you.

Using our Point of Sale software for gift shops like yours we can help you

  1. Attract new shoppers.
  2. Get your existing shoppers to spend more.
  3. Drive down your costs.
  4. Improve margin.

Big claims yes … we have existing customers who will tell you that we do this.

Our system can cost as little as a few dollars a day. Besides great software, hardware you can trust, friendly training and software support, you have access to our business skills, acumen and passionWe have your back, helping where we can with advice and ideas to help you grow your retail business.

We’re not your average software company.  Tower Systems is a full-service passionate and engaged software company that wants you to succeed. We firmly believe…

In business, through our own actions we make our own success.

I’m the owner and founder of Tower and am proud to work with more than 2,000 small retailers like you. I’d be honoured to help you. So would one of our amazing, skilled and passionate account managers. Call one today…

See the software live. Contact us for an obligation free demonstration: Email: sales@towersystems.com.au. Call: toll free 1300 662 957. SA / WA / VIC: Tim Batt. 0401 833 917. QLD / NT: Justin Randall.  0434 365 789. NSW / ACT / TAS: Nathan Morrison. 0417 568 148. Check us out online: www.towersystems.com.au.

My name is Mark Fletcher. I am the founder of this company: 0418 321 338.

Introducing colour, size and style to small business POS software

Our Aussie developed and supported POS software is not a destination. Rather, it is an evolving solution, being enhanced to serve evolving needs.

For many years, we have resisted introducing support in the software for handling inventory items tracked and sold by colour, size and style. We resisted because this type of inventory was usually found in fashion retail, a retail segment outside the specialty retail channels in which we have been focussed.

Retail has changed. The lines between retail channels have become blurred. There are businesses in our specialty retail channels today selling inventory items they wish to manage by colour, size and style. To serve this changing need, we have developed support for handling colour, size and style within our Retailer software.

We refer to colour, size and style as variants as this is a better description for the facilities given that it can handle more than just colour, size and style.

Like any new functionality, how we handle this will evolve over time and based on user feedback.

Overview – This new function allows users to add Variants to new or existing stock items which identify variables of what are essentially the same stock item. For example – The product Sheridan Adkins 700TC Sheet Set comes in 5 different colours, with each of those colours coming in Queen, King & Super King sizes. All up, there is 15 variants of what is essentially the same item (15 barcodes, the main description, cost, sell, department and category etc are all the same, the only difference being the Colour and Size. This new feature will give users more flexibility and efficiency in areas such Arriving Stock, Creating Orders and checking Stock Levels.

Using the new variants facilities in our software now, small business retailers can track items by multiple variants, like colour, size and style, at the point of sale, returns and reordering.

You can report on inventory performance in a meaningful way to serve your business needs in this area.

The goal of the variants enhancements is to provide each user business with data necessary to better manage the inventory in the business and the business itself overall.

POS software WooCommerce link helps small business retailer sell online

Tower Systems offers a direct to WooCommerce link that enables selling from the POS software and a Woo Commerce website all from the one inventory database. Making ecommerce easy for small business retailers.

What Is WooCommerce?
WooCommerce is an open source e-commerce plugin for WordPress. It is designed for small to large-sized online merchants using WordPress. WooCommerce is one of the most popular ecommerce platforms because it’s free and open source. This means that there are a lot free or inexpensive extensions available to customise your site.

What Is The Retailer To WooCommerce Link?
The Retailer to WooCommerce Link uses the Tower Advantage Link platform to allow Retailer to connect directly to your WooCommerce webstore. The Tower Advantage Link platform is a subscription-based service that acts as an intermediary between Retailer and the WooCommerce API.

How Does The Link Work?
The link works by using the TALink platform to connect to the WooCommerce API and synchronise your data.

Stock
Retailer is your master stock database. You flag what stock items you want to appear on your WooCommerce store. Descriptions and extended descriptions are added as product names and descriptions in WooCommerce. Newly flagged products are automatically added and if you edit items in Retailer you have field level control over how these are handled in WooCommerce.

Department And Categories
Your Retailer Departments and Categories become categories and subcategories in WooCommerce. If you choose to synchronise departments and categories, your existing structure will be mirrored and managed in WooCommerce automatically. If, however, you decide not link your Department and Categories in WooCommerce, you can allocate categories manually to products once they are added.

Classifications
Retailer’s Classifications are treated as Attributes in WooCommerce. If you choose to link these in WooCommerce your existing Classifications will be mirrored and managed in WooCommerce automatically. If, however, you do not want this to occur you can manually manage your own WooCommerce Attributes.

Prices And Quantity On Hand
You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore prices can be performed in Stock Manager. Once new prices are set, your webstore is updated automatically. Quantity on hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to WooCommerce. If the quantity on hand of an item drops to 0, the item is marked as out of stock in WooCommerce.

Images
The images you set against stock items in Retailer are automatically uploaded to your website. If images change, the old one is removed and the new one is added. You can upload as many images as you like per stock item.

Customers
Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them. Existing customers with an email address will also be added to your web store to facilitate easy sales if you choose.

Sales
Sales are downloaded on a periodic basis and imported into Retailer. They are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices if needed. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged to your main sales data, giving you excellent control over how you report on your webstore sales.

Awesome POS software connected websites for small business retail

Australia POS software company Tower Systems is proud to offer POS software connected websites developed using Shopify, magento or Woo Commerce for specialty small business retailers in the retail channels in which we serve.

We have developed plenty of websites for different types of businesses in different situations.

we ovvero a one stop shop for POS software and web development.

Not offshore. Our websites are 100% developed in Australia. This is important. There is no middle person. You deal with us before, during and after.

The websites we develop are to your needs, covering the tech, aesthetic and other attributes that are important in your business. We sit with you to learn abut your needs, to ensure we get it right.

We also promise honesty through the process – this is better than promising something that may not be able to be delivered.

We welcome the opportunity to quote on stand-alone web development, where our sole service of your business is the development of a website.

Our POS software integrated websites serve a single inventory database between physical store and online store.

The Tower Systems web development team is skilled in WooCommerce, Magento and Shopify. The company has plenty of sites it can show in a live portfolio of successful e-commerce sites, serving shoppers in Australia and internationally.

Small business retailers can benefit from the retail management experience at Tower Systems experience that helps deliver a more retail focussed solution.

The Tower web team is also skilled at SEO and SEM services that help raise the website rankings in key search engines, ensuring the site is found ahead of others.

But best of all, Tower Systems provides professional advice and guidance to small business retailers keen to build their online presence. Our commitment is honest transparent advice on which any small business retailer can rely.

The Tower Systems web development team is Australian based, working out of the company’s head office in Hawthorn. This is important as many web development businesses are overseas. While you might have a locally based contact person development too often is done overseas, leading to challenges with delivery and usefulness.

Tower Systems is committed to local development for local businesses. Our developers understand retail in Australia and New Zealand. We leverage that to deliver practical and valuable business outcomes.

From simple websites to complex multi business solutions, the Tower Systems web development team for retailers is skilled and capable of delivering valuable solutions.

To find our more about our web development services, speak with a local Tower Systems sales person. They can point you to successful sites from us that are live and transacting today.

Here are some of the store linked websites we have developed:

  1. www.beanieboosaustralia.com
  2. www.popvinylsinaustralia.com
  3. www.willowbears.com.au
  4. www.willowbearsworldwide.com
  5. www.ittybittysinaustralia.com
  6. www.charliebearsinaustralia.com
  7. www.ezitask.com
  8. www.sendmytask.com

This is a selection of sites created by Tower Systems. Our web development skills are diverse. Our SEO and SEM skills are fine-tuned, to help you get the notice for your website.

Here’s our stand at the Sydney Gift Fair

We are loving the location we have at the Sydney Gift Fair, the space, the openness. It allows a professional pitch to small business retailers. Plenty of people have been stopping by to talk and check out our software and discuss retail business websites.

With two days to go we are excited for the opportunity ties and the people we will meet.

This is a valuable event for us for reasons beyond connecting with prospective customers. We get to say g’day to existing customers and talk with suppliers. The trade show works on a range of levels.

We love it and are grateful for the opportunity.

We are loving the Sydney Gift Fair

This is proving to be a terrific show with wonderful new connections being made as well as reconnecting with existing customers.

We love our location in the Gift Fair. The first two days here have been terrific.

People are reacting well to our new POS software.

Yesterday, we figured this is our Twentieth Gift Fair. We are proud to be the most consistent POS software participant.

Tower Systems!

Finding optimism in small business retail

Every day can be tough in small business. You can feel like the big competitors are winning and that you can’t climb the mountain to compete. You may not know where to start.

There are green shoots of good news and opportunities in every small and independent retail business. The key is to find these and to leverage them for more success.

A green shoot is a product or a category of products or a supplier performing above average in the business. Often, these successes have gone unnoticed.

We were working with a retailer recently who said business was down by 20% and they did not know what to do. It turned out that the best performing product category in their business was ‘failing’ for six months because they had not replenished stock.

They invested, instead, on new lines that had not gone as well as the successful product.

They, in part, created their own downward spiral and had not looked at their business data to understand that contributed to the problems they were confronting.

Once they realised the situation, they re-stocked the successful range of products and numbers started to improve. More important, their confidence level grew and with this their business decisions improved.

There are opportunities for optimism in every business.

Finding optimism is like mining, you have to look for it, sometimes for a long time. It is there, though, in every retail business.

As soon as you hear yourself talking your business down, STOP. Look at your data, look for the good news. That is what you need to think and talk about.

By looking at your data, we mean looking at year on year, quarter on quarter or month on month comparison data for departments, categories, suppliers or even individual products. Look for growth and once you see growth, think about what you can do with and around the products achieving growth so that you can achieve other growth.

Any product achieving year on year increases in unit sales is a product to be appreciated, nurtured and used to help grow other products that can sell to the same customer.

This is how you grow optimism. Find those small green shoots, leverage them with some small steps and, over time, build more success for your business.

While overall revenue, traffic count and profitability may be down, growth even at the smallest data point, such as for one or two products, could be enough to get you looking at your business differently.

In the Tower Systems POS software, the best initial reports for good news are: Monthly Sales Comparison (department level, category level and / or supplier level), the 10×10 Report, Ranked Sales Report (by units) for one period and then for the comparative period.

We’re here to help you find the good news in your business. Your business data is the key.

7 reasons Australian retailers should have their websites developed in Australia

While there are many reasons Australian retail businesses child have websites developed in Australia by Australian developer companies, here are the top reasons.

  1. Local knowledge. Understanding how retail is transacted is Australia is vital. From the terms used to the local Aussie style. There are often disconnects when offshore web developers are used and they do not understand Australian nuances.
  2. Easy local access. Being able to talk with a web developer during your office hours and even face to face are factors key to successful website deployment.
  3. Appropriate design. There is an extraordinary difference in the design aesthetic from an Australian designer to an offshore one. By design, we mean the look and feel. You want a website that accurately reflect your business, the look and feel of your business as you see it.
  4. Collaboration. Thanks to easy local Aussie access you can collaborate along the way. With an offshore solution language and other factors make collaboration challenging.
  5. Flexibility. Working with a local web developer you are dealing with a one stop shop. With offshore developers there is often an Australian front business. They translate your requirements. Too often, things are lost in translation.
  6. Tweaking. Once you go live you will want to tweak the site. With offshore developers this is hard because contracts are usually fixed or, sometimes, the company disappears. They are cheap for a reason.
  7. Local jobs. If yours is a local retail business and you want people to shop local to support the local economy. Do it yourself. lead by example.

There are many more reasons. While there is o doubt that offshore web development is cheaper, often that turns out to be false economy.

Tower Systems offers wonderful POS software for speciality retailers from ur POS division and beautiful Aussie developed websites from ur web division.

As an Australian POS software company, we are proud to serve in excess of 3,500 Aussie independent small retail businesses across a range of retail channels. Through our work, we help local Aussie businesses grow and become stronger. This is central to our mission. We believe in small business and Aussie small business especially.

POS software touch points help small business retailers benefit

Tower Systems provides these touch point services to all retailers using its Australian designed POS software. They are services we have found small business retailers appreciate and enjoy. These services are provided at no additional cost:

  1. Small Business Support. Through a range of creative and management services we help small business in myriad ways including marketing, supporter, planning and more. Our experience in a range of retail channels, including as owing small business retail shops ourselves, positions us to offer these pro bono services to help.
  2. Theft check. A business data assessment and analysis to determine if employee theft is occurring in the business. We have people who have been used by police and prosecutors to testify as expert witnesses in successful prosecutions.
  3. Business check. One of our senior analysts researches the data being cultivated by the software for the business. A report is prepared on what can be seen in the data. The goal of this assessment is to provide insights the retailer might otherwise not have seen for themselves.
  4. User meetings. We host two cycles of user meetings each year – in the first and second half of the year. These are in capital cities and major regional centres. The user meetings provide free training and an open Q&A session. They are always attended by senior management from Tower Systems.
  5. Online training workshops. These are held for all Tower customers. Access is free. They can connect and participate from anywhere in the world.
  6. Tower Systems has a structured approach to escalation of any issue about which a customer may be unhappy. This facilitates getting the issue outside the help desk and in front of the leadership team for more independent assessment.
  7. Supplier engagement. Tower Systems has a structured approach to working with suppliers to facilitate seamless connection when it comes to business data. This process sees many suppliers already participating.
  8. One-on-one training. Up to two hours of personal individual training each year.

Tower Systems is grateful to the support of its 3,500+ customers that enable it is provide these and other services in support of small business retailers. This is what we do. We love it!

Small business retailers love discount vouchers

Tower Systems has been a champion of discount vouchers for years. From launch to regular innovation, the benefits delivered have been valuable for small business retailers.

Through our work with the newsXpress gift, toy and newsagency marketing group we have produced channel-speficvi training. Here is a new video we shot last week outlining the benefits of discount vouchers from a business owner perspective. We share it here today to shine a light on the business support and management resources we produce for customers.

Previewing 2018 at our small business POS software co

We appreciate the feedback from our POS software user customers about the preview we provided to the year in this video we shot in house. In addition to introducing some tech innovation coming early this year, the video  also reflects our human and personal approach to software development, it underscores that we stand behind what we sell.

Small business retail advice: how to cut shopper theft

Here are seven steps we suggest to cut the cost of shopper theft in your retail business. While there are other steps you could take, these seven are most valuable from our years of working with retailers.

  1. Look at people as they enter. Make sure they see you see them. Eye contact is key. Ideally, say hello to them. The more they think you have seen them the better.
  2. Have a screen near the entrance / exit so people can see that you filming them with your security cameras. The more people think they will be caught they less likely they are to steal.
  3. Work on the shop floor. This puts you or your employees among shoppers and heightens the chance of detection of theft.
  4. Walk the floor. Every so often, do a circuit. Be present. Talk to people.
  5. During peak shopping periods, station someone outside the business looking. Ensure they are trained on appropriate action should they see misbehavior.
  6. Bring in a security guard on a casual basis during your most busy periods.
  7. Have a no receipt no exchange or refund policy.
  8. Use your POS software. Spot stock take. Understand the cost off theft. In our experience the evidence is that items being stolen are bot those you think are being stolen. Data is key here. hence our advice to use your POS software.
  9. Act on the evidence.
  10. Ensure all who work in the business are in on this project.

The more likely people are to be caught the less likely you are to experience shopper theft.

Tower Systems has many years of experience in helping independent small business retailers mitigate em ploy theft and shopper theft. We leverage this experience for our customers through excellent POS software, free training, group training workshops, data analysis and expert witness support for authorities in specific cases.

Our advice to retailers is that you can cut the cost of theft if you manage your business to achieve this goal. Sadly, too many small business retailers do not do this because they do not see theft until it is too late. We say be on the front foot, manage to cut theft even when you cannot see it.

How to choose the best POS software for your retail business

Choosing POS software for a retail business is a daunting task. The software companies usually make it difficult to compare.

Tower Systems is a software company. Our goal is to make it easier for you.

We don’t want you to choose our software if our software is not the right fit for your business.

This is why our first advice is to make this decision about the software first. Make sure that you compare what each software package does. However, before you do this, ensure you know what you want out of software for your business and the amount you are prepared to pay for what you want.

Knowing what you want is as important as is knowing what you are prepared to ay for what you want.

The reality is there are cheap POS programs out there. You get what you pay for, every time. The cheapest product is the cheapest because they have either not invested as much in the development of the software or because they do not back the software with the same level of service.

Yes, you get what you pay for. This is why you haver to be realistic about the amount you are prepared to invest.

In considering software, start with the functionality. Look at each software package. Compare how it works against what you want from software you purchase.

Once you have a list of software packages that do what you want, dive deep into support coverage. Look carefully at how support is delivered, how you can access this, the training opportunities and how your business can be helped with the training and support.

If you are not sure what to look for in support, consider this wish list:

  1. Easy access on the phone, through human to human conversation.
  2. Locally based. i.e. not offshore where people don’t understand your business.
  3. Help beyond the software. Is there an accountant you can talk to or a retail business specialist.
  4. Regular free group training.
  5. Easily accessible personal one on one training.
  6. Regular updates but with you controlling when to install these rather than having them forced on you.
  7. An escalation process if you are not happy.
  8. The contact details for the owner of the business.

Ultimately, only you can know the best POS software for your type of business and your business. The value of the decision  you make will reflect the approach yo7u took in making the decision. The old maxim of measure many times and cut once is true here.

Welcoming new POS software customers to Tower Systems

We are thrilled to welcome new customers using our small business POS software. We have a welcome page on our website, which is part of our structured approach to welcoming new customers.

The welcome is sincere and personal:

Welcome to Tower Systems. This page welcomes new customers to our business, small business retailers switching to our POS software.

Thank you for your business, for your faith in our software and our services. We appreciate it.

Our goal is to help you make your business more valuable and more enjoyable through your use of our POS software.

Here in our website you have access to a knowledge base, available 24/7, which contains excellent advice and articles about how to use the software. It is like a live and evolving user manual – but searchable. Log into the customer side of the site and you can immediately access the knowledge base.

Our help desk is based in Melbourne Victoria. There we have a team of skilled IT professionals, with good retail experience, available to help with your queries. You can contact them through our national help line – 03 9524 8000 – of through your local Tower office number or by email: support@towersystems.com.au

We release software updates every few months. We announce by email when these are available. You choose when you wish to install each update. This gives you control.

If you have suggestions on changes you would like to see in our software, please use our Software Ideas page on this website. Through here other customers using our software can vote on your idea.

Every week we will send you a customer email with tips, ideas and inspirations. This is another touch point designed to help you get more from the relationship.

As a customer, you have access to free training. To schedule free one on one training, please email bookings@towersystems.com.au.

Welcome as a new customer of Tower Systems. Our motto is we’re here to help. Please, let us know how we can help your business.

Thank you for reading.

Mark Fletcher
Managing Director
0418 321 338

There is also a video welcoming our new customers:

Small business retail management tip: embrace the opportunity of hiring older employees

Older employees can being terrific value to a retail business that is keen bring change to the business. Young employees cost less and this is a common appeal among retail business owners.

An older employee could bring more value to the business, they could leverage a better return on labour investment for the business. Here are other benefits that can be available depending on the background, skill set and work interest of the older employee:

  1. Maturity. An older employee understand work.
  2. Appreciation. If they have been to of work for a while they are more likely to appreciate then job and could therefore invest more in it.
  3. Experience. An older employee could have experience in a field from which the business can benefit. I am not thin king here about retail experience. rather, they may have business management skills, special interests or experience that you can leverage as you change the business.
  4. Flexibility. With less focus on establishing themselves and a social life they cold be more available and this could help the roster.
  5. Communication. An older employee is more likely to be better with oral communication given they has less tech when they were younger. While this is a rash generalisation, I’d back it to be likely.

When you are looking to fill a vacancy or a new role in the business, consider older person for these and other reasons you can think of. The could bring to the business skills and interest the you can leverage more valuably than the skills and interest of a younger lower cost employee.

Of course, the value of any employee depends on your hiring, training, management and motivation of them.

The post of this post is to suggest that next time you hire you think about an older employee.

Note: The federal government jobactive restart program can help Australian businesses that hire older employees financially:

Restart is a financial incentive of up to $10,000 (GST inclusive) to encourage businesses to hire and retain mature age employees who are 50 years of age and over.

Older employees can bring new insights and energy to a business. The right hire could be just want the business needs to explore new traffic opportunities.

At the Atlanta Gift Fair

Some of our team have been at the Americasmart gift fair in Atlanta this past week looking at new trends in the gift and homewares retail spaces.

It has been a busy few days of networking, learning and making new connections.

We appreciate the opportunity to learn and bring some of this back to our growing customer based on retailers in the gift and homewares spaces.

2018 is looking like a most exciting year.

Xero POS software link helps small business retailers compete with big business

It can be tough for a small business to compete with big business. Those who do so successfully have access to excellent quality up to date business data. They leverage this to fuel quality business decisions.

The best business data is that which flows immediately between POS software and accounting software. Tower Systems provides to small business retailers a beautiful, easy to setup and easy to use link between its POS software and the cloud based Xero accounting solution.

The Tower Systems Xero POS software link is ideal for small business independent retailers. It helps small business retailers compete through:

  1. Timely access to accurate business data.
  2. Data that is operational and financial.
  3. Data that is not manipulated.
  4. Data you can trust.
  5. Data that flows from the shop floor to the accounting function without impediment.

The most effective ways small business retailers can compete with big businesses and online is through efficient operation, accurate data and customer service touch-points that add appreciated value.

Tower Systems only sells its POS software to small business retailers.

We believe in small businesses, their importance to local communities and their broader economic value.

Through our software, our personal in-store training, 24/7 human and locally based help desk service, regional user meetings, weekly online workshops and other touch-points we help small business retailers beyond what is usual for POS software companies.

Our company motto is we’re here to help. We take this seriously. Everyday, out motto challenges us to help our customers in ways they do not expect, ways beyond the software itself.

Founded in 1981, Tower Systems has evolved as technology has evolved. The software we sell today is generations away from where we started. We are proud to have served some of our customers for decades.

More than 3,500 specialty small business retailers in Australia and New Zealand use our specialty POS software.

To us, a specialty retailer is one that offers services unique to the channel, services that define the business.  We embed in our software for each retail channel facilities that serve needs unique to that channel. We take pride in doing this and enhancing these channel-specific facilities as the needs evolve.

Xero POS software interface helps small business retailers cut mistakes

Mistakes can be expensive in small business retail, especially mistakes made in accounting.

The Tower Systems POS software Xero link helps small business retailers cut mistakes. The link eliminates tasks by automating the flow of data from the POS software where data is received into the business in the form of invoices for inventory, returns notes for products going back to suppliers. sales data, LayBy data and plenty more.

Capturing this data at the source, at the point of sale, and flowing the data without additional human intervention to Xero, to the right part of Xero, eliminates time, cuts mistakes and provides small business retailers with more control.

Every error made in accounting has a cost. In fact, there can be multiple costs – labour and financial. This is why it is better to get it right the first time.

The Xero integration designed by Tower Systems, working with the folks at Xero, makes it easy for small business retailers to cut accounting paperwork and thereby tap into time and money saving benefits.

We use our Xero integrated POS software ourselves. This enables us to provide practical advice on how to benefit the most from Xero and our POS software working together.

Our customers have access to our in-house CPA, to provide a professional accounting perspective on the link and how to get the most from it.

Setting up the Xero link is easy. You map the data flow from invoice entry through to the chart of accounts managed by Xero. Once this is done, supplier invoices, sales, credits, LayBys and other everyday business transactions flow from the POS software to Xero.

This makes business accounting easier, more certain, less expensive and more useful to the business.

By cutting mistakes we help bring certainty to business reporting and management. This posts confidence.

Tower Systems is keen to help small business retailers cut mistakes. We know the more we can do this the more our customers will appreciate the practical benefits a relationship between our businesses can deliver. With our software support being optional we know that our customers can switch any time. The best way for us to keep them is for us to deliver practical benefits at each touch point.