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Australian POS software company Retail Express currently claims at their website:

Retail Express is the only POS solution with the features and support you need to build a thriving multi-channel retail business.

We do not agree with this statement by Retail Express.

We know that here at Tower Systems we have helped plenty of retail business owners to build thriving multi-channel retail businesses. We know of other POS software companies that have done this, too.

It is frustrating seeing a company claim they are the only company doing something that your own business has done and is doing.

Here at Tower Systems, we prefer to focus on what we do for our customers, we prefer to focus on that over which we have control. We don’t like getting caught in what others are doing, it can be distracting. They, after all, need to be responsible for their own action and claims.

The Retail Express claim came to our attention and we felt we had to publicly state that we disagree, to state that we have in our POS software and services features and support helping local small business retailers to build a thriving multi-channel retail business.

We understand that in sales claims can be made. Our advice to small business retailers looking at and considering POS software is – check out every claim, ask for proof. It is important that you do your due diligence on software you are considering and the POS software company you are considering. You need to satisfy yourself that what they have claimed is accurate, supported by evidence.

For what it is worth, be wary of claims of being the best or being the only. New are not sure how any company can know these things unless they have looked personally at their competition, used them and throughly researched what they do. Here at Tower Systems we do not do that. We focus on what we do and how we do it’s that is what matters most to us and to our customer community., We don’t have the time to thoroughly research our competitors to make certain claims about what they do versus what we do.

if you are considering POS software for your retail business, we would love to be considered along with other POS software companies. We will gladly show you our software, let you explore it yourself and answer all of your questions.

Are we the best for your business? Only you can tell. Are we the only one doin g what we do? No, but there is only one Tower Systems.

It is a year since Covid started to impact Australia and New Zealand, a year since we started to see an impact within business we serve with our locally made POS software.

What a year it has been.

We have been busier than ever, welcoming plenty of new customers, delivering many new websites for customers, helping our customers pivot ins response to Covid and helping retailers challenged by extraordinary unexpected growth.

We have dealt with all of this in an environment of change. Most of our team members continue to work from home. Zoom continues to be a key too for us in business. Thankfully, we have a commercial account.

Through the year we have added many new POS software user training videos, many new POS software user advice sheets and more. Plus, we have delivered more than 100 live online workshops – each a fresh learning opportunity for our customers. Access to these wonderful online workshops was provided free with them often filmed for later easy access by those unable to make it live.

Our sales team members have been off the road, hauling in an awesome bag of business through remote demonstrations and prospect meetings … learning new ways to do business remotely.

Also, in the last year, we have fundamentally restructured how we do business at its very core.

Thankfully, not one team member has been diagnosed with Covid … for which we are sincerely grateful.

So, yes, it has been a year. We do understand and appreciate that we have not been alone in having such a year. That’s the thing about the pandemic, we are all in this, as cliché as that sounds. We have sought to make the last year our own, listening to our heart, following our own path, pursuing what we think is our to the needs of our small business retail customers for it is what matters to them that matters to us.

If anything, the last year has given us an opportunity to re-focus and renew our attention on our local small business retail community. We think this has been a factor in the wonderful and truly appreciated growth that we have banked.

Covid is a once in a lifetime experience. We have sought, without being too cocky, to ensure that it plays as an opportunity for us and for all who rely on Tower Systems for POS software, for income and for career fulfilment.

Thank you for being on this journey with us. We’re far from done. Look over the horizon – the sun is rising on a new day.