Successful dispatch management is important for local specialty retailers. Getting the right products delivered on time at the best price and with all paperwork in order is challenging. Garden centres, produce businesses, feedstock businesses, landscaping businesses – all of these and similar businesses with dispatch needs understand the challenges.
We are grateful to the many local small business retailers with dispatch needs who have helped us evolve the dispatch management tools in our POS software.
The dispatch management tools in our POS software empower retailers to manage the dispatch of sold products within their business efficiently and effectively, all in one place.
Retailers can easily manage the scheduling of their in-house vehicle assets, ensuring optimal utilisation and resource allocation. The system allows for the straightforward allocation of specific dispatch jobs to designated vehicles, providing clear accountability and organisation. Furthermore, the software enables real-time tracking of dispatch completion, offering valuable insights into delivery progress and potential delays.
Beyond vehicle management, our tools facilitate comprehensive management of dispatch orders at both the individual customer level and other relevant organisational levels. Retailers can gain a clear and consolidated view of dispatch activities by vehicle, allowing for efficient route planning and workload balancing. Additionally, the system provides the ability to view all outstanding orders for a specific customer assigned to a particular vehicle, enhancing customer service and delivery coordination.
To ensure a smoother and more accurate dispatch experience for customers, and to maximise operational efficiencies, our software incorporates robust address validation capabilities. This feature helps to minimise delivery errors and associated costs. Recognising the dynamic nature of local deliveries, the system also offers dispatch route options for use by drivers. Importantly, it empowers drivers with the flexibility to manage their dispatch sequence based on their invaluable local knowledge and other pertinent factors, optimising delivery routes in real-time.
The dispatch management facilities embedded within our Tower Systems POS software are robust, field-tested solutions that have been embraced and lauded by our valued customers. We deeply appreciate the collaborative journey we have undertaken with these retailers, whose invaluable feedback and insightful suggestions have directly shaped the evolution of this software, ensuring it truly meets their on-the-ground needs.
It is not commonplace for POS software to delve so deeply into such a specific area of operational need. However, for businesses such as garden centres, farm supply stores, produce retailers, landscape businesses, and others with in-house delivery operations, these integrated dispatch management facilities offer a workflow management solution and time-saving efficiencies that are genuinely appreciated and impactful.
Developed entirely from the ground up by our dedicated in-house POS software development team, these dispatch facilities represent true innovation for specialty retailers with mid-sized dispatch operations. We are, understandably, very proud of what we have achieved in this domain for our local small business retail partners. This is comprehensive software tailored to address the very specific and niche requirements within selected specialty retail channels. This focused approach embodies the very essence of Tower Systems’ mission – to serve the unique needs of these specialised marketplaces.
At Tower Systems, we take pride in creating and supporting the software we offer. We are committed to providing our retailers with an ever-evolving POS solution that meets their current needs and anticipates future demands in the specialty retail marketplaces we serve. Our integrated dispatch management tools are a testament to this commitment, providing a powerful and tailored solution for Australian specialty retailers.
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